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Featured Updates Archive

Orchestration Designer 7.2 now available

Download the latest Orchestration Designer software for Avaya Experience Portal Release 7.2. New features include HTML5/Web enhancements, Context Store enhancements, and more.
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Avaya Techbusters Podcast: Avaya ASBCE 7.2 Enhancements

Avaya PLM discusses enhancements to the recent ASBCE release 7.2
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Avaya Equinox™ Client release 3.2 with External Application API

Avaya Equinox™ Client is is a soft phone application that provides users with access to unified communications (UC) services associated with their Avaya Aura® infrastructure. Built upon the Avaya Breeze™ Client SDK Communication Services package, the Avaya Equinox™ Client extends UC services to Mac and Windows Desktops, as well as mobile platforms, Android and iOS. The Avaya Equinox™ Client for Android can be installed on a mobile phone, tablet, or an Avaya Vantage™ device, and the Avaya Equinox™ Client for iOS on iPad, iPhone or iPod Touch.
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Extreme Networks completes acquisition of Avaya's Networking Business

As part of this transaction, Extreme acquired customers, personnel and technology assets from Avaya. The acquisition strengthens Extreme’s position as a leader across the education, healthcare, and government markets with the addition of Avaya’s award winning fabric technology for highly secure, simplified access, management and control. The acquisition also strengthens Extreme’s switching portfolio, including a new family of high performance modular switches, software tools and IoT technology.
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Avaya Breeze™ Client SDK 3.2 just released

Avaya Breeze™ Client SDK 3.2 was made generally available in July 2017. The release contains updates to all packages and OS's. The Identity Management package has been obsoleted.
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Avaya Breeze™ Release 3.3 Feature Pack 1 just released

This feature pack includes enhancements for Breeze and Oceans including but not limited to simplified installation, remote publishing and receipt of JSON-formatted and multi-part formatted events, selection of minimum TLS version for SIP and HTTPS service in each cluster, call intercept services on the same cluster and several other enhancements.
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Avaya IP Office™ Platform Release 10.1 now generally available

IP Office Release 10.1 was made generally available in June 2017. The release includes three new programming interfaces: the Service Monitoring Web Services API and SDK, Management API and Centralized CTI Web Services API.
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Avaya Vantage Basic client source code now available

Leverage the fully functional Avaya Vantage Basic client as a starting point for developing customized audio- and video-enabled applications for Avaya Vantage, utilizing the Avaya Breeze Client SDK for Android.
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Avaya Breeze™ Client SDK 3.1 Service Pack 2 Just Released

Avaya Breeze™ Client SDK 3.1 Service Pack 2 was made generally available in June 2017. The release contains updates to the Communications Services package (Android, iOS, MacOS and Windows) along with the Desk Phone Services package.
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Avaya SBC for Enterprise (ASBCE) release 7.2 now GA

Avaya Session Border Controller for Enterprise (ASBCE) provides all the functionality required for an enterprise to terminate SIP trunks securely, without the complexity associated with typical SBCs.
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New 8 and Out Podcast with Mutare

Join our interview with Rich Quattrocchi, EVP for Mutare, as we discuss the Smart Messaging solutions that enhance Avaya system value and user experience through market leading Speech to Text innovation and HIPAA compliant messaging.
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Updated 96x1 SIP Deskphone Emulator for 7.1 releases

With the release of 96x1 SIP 7.1 firmware, a new version of the 96xx SIP emulator has been issued. Developers should refer to release notes for this new 96x1 release, and download the latest emulator to support development activities.
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Avaya Networking Business Update

Avaya Inc. today announced that the U.S. Bankruptcy Court for the Southern District of New York has approved the sale of Avaya’s Networking business to Extreme Networks, Inc.
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Avaya IP Office™ Contact Center 10.1 now generally available

Avaya IP Office™ Contact Center is Avaya's software-only, multi-channel, inbound/outbound contact center solution for enterprises with up to 250 agents.The Web Service Collection (WSC) interface comprises a set of SOAP-based Web services that allow developers to build custom contact center agent, monitoring and supervisor applications.
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Avaya Aura® Platform Release 7.1 now generally available

Avaya Aura® Platform 7.1 release was issued in May 2017. The release includes updates for Communication Manager, Session Manager, System Manger, Application Enablement Services and Presence Services.
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Avaya Breeze™ Release 3.3 now generally available

The release provides new and enhanced features and supports new releases of many of the Avaya snap-ins, including Engagement Designer, Engagement Call Control, WebRTC, ChatBot, Context Store, Presence and Work Assignment.
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Avaya Oceana™ 3.2.2 now generally available

Avaya Ocean&trade 3.2 Feature Pack 2 (Release 3.2.2) was made generally available in March 2017. The release includes updated WebRTC Voice and Assisted Chat client development resources.
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Avaya Breeze™ Client SDK Release 3.1 now generally available

Avaya Breeze™ Client SDK Release 3.1 was made generally available in March 2017, and now includes the External API.
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Avaya Aura® Contact Center 7.0.1 - Enterprise Web Chat SDK updated and reissued

The Enterprise Web Chat (EWC) SDK updated and reissued in February 2017 to add support for EWC on Avaya Agent Desktop.
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Avaya Breeze™ Client SDK 3.0 Service Pack 1, including three new packages

Avaya Breeze™ Client SDK 3.0 Service Pack 1 was made generally available in January 2017. The release introduces the Desk Phone, Meeting Mangement and Recording Management packages.
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Avaya Breeze™ Client SDK 3.0 now generally available

The first unrestricted release of the Avaya Breeze Client SDK was made generally available in December 2016. Avaya Breeze™ Client SDK provides a common, developer-friendly set of tools that allow customers and developers to build innovative user experiences based on the full reach of Avaya Unified Communications, Collaboration and Multi-touch capabilities.
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Avaya Aura® Contact Center 7.0.1 and Contact Center Select 7.0.1 introduce the new Contact Control Service SDK

The new Contact Control Service SDK incorporates a Java API, reference client, javadoc and developer guide. The API supports agent and supervisor inbound contact control capabilities similar to those supported by the CCT Open Interfaces, plus outbound voice call control for solutions that integrate with Avaya Proactive Outreach Manager.
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Avaya Oceana™ Solution 3.2.1 now generally available

Avaya Ocean Solution Release 3.2 Feature Pack 1 was made generally available in December 2016. The release includes updated developer resources for the WebRTC and Assisted Chat Client APIs.
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Engagement Designer 3.2.1 now generally available

Avaya Engagement Designer Release 3.2 Feature Pack 1 was made generally available in December 2016. The release includes an updated SDK and developer documentation.
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Context Store Snap-in 3.2.1 now generally available

Avaya Breeze Context Store Release 3.2 Feature Pack 2 was made generally available in December 2016. The release includes updated SDK and programming documentation.
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Proactive Outreach Manager 3.0.4 introduces the new Call Recorder API

The new Proactive Outreach Manager Call Recorder API enables integration of third-party call recording applications with Proactive Outreach Manager, via a TCP or TLS connection.
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Speech Search Engine 7.0 now generally available

The Avaya Speech Search Engine enables fast and accurate searching of large audio and video archives for specific spoken words and phrases. Avaya Speech Search Engine is provided as an SDK; all functionality can be controlled in a simple and flexible way through its APIs enabling the creation of powerful end-user applications.
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Avaya IP Office™ Contact Center 10.0 now generally available

Avaya IP Office™ Contact Center is Avaya's software-only, multi-channel, inbound/outbound contact center solution for enterprises with up to 250 agents.The Web Service Collection (WSC) interface comprises a set of SOAP-based Web services that allow developers to build custom contact center agent, monitoring and supervisor applications.
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Avaya Breeze™ 3.2 now generally available

The release provides new and enhanced features and supports new releases of many of the Avaya snap-ins, including Engagement Designer, Engagement Call Control, WebRTC, Co-Browsing, Context Store and Work Assignment.
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Avaya Oceana™ Solution 3.2 now generally available

The Avaya Oceana™ Solution provides true multi-touch customer engagement, encompassing complete integration and management of phone and digital channels. The release includes Android, iOS and JavaScript SDKs and APIs that enable the development of customer-side assisted chat and WebRTC voice clients.
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Introducing Avaya Breeze™ Client SDK

Avaya Breeze™ Client SDK provides customers and developer partners a common, developer-friendly Software Development Kit that allows developers to quickly build innovative user experiences based on the full reach of Avaya Unified Communications, Collaboration and Multi-touch capabilities.
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Avaya Context Store Snap-in 3.2 now available

The release includes a new SOAP-base Web Services interface, that can be used as an alternative to the existing ReST API, and a new JavaScript SDK that developers can use to create browser-based solutions that interact with Context Store via its ReST API.
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New Chatbot Snap-in now available

The Avaya Chatbot Snap-in is deployed on Avaya Breeze™ and acts as a connector to Avaya Automated Chat. Avaya Automated Chat is a Software as a Service (SaaS) solution that can be deployed in a public or private cloud. Using the Chatbot Snap-in APIs, developers can create self-service solutions that enable an organization's customers to conduct automated text-based dialogs via Web chat, Mobile chat, IM or SMS.
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Avaya IP Office™ Platform Release 10.0 now generally available

IP Office Release 10 was made generally available in August 2016. The release includes three new programming interfaces: the WebRTC SDK API, Location API and DevLink3 API.
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IP Office 9.1.8 and 9.0.12 now generally available

IP Office Service Packs 9.1.8 and 9.0.12 were made generally available in August 2016.
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Avaya Aura® Platform Release 7.0.1.1 now generally available

Avaya Aura® Platform 7.0 Feature Pack 1 Service Pack 1 (Release 7.0.1.1) was issued in August 2016. The release includes service packs for Communication Manager, Session Manager, System Manger and Presence Services.
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Avaya Session Border Controller for Enterprise 7.1, includes SIPREC enhancements

Avaya Session Border Controller for Enterprise Release 7.1 was made generally available in June 2016. The release includes SIPREC enhancements.
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2016 DevConnect Partner Excellence Awards recipients announced

Congratulations to the 2016 Avaya DevConnect Excellence Award recipients, who were announced at the IAUG ENGAGE conference opening Expo. on Monday 6 June 2016.
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IP Office 9.1.7 now generally available

IP Office Release 9.1 Service Pack 7 was issued in May 2016. This is currently the latest IP Office release.
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Avaya Proactive Contact 5.1.2 Feature Pack now generally available

Avaya Proactive Contact 5.1.2 was made generally available in May 2016. The Feature Pack includes updated and reissued versions of the Agent API and Event Services SDKs and programming documentation.
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Avaya Aura® Platform 7.0.1 now generally available

Avaya Aura Platform Release 7.0 Feature Pack 1 was made generally available in May 2016. The release includes feature packs for Application Enablement Services, Communication Manager, System Manager, Session Manager and Presence Services.
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Avaya Breeze™ 3.1.1.1 now generally available

Avaya Breeze 3.1.1 Service Pack 1 was made generally available in May 2016. The Service Pack includes fixes and a full reissue of the documentation set to reflect the recent product name change to Avaya Breeze from Avaya Engagement Development Platform.
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Avaya Aura® Orchestration Designer 7.1 now generally available

Avaya Aura Orchestration Designer Release 7.1 was made generally available in May 2016. The release introduces the ability to create Mobile Web applications and applications that integrate with Avaya Breeze™ .
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Avaya Aura® Experience Portal 7.1 now generally available

Avaya Aura® Experience Portal Release 7.1 was made generally available in May 2016. The release includes support for Mobile Web applications and integration with Avaya Breeze™
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Avaya Engagement Designer Dynamic Tasks SDK now available from DevConnect

Avaya Engagement Designer Dynamic Tasks SDK includes Java libraries and a sample application designed to help developers create custom tasks for inclusion in Engagement Designer workflows.
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Avaya Aura® Contact Center sample applications updated for use with Release 7.0

Front- and back-end Avaya Aura Experience Portal and Avaya Aura Contact Center sample applications updated to use AACC Release 7.0.
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Avaya Contact Center Select sample applications updated for use with Release 7.0

Front- and back-end Avaya Experience Portal with Avaya Contact Center Select sample applications updated to use ACCS 7.0.
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Avaya Message Recording Snap-in now available

Avaya Message Recording is an Avaya Breeze™ snap-in that enables developers to include message recording capabilities in their solutions.
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Introducing Zang™, a new Avaya company that offers an innovative cloud communications platform and communication applications-as-a-service

Zang is a new Avaya company that offers an innovative cloud communications platform, and communication applications-as-a-service, that revolutionize the way businesses use communications to connect with their customers and employees. Visit http://zang.io to sign up and start building your communication applications.
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IP Office 9.1.6

IP Office Release 9.1 Service Pack 6 is now generally available.
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Proactive Outreach Manager 3.0.3, includes updated PDC and developer guides

Proactive Outreach Manager Release 3.0 Service Pack 3 was made generally available in February 2016. The service pack includes updated developer documentation and reissued Pluggable Data Connector (POM PDC).
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Avaya Aura® Contact Center Remote Labs upgraded to Release 7.0

The Avaya Aura® Contact Center with Avaya Aura and with CS 1000 Remote Labs have been upgraded to include AACC 7.0. In addition the Avaya Aura® Contact Center with Avaya Aura Remote Lab now includes Avaya Aura Platform Release 7.0.
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Avaya Mobile Video 3.0 now generally available

Avaya Mobile Video enables an enterprise's customers to initiate and conduct a two-way video or audio-only call with a contact center agent from their mobile device. The enterprise's contact center infrastructure is based on Avaya Aura® Contact Center Elite. Agents receive and control calls using the Avaya Media Client and Avaya one-X™ Agent.
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Avaya Engagement Development Platform 3.1 Feature Pack 1, and updated Avaya Snap-ins, now generally available

Engagement Development Platform Release 3.1.1 was made generally available in December 2015. The feature pack includes updated versions of the EDP, WebRTC and Engagement Call Control SDKs and associated documentation. In addition, Context Store and Work Assignment service packs were issued with updated developer resources.
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Avaya Real-time Speech Snap-in 3.1 is now generally available

The Avaya Real-time Speech Snap-in Release 3.1 was made generally available in December 2015. The release includes an updated and SDK and documentation.
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Proactive Outreach Manager 3.0 Feature Pack 2 now generally available

Proactive Outreach Manager Release 3.0.2 was made generally available in December 2015. The feature pack includes updated and reissued versions of the Pluggable Data Connector and Agent Desktop API.
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Avaya Aura® Contact Center 7.0 is now generally available

Avaya Aura® Contact Center Release 7.0 was made generally available in December 2015. The release includes support for the new Enterprise Web Chat (EWC) APIs
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Avaya Contact Center Select 7.0 is now generally available

Avaya Contact Center Select Release 7.0 was made generally available in December 2015. The release includes support for the Avaya Aura® Contact Center Multimedia (CCMM) Outbound Web service.
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IP Office™ Platform 9.1.5 is now generally available

IP Office Release 9.1 Service Pack 5 was made generally available in December 2015. The release includes updated TAPI 2 and TAPI 3 drivers.
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Avaya Aura® Session Manager remote lab upgraded to release 7.0

The Avaya Aura Session Manager remote lab now comprises: Session Manager 7.0, System Manager 7.0, Communication Manager 7.0 and Avaya Aura Media Server 7.7.
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Co-Browsing Snap-in 3.0: new Avaya Snap-in now available

The Avaya Co-Browsing Snap-in enables an organization's contact center agents and its customers to browse pages on its Web site simultaneously. Agents can thereby help customers navigate the site, complete on-line forms, understand content, etc.
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Interaction Center 7.3.4 now available

Avaya Interaction Center Release 7.3 Service Pack 4 was made generally available on 12 October 2015. The release includes upgrades to Java 8, Tomcat 8 and Javamail, and interoperability with Avaya Aura® 7.0.
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Intelligent Customer Routing (ICR) programming interfaces now supported by DevConnect

The following programming interfaces were introduced in Intelligent Customer Routing (ICR) 7.0.1, and are now supported by DevConnect: ICR Core SDK, ICR Configuration Web services, ICR Connector, and the ICR Pluggable Data Connector (ICR PDC).
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Avaya Aura® Session Manager Personal Profile Manager (PPM) Web services now supported by DevConnect

The PPM Web services enable the integration of SIP profile data into custom applications. PPM is a standard SOAP service that exposes a set of APIs to access and manage: contacts; endpoint configuration information; device data; proxy and server information; call history information; fault messages; list of identities; handles used to identify contacts and administered users.
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Communication Server 1000, Release 7.6 SP7 now available

Communication Server 1000, Release 7.6 SP7 was made generally available on 30 September 2015.
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Remote labs upgraded with Avaya Aura® 7.0 components

The following no-cost, scheduled remote labs have been upgraded to include Avaya Aura® components: AE Services & Communication Manager; Self Service, and Proactive Outreach Manager.
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IP Office 9.1 Service Pack 4

IP Office 9.1 Service Pack 4 (Release 9.1.4) is now generally available.
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Engagement Development Platform 3.1 Service Pack 1

Engagement Development Platform 3.1 Service Pack 1 (Release 3.1.0.1) is now generally available.
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Avaya Aura® Platform 7.0, including AE Services 7.0, now GA

Avaya Aura Platform Release 7.0 was made generally available in August 2015. The release includes Application Enablement Services 7.0, Communication Manager 7.0 and Session Manager 7.0.
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Engagement Development Platform 3.1, and updated Avaya Snap-ins, now GA

Engagement Development Platform 3.1 was made generally available in August 2015, co-incident with new and updated Avaya Snap-ins including Context Store, Work Assignment, Engagement Call Control, Engagement Designer WebRTC and Presence Services.
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Engagement Designer 3.1 now GA

Engagement Designer Release 3.1 was made generally available in August 2015. The release introduces enhanced debugging, the new User tasks, and the ability to create custom tasks.
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New Engagement Call Control Snap-in now available

The Avaya Engagement Call Control snap-in provides a set of RESTful Web service APIs for call control operations and voice messaging, equivalent to those provided by equivalent the Avaya ACE SOAP-based Web service APIs.
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Avaya Aura® Communication Manager 6.3.111, includes SNMP renewal

Communication Manager 6.3.111 introduces updated SNMP functionality. Existing applications that process SNMP information from earlier releases will not work with this or higher releases, and will require updating to use the new MIB structure.
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IP Office 9.0.7 and 9.1.3, including updated TAPI drivers

IP Office 9.1 Feature Pack 2 (Release 9.1.2) and Service Pack 3 (Release 9.1.3) were issued in June 2015.
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Avaya Engagement Development Platform 3.0.4 and WebRTC Snap-in 3.0.4

Avaya Engagement Development Platform 3.0 Service Pack 4 (Release 3.0.4) and WebRTC Snap-in 3.0 Service Pack 4 (Release 3.0.4) were issued in June 2015.
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Interaction Center and Operational Analyst 7.3 Feature Pack 3

Interaction Center Release 7.3 Feature Pack 3 and Operational Analyst Release 7.3 Feature Pack 3 are now generally available. The Interaction Center Feature Pack release includes new capabilities supported by the CSPortal WebAPI.
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Avaya Aura® Contact Center Release 6.4 Service Pack P15

Avaya Aura® Contact Center Release 6.4 Service Pack 15 is now generally available. See the Release Notes for details.
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Avaya Contact Center Select Release 6.4 Service Pack 15

Avaya Contact Center Select Release 6.4 SP15 is now generally available. See the Release Notes for details.
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Work Assignment Snap-in Feature Pack 3.0.1

Work Assignment 3.0.1 is now generally available. Work Assignment is a snap-in to the Avaya Engagement Development Platform that manages the assignment of work items to resources across the enterprise.
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Avaya Engagement Designer Feature Pack 3.0.4

Avaya Engagement Designer Feature Pack 3.0.4 was made generally available in April 2015. The Feature Pack includes usability and documentation enhancements.
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New Avaya Engagement Designer know-how video

The latest in the series of know-how videos for users of Avaya Engagement designer shows how to build and test a workflow definition that handles calls into a company’s international support hotline.
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IP Office 9.1.1, including updated Configuration Web Service SDK

IP Office Release 9.1 Service Pack 1 and IP Office Release 9.0 Service Pack 6 are now generally available.
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Avaya Engagement Development Platform sample services updated and reissued for use with release 3.0

The Engagement Development Platform Bus Lottery Sample Services and Twitter® Connector Sample Service have been updated and reissued for deployment in Avaya Engagement Development Platform Release 3.0 environments.
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New Avaya Contact Center Select sample applications now available

Three new sample applications are now available, demonstrating how to integrate Avaya Contact Center Select with a front- or back-end Avaya Aura Experience Portal system.
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Updated Avaya Aura® Contact Center sample applications now available

Four sample applications demonstrating integration of Avaya Aura Contact Center with a back- or front-end Avaya Aura Experience Management system have been updated and reissued for use with latest software releases.
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Real-time Speech Snap-in 3.0.3 Service Pack Release, including updated SDK

Service Pack release 3.0.3 of the Avaya Real-time Speech Snap-in to the Avaya Engagement Development Platform is now generally available. Download the reissued SDK, which includes an updated sample application, and release notes.
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Avaya Engagement Development Platform 3.0.3 Service Pack Release, including updated SDK

The 3.0.3 service pack release of the Avaya Engagement Development Platform in now generally available. The service pack includes an updated and reissued version of the SDK.
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Avaya Context Store Snap-in 3.0.2 Feature Pack Release, including updated SDK

Context Store Snap-in 3.0.2 is now generally available. The release introduces support for Service Preservation and Session Preservation across two geographically dispersed data centers, and alternative identifiers for Contexts.
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Avaya Aura® Call Center Elite Multichannel Release 6.4, including the EMC Desktop API

Elite Multichannel Release 6.4 was made generally available in January 2015. The EMC Desktop API is supported by DevConnect for the first time with this release. The API enables the development of custom desktop aplications that can be used by contact center agents to login to Elite Multichannel and handle voice calls, emails, instant messages, text messages and Web chat sessions.
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SIP Software Release 6.5 for 96x1 IP Deskphones

SIP Software Release 6.5 for installation on Avaya 9601, 9608, 9608G, 9611G, 9621G and 9641G IP deskphones is now generally available. An updated version of the SIP Deskphone Emulator is available for download for this release.
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IP Office™ Platform Release 9.1

IP Office Release 9.1 was made generally available in December 2014. The release introduces the SSL VPN Onboarding and Onboarding Express APIs and SDKs, and IP Office Select, a new upper midmarket offer that supports up to 2,500 users with full unified communications capabilities across 150 locations.
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Avaya Contact Center Select Release 6.4 Feature Pack 2

Avaya Contact Center Select Release 6.4 Feature Pack 2 (Service Pack 14) was issued in December 2014. The feature pack adds support for the Avaya Aura Contact Center CCT .Net API in Contact Center Select.
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Avaya Aura® Contact Center Release 6.4 Feature Pack 2

Avaya Aura Contact Center Release 6.4 Feature Pack 2 (Service Pack 14) was issued in December 2014, including an updated CCT .Net SDK and CCMA Open Interface SDK.
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IP Office Release 9.0.5, including updated TAPI drivers

IP Office Release 9.0 Service Pack 1 and Release 8.1 Service Pack 11 are now generally available. The service packs included updated TAPI 2 and TAPI 3 drivers.
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Avaya Real-time Speech Snap-in 3.0 Service Pack 2, including updated SDK

Release 3.0.2 of the Real-time Speech Snap-in to Avaya Aura Collaboration Environment is now generally available. The SDK has been updated and reissued to include a new simple speech service sample application plus fixes to the original sample application and updates to the documentation.
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Avaya Aura® Orchestration Designer Release 7.0 Feature Pack 1

Avaya Aura® Orchestration Designer Release 7.0 Feature Pack 1 includes the following new and enhanced features: multi-channel, multi-turn support; search capability for email; ability to change Conf Application Variables (CAVs) back to regular variables; SHA2 certificate support; etc.
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Avaya Aura® Experience Portal Release 7.0 Feature Pack 1

Experience Portal Release 7.0 Feature Pack 1 includes the new Management Interface Web service, which enables client applications to manage Experience Portal zones, applications and configurable application variables.
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Avaya Work Assignment Snap-in Release 3.0

The Avaya Work Assignment Snap-in to Avaya Aura® Collaboration Environment is an extensible, highly scalable, highly available and resilient next generation work distribution system that manages the assignment of work items to resources across the enterprise.
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Avaya Aura Collaboration Environment 3.0 Service Pack 2, including updated SDK

The second service pack on release 3.0 the Avaya Aura Collaboration Environment is now generally available. The SDK has been updated and reissued with the service pack and is available for download from the DevConnect portal.
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Avaya WebRTC Snap-in 3.0 Service Pack 2, including updated SDK

The second service pack on release 3.0 the Avaya WebRTC Snap-in is now generally available. The SDK has been updated and reissued with the service pack and is available for download from the DevConnect portal.
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New Avaya Collaboration Designer Snap-in know-how videos: Exploring advanced workflow features

This new two-part video demonstrates how to use some of Collaboration Designer's more advanced features, such as gateways, boundary events, call control tasks and data transformation.
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IP Office Release 9.0.4, including updated Configuration Web Service SDK

Information and developer resources for IP Office Release 9.0 Service Pack 4, including an updated and reissued edition of the Configuration Web Service.
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Avaya Real-time Speech Snap-in Release 3.0 Service Pack 1

Information and resources for the Avaya Real-time Speech Snap-in Release 3.0 Service Pack 1, which was made generally available in October 2014.
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Avaya Context Store Snap-in 3.0 Service Pack 1, including updated SDK and PDC

Avaya Context Store Snap-in Release 3.0 Service Pack 1 includes an updated and reissued SDK, Pluggable Data Connector (PDC) and Developer Guide.
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Avaya WebRTC Snap-in 3.0 Service Pack 1, including updated SDK

Avaya WebRTC Snap-in Release 3.0 Service Pack 1 is now generally available, including an updated SDK and Reference guide.
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Avaya Aura Collaboration Environment 3.0 Service Pack 1, including updated SDK

Avaya Aura Collaboration Environment 3.0 Service Pack 1 is now generally available, including an updated and reissued Collaboration Environment API SDK and deployment guide.
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Avaya Aura Contact Center Multimedia Web Communications Toolkit: JSP edition

A JSP-based edition of the Avaya Aura Contact Center Release 6.4 Multimedia Web Communications Toolkit is now available for download from the DevConnect portal. This edition complements the existing PSP-based editon.
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New Avaya Collaboration Designer Snap-in know-how video: Validating, deploying and testing workflows

Demonstrates how to validate, deploy and test Workflow Definitions created with the Avaya Collaboration Designer Snap-in to Avaya Aura Collaboration Environment.
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Free webinars on WebRTC and the Avaya WebRTC Snap-in: 10 & 17 September

Join us for two free webinars on WebRTC and the Avaya WebRTC Snap-in to the Avaya Aura® Collaboration Environment. WebRTC is an exciting new technology that allows users to make no-cost calls direct from their Web browser without even having to install a plug-in. The Avaya WebRTC Snap-in enables enterprises to offer their customers the ability to call them direct from their corporate Web site. Register separately for either or both webinars.
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Avaya Aura Conferencing Release 8.0: new Collaboration API

The Collaboration API (CAPI) is a REST Web service interface to Avaya Aura Conferencing that enables developers to include Collaboration Agent capabilities in their custom clients. The API provides access to features that enable conference moderators and participants to perform tasks such as: create, join, update, delete and query conferences; dial out to, update, delete and query participants in live conferences, etc.
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Avaya Collaboration Designer Snap-in know-how videos

The first two videos in occasional series are now available and provide a quick introduction to the features, capabilities and use of the Avaya Collaboration Designer Snap-in: Getting to know the user interface; Creating a simple Workflow Definition.
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Avaya Aura® Collaboration Environment Release 3.0

The Avaya Aura Collaboration Environment platform facilitates the design, creation and deployment of advanced collaboration and customer experience services that extend the power of Avaya Aura. Release 3.0 introduces enhanced API capabilities and new features, such as the Eventing Framework, snap-in alarming, clustering and much more.
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Avaya Snap-ins for Collaboration Environment Release 3.0

Concurrent with Avaya Aura® Collaboration Environment Release 3.0, a set of snap-in services have been made available that further extend the capabilities of the core platform, namely the Collaboration Designer Snap-in, Context Store Snap-in, Real-time Speech Snap-in and WebRTC Snap-in. The Avaya Snap-ins have their own programming interfaces that augment the core Collaboration Environment API and offer developers an enriched set of capabilities.
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Interaction Center Feature Pack 7.3.2 introduces the CSPortal WebAPI

The CSPortal WebAPI is a client-side JavaScript API included in the CSPortal WebAPI SDK. The SDK is provided as part of Interaction Center Release 7.3.2 and higher, and is not available as a separate download. The API enables Web-based clients to integrate various collaboration options available in Interaction Center, such as Email, LiveChat and Schedule Call Back.
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Event: Avaya Predictive Dialer System User Group Conference, 22 - 24 September 2014

Register for the Avaya Predictive Dialer and POM User Group Conference, 22 - 24 September 2014, Suncoast Hotel & Casino, Las Vegas, Nevada.
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Updated CCT .NET SDK issued with Avaya Aura® Contact Center 6.4 Service Pack 13

The updated SDK includes support for the new ParticipationReason property on TerminalConnection objects and a new method to look up Contact Center Code names.
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Avaya Contact Center Select Release 6.4 now available

Avaya Contact Center Select is a context-sensitive, collaborative, voice and multimedia customer experience solution for midsize enterprises. Contact Center Select is derived from Avaya Aura® Contact Center and supports a subset of its APIs.
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Avaya Customer Connections Controls developer resources now available

Avaya Customer Connections Controls is a Software Development Kit (SDK) with an API that provides methods and events that enable client applications to control and monitor video calls in real-time.
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White Paper: Comparision of Avaya Aura® Contact Center CCT .Net API with the CCT Open Interfaces

Provides a cross-reference of functionality provided in the Avaya Aura Contact Center Communication Control Toolkit (CCT) Service Oriented Architecture Open Interfaces with the standard CCT.NET interface. This cross-reference can be used as a decision making aid for the user to determine which interface is suitable for the customer’s individual requirements.
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96x1 IP Deskphones SIP Software Release 6.4 now available

This is the latest release of SIP software for installation on Avaya 9601, 9608, 9608G, 9611G, 9621G, and 9641G IP deskphones and is recommended for new development.
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New Avaya Aura® System Manager Routing Web Service now available

The Routing RESTful Web service enables the creation of custom clients that can manipulate System Manager routing administration data. Developers can use the Web service an alternative to using System Manager's built-in Routing graphical user interface. The Web service can be used to get, query, add, modify, replace and delete all routing administration data.
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Avaya Aura® Application Enablement Service Release 6.3.3

Avaya Aura Application Enablement Services (AE Services) Release 6.3.3 was made generally available in June 2014 as part of Avaya Aura 6.2 Feature Pack 4. The release includes a full set of reissued SDKs, Clients and server software, plus a number of updated product and developer guides.
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Avaya Aura® Platform Release 6.2 Feature Pack 4 resources now available

The Feature Pack comprises releases the following Avaya Aura components that provide interfaces supported by DevConnect: Application Enablement Services Release 6.3.3; Communication Manager Release 6.3 SP6; Presence Services Release 6.2 SP4; Session Manager Release 6.3 SP8; System Manager Release 6.3 SP8.
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96x1 IP Deskphones H.323 Software Release 6.4

H.323 6.4 software is supported on the 9608, 9608G, 9611G, 9621G, and 9641G IP Deskphones only and when used with Avaya Aura® Communication Manager Release 5.2.1 or above.
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Avaya Aura® Contact Center Remote Labs upgraded to Release 6.4

Both Avaya Aura Contact Center Remote Labs, for Avaya Aura and CS 1000, have been upgraded to include Avaya Aura Contact Center Release 6.4.
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IP Office Release 9.0.3 now available

The IP Office feature pack release 9.0.3 is now generally available. See the Product Notification on the release page for important information for DevLink interfaces users who wish to upgrade to this release.
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Proactive Outreach Manager 3.0 Feature Pack 1 now available

Proactive Outreach Manager 3.0 Feature Pack 1 extends support for agent-based outreach campaigns from Avaya Call Center Elite environments into Avaya Aura® Contact Center environments.
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New Avaya Aura® Collaboration Environment sample services: Twitter Connector and installation Tester

The Twitter Connector sample service demonstrates how snap-ins can invoke external REST Web services. The Collaboration Environment Tester sample service enables users to validate installations of Avaya Aura Collaboration Environment, including connectors and APIs.
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"Drive Your Revenue: Snap-in to Collaboration Environment!" webinar recording

Avaya Aura® Collaboration Environment offers new, powerful tools and a runtime execution environment for rapidly creating UC and Contact Center applications, leveraging multi-modal communication capabilities from voice to video, email to SMS. Use it to sharpen your focus on business value for your customers, while leveraging the inherent scalability, reliability, security and management capabilities of Avaya Aura. To find out more watch the recording of this webinar, presented on 26 March 2014.
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Avaya Aura® Contact Center Release 6.4

Avaya Aura® Contact Center Release 6.4 is now generally available. The release introduces the new Email Open Interfaces and includes updated and reissued SDKs for development against the Communication Control Toolkit (CCT) .NET API, CCT SOAP- and REST-based Open Interfaces and Contact Center Management Server Programming APIs.
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Proactive Outreach Manager Release 3.0

Proactive Outreach Manager Release 3.0 was made generally available in February 2014. New features include integration with Call Center Elite to support agent-based campaigns, with preview, progressive and predictive dialing modes. The new Agent Desktop APIs enable the development of customized agent desktops for agent-based campaigns.
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Avaya Aura® Collaboration Environment Release 2.0 Service Pack 2

Service Pack 2 includes a number of enhancements and fixes, including the new Collaboration Environment Eclipse plug-in, which is bundled with the updated and reissued SDK.
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Avaya Aura® Experience Portal Release 7.0

Get information and developer resources for the latest release of Avaya Aura Experience Portal and Intelligent Call Routing (ICR) Release 7.0, including the ICR pluggable data connector Developer's Guide.
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Avaya Aura® Orchestration Designer Release 7.0

Avaya Aura® Orchestration Designer Release 7.0 was made generally available in December 2013. The Release 7.0 ISO image is available for download free of charge to all DevConnect members.. This is the latest release of Orchestration Designer and is recommended for new development.
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Avaya Aura® Collaboration Environment Release 2.0 Service Pack 1

The Service Pack resolves a number of software bugs and security related issues in Collaboration Environment 2.0 and AMS 7.5.0. The Collaboration Environmet SDK has been updated and reissued with the Service Pack.
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Avaya Agile Communication Environment™ Release 6.2 Feature Pack 2

Avaya Agile Communication Environment™ (Avaya ACE™) Release 6.2 Feature Pack 2 was made generally available in December 2013. The feature pack comprise new versions of the Avaya ACE Web services core components, including the Developer Toolkits.
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New White Paper: Avaya Aura® Collaboration Environment Call Intercept Services

The white paper discusses how Call Intercept services enable customized features to be invoked on behalf of a calling or called party whenever they make or receive a call. Unlike traditional CTI applications, Call Intercept services are invoked during call establishment, prior to the called endpoint receiving the call. This opens up a whole world of call treatment opportunities that simply could not be supported with traditional CTI.
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Avaya Aura® Collaboration Environment Media sample service

The Media sample service uses the Media APIs to exercise Collaboration Environment's media capabilities. The sample service demonstrates how to play announcements to, and optionally collect digits from, calling parties.
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Avaya IP Deskphones - Push and Web API Capabilities Utility updated

This HTML-based utility enables you to easily find out which Push and Web API capabilities are supported on selected deskphone models and software releases. The utility has been updated to include new software releases for 2013.
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Avaya 96x1 Series SIP Deskphone Emulator now available

The Emulator software emulates a 9611, 9621, 9641 or 9608 deskphone that has SIP software release 6.3 installed. The Emulator runs on a PC and can be used in place of a real deskphone to view and test general telephony functionality and deskphone Push and Web API related applications.
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Avaya Aura® Collaboration Environment: Collaboration Bus Lottery sample services

The Collaboration Bus Lottery samples demonstrate how messages are exchanged between Collaboration Environment services. A client service allows users to submit lottery picks; a second service acts as a connector, enabling third party integration to determine whether the user is a lottery winner or loser.
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SIP Software Release 6.3 for 96x1 IP Deskphones introduces Acoustic Headset Testing

SIP Release 6.3 for Avaya 9601, 9608, 9611G, 9621G and 9641G deskphones was made generally available in November 2013. The release introduces a series of predefined "Acoustic Headset Profiles" for use with headsets. DevConnect Technology Partners with headsets that are compatible with 96x1 Series SIP deskphones may submit their headsets to DevConnect for Headset Acoustic Testing
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Avaya Aura® Collaboration Environment launched

Avaya Aura Collaboration Environment Release 2.0 has been made generally available as a controlled introduction. Collaboration Environment provides a virtualized and secure application platform where Java programmers can develop and dynamically deploy advanced collaboration capabilities that extend the power of Avaya Aura, without having to acquire specialized communications expertize. Unified Communications and Contact Center customers, business partners and independent software vendors can use the platform as the deployment vehicle for their applications and services. Find out more about Collaboration Environment and the Avaya Aura Collaboratory™, view the quick start videos and download developer resources now.
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Avaya Aura® Orchestration Designer and Proactive Outreach Manager on-line training courses

Learn how to build automated service and outbound campaign management applications using Avaya Aura® Orchestration Designer (AAOD) and Proactive Outreach Manager (POM). The applications are deployed on Avaya Aura Experience Portal to provide rich, automated experience management solutions to customers.
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Avaya Aura® Orchestration Designer Release 6.0 Service Pack 3

The Service Pack includes a number of fixes and adds support for Tomcat 7, Java 7 and Eclipse 3.7. Download the Service Pack JAR file and Release Letter.
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Avaya Aura® Release 6.2 Feature Pack 3, including AE Services 6.3.1

The latest Avaya Aura feature pack includes Communication Manager 6.3 SP2, Session Manager 6.3 SP4, Session Manger 6.3 SP4, Presence Services 6.2 SP2 and Application Enablement Services 6.3 SP1. Find out what's new in the latest release of AE Services and download updated developer resources, including server software, SDKs, Clients, MIB files and developer documentation.
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IP Office Release 9.0

Find out what's new in the latest release of IP Office, get information on compliance testing against the release and download updated developer resources, including a new issue of the Configuration Web Service SDK.
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