Class: Team

Methods

addOnTeamGroupsAddedCallback(callback)

Adds a callback that is executed when team groups exist when members have been updated

Parameters:

Name	Type	Description
callback	AvayaCustomerServices.Services.Team.Team~onTeamGroupsAddedCallback	Function that handles on team members updated event response

addOnTeamMembersAddedCallback(callback)

Adds a callback that is executed when team members have been updated

Parameters:

Name	Type	Description
callback	AvayaCustomerServices.Services.Team.Team~onTeamMembersUpdatedCallback	Function that handles on team members updated event response

bargeIn(interaction)

Barge in on a members interaction

Parameters:

Name	Type	Description
interaction	object

Since:

• 3.2.2

broadcast(message)

Supervisor broadcast

Parameters:

Name	Type	Description
message	object	to broadcast

Since:

• 3.4.0.0

coach(interaction)

Coach on a members interaction

Parameters:

Name	Type	Description
interaction	object

Since:

• 3.2.2

endObserveMemberInteraction(interaction)

Ends the observe of an interaction

Parameters:

Name	Type	Description
interaction	object

Since:

• 3.2.2

forceEndMemberInteraction(interaction)

Requests an force end of an interaction.

Parameters:

Name	Type	Description
interaction	object

Since:

• 3.7.0

getAgents()

Returns all Team Members that have an agent role and belong to their Team Collection.

getMember(userHandle) → {AvayaCustomerServices.Services.Team.TeamMember}

Search Team Collection for a Team Member. Attempts to find a Team Member using their user handle.

Parameters:

Name	Type	Description
userHandle	string	User Handle of team member to find

Returns:

{ AvayaCustomerServices.Services.Team.TeamMember }

getMembers() → {Array.<AvayaCustomerServices.Services.Team.TeamMember>}

Returns all Team Members that belong to their Team Collection.

Returns:

{ Array.<AvayaCustomerServices.Services.Team.TeamMember> }

getSupervisors()

Returns all Team Members that have a supervisor role and belong to their Team Collection.

getTeamState(role)

Fetches a summary of each Team Member's state from backend service.

Parameters:

Name	Type	Description
role	string	Get team state based on provided role

observeMemberInteraction(interaction)

Requests an observe of an interaction.

Parameters:

Name	Type	Description
interaction	object

Since:

• 3.2.2

removeCallbacks() → {AvayaCustomerServices.Base.Promise}

Remove callbacks and stop team service

Returns:

{ AvayaCustomerServices.Base.Promise }

setTeamMonitoring(role, teamMemberUserHandle, monitor)

Sets the monitor flag for team member details updates

Parameters:

Name	Type	Description
role	string	Get team member updates based on provided role
teamMemberUserHandle	string	user handle of team member to be monitored
monitor	boolean	boolean for monitoring team member details updates

setTeamMonitoring(role, monitor)

Sets the monitor flag for team member details updates

Parameters:

Name	Type	Description
role	string	Get team member updates based on provided role
monitor	boolean	boolean for monitoring team member updates

Type Definitions

onTeamGroupsAddedCallback(message)

This callback handles the TeamStateUpdatedEvent response

Parameters:

Name	Type	Description
message	TeamStateUpdatedEvent	The event that is fired when team members have been updated and groups exist

onTeamMembersUpdatedCallback(message)

This callback handles the TeamStateUpdatedEvent response

Parameters:

Name	Type	Description
message	TeamStateUpdatedEvent	The event that is fired when team members have been updated