Note: All developer resources for the Customer Interaction Express interfaces, including
developer documentation, are included with the product (on the product DVD image) and are not available
separately from the DevConnect portal.
Customer Interaction Express Release 3.4.8 was made generally available in September 2022. This is the latest
release of the Customer Interaction Express and is recommended for new development. This feature
rich release includes chat, E-mail, wallboard, UI, and security enhancements. Avaya recommends that all CIE
customers come up to this distribution level as soon as possible to ensure they have a complete set of
enhancements and quality improvements.
Other releases include:
- Service Pack Release 3.4.7, made generally available October 2021
- Service Pack Release 3.4.6, made generally available November 2020
- Service Pack Release 3.4.5, made generally available November 2019
For details of new features in the releases, see:
For the latest updates related to Avaya Customer Interaction Express hotfixes, see Avaya Customer Interaction Express on Avaya Support.
Customer Interaction Express Release 3.3 was made generally available in October 2015.
TOM is no longer supported. For details of new features in the release, see:
Customer Interaction Express Service Pack Release 3.2.3 was issued in May 2015. Customer Interaction Express Release 3.2.2 was made generally available in August 2014. WebServices for all task types (telephony, E-mail and chat) are available. TOM is no longer part of the product; TOM is supported for legacy customers only.
Customer Interaction Express Release 3.1.2 was made generally available in October 2013. Web Services for Telephony was introduced, so in Customer Interaction Express Release 3.1 TOM and Web Services are available.
Customer Interaction Express Release 3.0.1 was made generally available in August 2012; Service Pack Release 3.0.3 was issued in July 2013:
Customer Interaction Express Release 2.1 was made generally available in January 2012; Service Pack Release 2.1.1 was issued in October 2012:
Customer Interaction Express Release 2.0 was made generally available in December 2010; Service Pack Release 2.0.1 was issued in April 2011. CIE Release 2.0 and all later releases are marketed in Germany only and are not available globally:
Latest Release: 3.4.8 (September 2022)
