Frequently Asked Questions (FAQs) Index

Get the answers to frequently asked questions (FAQs) about the DevConnect program, and Avaya products, SDKs and interfaces.

Contact Centers


Integration Management


Avaya Aura Contact Center:
FAQ: Avaya Aura Contact Center Communication Control Toolkit (CCT)
FAQ: Avaya Aura Contact Center Manager Server (CCMS)
FAQ: Avaya Aura Contact Center Manager Administration (CCMA)
FAQ: Avaya Aura Contact Center Multimedia (CCMM)
FAQ: Meridian Link Services Licensing Process

Customer Interaction Express:
FAQ: CIE Telephony Object Model (TOM) SDK

Avaya Interaction Center:
FAQ: Avaya Interaction Center Client SDK
FAQ: Avaya Interaction Center - Workflow Designer

Proactive Contact:
FAQ: Proactive Contact

Avaya Proactive Outreach Manager:
FAQ: Avaya Proactive Outreach Manager

Reporting And Analytics


FAQ: Avaya IQ

Self Service


FAQ: Avaya Orchestration Designer
FAQ: Avaya Experience Portal

Small and Midsize Enterprises


IP Office:
FAQ: Avaya IP Office

Unified Communications


Application Enablement


Avaya Agile Communication Environment™ (ACE):
FAQ: Agile Communication Environment Web Services

Avaya Aura Application Enablement Services:
FAQ: AE Services General
FAQ: AE Services Device, Media, and Call Control (DMCC)
FAQ: AE Services Device, Media, and Call Control (DMCC) .Net
FAQ: AE Services TSAPI
FAQ: AE Services JTAPI
FAQ: AE Services System Management Service (SMS)
FAQ: AE Services Telephony Web Services

Applications


Meeting Exchange & Meeting Exchange Express:
FAQ: Meeting Exchange 5.1 and above
FAQ: Meeting Exchange 5.0

Platforms


Avaya Aura SIP Enablement Services (SES):
FAQ: SIP API

Communication Server 1000:
FAQ: Communication Server 1000 - CS 1000 Call Detail Recording (CDR) Toolkit
FAQ: Communication Server 1000 - CS 1000 SIP Interoperability
FAQ: Meridian Link Services Licensing Process

Directory Enabled Management (DEM):
FAQ: Directory-Enabled Management (DEM)

Avavya IP Deskphones


FAQ: 4600 Series & 9600 Series IP Phone

Development Tools
FAQ: Avaya Aura Basic Development Environment