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Avaya Aura® Experience Portal Development Tools & Configurations

Self Service Remote Lab

About the Remote Lab

Accelerate your development cycles and improve your first-pass results for compliance testing by using secure, remote access to the DevConnect Self Service (Avaya Aura® Experience Portal) remote lab.

Using the Self Service Remote Lab, you can create and test intelligent speech and call control IVR applications offered through Avaya Aura Experience Portal and Avaya Aura Orchestration Designer.

Currently the Self Service Remote Labs are configured for the following remote accessible Avaya platforms, which are fully configurable:

Lab 2

  • Avaya Aura® Experience Portal Release 7.2.3.0.0441
  • Avaya Media Processing Platform Release 7.2.3.0.0441
  • Avaya Aura® Communication Manager Release 8.1.0.2.0
  • Avaya Media Server Release 8.0.1.121

The lab is integrated with Avaya Aura® Session Manager 8.1.0.0 and Avaya Aura System Manager 8.1.0.1 to enable SIP environment testing. Additionally, the following platforms are available for more advanced and integrated testing:

  • Avaya Aura® Application Enablement Services (AE Server/AES) 8.1.0.0
  • Proactive Outreach Manager (Avaya POM) 3.1.2.1.1
  • Avaya Aura Communication Manager Messaging (Avaya CMM Voicemail) 7.0

Lab 3

  • Avaya Aura® Experience Portal Release 7.2.3.0.0482
  • Avaya Media Processing Platform Release 7.2.3.0.0482
  • Avaya Aura® Communication Manager Release 8.1.0.2.0
  • Avaya Media Server Release 8.0.2.61

The lab is integrated with Avaya Aura® Session Manager 8.1.0.0 and Avaya Aura System Manager 8.1.0.1 to enable SIP environment testing. Additionally, the following platforms are available for more advanced and integrated testing:

  • Avaya Aura® Application Enablement Services (AE Server/AES) 8.1.0.0
  • Proactive Outreach Manager (Avaya POM) 3.1.2.1
  • Avaya Session Border Controller for Enterprise 8.0.1.0
  • The lab includes a Nuance™ Speech Server release 11.

Lab Details

You will be able to perform application testing from either of the labs. You will need to identify and remember which one of the two remote labs you are using only in the following scenario:
During a remote lab session, you have the option to modify the configuration of the system to meet your particular needs and may have taken a configuration back-up. If you intend to continue the testing in your future remote lab sessions by restoring your custom configuration back-up, you must remember and subsequently specifically request the particular remote lab (Lab 2 or Lab 3) that you used when the configuration back-up was taken. For your future sessions, you will need to request that particular remote lab by indicating a specific lab preference by selecting appropriate field in the remote lab reservation form.

Any backup made prior to August 26, 2019 will only work with Self Services/POM Lab 2. An attempt to restore such a backup to Lab 3 will make the lab non-functional requiring DevConnect team member intervention to restore the lab to a working state.

Restoring back-up of one lab in other will make the lab non-functional. e.g. Configuration back-up taken from Lab 2 must not be restored on Lab3 and vice-versa. Recovery at least one full business day. Please work carefully to avoid this mistake. Backup and restoral instructions are in the Avaya Self Service Remote Lab 3 Instruction Manual.

Lab Scheduling

Self Service Remote Lab time is scheduled in 6-hour sessions 24 hours per day, 7 days per week. Sessions begin at 2am, 8am, 2pm, and 8pm Eastern Time. DevConnect Technology Partners and enhanced level Registered Members can schedule one session in each calendar week. Base level Registered Members can schedule one session in a calendar week up to a maximum of two sessions in a calendar month.

Please follow these limits. Failure to follow these limits will result in your company being blocked from reserving time on the Remote Labs.

Lab Access Requests

To request access to the Self Service Remote Lab, follow the link below and complete the on-line form:

Getting Started

Before you can use the Remote Lab, you should download the following Remote Lab instructions document and read it in its entirety. This document contains all the necessary information required to access and use the Remote Lab, including:

  • How to access the Remote Lab, including VPN software installation and configuration.
  • Installing and configuring the Avaya endpoints.
  • Deploying applications on a local Tomcat server.
  • Using the Self Service Remote Lab.
  • Deploying applications on Avaya Aura Experience Portal.
  • Cleaning-up after using the Remote Lab.

Secure VPN Access

The Self Service Remote Lab requires a secure VPN connection to get through the remote lab firewall. The following VPN connection is supported:

  • OpenVPN Clent: for all users

Instructions for downloading and configuring the VPN client are included in the Avaya Self Service Remote Lab Instruction Manual.

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