The following interfaces facilitate the creation of solutions that access capabilities provided by the Avaya Work Assignment Snap-in:
The following interfaces facilitate the creation of solutions that access capabilities provided by the Avaya Work Assignment Snap-in:
Work Assignment provides the following REST-based interfaces:
For detailed information about these interfaces and their capabilities, see the Avaya Work Assignment Developer Guide, available under the Downloads tab for the Release of the snap-in you are using.
Work Assignment supports a number of tasks that can be added to Workflow Definitions created using Avaya Engagement Designer. The tasks enable business processes to be defined that include: requesting single, multiple or group resources that match a specified set of attributes; accepting resources offered; cancelling requests; confirming work items as complete; querying resources; getting metrics for specified attribute sets. For detailed information about using the tasks see the Avaya Work Assignment Developer Guide and Avaya Engagement Designer Developer's Guide, available under the Downloads tab for the Release of the snap-in you are using.