Accelerate your development cycles and improve your first-pass results for compliance testing by using secure, remote access
to the DevConnect Avaya Proactive Outreach Manager (POM) remote lab.
Using the POM Remote Lab, you can create and test outbound campaign applications offered through Avaya Experience Portal,
Avaya Orchestration Designer and the Avaya Proactive Outreach Manager Pluggable Data Connector.
Currently the POM Remote Labs are configured for the following remote accessible Avaya platforms, which are fully configurable:
- Avaya Experience Portal Release 8.1.2.0.0377
- Avaya Media Processing Platform Release 8.1.2.0.0374
- Avaya Aura Communication Manager Release 10.1.3.1 Security Service Pack (SSP) 17 including Contact Center Elite 10.1.3.1 SSP17 functionality
- Avaya Media Server Release 8.0.2 Feature Pack 2
The lab is integrated with Avaya Aura Session Manager 10.1.3.1 SSP18 and Avaya Aura System Manager 10.1.3.1 Hot fix 1 (SSP) 18 build to enable SIP environment testing.
Additionally, the following platforms are available for more advanced and integrated testing:
- Avaya Aura Application Enablement Services (AE Server/AES) 10.1.3.1 SSP18
- Avaya Proactive Outreach Manager (Avaya POM) 04.00.02.02.00.231017
- Avaya Messaging 11.0 SP2
- Avaya Session Border Controller 10.1
- The lab includes a Nuance Speech Server release 11
- Avaya Experience Portal Release 8.1.2.0.0377
- Avaya Media Processing Platform Release 8.1.2.0.0374
- Avaya Aura Communication Manager Release 10.1.3.1 Security Service Pack (SSP) 17 including Contact Center Elite 10.1.3.1 SSP17 functionality
- Avaya Media Server Release 8.0.2 Feature Pack 2
The lab is integrated with Avaya Aura Session Manager 10.1.3.1 SSP18 and Avaya Aura System Manager 10.1.3.1 Hot fix 1 (SSP) 18 build to enable SIP environment testing. Additionally,
the following platforms are available for more advanced and integrated testing:
- Avaya Aura Application Enablement Services (AE Server/AES) 10.1.3.1 SSP18
- Avaya Proactive Outreach Manager (Avaya POM) 04.00.02.02.00.231017
- Avaya Messaging 11.0 SP2
- Avaya Session Border Controller 10.1
- The lab includes a Nuance Speech Server release 11
You will be able to perform application testing from either of the labs. You will need to identify and remember which one of the two remote labs
you are using only in the following scenario:
During a remote lab session, you have the option to modify the configuration of the system to meet your particular needs
and may have taken a configuration back-up. If you intend to continue the testing in your future remote lab sessions
by restoring your custom configuration back-up, you must remember and subsequently specifically request the particular remote lab
(Lab 2 or Lab 3) that you used when the configuration back-up was taken. For your future sessions, you will need to request
that particular remote lab by indicating a specific lab preference by selecting the appropriate field in the remote lab reservation form.
Any backup made prior to August 26, 2019 will only work with Self Services/POM Lab 2. An attempt to restore such a backup to Lab 3
will make the lab non-functional requiring DevConnect team member intervention to restore the lab to a working state.
Restoring back-up of one lab in other will make the lab non-functional. e.g. Configuration back-up taken from Lab 2 must not be restored on Lab3
and vice-versa. Recovery will take at least one full business day. Please work carefully to avoid this mistake. Backup and restoral instructions
are in the Avaya Self Service Remote Lab 3 Instruction Manual.
Remote Lab time is scheduled in 4 (6-hour) sessions, 24 hours per day and 7 days per week. Sessions begin at 2 a.m., 8 a.m., 2 p.m., and 8 p.m. Eastern Time.
DevConnect Technology Partners and enhanced level Registered members can schedule one 6-hour session in a calendar week. Base level Registered members
can schedule one 6-hour session in a calendar week, and two 6-hour sessions in a calendar month.
Please follow these limits. Failure to follow these limits will result in your company being blocked from reserving time on the Remote Labs.
To request access to the Avaya Proactive Outreach Manager Remote Lab, complete the Proactive Outreach Manager Remote Lab Access Request form
at least three (3) business days before the desired remote lab access date.
Before you use the remote lab, you should download the Remote Lab Instruction Manual and read it in its entirety. The manual contains
all the information required to access and use the remote lab, including:
- How to access the Remote Lab, including VPN software installation and configuration
- How to install and configure Avaya end-points
- How to set up the remote lab
- How to deploy and test POM applications
- How to clean up the remote lab after use
Avaya Proactive Outreach Manager Remote Lab requires a secure VPN connection to get through the remote lab firewall. The following VPN connection is supported:
- OpenVPN Client: for all users
Instructions for downloading and configuring the VPN client are included in the Avaya Proactive Outreach Manager Remote Lab Instruction Manual.
Latest Release: 4.0.2 (October 2022)