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Engagement Call Control Snap-in

Latest Release: 3.8.2 (April 2022)

Release 3.8

Engagement Call Control Snap-in Release 3.8 was issued in October 2020; Feature Pack 2 (Release 3.8.2) was issued in April 2022. This is the latest release of this snap-in to the Avaya Breeze Platform, and is recommended for new development.

IMPORTANT The following end of sale and end of support dates have been announced for the Avaya Breeze platform and selected snap-ins as stand-alone products. The Avaya Oceana Solution still depends on Avaya Breeze; therefore, the Avaya Oceana Solution offer includes Avaya Breeze, Context Store, Co-browsing, and Engagement Designer. Support for these components will continue as part of the Avaya Oceana Solution.
  • End of sale: November 15, 2022 / End of Support: December 31, 2026
    • Avaya Breeze
    • Engagement Call Control
  • End of sale: November 15, 2022 / End of Support: February 15, 2024
    • Context Store
    • Engagement Designer
  • End of sale: February 15, 2023 / End of Support: February 15, 2024
    • Co-browsing
    • WebRTC
Additional information about the end of sale and end of support dates can be found here.
Overview Downloads

New in Release 3.8.2

There are no new features in this release. For detailed information about interoperability and a description of the full feature set, see the Reference Guide, which is available under the Downloads tab.

New in Release 3.8.0.2

There are no new features in this release. For detailed information about interoperability and a description of the full feature set, see the Reference Guide, which is available under the Downloads tab.

New in Release 3.8.0.1

There are no new features in this release. For detailed information about interoperability and a description of the full feature set, see the Reference Guide, which is available under the Downloads tab.

New in Release 3.8

There are no new features in this release. For detailed information about interoperability and a description of the full feature set, see the Reference Guide, which is available under the Downloads tab.

Interoperability and Compatibility

Engagement Call Control Snap-in Release 3.8.2 interoperates with the following Avaya product releases:

  • Avaya Breeze Platform 3.8.1.1.
  • Avaya Aura Application Enablement Services 6.3.3 or later.
  • Avaya Aura Communication Manager Release 6.3.3 or later.
  • Avaya Aura Messaging Release 6.3.3 or later.

Release history

End of Sale Nov. 2022 (view notice)

Release 3.8.2 Release 3.8.0.2 Release 3.8.0.1 Release 3.8

The following resources should be used with the Engagement Call Control Snap-in Release 3.8.2:

Release Notes

Software Development Kit

Developer & Product Documentation

The following resources should be used with the Engagement Call Control Snap-in Release 3.8.0.2:

Release Notes

Software Development Kit

Developer & Product Documentation

The following resources should be used with the Engagement Call Control Snap-in Release 3.8.0.1:

Software Development Kit

Developer & Product Documentation

The following resources should be used with the Engagement Call Control Snap-in Release 3.8:

Release Notes

Software Development Kit

Developer & Product Documentation