Agent Viewer is a GUI-based sample application that demonstrates the Call Center Agent related capabilities of the Java Telephony API (JTAPI) supported by Avaya Aura Application Enablement Services (AE Services). The application simulates an Agent and showcases a set of operations that can be performed on the Agent using JTAPI.
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The JTAPI Conference Transfer sample application is designed to demonstrate the use of several third party call control capabilities. Using this application users can control their phone set from their PC. Calls can be placed, answered, put on hold, and retrieved from hold. The application can also conference additional parties onto an existing call and transfer a call.
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This tutorial outlines the basic steps required to develop telecommunication applications using Avaya Java Telephony API (JTAPI) SDK.
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This tutorial describes the basic telephony services provided by the Avaya AE Services Java Telephony API (JTAPI) SDK and shows how to perform various telephony-related operations such as originating, detecting, answering, and disconnecting a call using the SDK.
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