Avaya Aura Platform Release 10.2 Available Now

Avaya Aura platform release 10.2 delivers enhanced security with support for Trellix AV software, edge friendly branch survivability for cloud deployments, and further expands the number of RESTful APIs available in the Web Telephony Interface Service. Get more information and the developer downloads issued with this release.
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Avaya Session Border Controller (fka ASBCE) 10.1.2 Changes May Impact Integrations

The latest Avaya Session Border Controller release -- 10.1.2 -- contains several significant updates that may impact third-party integrations. This release requires Avaya Aura System Manager root Certificate Authority minimum key size of 2048 bits with the SHA256with RSA algorithm. Also, Avaya SBC 10.1.2 supports TLS 1.2 and 1.3 only -- support for TLS versions 1.1 and earlier has ended. Find more information about these changes and other updates on the Avaya SBC release 10.1.2 page.
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New Release - Avaya Aura Platform 10.1.3

Avaya Aura Platform release 10.1.3 expands the number of RESTful APIs available in the Web Telephony Interface Service introduced in Avaya Aura Application Enablement Services 10.1.2. Get more information and the developer downloads that were issued with this Avaya Aura Platform release.
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Avaya Aura platform release 10.1 now available

Avaya Aura platform release 10.1 delivers expanded mobile experience support and seamless Avaya Spaces collaboration and calling integration helping promote active employee engagement. Get more information and the developer downloads issued with this release.
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Avaya Session Border Controller for Enterprise Release 10.1 Supports New Platforms

Avaya Session Border Controller for Enterprise release 10.1 introduces support for more platforms and deployment models to suit virtually any business model from small to mid-size businesses up to large multi-faceted organizations. Get more information and the developer downloads issued with this release.
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Apache Log4j Vulnerability - Impact for Avaya Products

Avaya is aware of the recently identified Apache Log4j vulnerability (CVE-2021-44228 and CVE-2021-45046) and is conducting impact assessments across its portfolio, identifying opportunities for temporary mitigations, if possible, and developing plans for remediation, as appropriate. Follow the link to learn more about what happened and view the Avaya product tracker. Avaya will provide status updates on a regular basis, so be sure to bookmark the link and check regularly until remediations for all of your products have been published.
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TADHack-mini at Avaya ENGAGE Orlando

Join developers December 11 - 12 for the TADHack-mini at Avaya ENGAGE Orlando. No coding necessary. Make a pitch for your chance to win more than $15,000 in prizes.
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TSAPI & CVLAN Developers Take Note

Avaya Aura AE Services release 10.1 TSAPI and CVLAN Clients and SDKs will be supported only on RHEL 8. Developers should consider this and begin migrating applications to this operating system before the upcoming release of the Avaya Aura platform 10.1.
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Introducing Avaya Experience Builders

Avaya Experience Builders - A Collaborative Community with a Shared Passion for Delivering Innovation

Meeting the needs of today’s everything customer requires a total focus on their experience, and vendor services, partner developers, and customers can no longer operate in silos. To build a quality experience, Avaya is introducing Avaya Experience Builders, a global ecosystem of experts, developers, partners and customers that compose new collaboration and communications experiences using the Avaya OneCloud AI-powered experience platform.

Take a look at Avaya Experience Builders website and read the press release to learn more!

New Campaign Specific Features Available in Avaya POM 4.0.1

In Avaya Proactive Outreach Manager (POM) release 4.0.1, you can now assign a campaign-specific dialing priority for contacts imported into a contact list by a running data source, set up dialing order priority and retry, temporarily restrict a record that can't be attempted, and set the number of agent callbacks for each agent's call queue. Other updates and enhancements include a more robust campaign strategy editor, new filtering options and custom views in the supervisor dashboard, and new events in the event SDK such as Heartbeat events, Inbound Skill events and DNC data import/export statistics.
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Intelligent Customer Routing Now Supports Experience Portal 8.x

Avaya Intelligent Customer Routing (ICR) release 8.0 is now available, providing support for Avaya Experience Portal 8.0 and 8.1. This release of Avaya ICR introduces component interaction through HTTPS, requing two-way authentication at the application level. Additional authentication is provided via CA-signed certificate, delivering a higher level of secruity. Other security measures put in place include the removal of default passwords, requiring administrators to set up unique passwords during installation or migration. These paswords use AES-256 encryption for enhanced security.
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Use Avaya Workspaces Widgets to Interact with Avaya Call Center Solutions

Introducing Avaya Workspaces for Contact Center Elite release 3.8, a browser-based application that supports voice and digital interaction with Avaya Call Center Solutions. Quickly build and deploy custom widgets using the Avaya Workspaces Widget Library. This release supports Avaya WebRTC Connect, allowing agent/customer interaction via browser without physical phones or softphones. Additionally, remote agents can also access Avaya Workspaces applications and perform tasks through their browser.
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HOTFIX for TSAPI 8.1.3 Linux SDK and Client

An issue has been discovered in the Avaya Aura® Application Enablement (AE) Services 8.1.3.x releases where one may encounter intermittent and nondeterministic dropping of the connection between the TSAPI Client and AE Services server. This issue only impacts the TSAPI Linux 64-bit Client and SDK .
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Avaya Analytics 4.1.1 Exposes New WebSocket / REST Interfaces

Avaya Analytics release 4.1.1 replaces the existing Kafka-based Real Time Open Interface with a new WebSocket Real-time Open Interface, delivering real-time information to third-party applications. The release also includes new real-time and historical reporting measures that allow users to create custom reports detailing email approval and rejection activities across the contact center. Other features include a new Historical Call Profile Report that provides the number of calls answered and abandoned by duration intervals, support for Agent and Routing Service Groups that helps control access to Real Time and Historical reporting data, user password reset for Avaya Analytics Historical, enhancements to the Workforce Engagement CSV file, and upscaling support allowing an increase in the active agent configuration or additional capacity without requiring a full deployment of Avaya Analytics.
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Avaya Client SDK Release 4.15 Delivers New Features

This latest version of Avaya Client SDK introduces user notification for expired passwords, providing users with immediate access to update and change their password. Service Observing enables an observer, such as a supervisor, to listen in and monitor contact center calls, offering a talk/listen toggle to allow the agent and caller to hear the observer if assistance is needed. Other features include the ability to restrict participation in private meetings to registered users only, button module and label customization, and video bandwidth resolution reduction when screen sharing has limited bandwidth.
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Avaya Desktop Wallboard 7.1 Optional Custom Widget in Workspaces

Avaya Desktop Wallboard release 7.1 can be configured as a custom widget in Avaya Workspaces for Elite, displaying the Avaya Desktop Wallboard marquee and graphical charts. Other enhancements include improved graphical dashboard user experience and admin portal usability, new default group configuration, mute option for pop-up alerts in supervisor messaging, as well as other performance and monitoring enhancements.
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Avaya Oceana Solution 3.8.1 Brings New Features

Avaya Oceana solution release 3.8.1 supports popular social messaging platforms, including WhatsApp, Facebook Messenger, and Twitter Direct Message. Email management enhancements include outbound email approval, email APIs, and increased email capacity to 25,000 emails in queue for 2,000 and 4,500 agent deployments. The release also allows for flexible timed After Contact Work, enabling administrators and managers to indicate by interaction type (chat, email, social, SMS, video, and voice) the amount of time agents have for after contact work.
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Avaya Workplace Client Release 3.18 now GA

Avaya Workplace Client Release 3.18 for Android, iOS, MacOS, and Windows is now generally available. In the new release of all 4 clients Instant Messages are marked as read when the message is read by a receiving client for Avaya IP Office. Release 3.18 of Avaya Workplace Client for MacOS and for Windows also introduces an updated Outlook plugin and support for the Avaya B129 USB Call Control Speakerphones. Additionally, Avaya Workplace Client for Windows Release 3.18 now includes screen pop support for incoming and outgoing calls, the ability to change an Agent's skills, and support for specific features on button modules including a range of call center features, automatic message waiting, and presence for contacts.
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Open Configuration API for ASBCE now available!

The Avaya Session Border Controller for Enterprise (SBCE) devices provide APIs that can be used to automate configuration and management of the SBCE devices. Currently, most configuration APIs are supported with more APIs planned in future releases including full configuration APIs, an upgrade management API, device installation API, and more. The API Development Kit is a toolkit to help integrators interested in automating the configuration and management of an SBCE. The toolkit contains OpenAPI schema definitions (both JSON and YAML) and full documentation for the API endpoints, a guide to help get started, and some sample code that interacts with the API.
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IP Office 11.1 Feature Pack 1 Now Available

IP Office 11.1 Feature Pack 1 is now generally available and introduces a range of new capabilities including support for the Vantage 3 Devices, J189 IP Phone, J100 IP Phone SIP Software Release 4.0.7 as well as conferencing controls and Call Decline for Avaya Workplace Client. A new Group No Answer Timeout Control for more flexible redirection of unanswered hunt group calls, a 10 minute Visual Voice Menu timeout to free up voicemail access channels, a paging capacity increase and a wide range of security enhancements round out this latest release.
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HOTFIX for DMCC Java SDK release 8.1.3

An error in the DMCC Java SDK version 8.1.3 impacts the ability to start a Call Control monitor when using DMCC 8.1.3 with any previous release of AEServices. The hotfix comprises two files (one jar and one xml). Developers should use these files, instead of the equivalent files in the SDK, when building, testing and deploying applications that uses the 8.1.3 version of the DMCC Java SDK. The hotfix is recommended to be applied in all situations.
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Latest Avaya Client SDK 4.12 Brings New Features

The 4.12 version of Avaya Client SDK exposes the Avaya Global Session ID, OAuth/SAML login flow enhancements, Session Manager support for Apple Push and export of messaging chats to HTML.
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Avaya Workplace Clients Release 3.15 for Android, iOS, MacOS, and Windows Now Available

Avaya Workplace Clients Release 3.15 for Android, iOS, MacOS, and Windows are now Generally Available. With this new release, all 4 versions of the Avaya Workplace Client now provide call decline policy support while the MacOS and Windows clients additionally include support for: responding to incoming calls with pre-defined instant messages, Avaya B129 call control, and an updated Outlook plugin.
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Avaya Proactive Outreach Manager 4.0 now available

With this release, agents can now dial a customer phone number using any third-party software, device, or Avaya Workspaces for Elite, and choose to display either the campaign name or the contact list name on the interaction card. The Proactive Outreach Manager supervisor dashboard service enables supervisors to pause, resume and stop campaigns, as well as track campaign status, data imports and DNC imports. A new service, pomcache, maintains an in-memory database to reduce database queries and increase system performance. These features, plus many more, are available in Avaya Proactive Outreach Manager release 4.0, including support for Avaya Experience Portal 8.0 and Federal Information Processing Standards (FIPS) 140-2.
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All new Vantage 3.0 K155 model introduces a game-changing, work-from-anywhere out-of-the-box experience!

Now generally available, the Avaya Vantage 3.0 K155 touch screen-based SIP phone supports voice, video, chat, and data in the communication channel to provide a multi-dimensional, always-on, contextual communications experience. Like the previously released Vantage 3.0 K175 model, the K155 sports new hardware and an Android 9 Pie OS for a faster user experience, built-in video and collaboration experience for heightened productivity and efficiency, and integration with Avaya Spaces for seamless team collaboration, Vantage 3.0 introduces a game-changing, work-from-anywhere right out of the box experience. And using the Desk Phone Services package of the Avaya Client SDK, developers and customers can seamlessly integrate communications into business processes and create custom Vantage-based communication solutions that deliver the flexibility and agility businesses need to grow.
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Avaya Workplace Client Release 3.14 for Android, iOS, MacOS, and Windows now GA

Avaya Workplace Client Release 3.14 for Android, iOS, MacOS, and Windows is now Generally Available. With this new release, all 4 versions of the Avaya Workplace Client now support conference controls for use with Avaya IP Office, while the MacOS and Windows clients each also include an updated Outlook plugin. In addition, Avaya Workplace Client for Windows now supports the exporting of messaging conversations and conference chat to an HTML file while Avaya Workplace Client for MacOS includes the ability to respond to an incoming call with a predefined instant message.
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All new Vantage 3.0 K175 introduces a game-changing, work-from-anywhere out-of-the-box experience!

Now generally available, the all glass Avaya Vantage 3.0 K175 touch screen-based SIP phone supports voice, video, chat, and data in the communication channel to provide a multi-dimensional, always-on, contextual communications experience. With new hardware and an Android 9 Pie OS for faster user experience, built-in video and collaboration experience for heightened productivity and efficiency, and integration with Avaya Spaces for seamless team collaboration, Vantage 3.0 K175 introduces a game-changing, work-from-anywhere right out of the box experience. And using the Desk Phone Services package of the Avaya Client SDK, developers and customers can seamlessly integrate communications into business processes and create custom Vantage-based communication solutions that deliver the flexibility and agility businesses need to grow.
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Avaya Aura Contact Center 7.1.1 - SDKs Updated and Reissued

The CCMS Programming APIs, including Real-time Data (RTD), Real-time Statistics Multicast (RSM) and Host Data Exchange (HDX), have been updated and reissued. The solution now interoperates with Avaya Aura platform 8.1.2 and 8.1.3, Avaya Workforce Optimization 15.2.1 and 15.2.2, Avaya Workplace Client version 3.9 and 3.11 for Windows and Android, the Avaya Workplace VDI client 3.0 SP3, and Avaya Experience Portal 7.2.3 and 8.0.
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Avaya Contact Center Select 7.1.1 - SDKs Updated and Reissued

The CCMS Programming APIs, including Real-time Data (RTD), Real-time Statistics Multicast (RSM) and Host Data Exchange (HDX), have been updated and reissued. The solution now interoperates with Avaya IP Office 10.1.0.7, 11.0.4.x, and 11.1.0.x, Avaya Workplace Client version 3.9 and 3.11 for Windows and Android, the Avaya Workplace VDI client 3.0 SP3, and Avaya Experience Portal 7.2.3 and 8.0.
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Avaya Analytics Release 4.1 now generally available

Avaya Analytics 4.1 for Avaya Oceana solution was made generally available in October 2020. With this release, you can migrate your system from Avaya Analytics R3.7.0.2 directly to Avaya Analytics R4.1, lower the required hardware footprint, archive, export and preserve custom historical reports during upgrades, and much more.
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Avaya Collaboration Unit 360 Release 11.2 now Generally Available

Release 11.2 of the Avaya Collaboration Unit 360 videoconferencing endpoint is now generally available. The new release includes Quick Setup Wizard enhancements for installation of third party apps from Google Play Store and enabling the Avaya Cloud Office Rooms App which is now pre-installed for preview. In this release speaker tracking is improved to maintain framing on the last recurrent speaker, the virtual keyboard is automatically hidden if a physical keyboard is detected, and Bluetooth and Wi-Fi connectivity can be disabled by license. The release also introduces IPv6 enhancements and Call Details filtering.
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Avaya Aura Release 8.1.3 Now GA - New Content Posted

Avaya Aura release 8.1.3 is now GA and updated content, documentation and tools have been posted to the DevConnect member portal.
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Avaya Breeze Platform 3.8 now generally available

Avaya Breeze Platform Release 3.8 was made generally available in September 2020. With this release, you can include local network domains to bypass local communications routing through the proxy server, see new alarms for connection and authentication errors, and configure the Engagement Call Control for authentication and authorization purposes.
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Avaya Oceana Snap-ins Release 3.8 now GA

New releases of several Avaya snap-ins are generally available as of September 2020 in connection with the Avaya Oceana Solution Release 3.8. Developer resources, SDKs and APIs have been updated for the Avaya Engagement Designer, Engagement Call Control, Context Store, Co-browsing, BotConnector, CRMGateway and SocialConnector snap-ins.
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Avaya Oceana Solution Release 3.8 now generally available

Avaya Oceana Solution 3.8 was made generally available in September 2020. This release supports remote contact center workers, customer chat, transfer voice contacts to another agent or supervisor, and much more. See real-time information on the state of a running cluster with Gigaspaces Viewer, and deploy Avaya Oceana solution and Avaya Analytics in the same VMware cluster.
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Avaya IX Collaboration Unit CU360 Release 11.1 now Generally Available

Avaya IX Collaboration Unit CU360 Release 11.1 supports an updated Commands Interface Specification API, which includes two new and two extended commands, as well as a variety of new capabilities. With the launch of release 11.1, CU360 now supports live streaming/webcasting from a Codec Unit to a streaming server using RTMP/S open standard, camera auto-tracking focusing on the active speaker, and support for connection of external USB cameras among other features,
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Avaya IX Client SDK 4.6 is Now GA

Make mobile video calls at 540p resolutions, SDK downloads are now signed with a SHA256 signature, UI enhancements, many fixes and more...
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Avaya IX Workplace Client 3.9 Now Generally Available

New capabilities introduced in Avaya IX Workplace Client 3.9 include: Use contact center agent capabilities with IX Workplace Client for iOS; Restrict download of attachments with specific file extensions in an instant message on Avaya IX Workplace Clients for iOS and Mac; Accessibility improvements including color contrast and keyboard navigation, Rich Text Format for instant messages, and Arabic language support for Avaya IX Workplace Client for Windows; Display an Avaya Spaces conversation in Rich Text Format, and Remove an instant message in an Avaya Spaces conversation on Avaya IX Workplace Client clients for Android, iOS, Mac. and Windows.
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Avaya IP Office Platform Release 11.1 Now Generally Available

Avaya IP Office Platform Release 11.1 is now Generally Available. The release includes a new MTCTI-3 Web Services protocol offering an alternative to 3rd party TAPI for IP Office Server Edition platforms, an updated version of the WebRTC SDK, updates to both DevLink3 and SMDR to include information related to Data Privacy consent changes, and support for Avaya IX Client SDK Release 4.5. Also included are Avaya IX Workplace Client features such as: Single Sign On, On Premise Messaging, Incoming Call Redirection, Centralized Call Logs, and Apple Push Notifications. In addition, Release 11.1 introduces an OS update to CentOS 7, support for new releases of Avaya Vantage and the J100 Series Phones, a new subscription-based OPEX commercial offer and a variety of other features and capabilities.
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Secure CDR Data New On Avaya Aura Communication Manager 8.1.2

With Avaya Aura Communication Manager Release 8.1.2, TLS Encryption has been added for the SAT interface, enabling encryption of CDR data for primary and secondary CDR devices using the TLS protocol.
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Avaya IX™ Client SDK Release 4.5 Delivers New Features

New features in Avaya IX™ Client SDK Release 4.5 include IP Office Support for On Premise Messaging, AAudio API, Call Notifications with iOS 13 API, support for the Aura 8.1 Crisis Alert feature, and more. Read the updated Release Notes for more details.
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Avaya IX™ Workplace Client Release 3.8 Now Generally Available

Avaya IX™ Workplace Client Release 3.8 is now Generally Available. The release includes new features such as: Rich Text Messages on the Android, iOS and MacOS clients; Customizable Keyboard Shortcuts, Audio Narration and User Interface Hidden Mode to support visually impaired users on the Windows client; and a range of features on the Android, iOS, MacOS and Windows clients for use with Avaya IP Office.
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Recommendation for Cleaning of Avaya Deskphones / Conference Phones

In light of the current situation and increased awareness of maintaining a safe and healthy environment for users of our products, Avaya is providing the following recommendations for cleaning of your Avaya Deskphones and Avaya Conference Phones.
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Avaya Aura Release 8.1.2 Now Generally Available

Avaya Aura Release 8.1.2 is now GA. Updates to these platforms are outlined on the DevConnect website.
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Avaya Session Border Controller for Enterprise Release 8.1 Now Generally Available

Release 8.1 of ASBCE now GA. Details provided on the DevConnect site, including information on new SIP REC capabilities.
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Avaya Analytics Release 3.7 now generally available

Avaya Analytics 3.7 for Avaya Oceana solution was made generally available in December 2019. The release includes support for Data At Rest encryption, reporting on the enhanced transfer capability delivered in the Avaya Oceana solution 3.7, new measures to enhance real-time dashboards, EASG support for secure access to the Analytics servers and much more.
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Avaya Breeze Platform 3.7 now generally available

Avaya Breeze Platform Release 3.7 was made generally available in December 2019. The release includes updated SDKs, External Client APIs and developer documentation.
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Avaya Control Manager Release 9.0 now GA

Avaya Control Manager Release 9.0 was made generally available in December 2019. New features include: enhancements and updates to support for Avaya Aura platform 8.1.1 and Avaya Oceana solution 3.7, removal of Modular Messaging configuration support, new SNMP alarms for service failure and license failure notifications, support for AAFD license tracking, and much more.
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Avaya Oceana Snap-ins Release 3.7 now GA

New releases of several Avaya snap-ins are generally available as of December 2019 in connection with the Avaya Oceana Solution Release 3.7. Developer resources, SDKs and APIs have been updated for the Avaya Engagement Designer, Engagement Call Control, Context Store, BotConnector, CRMGateway and SocialConnector snap-ins.
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Avaya Oceana Solution Release 3.7 now generally available

Avaya Oceana Solution 3.7 was made generally available in December 2019. The release includes updated WebRTC Voice and Video, Assisted Chat, Chat Transcript and Generic Channel client development resources. Sample Workflows and Avaya Aura Communication Manager Vector Files were updated and reissued as well.
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Avaya Aura® Release 8.1.1 now Generally Available

Avaya Aura® Release 8.1 is now Generally Available. Updated documents for Avaya Aura and its components are now available on the Avaya DevConnect portal. Avaya Aura Communication Manager Avaya Aura Application Enablement Services Avaya Aura System Manager Avaya Aura Session Manager Avaya Aura Presence Services
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Avaya IX™ Workplace Client Release 3.7 (fka Avaya Equinox® Client) Now Generally Available

Avaya IX™ Workplace Client Release 3.7 (fka Avaya Equinox® Client) is now Generally Available. In addition to a new product name, the release includes new features such as: instant message notifications when a message is delivered and read; encryption of log files; support for rating the Avaya IX Workplace Client application on the Android and iOS clients; support for Apple Push Notifications on the iOS client; and a number of features for the Android client when used on Avaya Vantage™ Device.
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New Avaya IX™ Client SDK Release 4.4 (formerly Breeze Cliient SDK)

The Avaya Breeze® Client SDK has been re-branded to the Avaya IX Client SDK. Release 4.4 of the Client SDK adds many new features across all of the packages.
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Avaya Vantage™ & Avaya Vantage™ Connect Release 2.2 now Generally Available

Avaya Vantage™ Release 2.2 and Avaya Vantage™ Connect Release 2.2 were made generally available in October 2019. New Avaya Vantage Connect Release 2.2 features include: roster; web collaboration; USB headset call control; hotline; and calendar integration. New Avaya Vantage Release 2.2 features include: Avaya Connect Expansion Module , a software button module; IPv6 Support; FIPS 140-2 Support; and Avaya Vantage quick lock in kiosk.
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Avaya Aura® Contact Center & Contact Center Select 7.1 - SDKs Updated and Reissued

The Enterprise Web Chat SDK has been updated and is now supported in Avaya Contact Center Select release 7.1. CCMS Programming APIs, including Real-time Data (RTD), Real-time Statistics Multicast (RSM) and Host Data Exchange (HDX), as well as the CCMM Web Communications Web Services SDK for PHP have also been updated and reissued.
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Avaya SBCE Release 8.0.1 Now GA

Details on the latest release of ASBCE 8.0.1 are now available on the DevConnect website. Download the latest Release Notes.
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New Features Available in the 4.3 Release of Avaya Breeze® Client SDK

CTI Control of Equinox Video, Support for USB Handsets, IPv6, Contact Groups, 64 bit libraries, Chat Messaging Enhancements and more.
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Release 3.6 of Avaya Equinox® Client, now also known as Avaya IX™ Workplace, is Generally Available

Release 3.6 of Avaya Equinox® Client, now also known as Avaya IX™ Workplace, is generally available. New features include: the ability to organize contacts into groups; directory searches by name, department and location; SAML and open authorization authentication; enhanced IPV6 networking supporting both IPV4 and IPV6 stacks simultaneously; and USB call control when using Avaya L100 series headsets with the Avaya Equinox Clients for Windows and MacOS.
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New Features in Proactive Outreach Manager Release 3.1.2

The latest release of Avaya Proactive Outreach Manager (release 3.1.2) adds many new features, including campaign level skill assignment, new filter templates, contact list splitting, new agent reports, and passing data to external agents.
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Avaya IX CU360 Release 10.1 and XT Series Release 9.2 Videoconferencing Endpoints now Generally Available

Avaya IX CU360 Release 10.1 Videoconferencing Endpoint Release 10.1 and XT Series Videoconferencing Endpoints Release 9.2 are now Generally Available. A new version of the API "Commands Interface Specification - Avaya IX Room Systems" is also now available for use with XT Series Release 9.2 and Avaya IX Collaboration Unit CU360 Release 10.1".
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Avaya Blog: The Brave New World of Open Ecosystems: How Every Business Can Benefit

The power of an ecosystem is something that Avaya has long believed in, and established its DevConnect Program in the early 2000s. The mission of DevConnect is to create and support an unparalleled network of leading technology companies that build innovative third-party applications that extend the value of Avaya solutions; and, today, the program supports independent software vendors (ISVs), independent hardware vendors (IHVs), system integrators (SIs), service partners (SPs) and enterprise IT developers creating customer value through Avaya’s open and standards-based interfaces.
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Avaya Aura® Release 8.1 now Generally Available

Avaya Aura® Release 8.1 is now Generally Available. Updated documents for Avaya Aura and its components are now available on the Avaya DevConnect portal. Avaya Aura Communication Manager Avaya Aura Application Enablement Services Avaya Aura System Manager Avaya Aura Session Manager Avaya Aura Presence Services
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H.323 Release 6.8.2 Software for Avaya 96x1 IP Deskphones now Generally Available

The H.323 Release 6.8.2 software for the Avaya 96x1 IP Deskphones adds support for Avaya Acoustic Edge™ with Avaya L100 headsets as well as support for traditional Chinese on the 9608G and 9611G models. The new software can be used on the 9608, 9608G, 9611G, 9621G, 9641G, and 9641GS IP Deskphones in combination with a variety of Avaya platforms including Avaya Aura® Platform Release 8.1.0.
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New CRMGateway Snap-in now available

The Avaya CRMGateway Snap-in enables the Avaya Oceana® Solution to access and retrieve customer records from CRM systems and datastores. Developers can use the CRMGateway Snap-in APIs to write custom adapters to communicate with CRM systems such as SAP, OpenCRX and Siebel. Avaya Oeana Solution release 3.6 supports one CRM per Oceana deployment.
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Avaya Vantage™ Release 2.1 and Avaya Vantage™ Connect Release 2.1 now generally available

Avaya Vantage™ Release 2.1 and Avaya Vantage™ Connect Release 2.1 were made generally available in June 2019. New features in Avaya Vantage Connect Release 2.1 include Open SIP basic support-3 way local conferencing, and basic URI dialing support. New Avaya Vantage Release 2.1 features include support for SLAmonitor, 802.1p, Avaya Equinox Meetings online, security enhancements, 100M/Full Duplex via configuration, and obscuring and locking of several Application Settings menus.
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Updated Terms of Use for Registered Members

Effective May 10, 2019 the Terms of Use for DevConnect members at the Registered level have changed. By continuing to use DevConnect Program Services, you agree to these latest Registered Member Terms of Use.
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Avaya Analytics™ Release 3.6 now generally available

Avaya Analytics 3.6 for Avaya Oceana® solution was made generally available in April 2019. The release includes new reporting capabilities, filtering on routing service groups, separate visibility into Abandoned from Queue and Abandoned from Alerting, and a number of deployment simplifications for security and upgrade.
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Avaya IP Office™ Release 11.0 Feature Pack 4 now generally available

Avaya IP Office Release 11.0 Feature Pack 4 became generally available in February 2019. The release incorporates new features and capabilities including Conference Join, Fallback Twinning and Simplified Web Administration among others, and supports updated versions of the Centralized CTI Web Services SDK and the WebRTC SDK. The updated WebRTC SDK is also backward compatible with Avaya IP Office Release 10.1.
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Avaya Oceana® Release 3.6 now generally available

Avaya Oceana 3.6 was made generally available in April 2019. The release includes updated Web, Voice and Video SDK, Assisted Chat and Generic Channel client development resources. Sample apps, PDC and Avaya Aura® Communication Manager Vector Files were updated and reissued as well.
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Avaya Oceana® Snap-ins Release 3.6 now GA

New releases of several Avaya snap-ins are generally available as of April 2019 in connection with the Avaya Oceana® Solution Release 3.6. Developer resources, SDKs and APIs have been updated for the Avaya Engagement Designer, Context Store, Work Assignment, Engagement Call Control and Co-Browsing snap-ins.
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End of Sale – Avaya Aura Messaging April 10, 2019

Effective December 9, 2019, Avaya will no longer sell (make commercially available) new Avaya Aura Messaging systems deployed on turnkey physical server, AVP, Customer-provided VM’s, or Software only downloads across all releases up to and including all Release 7.x
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New Features Introduced in Release 4.2.1 of the Avaya Breeze® Client SDK

The new Breeze® Client SDK Release 4.2.1 adds many new features including: Single Step Conferencing, x Code 10, LDAP integration, Co-Browse annotation and many other features.
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Avaya Control Manager Release 8.1 now GA

Avaya Control Manager Release 8.1 were made generally available in March 2019. New features include: enhancements and updates to support for Avaya Oceana® solution, Avaya Aura® System Manager and Avaya one-X® solution, data migration from CAM to Avaya Control Manager, Multiplex High Availability support for Microsoft SQL Server AlwaysOn database clustering, certification to work with HAProxy load balancer, and much more.
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Avaya Equinox® Clients Release 3.5 Feature Pack 1 (3.5.5) now Generally Available

Avaya Equinox Clients Release 3.5 Feature Pack 1 was made Generally Available in March 2019. Some new features included are: Support for Avaya URIs that direct the Avaya Equinox client to create new calls or conversations and to update the automatic configuration URL; support for controlling the microphone mute state in the auto config file, and support for the Automatic Callback feature on mobile (Android and IOS).
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Avaya SBCE for Enterprise (ASBCE) release 8.0 now GA

ASBCE Release 8.0 enhancements include: IP call Reconstruction, Extended Host Name Validation (EHV) Qery LDAP server for authenticating endpoints SIPREC based call recording for call that traverse the ASBCDE
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Avaya SBCE for Enterprise (ASBCE) release 8.0 now GA

ASBCE Release 18 Enhancements: - SIP call Reconstruction to ensure signaling path and media stream restoration - Extended Host Name Validation (EHV) validates - LDAP query for authenticating the endpoints SIPREC implementation supporting Third Party call recording solutions
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End of Sale Announced for Release 7.x of Avaya Aura® Platform

Effective 14-Oct-2019, Avaya will no longer sell (make commercially available) Avaya Aura Platform Release 7.x, including Avaya Aura Communication Manager, Avaya Aura Application Enablement Services, Avaya Aura Session Manager and Avaya Aura System Manager. For all new development, Avaya recommends that developers use the latest release of the Avaya Aura Platform.
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Updated Guidance for Avaya Aura® AE Services DMCC API

New guidance is available for developers that use the Avaya Aura Application Enablement Services (AE Services) Device Media & Call Control (DMCC) API. The guidance specifically affects applications using the Selective Listening Hold (SLH) service and/or Multiple Registration (MR) to utilize call media information from one or more parties in a call. Avaya now recommends that the MR feature NOT be used by DMCC applications. Instead, when building applications that acquire call media, use one of the multiple alternative services and techniques available in the API.
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Avaya Equinox® Clients Release 3.5 now Generally Available

Avaya Equinox Clients Release 3.5 were made Generally Available in December 2018. New features include: animated emojis for instant messaging conversations; telecommuter mode on desktop platforms; IP Office Shared Control; Hebrew Language support; calendar integration control on Windows platforms and support for using Avaya Equinox in deskphone mode/shared control mode with Avaya Equinox VDI.
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Zang is now Avaya Communications Platform as a Service

Avaya Communications Platform as a Service (CPaas) is the Avaya public cloud service that was formerly known as Zang. Avaya CPaaS offers innovative APIs and applications as a service for communications and collaboration, allowing developers, partners and customers to leverage the Avaya CPaaS building blocks to build agile and burstable mobile and web applications.
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Enhanced Features in New Avaya Breeze® Client SDK 4.2

Avaya Breeze® Client SDK 4.2 was made generally available on December 28, 2018. The release contains updates to all packages and OS's. Many new features including Apple Push Notification, Vantage USB support, Android OS 9 and Equinox VDI support,
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Avaya Breeze® Platform & WebRTC Snap-in 3.6 now generally available

Avaya Breeze Platform Release 3.6 and the Avaya WebRTC Snap-in was made generally available in December 2018. The release includes updated SDKs, External Client APIs and developer documentation.
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Avaya Oceana® Release 3.5.0.1 now generally available

Avaya Oceana 3.5.0.1 was made generally available in August 2018. The release includes updated WebRTC Voice and Video, Assisted Chat and Generic Channel client development resources. Sample postman collections and Avaya Aura® Communication Manager Vector Files were updated and reissued as well.
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Avaya Oceana® Snap-ins Release 3.5.0.1 now GA

New releases of several Avaya snap-ins are generally available as of December 2018 in connection with the Avaya Oceana® Solution Release 3.5.0.1. Developer resources, SDKs and APIs have been updated for the Avaya Engagement Designer, Engagement Call Control and Context Store snap-ins.
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Avaya Context Store Snap-in 3.5.0.1 now generally available

Avaya Context Store Snap-in Release 3.5.0.1 was made generally available November 2018. The release includes an updated SDK, PDC and REsT commands for the POSTMAN Web Client.
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End of Support: Avaya Agile Communication Environment (ACE)

As fo Dec 1st, 2018, Avaya Agile Communication Environment (ACE) Release 3.x and 6.x are at End of Support. Avaya Breeze™ with the REST based Engagement Call Control (ECC) will provide 3rd party CTI type call control and we will be able to replace the ACE solution which supports an older SOAP Web Services interface. The ECC Snap-in provides functional equivalent to the ACE SOAP Web Services as Avaya Breeze is intended to replace Avaya Agile Communication Environment (ACE) Release 3.x and 6.x. ECC uses a protocol called Application Switch Adjunct Interface (ASAI) through the Application Enablement Services (AES) to hook into Communication Manager call processing.
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Avaya Vantage™ Device 2.0 now GA

Avaya Vantage Device release 2.0 was made generally available in September 2018. The new release includes Vantage K155 support. The Avaya Vantage Basic Client Source Code, Source Code Getting Started Guide and the appropriate version of the Avaya Breeze® Client SDK Desk Phone Services Package for Android for use with this release are available on the DevConnect portal.
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New IP Office Support in Avaya Breeze Client SDK Release 4.1

This release introduces support for IPO with the following functionality • Calls (Audio, Video) • Signaling Features (MWI, feature buttons) • Conferencing, Collaboration • Messaging Service Additionally, new support for Access Control Lists in Presence Services, alpha-numeric dialing in Aura and a whole lot more.
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Avaya Aura® Contact Center & Contact Center Select 7.0.3 - CCMS APIs updated and reissued

SDKs for the Real-time Data (RTD) API, Real-time Statistics Multicast (RSM) Interface and Host Data Exchange (HDX) API were updated and reissued in August 2018.
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New Event SDK for Proactive Outreach Manager R3.1.1

Avaya Proactive Outreach Manager 3.1.1 was made generally available in August 2018. This release introduced a new Event SDK, providing a JAVA-based client for monitoring and reporting real-time operations. In addition, the POM PDC, Agent Desktop APIs and developer resources were updated.
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Avaya Oceana® Release 3.5 now generally available

Avaya Oceana 3.5 was made generally available in August 2018. The release includes updated WebRTC Voice, Assisted Chat and Generic Channel client development resources. New sample postman collections have been added in this release, as well as vector files for use with Avaya Aura® Communication Manager.
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Avaya Snap-ins Release 3.5 now GA

New releases of many of the Avaya snap-ins are generally available as of August 2018. Developer resources, SDKs and APIs have been updated for the Avaya Engagement Designer, Engagement Call Control, Co-browsing, BotConnecter (formerly ChatBot), Context Store and Work Assignment snap-ins. In addition, the Avaya SocialConnector Snap-in Release 3.5 was introduced in August 2018, which when deployed with the Avaya Oceana Solution, acts as a connector to social media platforms.
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New Features in the 4.0 Release of Avaya Breeze® Client SDK

Supports Avaya Mobile Video, Microsoft Edge browser, unrestricted use of Firefox, royalty-free codecs, extensions to customer search options, and many other new features and fixes.
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Proactive Contact 5.2 now generally available

Avaya Proactive Contact 5.2 was made generally available in July 2018. The release includes updated and reissued versions of the Agent API and Event Services SDKs as well as programming documentation.
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Avaya Aura release 8.0 now GA! New docs and toolkits ready for download.

The highly anticipated Avaya Aura release 8.0 is now GA. Updated documentation and toolkit/SDK files are posted in the DevConnect portal and ready for download.
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Avaya Breeze® Platform 3.5 now generally available

Avaya Breeze Platform Release 3.5 was made generally available in July 2018. The release includes an updated SDK, External Clients API and developer documentation.
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WebRTC Snap-in 3.5 now generally available

Avaya Breeze WebRTC Snap-in Release 3.5 was made generally available in July 2018. The release includes an updated SDK and programming documentation.
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Avaya Equinox 3.4 now Available

Avaya Equinox™ Client is is a soft phone application built upon the Avaya Breeze™ Client SDK Communication Services package. This new client extends UC services to Mac and Windows Desktops, as well as mobile platforms, Android and iOS. Avaya Equinox Release 3.4 provides features including: - Avaya Spaces Integration for Aura users including: Initialization Flows, Identity and Authorization, User Management, Sign-in/Sign-up, Native Direct Messaging, Spaces Dashboard Launch and Top-of-Mind Integration (click to join Spaces Meeting). - IP Office Integratione provides access to Unified Communication (UC) and Over The Top (OTT) services such as Avaya Equinox Meetings Online. - HTTP Proxy Support - SIP over TLS with SRTP - Office 365 support for Exchange Web Services
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New Features in Release 3.4 of the Avaya Breeze™ Client SDK Now Available

The new Breeze® Client SDK Release 3.4 has new features in the Communication Services Package including AAWG / JavaScript support for TURN TLS/TCP, SIP over TLS with SRTP negotiation, integration with Avaya Spaces and it makes it easier for users to join conferences.
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Avaya IP Office™ Contact Center 10.1.2 now generally available

Avaya IP Office™ Contact Center is Avaya's software-only, multi-channel, inbound/outbound contact center solution for enterprises with up to 250 agents. Release 10.1 Feature Pack 2 includes enhancements to the Windows and Web UIs as well as platform and configuration enhancements.
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Avaya IP Office™ Platform Release 11.0 Now Generally Available

IP Office Release 11.0 was made generally available in May 2018. The release includes updates to the WebRTC SDK API, adding WebRTC Gateway resiliency, and the Centralized CTI Web Services API to add support for Cross Origin Resource Sharing.
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Avaya Aura® Release 7.1.3 Informaiton and Tools Now Available

#Avaya Aura® release 7.1.3 went GA in May 2018. Many of the toolkits and interfaces associated with Application Enablement Services have also been upversioned. Here are a few of the updates in 7.1.3: - Ability to enable TLS remote logging. With AE Services Release 7.1.3, you can enable TLS remote logging for secure and non secure connection between AE Services and remote rsyslog server - Certificate revocation configuration. AE Services Release 7.1.3 introduces a certificate revocation configuration. The certificate revocation configuration is applicable for DMCC, TSAPI, and CVLAN client provided certificate validation and revocation check occurring on AE Services server. - Support for User-to-User information in Session Manager CDR. Capture the contents User-to-User header, which contains the UCID value. - Support for SIP Attendant. Route SIP Attendant Console calls to Avaya Breeze™-based Avaya Equinox® Attendant.
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Avaya BotConnector Snap-in 3.4 now generally available

Avaya BotConnector (formerly Chatbot) Snap-in Release 3.4 was made generally available in December 2017. The release includes an updated SDK and programming documentation.
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Avaya Vantage™ Device 1.1 now GA

Avaya Vantage Device release 1.1 was made generally available March 2018. New and enhanced features are outlined in Release Notes available on the DevConnect portal.
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Avaya Analytics (formerly Oceanalytics) now available

Avaya Analytics for Oceana supplies real-time and historical reporting for all channels supported by the Avaya Oceana Solution, including voice, chat, email, SMS and video. The available Avaya Analytics open interface API consist of an event processor, real-time data store and presentation layer, historical data store and presentation layer.
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Zang Webinar April 18 & 19 - Integrating Voice & Messaging

Zang Cloud is a robust development platform — create what you need, integrate it seamlessly with your current communications systems and go! You can use our powerful and flexible APIs, or use our new Workflow designer tool for drag and drop simplicity. In this session, we’ll go over the platform, APIs, and workflow designer, plus showcase what some others have done and introduce our exclusive Developer program for Avaya DevConnect partners and developers. Speakers: Davide Petramala, Chief Evangelist Avaya Cloud and Bob Romano, Marketing Director
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Avaya Aura Release 7.1.2 Information and Tools Now Available

Toolkis, API's, Interfaces and Documentation now available for release 7.1.2 of Avaya Aura platform, including AEServices updates.
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Avaya Mobile Video Snap-in 3.4 now generally available

Avaya Mobile Video Snap-in Release 3.4 was made generally available in December 2017. The release includes an updated SDK and programming documentation.
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Avaya Breeze™ Release 3.4 now generally available

The release provides new and enhanced features and supports new releases of many of the Avaya snap-ins, including Engagement Designer, Engagement Call Control, WebRTC, BotConnecter (formerly ChatBot), Context Store, Presence and Work Assignment.
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Avaya Context Store Snap-in 3.4 now available

Avaya Context Store Snap-in Release 3.4 was made generally available in December 2017. The release includes an updated SDK, Pluggable Data Connector and developer documentation.
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Avaya Oceana™ Release 3.4 now generally available

Avaya Oceana 3.4 was made generally available in December 2017. The release includes updated WebRTC Voice, Assisted Chat, and a new Generic Channel client development resources.
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Co-browsing Snap-in 3.4 now generally available

Avaya Co-browsing Snap-in Release 3.4 was made generally available in December 2017. The release aligns with Avaya Breeze 3.4 and includes updated programming documentation.
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Engagement Call Control Snap-in 3.4 now generally available

Avaya Breeze Engagement Call Control Snap-in Release 3.4 was made generally available in December 2017. The release includes an updated SDK and programming documentation.
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Engagement Designer 3.4 now generally available

Avaya Engagement Designer Release 3.4 was made generally available in December 2017. The release includes an updated SDK and developer documentation featuring new task bundles, simplified data mapping and new sample workflows.
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WebRTC Snap-in 3.4 now generally available

Avaya Breeze WebRTC Snap-in Release 3.4 was made generally available in December 2017. The release includes an updated SDK and programming documentation.
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Work Assignment Snap-in 3.4 now generally available

Avaya Work Assignment Snap-in Release 3.4 was made generally available in December 2017. The release includes updated workflows and programming documentation.
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Many New Features in Release 3.3 of the Avaya Breeze™ Client SDK

The new Breeze® Client SDK Release 3.3 adds support for client features like 24/7 call journaling, MSS video, and the ability to view prior conference content. The Agent experience can now include WebRTC video, Outbound calling, and many other enhancements.
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New DBA Toolkit for CS 1000 - version 2.0.0.19

The Communication Server 1000 (CS 1000) Data Buffering and Access (DBA) CDR/Traffic Toolkit enables CDR and Traffic data from a CS 1000 to be buffered and forwarded to an external application over an IP network interface in real-time. Version 2.0.0.19 resolves a known CDR format issue.
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Avaya SBC for Enterprise release 7.2.1 now GA

ASBCE r7.2.1 became GA in December 2018. Updates are outlined in Release Notes available on the DevConnect portal
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Scopia XT Release 9.1 is Now Generally Available

Management of the Scopia XT Series room-based video conferencing systems through AMX, Crestron and Extron control devices provides an opportunity for Avaya's network of channel partners and systems integrators to deliver customized solutions incorporating the Scopia XT Series and control of other automated systems within their state-of-the-art conference rooms.
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End of Sale/Support for Avaya Agile Communication Environment (ACE)

Avaya Breeze™ with the REST based Engagement Call Control (ECC) will provide 3rd party CTI type call control and we will be able to replace the ACE solution which supports an older SOAP Web Services interface. The ECC Snap-in provides functional equivalent to the ACE SOAP Web Services as Avaya Breeze is intended to replace Avaya Agile Communication Environment (ACE) Release 3.x and 6.x. ECC uses a protocol called Application Switch Adjunct Interface (ASAI) through the Application Enablement Services (AES) to hook into Communication Manager call processing. Effective 1-Dec-2017, Avaya will no longer sell (make commercially available) Avaya Agile Communication Environment (ACE) Release 3.x and 6.x. Effective 1-Dec-2018, Avaya will no longer support Avaya Agile Communication Environment (ACE) Release 3.x and 6.x.
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Updated IP Office™ Platform CTI Web Services Programmer's Guide Now Available

Issue 1.0.1 of the Avaya IP Office Platform™ CTI Web Services Programmer's Guide is now available. The updated guide introduces a new section which clarifies SCN licensing requirements.
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Product Support Notice PSN005085u: Session Manager 7.1 Avaya Aura® Session Manager 7.1 Internal SIPS URI Problem with Non-RFC-Compliant SIP Devices and Applications

After upgrading Session Manager to 7.1 or later, failures in some call flows occur when connected SIP devices change URIs with “sips:” indicators to “sip:” on an intermediate route and via headers, which is not allowed as per the SIP RFC. The WebSphere SIP container used at the core of Session Manager uses “sips” URIs for internal connections (between the Session Manager Security Module and the Session Manager WebSphere container).
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8 & Out with Beta 80 - iO CAD 911, New Select Product

In this podcast, DevConnect BDM Bill Petty sits down with Greg Rohde, General Manager of Beta 80 International, and Mark Fletcher, Chief Architect for Worldwide Public Safety Solutions at Avaya, to discuss iO CAD, one of the newest addition to the Avaya Select Product Program.
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New 8 & Out podcast with AMC Technology - Contact Canvas

Catch our newest 8 & Out podcast with AMC Technology! Bill Petty sits down with Lorelea Moore of AMC discussing the customer value delivered by Contact Canvas, connecting market leading CRM solutions to Avaya Aura Contact Center.
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NEW! Element Manager Web Services SDK for Session Manager

Session Manager Element Manager Web Service provides programmatic access to Session Manager Dashboard and User Registration status data.
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DevConnect 8 & Out Podcast with Technology Partner Axis Communications

Conversation with IP Security Video and Access Device manufacturer, Axis Communications, and the convergence of UC with IP-enabled security devices.
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POM 3.1 includes new Java-based Agent API

POM Release 3.1 updates include new data models, Avaya Oceana integration and a Java-based Agent API implementation.
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Orchestration Designer 7.2 now available

Download the latest Orchestration Designer software for Avaya Experience Portal Release 7.2. New features include HTML5/Web enhancements, Context Store enhancements, and more.
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Avaya Equinox™ Client release 3.2 with External Application API

Avaya Equinox™ Client is is a soft phone application that provides users with access to unified communications (UC) services associated with their Avaya Aura® infrastructure. Built upon the Avaya Breeze™ Client SDK Communication Services package, the Avaya Equinox™ Client extends UC services to Mac and Windows Desktops, as well as mobile platforms, Android and iOS. The Avaya Equinox™ Client for Android can be installed on a mobile phone, tablet, or an Avaya Vantage™ device, and the Avaya Equinox™ Client for iOS on iPad, iPhone or iPod Touch.
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Avaya Techbusters Podcast: Avaya ASBCE 7.2 Enhancements

Avaya PLM discusses enhancements to the recent ASBCE release 7.2
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Extreme Networks completes acquisition of Avaya's Networking Business

As part of this transaction, Extreme acquired customers, personnel and technology assets from Avaya. The acquisition strengthens Extreme’s position as a leader across the education, healthcare, and government markets with the addition of Avaya’s award winning fabric technology for highly secure, simplified access, management and control. The acquisition also strengthens Extreme’s switching portfolio, including a new family of high performance modular switches, software tools and IoT technology.
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Avaya Breeze™ Client SDK 3.2 just released

Avaya Breeze™ Client SDK 3.2 was made generally available in July 2017. The release contains updates to all packages and OS's. The Identity Management package has been obsoleted.
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Avaya Breeze™ Release 3.3 Feature Pack 1 just released

This feature pack includes enhancements for Breeze and Oceans including but not limited to simplified installation, remote publishing and receipt of JSON-formatted and multi-part formatted events, selection of minimum TLS version for SIP and HTTPS service in each cluster, call intercept services on the same cluster and several other enhancements.
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Avaya Vantage Basic client source code now available

Leverage the fully functional Avaya Vantage Basic client as a starting point for developing customized audio- and video-enabled applications for Avaya Vantage, utilizing the Avaya Breeze Client SDK for Android.
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Avaya Breeze™ Client SDK 3.1 Service Pack 2 Just Released

Avaya Breeze™ Client SDK 3.1 Service Pack 2 was made generally available in June 2017. The release contains updates to the Communications Services package (Android, iOS, MacOS and Windows) along with the Desk Phone Services package.
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Avaya SBC for Enterprise (ASBCE) release 7.2 now GA

Avaya Session Border Controller for Enterprise (ASBCE) provides all the functionality required for an enterprise to terminate SIP trunks securely, without the complexity associated with typical SBCs.
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Avaya IP Office™ Platform Release 10.1 now generally available

IP Office Release 10.1 was made generally available in June 2017. The release includes three new programming interfaces: the Service Monitoring Web Services API and SDK, Management API and Centralized CTI Web Services API.
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New 8 and Out Podcast with Mutare

Join our interview with Rich Quattrocchi, EVP for Mutare, as we discuss the Smart Messaging solutions that enhance Avaya system value and user experience through market leading Speech to Text innovation and HIPAA compliant messaging.
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Updated 96x1 SIP Deskphone Emulator for 7.1 releases

With the release of 96x1 SIP 7.1 firmware, a new version of the 96xx SIP emulator has been issued. Developers should refer to release notes for this new 96x1 release, and download the latest emulator to support development activities.
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Avaya IP Office™ Contact Center 10.1 now generally available

Avaya IP Office™ Contact Center is Avaya's software-only, multi-channel, inbound/outbound contact center solution for enterprises with up to 250 agents.The Web Service Collection (WSC) interface comprises a set of SOAP-based Web services that allow developers to build custom contact center agent, monitoring and supervisor applications.
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Avaya Networking Business Update

Avaya Inc. today announced that the U.S. Bankruptcy Court for the Southern District of New York has approved the sale of Avaya’s Networking business to Extreme Networks, Inc.
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Avaya Aura® Platform Release 7.1 now generally available

Avaya Aura® Platform 7.1 release was issued in May 2017. The release includes updates for Communication Manager, Session Manager, System Manger, Application Enablement Services and Presence Services.
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Avaya Breeze™ Release 3.3 now generally available

The release provides new and enhanced features and supports new releases of many of the Avaya snap-ins, including Engagement Designer, Engagement Call Control, WebRTC, ChatBot, Context Store, Presence and Work Assignment.
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Avaya Oceana™ 3.2.2 now generally available

Avaya Ocean&trade 3.2 Feature Pack 2 (Release 3.2.2) was made generally available in March 2017. The release includes updated WebRTC Voice and Assisted Chat client development resources.
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Avaya Breeze™ Client SDK Release 3.1 now generally available

Avaya Breeze™ Client SDK Release 3.1 was made generally available in March 2017, and now includes the External API.
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Avaya Aura® Contact Center 7.0.1 - Enterprise Web Chat SDK updated and reissued

The Enterprise Web Chat (EWC) SDK updated and reissued in February 2017 to add support for EWC on Avaya Agent Desktop.
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Avaya Breeze™ Client SDK 3.0 Service Pack 1, including three new packages

Avaya Breeze™ Client SDK 3.0 Service Pack 1 was made generally available in January 2017. The release introduces the Desk Phone, Meeting Mangement and Recording Management packages.
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Avaya Aura® Contact Center 7.0.1 and Contact Center Select 7.0.1 introduce the new Contact Control Service SDK

The new Contact Control Service SDK incorporates a Java API, reference client, javadoc and developer guide. The API supports agent and supervisor inbound contact control capabilities similar to those supported by the CCT Open Interfaces, plus outbound voice call control for solutions that integrate with Avaya Proactive Outreach Manager.
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Avaya Breeze™ Client SDK 3.0 now generally available

The first unrestricted release of the Avaya Breeze Client SDK was made generally available in December 2016. Avaya Breeze™ Client SDK provides a common, developer-friendly set of tools that allow customers and developers to build innovative user experiences based on the full reach of Avaya Unified Communications, Collaboration and Multi-touch capabilities.
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Avaya Oceana™ Solution 3.2.1 now generally available

Avaya Ocean Solution Release 3.2 Feature Pack 1 was made generally available in December 2016. The release includes updated developer resources for the WebRTC and Assisted Chat Client APIs.
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Context Store Snap-in 3.2.1 now generally available

Avaya Breeze Context Store Release 3.2 Feature Pack 2 was made generally available in December 2016. The release includes updated SDK and programming documentation.
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Engagement Designer 3.2.1 now generally available

Avaya Engagement Designer Release 3.2 Feature Pack 1 was made generally available in December 2016. The release includes an updated SDK and developer documentation.
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Proactive Outreach Manager 3.0.4 introduces the new Call Recorder API

The new Proactive Outreach Manager Call Recorder API enables integration of third-party call recording applications with Proactive Outreach Manager, via a TCP or TLS connection.
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Speech Search Engine 7.0 now generally available

The Avaya Speech Search Engine enables fast and accurate searching of large audio and video archives for specific spoken words and phrases. Avaya Speech Search Engine is provided as an SDK; all functionality can be controlled in a simple and flexible way through its APIs enabling the creation of powerful end-user applications.
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Avaya IP Office™ Contact Center 10.0 now generally available

Avaya IP Office™ Contact Center is Avaya's software-only, multi-channel, inbound/outbound contact center solution for enterprises with up to 250 agents.The Web Service Collection (WSC) interface comprises a set of SOAP-based Web services that allow developers to build custom contact center agent, monitoring and supervisor applications.
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Avaya Breeze™ 3.2 now generally available

The release provides new and enhanced features and supports new releases of many of the Avaya snap-ins, including Engagement Designer, Engagement Call Control, WebRTC, Co-Browsing, Context Store and Work Assignment.
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Avaya Context Store Snap-in 3.2 now available

The release includes a new SOAP-base Web Services interface, that can be used as an alternative to the existing ReST API, and a new JavaScript SDK that developers can use to create browser-based solutions that interact with Context Store via its ReST API.
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Avaya Oceana™ Solution 3.2 now generally available

The Avaya Oceana™ Solution provides true multi-touch customer engagement, encompassing complete integration and management of phone and digital channels. The release includes Android, iOS and JavaScript SDKs and APIs that enable the development of customer-side assisted chat and WebRTC voice clients.
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Introducing Avaya Breeze™ Client SDK

Avaya Breeze™ Client SDK provides customers and developer partners a common, developer-friendly Software Development Kit that allows developers to quickly build innovative user experiences based on the full reach of Avaya Unified Communications, Collaboration and Multi-touch capabilities.
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New Chatbot Snap-in now available

The Avaya Chatbot Snap-in is deployed on Avaya Breeze™ and acts as a connector to Avaya Automated Chat. Avaya Automated Chat is a Software as a Service (SaaS) solution that can be deployed in a public or private cloud. Using the Chatbot Snap-in APIs, developers can create self-service solutions that enable an organization's customers to conduct automated text-based dialogs via Web chat, Mobile chat, IM or SMS.
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Avaya IP Office™ Platform Release 10.0 now generally available

IP Office Release 10 was made generally available in August 2016. The release includes three new programming interfaces: the WebRTC SDK API, Location API and DevLink3 API.
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IP Office 9.1.8 and 9.0.12 now generally available

IP Office Service Packs 9.1.8 and 9.0.12 were made generally available in August 2016.
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Avaya Aura® Platform Release 7.0.1.1 now generally available

Avaya Aura® Platform 7.0 Feature Pack 1 Service Pack 1 (Release 7.0.1.1) was issued in August 2016. The release includes service packs for Communication Manager, Session Manager, System Manger and Presence Services.
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Avaya Session Border Controller for Enterprise 7.1, includes SIPREC enhancements

Avaya Session Border Controller for Enterprise Release 7.1 was made generally available in June 2016. The release includes SIPREC enhancements.
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2016 DevConnect Partner Excellence Awards recipients announced

Congratulations to the 2016 Avaya DevConnect Excellence Award recipients, who were announced at the IAUG ENGAGE conference opening Expo. on Monday 6 June 2016.
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IP Office 9.1.7 now generally available

IP Office Release 9.1 Service Pack 7 was issued in May 2016. This is currently the latest IP Office release.
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Avaya Proactive Contact 5.1.2 Feature Pack now generally available

Avaya Proactive Contact 5.1.2 was made generally available in May 2016. The Feature Pack includes updated and reissued versions of the Agent API and Event Services SDKs and programming documentation.
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Avaya Aura® Experience Portal 7.1 now generally available

Avaya Aura® Experience Portal Release 7.1 was made generally available in May 2016. The release includes support for Mobile Web applications and integration with Avaya Breeze™
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Avaya Aura® Orchestration Designer 7.1 now generally available

Avaya Aura Orchestration Designer Release 7.1 was made generally available in May 2016. The release introduces the ability to create Mobile Web applications and applications that integrate with Avaya Breeze™ .
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Avaya Aura® Platform 7.0.1 now generally available

Avaya Aura Platform Release 7.0 Feature Pack 1 was made generally available in May 2016. The release includes feature packs for Application Enablement Services, Communication Manager, System Manager, Session Manager and Presence Services.
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Avaya Breeze™ 3.1.1.1 now generally available

Avaya Breeze 3.1.1 Service Pack 1 was made generally available in May 2016. The Service Pack includes fixes and a full reissue of the documentation set to reflect the recent product name change to Avaya Breeze from Avaya Engagement Development Platform.
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Avaya Engagement Designer Dynamic Tasks SDK now available from DevConnect

Avaya Engagement Designer Dynamic Tasks SDK includes Java libraries and a sample application designed to help developers create custom tasks for inclusion in Engagement Designer workflows.
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Avaya Aura® Contact Center sample applications updated for use with Release 7.0

Front- and back-end Avaya Aura Experience Portal and Avaya Aura Contact Center sample applications updated to use AACC Release 7.0.
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Avaya Contact Center Select sample applications updated for use with Release 7.0

Front- and back-end Avaya Experience Portal with Avaya Contact Center Select sample applications updated to use ACCS 7.0.
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Avaya Message Recording Snap-in now available

Avaya Message Recording is an Avaya Breeze™ snap-in that enables developers to include message recording capabilities in their solutions.
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Introducing Zang™, a new Avaya company that offers an innovative cloud communications platform and communication applications-as-a-service

Zang is a new Avaya company that offers an innovative cloud communications platform, and communication applications-as-a-service, that revolutionize the way businesses use communications to connect with their customers and employees. Visit http://zang.io to sign up and start building your communication applications.
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IP Office 9.1.6

IP Office Release 9.1 Service Pack 6 is now generally available.
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Proactive Outreach Manager 3.0.3, includes updated PDC and developer guides

Proactive Outreach Manager Release 3.0 Service Pack 3 was made generally available in February 2016. The service pack includes updated developer documentation and reissued Pluggable Data Connector (POM PDC).
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Avaya Aura® Contact Center Remote Labs upgraded to Release 7.0

The Avaya Aura® Contact Center with Avaya Aura and with CS 1000 Remote Labs have been upgraded to include AACC 7.0. In addition the Avaya Aura® Contact Center with Avaya Aura Remote Lab now includes Avaya Aura Platform Release 7.0.
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Avaya Mobile Video 3.0 now generally available

Avaya Mobile Video enables an enterprise's customers to initiate and conduct a two-way video or audio-only call with a contact center agent from their mobile device. The enterprise's contact center infrastructure is based on Avaya Aura® Contact Center Elite. Agents receive and control calls using the Avaya Media Client and Avaya one-X™ Agent.
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Avaya Engagement Development Platform 3.1 Feature Pack 1, and updated Avaya Snap-ins, now generally available

Engagement Development Platform Release 3.1.1 was made generally available in December 2015. The feature pack includes updated versions of the EDP, WebRTC and Engagement Call Control SDKs and associated documentation. In addition, Context Store and Work Assignment service packs were issued with updated developer resources.
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Avaya Real-time Speech Snap-in 3.1 is now generally available

The Avaya Real-time Speech Snap-in Release 3.1 was made generally available in December 2015. The release includes an updated and SDK and documentation.
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Proactive Outreach Manager 3.0 Feature Pack 2 now generally available

Proactive Outreach Manager Release 3.0.2 was made generally available in December 2015. The feature pack includes updated and reissued versions of the Pluggable Data Connector and Agent Desktop API.
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Avaya Aura® Contact Center 7.0 is now generally available

Avaya Aura® Contact Center Release 7.0 was made generally available in December 2015. The release includes support for the new Enterprise Web Chat (EWC) APIs
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Avaya Contact Center Select 7.0 is now generally available

Avaya Contact Center Select Release 7.0 was made generally available in December 2015. The release includes support for the Avaya Aura® Contact Center Multimedia (CCMM) Outbound Web service.
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IP Office™ Platform 9.1.5 is now generally available

IP Office Release 9.1 Service Pack 5 was made generally available in December 2015. The release includes updated TAPI 2 and TAPI 3 drivers.
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Avaya Aura® Session Manager remote lab upgraded to release 7.0

The Avaya Aura Session Manager remote lab now comprises: Session Manager 7.0, System Manager 7.0, Communication Manager 7.0 and Avaya Aura Media Server 7.7.
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Co-Browsing Snap-in 3.0: new Avaya Snap-in now available

The Avaya Co-Browsing Snap-in enables an organization's contact center agents and its customers to browse pages on its Web site simultaneously. Agents can thereby help customers navigate the site, complete on-line forms, understand content, etc.
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Interaction Center 7.3.4 now available

Avaya Interaction Center Release 7.3 Service Pack 4 was made generally available on 12 October 2015. The release includes upgrades to Java 8, Tomcat 8 and Javamail, and interoperability with Avaya Aura® 7.0.
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Intelligent Customer Routing (ICR) programming interfaces now supported by DevConnect

The following programming interfaces were introduced in Intelligent Customer Routing (ICR) 7.0.1, and are now supported by DevConnect: ICR Core SDK, ICR Configuration Web services, ICR Connector, and the ICR Pluggable Data Connector (ICR PDC).
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Avaya Aura® Session Manager Personal Profile Manager (PPM) Web services now supported by DevConnect

The PPM Web services enable the integration of SIP profile data into custom applications. PPM is a standard SOAP service that exposes a set of APIs to access and manage: contacts; endpoint configuration information; device data; proxy and server information; call history information; fault messages; list of identities; handles used to identify contacts and administered users.
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Communication Server 1000, Release 7.6 SP7 now available

Communication Server 1000, Release 7.6 SP7 was made generally available on 30 September 2015.
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Remote labs upgraded with Avaya Aura® 7.0 components

The following no-cost, scheduled remote labs have been upgraded to include Avaya Aura® components: AE Services & Communication Manager; Self Service, and Proactive Outreach Manager.
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Engagement Development Platform 3.1 Service Pack 1

Engagement Development Platform 3.1 Service Pack 1 (Release 3.1.0.1) is now generally available.
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IP Office 9.1 Service Pack 4

IP Office 9.1 Service Pack 4 (Release 9.1.4) is now generally available.
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Avaya Aura® Platform 7.0, including AE Services 7.0, now GA

Avaya Aura Platform Release 7.0 was made generally available in August 2015. The release includes Application Enablement Services 7.0, Communication Manager 7.0 and Session Manager 7.0.
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Engagement Designer 3.1 now GA

Engagement Designer Release 3.1 was made generally available in August 2015. The release introduces enhanced debugging, the new User tasks, and the ability to create custom tasks.
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Engagement Development Platform 3.1, and updated Avaya Snap-ins, now GA

Engagement Development Platform 3.1 was made generally available in August 2015, co-incident with new and updated Avaya Snap-ins including Context Store, Work Assignment, Engagement Call Control, Engagement Designer WebRTC and Presence Services.
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New Engagement Call Control Snap-in now available

The Avaya Engagement Call Control snap-in provides a set of RESTful Web service APIs for call control operations and voice messaging, equivalent to those provided by equivalent the Avaya ACE SOAP-based Web service APIs.
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Avaya Aura® Communication Manager 6.3.111, includes SNMP renewal

Communication Manager 6.3.111 introduces updated SNMP functionality. Existing applications that process SNMP information from earlier releases will not work with this or higher releases, and will require updating to use the new MIB structure.
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IP Office 9.0.7 and 9.1.3, including updated TAPI drivers

IP Office 9.1 Feature Pack 2 (Release 9.1.2) and Service Pack 3 (Release 9.1.3) were issued in June 2015.
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Avaya Engagement Development Platform 3.0.4 and WebRTC Snap-in 3.0.4

Avaya Engagement Development Platform 3.0 Service Pack 4 (Release 3.0.4) and WebRTC Snap-in 3.0 Service Pack 4 (Release 3.0.4) were issued in June 2015.
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Interaction Center and Operational Analyst 7.3 Feature Pack 3

Interaction Center Release 7.3 Feature Pack 3 and Operational Analyst Release 7.3 Feature Pack 3 are now generally available. The Interaction Center Feature Pack release includes new capabilities supported by the CSPortal WebAPI.
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Avaya Aura® Contact Center Release 6.4 Service Pack P15

Avaya Aura® Contact Center Release 6.4 Service Pack 15 is now generally available. See the Release Notes for details.
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Avaya Contact Center Select Release 6.4 Service Pack 15

Avaya Contact Center Select Release 6.4 SP15 is now generally available. See the Release Notes for details.
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Work Assignment Snap-in Feature Pack 3.0.1

Work Assignment 3.0.1 is now generally available. Work Assignment is a snap-in to the Avaya Engagement Development Platform that manages the assignment of work items to resources across the enterprise.
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Avaya Engagement Designer Feature Pack 3.0.4

Avaya Engagement Designer Feature Pack 3.0.4 was made generally available in April 2015. The Feature Pack includes usability and documentation enhancements.
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New Avaya Engagement Designer know-how video

The latest in the series of know-how videos for users of Avaya Engagement designer shows how to build and test a workflow definition that handles calls into a company’s international support hotline.
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IP Office 9.1.1, including updated Configuration Web Service SDK

IP Office Release 9.1 Service Pack 1 and IP Office Release 9.0 Service Pack 6 are now generally available.
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Avaya Engagement Development Platform sample services updated and reissued for use with release 3.0

The Engagement Development Platform Bus Lottery Sample Services and Twitter® Connector Sample Service have been updated and reissued for deployment in Avaya Engagement Development Platform Release 3.0 environments.
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New Avaya Contact Center Select sample applications now available

Three new sample applications are now available, demonstrating how to integrate Avaya Contact Center Select with a front- or back-end Avaya Aura Experience Portal system.
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Updated Avaya Aura® Contact Center sample applications now available

Four sample applications demonstrating integration of Avaya Aura Contact Center with a back- or front-end Avaya Aura Experience Management system have been updated and reissued for use with latest software releases.
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Real-time Speech Snap-in 3.0.3 Service Pack Release, including updated SDK

Service Pack release 3.0.3 of the Avaya Real-time Speech Snap-in to the Avaya Engagement Development Platform is now generally available. Download the reissued SDK, which includes an updated sample application, and release notes.
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Avaya Engagement Development Platform 3.0.3 Service Pack Release, including updated SDK

The 3.0.3 service pack release of the Avaya Engagement Development Platform in now generally available. The service pack includes an updated and reissued version of the SDK.
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Avaya Context Store Snap-in 3.0.2 Feature Pack Release, including updated SDK

Context Store Snap-in 3.0.2 is now generally available. The release introduces support for Service Preservation and Session Preservation across two geographically dispersed data centers, and alternative identifiers for Contexts.
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Avaya Aura® Call Center Elite Multichannel Release 6.4, including the EMC Desktop API

Elite Multichannel Release 6.4 was made generally available in January 2015. The EMC Desktop API is supported by DevConnect for the first time with this release. The API enables the development of custom desktop aplications that can be used by contact center agents to login to Elite Multichannel and handle voice calls, emails, instant messages, text messages and Web chat sessions.
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SIP Software Release 6.5 for 96x1 IP Deskphones

SIP Software Release 6.5 for installation on Avaya 9601, 9608, 9608G, 9611G, 9621G and 9641G IP deskphones is now generally available. An updated version of the SIP Deskphone Emulator is available for download for this release.
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Avaya Aura® Contact Center Release 6.4 Feature Pack 2

Avaya Aura Contact Center Release 6.4 Feature Pack 2 (Service Pack 14) was issued in December 2014, including an updated CCT .Net SDK and CCMA Open Interface SDK.
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Avaya Contact Center Select Release 6.4 Feature Pack 2

Avaya Contact Center Select Release 6.4 Feature Pack 2 (Service Pack 14) was issued in December 2014. The feature pack adds support for the Avaya Aura Contact Center CCT .Net API in Contact Center Select.
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IP Office™ Platform Release 9.1

IP Office Release 9.1 was made generally available in December 2014. The release introduces the SSL VPN Onboarding and Onboarding Express APIs and SDKs, and IP Office Select, a new upper midmarket offer that supports up to 2,500 users with full unified communications capabilities across 150 locations.
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IP Office Release 9.0.5, including updated TAPI drivers

IP Office Release 9.0 Service Pack 1 and Release 8.1 Service Pack 11 are now generally available. The service packs included updated TAPI 2 and TAPI 3 drivers.
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Avaya Real-time Speech Snap-in 3.0 Service Pack 2, including updated SDK

Release 3.0.2 of the Real-time Speech Snap-in to Avaya Aura Collaboration Environment is now generally available. The SDK has been updated and reissued to include a new simple speech service sample application plus fixes to the original sample application and updates to the documentation.
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Avaya Aura® Experience Portal Release 7.0 Feature Pack 1

Experience Portal Release 7.0 Feature Pack 1 includes the new Management Interface Web service, which enables client applications to manage Experience Portal zones, applications and configurable application variables.
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Avaya Aura® Orchestration Designer Release 7.0 Feature Pack 1

Avaya Aura® Orchestration Designer Release 7.0 Feature Pack 1 includes the following new and enhanced features: multi-channel, multi-turn support; search capability for email; ability to change Conf Application Variables (CAVs) back to regular variables; SHA2 certificate support; etc.
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Avaya Aura Collaboration Environment 3.0 Service Pack 2, including updated SDK

The second service pack on release 3.0 the Avaya Aura Collaboration Environment is now generally available. The SDK has been updated and reissued with the service pack and is available for download from the DevConnect portal.
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Avaya WebRTC Snap-in 3.0 Service Pack 2, including updated SDK

The second service pack on release 3.0 the Avaya WebRTC Snap-in is now generally available. The SDK has been updated and reissued with the service pack and is available for download from the DevConnect portal.
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Avaya Work Assignment Snap-in Release 3.0

The Avaya Work Assignment Snap-in to Avaya Aura® Collaboration Environment is an extensible, highly scalable, highly available and resilient next generation work distribution system that manages the assignment of work items to resources across the enterprise.
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New Avaya Collaboration Designer Snap-in know-how videos: Exploring advanced workflow features

This new two-part video demonstrates how to use some of Collaboration Designer's more advanced features, such as gateways, boundary events, call control tasks and data transformation.
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Avaya Real-time Speech Snap-in Release 3.0 Service Pack 1

Information and resources for the Avaya Real-time Speech Snap-in Release 3.0 Service Pack 1, which was made generally available in October 2014.
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IP Office Release 9.0.4, including updated Configuration Web Service SDK

Information and developer resources for IP Office Release 9.0 Service Pack 4, including an updated and reissued edition of the Configuration Web Service.
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Avaya Context Store Snap-in 3.0 Service Pack 1, including updated SDK and PDC

Avaya Context Store Snap-in Release 3.0 Service Pack 1 includes an updated and reissued SDK, Pluggable Data Connector (PDC) and Developer Guide.
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Avaya Aura Collaboration Environment 3.0 Service Pack 1, including updated SDK

Avaya Aura Collaboration Environment 3.0 Service Pack 1 is now generally available, including an updated and reissued Collaboration Environment API SDK and deployment guide.
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Avaya WebRTC Snap-in 3.0 Service Pack 1, including updated SDK

Avaya WebRTC Snap-in Release 3.0 Service Pack 1 is now generally available, including an updated SDK and Reference guide.
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Avaya Aura Contact Center Multimedia Web Communications Toolkit: JSP edition

A JSP-based edition of the Avaya Aura Contact Center Release 6.4 Multimedia Web Communications Toolkit is now available for download from the DevConnect portal. This edition complements the existing PSP-based editon.
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New Avaya Collaboration Designer Snap-in know-how video: Validating, deploying and testing workflows

Demonstrates how to validate, deploy and test Workflow Definitions created with the Avaya Collaboration Designer Snap-in to Avaya Aura Collaboration Environment.
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Free webinars on WebRTC and the Avaya WebRTC Snap-in: 10 & 17 September

Join us for two free webinars on WebRTC and the Avaya WebRTC Snap-in to the Avaya Aura® Collaboration Environment. WebRTC is an exciting new technology that allows users to make no-cost calls direct from their Web browser without even having to install a plug-in. The Avaya WebRTC Snap-in enables enterprises to offer their customers the ability to call them direct from their corporate Web site. Register separately for either or both webinars.
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Avaya Aura Conferencing Release 8.0: new Collaboration API

The Collaboration API (CAPI) is a REST Web service interface to Avaya Aura Conferencing that enables developers to include Collaboration Agent capabilities in their custom clients. The API provides access to features that enable conference moderators and participants to perform tasks such as: create, join, update, delete and query conferences; dial out to, update, delete and query participants in live conferences, etc.
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Avaya Collaboration Designer Snap-in know-how videos

The first two videos in occasional series are now available and provide a quick introduction to the features, capabilities and use of the Avaya Collaboration Designer Snap-in: Getting to know the user interface; Creating a simple Workflow Definition.
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Avaya Aura® Collaboration Environment Release 3.0

The Avaya Aura Collaboration Environment platform facilitates the design, creation and deployment of advanced collaboration and customer experience services that extend the power of Avaya Aura. Release 3.0 introduces enhanced API capabilities and new features, such as the Eventing Framework, snap-in alarming, clustering and much more.
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Avaya Snap-ins for Collaboration Environment Release 3.0

Concurrent with Avaya Aura® Collaboration Environment Release 3.0, a set of snap-in services have been made available that further extend the capabilities of the core platform, namely the Collaboration Designer Snap-in, Context Store Snap-in, Real-time Speech Snap-in and WebRTC Snap-in. The Avaya Snap-ins have their own programming interfaces that augment the core Collaboration Environment API and offer developers an enriched set of capabilities.
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Interaction Center Feature Pack 7.3.2 introduces the CSPortal WebAPI

The CSPortal WebAPI is a client-side JavaScript API included in the CSPortal WebAPI SDK. The SDK is provided as part of Interaction Center Release 7.3.2 and higher, and is not available as a separate download. The API enables Web-based clients to integrate various collaboration options available in Interaction Center, such as Email, LiveChat and Schedule Call Back.
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Event: Avaya Predictive Dialer System User Group Conference, 22 - 24 September 2014

Register for the Avaya Predictive Dialer and POM User Group Conference, 22 - 24 September 2014, Suncoast Hotel & Casino, Las Vegas, Nevada.
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Updated CCT .NET SDK issued with Avaya Aura® Contact Center 6.4 Service Pack 13

The updated SDK includes support for the new ParticipationReason property on TerminalConnection objects and a new method to look up Contact Center Code names.
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Avaya Contact Center Select Release 6.4 now available

Avaya Contact Center Select is a context-sensitive, collaborative, voice and multimedia customer experience solution for midsize enterprises. Contact Center Select is derived from Avaya Aura® Contact Center and supports a subset of its APIs.
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Avaya Customer Connections Controls developer resources now available

Avaya Customer Connections Controls is a Software Development Kit (SDK) with an API that provides methods and events that enable client applications to control and monitor video calls in real-time.
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White Paper: Comparision of Avaya Aura® Contact Center CCT .Net API with the CCT Open Interfaces

Provides a cross-reference of functionality provided in the Avaya Aura Contact Center Communication Control Toolkit (CCT) Service Oriented Architecture Open Interfaces with the standard CCT.NET interface. This cross-reference can be used as a decision making aid for the user to determine which interface is suitable for the customer’s individual requirements.
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96x1 IP Deskphones SIP Software Release 6.4 now available

This is the latest release of SIP software for installation on Avaya 9601, 9608, 9608G, 9611G, 9621G, and 9641G IP deskphones and is recommended for new development.
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96x1 IP Deskphones H.323 Software Release 6.4

H.323 6.4 software is supported on the 9608, 9608G, 9611G, 9621G, and 9641G IP Deskphones only and when used with Avaya Aura® Communication Manager Release 5.2.1 or above.
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Avaya Aura® Application Enablement Service Release 6.3.3

Avaya Aura Application Enablement Services (AE Services) Release 6.3.3 was made generally available in June 2014 as part of Avaya Aura 6.2 Feature Pack 4. The release includes a full set of reissued SDKs, Clients and server software, plus a number of updated product and developer guides.
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Avaya Aura® Platform Release 6.2 Feature Pack 4 resources now available

The Feature Pack comprises releases the following Avaya Aura components that provide interfaces supported by DevConnect: Application Enablement Services Release 6.3.3; Communication Manager Release 6.3 SP6; Presence Services Release 6.2 SP4; Session Manager Release 6.3 SP8; System Manager Release 6.3 SP8.
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New Avaya Aura® System Manager Routing Web Service now available

The Routing RESTful Web service enables the creation of custom clients that can manipulate System Manager routing administration data. Developers can use the Web service an alternative to using System Manager's built-in Routing graphical user interface. The Web service can be used to get, query, add, modify, replace and delete all routing administration data.
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Avaya Aura® Contact Center Remote Labs upgraded to Release 6.4

Both Avaya Aura Contact Center Remote Labs, for Avaya Aura and CS 1000, have been upgraded to include Avaya Aura Contact Center Release 6.4.
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IP Office Release 9.0.3 now available

The IP Office feature pack release 9.0.3 is now generally available. See the Product Notification on the release page for important information for DevLink interfaces users who wish to upgrade to this release.
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New Avaya Aura® Collaboration Environment sample services: Twitter Connector and installation Tester

The Twitter Connector sample service demonstrates how snap-ins can invoke external REST Web services. The Collaboration Environment Tester sample service enables users to validate installations of Avaya Aura Collaboration Environment, including connectors and APIs.
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Proactive Outreach Manager 3.0 Feature Pack 1 now available

Proactive Outreach Manager 3.0 Feature Pack 1 extends support for agent-based outreach campaigns from Avaya Call Center Elite environments into Avaya Aura® Contact Center environments.
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"Drive Your Revenue: Snap-in to Collaboration Environment!" webinar recording

Avaya Aura® Collaboration Environment offers new, powerful tools and a runtime execution environment for rapidly creating UC and Contact Center applications, leveraging multi-modal communication capabilities from voice to video, email to SMS. Use it to sharpen your focus on business value for your customers, while leveraging the inherent scalability, reliability, security and management capabilities of Avaya Aura. To find out more watch the recording of this webinar, presented on 26 March 2014.
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Avaya Aura® Contact Center Release 6.4

Avaya Aura® Contact Center Release 6.4 is now generally available. The release introduces the new Email Open Interfaces and includes updated and reissued SDKs for development against the Communication Control Toolkit (CCT) .NET API, CCT SOAP- and REST-based Open Interfaces and Contact Center Management Server Programming APIs.
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Avaya Aura® Collaboration Environment Release 2.0 Service Pack 2

Service Pack 2 includes a number of enhancements and fixes, including the new Collaboration Environment Eclipse plug-in, which is bundled with the updated and reissued SDK.
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Proactive Outreach Manager Release 3.0

Proactive Outreach Manager Release 3.0 was made generally available in February 2014. New features include integration with Call Center Elite to support agent-based campaigns, with preview, progressive and predictive dialing modes. The new Agent Desktop APIs enable the development of customized agent desktops for agent-based campaigns.
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Avaya Aura® Experience Portal Release 7.0

Get information and developer resources for the latest release of Avaya Aura Experience Portal and Intelligent Call Routing (ICR) Release 7.0, including the ICR pluggable data connector Developer's Guide.
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Avaya Aura® Orchestration Designer Release 7.0

Avaya Aura® Orchestration Designer Release 7.0 was made generally available in December 2013. The Release 7.0 ISO image is available for download free of charge to all DevConnect members.. This is the latest release of Orchestration Designer and is recommended for new development.
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Avaya Aura® Collaboration Environment Release 2.0 Service Pack 1

The Service Pack resolves a number of software bugs and security related issues in Collaboration Environment 2.0 and AMS 7.5.0. The Collaboration Environmet SDK has been updated and reissued with the Service Pack.
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Avaya Agile Communication Environment™ Release 6.2 Feature Pack 2

Avaya Agile Communication Environment™ (Avaya ACE™) Release 6.2 Feature Pack 2 was made generally available in December 2013. The feature pack comprise new versions of the Avaya ACE Web services core components, including the Developer Toolkits.
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New White Paper: Avaya Aura® Collaboration Environment Call Intercept Services

The white paper discusses how Call Intercept services enable customized features to be invoked on behalf of a calling or called party whenever they make or receive a call. Unlike traditional CTI applications, Call Intercept services are invoked during call establishment, prior to the called endpoint receiving the call. This opens up a whole world of call treatment opportunities that simply could not be supported with traditional CTI.
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Avaya Aura® Collaboration Environment Media sample service

The Media sample service uses the Media APIs to exercise Collaboration Environment's media capabilities. The sample service demonstrates how to play announcements to, and optionally collect digits from, calling parties.
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Avaya IP Deskphones - Push and Web API Capabilities Utility updated

This HTML-based utility enables you to easily find out which Push and Web API capabilities are supported on selected deskphone models and software releases. The utility has been updated to include new software releases for 2013.
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Avaya 96x1 Series SIP Deskphone Emulator now available

The Emulator software emulates a 9611, 9621, 9641 or 9608 deskphone that has SIP software release 6.3 installed. The Emulator runs on a PC and can be used in place of a real deskphone to view and test general telephony functionality and deskphone Push and Web API related applications.
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Avaya Aura® Collaboration Environment: Collaboration Bus Lottery sample services

The Collaboration Bus Lottery samples demonstrate how messages are exchanged between Collaboration Environment services. A client service allows users to submit lottery picks; a second service acts as a connector, enabling third party integration to determine whether the user is a lottery winner or loser.
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SIP Software Release 6.3 for 96x1 IP Deskphones introduces Acoustic Headset Testing

SIP Release 6.3 for Avaya 9601, 9608, 9611G, 9621G and 9641G deskphones was made generally available in November 2013. The release introduces a series of predefined "Acoustic Headset Profiles" for use with headsets. DevConnect Technology Partners with headsets that are compatible with 96x1 Series SIP deskphones may submit their headsets to DevConnect for Headset Acoustic Testing
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Avaya Aura® Collaboration Environment launched

Avaya Aura Collaboration Environment Release 2.0 has been made generally available as a controlled introduction. Collaboration Environment provides a virtualized and secure application platform where Java programmers can develop and dynamically deploy advanced collaboration capabilities that extend the power of Avaya Aura, without having to acquire specialized communications expertize. Unified Communications and Contact Center customers, business partners and independent software vendors can use the platform as the deployment vehicle for their applications and services. Find out more about Collaboration Environment and the Avaya Aura Collaboratory™, view the quick start videos and download developer resources now.
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Avaya Aura® Orchestration Designer Release 6.0 Service Pack 3

The Service Pack includes a number of fixes and adds support for Tomcat 7, Java 7 and Eclipse 3.7. Download the Service Pack JAR file and Release Letter.
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Avaya Aura® Orchestration Designer and Proactive Outreach Manager on-line training courses

Learn how to build automated service and outbound campaign management applications using Avaya Aura® Orchestration Designer (AAOD) and Proactive Outreach Manager (POM). The applications are deployed on Avaya Aura Experience Portal to provide rich, automated experience management solutions to customers.
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Avaya Aura® Release 6.2 Feature Pack 3, including AE Services 6.3.1

The latest Avaya Aura feature pack includes Communication Manager 6.3 SP2, Session Manager 6.3 SP4, Session Manger 6.3 SP4, Presence Services 6.2 SP2 and Application Enablement Services 6.3 SP1. Find out what's new in the latest release of AE Services and download updated developer resources, including server software, SDKs, Clients, MIB files and developer documentation.
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IP Office Release 9.0

Find out what's new in the latest release of IP Office, get information on compliance testing against the release and download updated developer resources, including a new issue of the Configuration Web Service SDK.
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