Avaya Oceana Solution Release 3.7

Release 3.7

Avaya Oceana Solution 3.7 was made generally available in December 2019; Service Pack 1 (Release 3.7.0.1) was issued in February 2020. This is not the latest release of the Avaya Oceana Solution. The latest release is recommended for new development.

IMPORTANT The following end of sale and end of support dates have been announced:

End of sale:
- with Avaya Analytics 3.7.x: December 31, 2019
- with Avaya Analytics 4.0: September 29, 2020
End of support:
- with Avaya Analytics 3.7: March 31, 2020*
- with Avaya Analytics 4.0: September 29, 2021

* Support for Avaya Analytics 3.7.x ends March 31, 2021. Additional information about the end of sale and end of support dates for Avaya Oceana solution with Avaya Analytics 3.7 can be found here, and for Avaya Oceana solution with Avaya Analytics 4.0 here. For all new development, Avaya recommends that developers use the latest release of Avaya Oceana Solution.

Overview Downloads

For information about new and enhanced features in this release, see the Solution Description, which is available under Downloads.

Release 3.7.0.1 includes the following releases of components that provide programming interfaces supported by DevConnect:

Avaya Breeze

Other Avaya Components

Release history

End of Support Oct 2020 (view notice)

Developer APIs and Documentation Developer Tools and Resources Release and Overview Documentation

Assisted Chat Client APIs

Reference Clients

Avaya Oceana Web-based Assisted Chat Reference Client, Release 3.7.0.1 (5.32 MB .zip)
Client file checksum (MD5): eb25a29243b6f52a274e4058ac14f21f
Avaya Oceana Web-based Assisted Chat Reference Client, Release 3.7 (5.06 MB .zip)
Client file checksum (MD5): af205fa8c4519aadd9fe74c3cd322d9e
Avaya Oceana Chat Transcript Filtering Reference Client, Release 3.7 (12.06 MB .zip)
Client file checksum (MD5): efd9738a1851df117f6f3a84a90ee7b6

WebRTC Voice Client APIs

Software Development Kit

Avaya Oceana Web, Voice & Video Client SDK, Release 3.7.0.1 (126.4 MB .zip)
SDK file checksum (MD5): 6904a58bd24565e0e525199d9882104e

Developer Documentation

Avaya Oceana Web, Voice & Video Software Development Guide, Release 3.7.0.1, Issue 1 (PDF)

Avaya Digital Connector (Messaging) APIs

Avaya Digital Connector (Messaging) SDK, Release 3.7.0.1 (42.9 MB .zip)

Generic Channel APIs

Avaya Oceana Generic Channel Reference Client, Release 3.7 (8.15 MB .zip)
Client file checksum (MD5): d07f6161de87d7095a6859cadf168acc

Avaya Oceana Email Open Interfaces Sample Client, Release 3.5.0.1 (17.63 MB .zip)
Avaya Oceana Email Open Interfaces Developer Guide, Release 3.5.0.1 (PDF)
Avaya Oceana Communication Manager Vectors, Release 3.7 (17.42 .zip)
Client file checksum (MD5): cc35b050f2a89139dbb9ddbccd6a31f9
Avaya Oceana PDC for Avaya Experience Portal, Release 3.7.0.1 (17.85 KB .zip)

Sample Customer Journey Workflow

Avaya Oceana Sample Workflow Definitions and Prompts for Avaya Engagement Designer, Release 3.7.0.1 (2.53 MB .zip)
Avaya Oceana Sample Workflow Definitions and Prompts for Avaya Engagement Designer, Release 3.7 (2.49 MB .zip)
Contains sample assisted Workflow Definitions for Oceana chat, email, SMS, voice and WebRTC channels. The workflow definitions can be uploaded to Avaya Engagement Designer and deployed on the Avaya Breeze Platform.
Avaya Oceana Sample Self Service Application for Avaya Experience Portal, Release 3.7.0.1 (74.84 MB .zip)
Avaya Oceana Sample Self Service Application Source for Avaya Experience Portal, Release 3.7.0.1 (73.89 MB .zip)
Avaya Oceana Sample Self Service Application for Avaya Experience Portal, Release 3.7 (74.83 MB .zip)
Avaya Oceana Sample Self Service Application Source for Avaya Experience Portal, Release 3.6.1 (71.85 MB .zip)
Sample Avaya Oceana self service workflow, created with Avaya Orchestration Designer for deployment on Avaya Experience Portal. Note: The Sample Application Source files are required to modify the sample application.
Avaya Oceana Sample Self Service Application for Avaya Experience Portal - Support Files (13.5 MB .zip)

Postman Collections

Avaya Oceana Work Assignment Postman Collections, Release 3.2 (14 KB .zip)
Collections of HTTP requests that can be used in the Postman ReST client to exercise the full set of Oceana Work Assignment ReST API capabilities.

Quick Links

SDKs Snap-ins Interfaces Sample Workflows

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Avaya Aura Platform

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