The Avaya CRMGateway Snap-in enables the Avaya Oceana solution to access and retrieve customer records from CRM systems such as SAP, OpenCRX, Siebel, etc.

• Developers can use the Avaya CRMGateway libraries available in the SDK to implement an adapter that can communicate with a CRM Entity.
• Beginning with Avaya Oceana Solution release 3.6, one CRM is supported per Avaya Oceana solution deployment.
• The Avaya CRMGateway snap-in provides an external mapper file, which maps fields required by the Avaya Oceana solution to the fields in the actual CRM.

Related Resources on DevConnect

• Avaya Oceana Solution
• Avaya Breeze Platform

Other Resources from Avaya

• Avaya Oceana Solution on Avaya Support
• Avaya Breeze Platform on Avaya Support