Create richer customer experiences using Orchestration Designer 7.1 together with Avaya Engagement Designer workflows deployed on Avaya Breeze™. Invoke Orchestration Designer applications from your Engagement Designer workflows to provide enhanced voice, SMS and email capabilities. Alternatively, initiate Engagement Designer workflows from your Orchestration Designer applications.
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Use the new Message Recording Snap-in in your solutions and workflows to initiate a call to a user and prompt them to record a message. The message can be reviewed, re-recorded and finally saved to a specified location on an HTTP server.