Product Features
Avaya Contact Center Select Release 7.1.2.1 includes the following new and enhanced features:
- Support for Microsoft Windows 11 and Microsoft Windows Server 19 operating system.
Full details of what's new in the release can be found in the Avaya Contact Center Select Solution Description, available for download under the Downloads - Release and Product Information tab.
APIs and SDKs
- Contact Control Service SDKs: Java and JavaScript SDKs have been updated and reissued.
- Enterprise Web Chat SDK has been updated and reissued.
Product Features
Avaya Contact Center Select Release 7.1.2 includes the following new and enhanced features:
- Support for reverse proxy, allowing agents to access Avaya Workspaces from outside the corporate network without VPN connection
- Interoperability with J100 Expansion Module and J159 IP Phone
- Interoperability with Avaya Workplace Client for Windows and Android
APIs and SDKs
- Contact Control Service Java SDK has been updated and reissued.
- CCMS Programming APIs: RTD, RSM and HDX SDKs have been updated and reissued.
Product Features
Avaya Aura Contact Center Select Release 7.1.1 includes the following new and enhanced features:
- Synchronization of Avaya Workspaces nodes with the Contact Center environment using Network Time Protocol (NTP) servers
- Support for up to 1,500 applications in SIP deployments
- Interoperability with Avaya Workplace Client version 3.9 and 3.11 for Windows and Android
- Interoperability with the Avaya Workplace VDI client 3.0 SP3
- Interoperability with Avaya IP Office 10.1.0.7, 11.0.4.x, and 11.1.0.x, and Avaya Experience Portal 7.2.3 and 8.0
Full details of what's new in the release can be found in the Avaya Contact Center Select Solution Description, available for download under the Downloads - Release and Product Information tab.
There are no new features in this release. For information about interoperability and a detailed description of the full feature set, see the Avaya Contact Center Select Solution Description, available for download under the Downloads - Release and Product Information tab.
APIs and SDKs
- CCMS Programming APIs: The RTD, RSM and HDX SDKs have been updated and reissued.
- Enterprise Web Chat (EWC) SDK support has been introduced. Agent Desktop provides two services for web chat: Web Communications web chat and EWC. EWC can support higher capacities than Web Communications.
- CCMM Web Communications Web services: The PHP version of the SDK has been updated and reissued.
Product Features
Avaya Aura Contact Center Select Release 7.1 includes the following new and enhanced features:
- Support for Microsoft Windows Server 2016
- Support for Avaya Equinox Release 3.5 and above for Windows
- Support for Avaya Workspaces
Full details of what's new in the release can be found in the Avaya Contact Center Select Solution Description, available for download under the Downloads - Release and Product Information tab.
Supported Interfaces
Contact Center Select Release 7.1.1 supports the following sub-set of Avaya Aura Contact Center interfaces:
- Email Open Interfaces
- Manager Server (CCMS) Queue Open Interfaces
- Manager Administration (CCMA) Open Interfaces
- Multimedia (CCMM) Outbound Open Interfaces
- Real-time Data (RTD) API
- Real-time Statistics Multicast (RTM) API
- Host Data Exchange(HDX) API
- Multimedia (CCMM) Web Communications Web services
- Enterprise Web Chat (EWC)
- Communication Control Toolkit (CCT).Net API
Latest Release: 7.1.2 (September 2021)
