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Engagement Call Control Snap-in

Latest Release: 3.8.2 (April 2022)

Release 3.2.2

Engagement Call Control Snap-in Release 3.2, Service Pack 1 (Release 3.2.2.1) was issued in April 2017. This is NOT the latest release of this Avaya Breeze snap-in. The latest release is recommended for new development.

IMPORTANT The following end of sale and end of support dates have been announced for the Avaya Breeze platform and selected snap-ins as stand-alone products. The Avaya Oceana Solution still depends on Avaya Breeze; therefore, the Avaya Oceana Solution offer includes Avaya Breeze, Context Store, Co-browsing, and Engagement Designer. Support for these components will continue as part of the Avaya Oceana Solution.
  • End of sale: November 15, 2022 / End of Support: December 31, 2026
    • Avaya Breeze
    • Engagement Call Control
  • End of sale: November 15, 2022 / End of Support: February 15, 2024
    • Context Store
    • Engagement Designer
  • End of sale: February 15, 2023 / End of Support: February 15, 2024
    • Co-browsing
    • WebRTC
Additional information about the end of sale and end of support dates can be found here.
Overview Downloads

New in Release 3.2.2.1

Engagement Call Control 3.2.2.1 includes the following new and enhanced features:

  • A new REST API sendDigits.
  • An additional optional field, “consultOption”.
  • Support for sending agentId in the call events if an agent is logged in to the station.

New in Release 3.2.2.0

There are no new features in this releases. For information about interoperability and a detailed description of the full feature set, see the Reference Guide, which is available under the Downloads tab.

Release history

End of Sale Nov. 2022 (view notice)

Release 3.2.2.x