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Author Message
23/03/2017 01:51:01
Subject: Can a agent of particular skillset able to read other skillset emails?
#1
Teleappshri
Joined: Mar 23, 2017
Messages: 3
Offline
Can agent mapped with EM_sales_skillsets will be able to read the mails of EM_test_skillset..

What is the configuration changes to be done to read other skillset mails.
PM
22/05/2017 22:38:45
Subject: Can a agent of particular skillset able to read other skillset emails?
#2
CCM_2000
Joined: Jan 8, 2017
Messages: 14
Offline
Make the agent part of both skillsets (if we are taking about queuing to the agent). If you are speaking of after the fact then there is a setting for agent desktop (system wide) that allows or disallows agents to see all contacts even if they are not a member.
PM
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