Accelerate your development cycles and improve your first-pass results for compliance testing by using secure, remote access to the DevConnect Self Service (Avaya Experience Portal) remote lab.

Using the Self Service Remote Lab, you can create and test intelligent speech and call control IVR applications offered through Avaya Experience Portal and Avaya Orchestration Designer.

Currently the Self Service Remote Labs are configured for the following remote accessible Avaya platforms, which are fully configurable:

• Avaya Experience Portal Release 8.1.2.0.0402
• Avaya Media Processing Platform Release 8.1.2.0.0405
• Avaya Aura Communication Manager Release 10.2
• Avaya Media Server Release 10.1.0.121

The lab is integrated with Avaya Aura Session Manager 10.2 and Avaya Aura System Manager 10.2 GA build to enable SIP environment testing. Additionally, the following platforms are available for more advanced and integrated testing:

• Avaya Aura Application Enablement Services (AE Server/AES) 10.2
• Avaya Proactive Outreach Manager (Avaya POM) 04.00.02.02.01.231116
• Avaya Messaging 11.0 SP2
• Avaya Session Border Controller 10.1.2.1
• The lab includes a Nuance Speech Server release 11

• Avaya Experience Portal Release 8.1.2.0.0402
• Avaya Media Processing Platform Release 8.1.2.0.0405
• Avaya Aura Communication Manager Release 10.2
• Avaya Media Server Release 10.1.0.176

The lab is integrated with Avaya Aura Session Manager 10.2 and Avaya Aura System Manager 10.2 to enable SIP environment testing. Additionally, the following platforms are available for more advanced and integrated testing:

• Avaya Aura Application Enablement Services (AE Server/AES) 10.2
• Avaya Proactive Outreach Manager (Avaya POM) 04.00.02.02.01.231116
• Avaya Messaging 11.0 SP2
• Avaya Session Border Controller 10.1.2.1
• The lab includes a Nuance Speech Server release 11

You will be able to perform application testing from either of the labs. You will need to identify and remember which one of the two remote labs you are using only in the following scenario:

During a remote lab session, you have the option to modify the configuration of the system to meet your particular needs and may have taken a configuration back-up. If you intend to continue the testing in your future remote lab sessions by restoring your custom configuration back-up, you must remember and subsequently specifically request the particular remote lab (Lab 2 or Lab 3) that you used when the configuration back-up was taken. For your future sessions, you will need to request that particular remote lab by indicating a specific lab preference by selecting appropriate field in the remote lab reservation form.

Any backup made prior to August 26, 2019 will only work with Self Services/POM Lab 2. An attempt to restore such a backup to Lab 3 will make the lab non-functional requiring DevConnect team member intervention to restore the lab to a working state.

Restoring back-up of one lab in other will make the lab non-functional. e.g. Configuration back-up taken from Lab 2 must not be restored on Lab3 and vice-versa. Recovery at least one full business day. Please work carefully to avoid this mistake. Backup and restoral instructions are in the Avaya Self Service Remote Lab 3 Instruction Manual.

Self Service Remote Lab time is scheduled in 6-hour sessions 24 hours per day, 7 days per week. Sessions begin at 2am, 8am, 2pm, and 8pm Eastern Time. DevConnect Technology Partners and enhanced level Registered Members can schedule one session in each calendar week. Base level Registered Members can schedule one session in a calendar week up to a maximum of two sessions in a calendar month.

Please follow these limits. Failure to follow these limits will result in your company being blocked from reserving time on the Remote Labs.

To request access to the Self Service Remote Lab, complete the Self Service Remote Lab Access Request form at least three (3) business days before the desired remote lab access date.

Before you can use the Remote Lab, you should download the following Remote Lab instructions document and read it in its entirety. This document contains all the necessary information required to access and use the Remote Lab, including:

• How to access the Remote Lab, including VPN software installation and configuration.
• Installing and configuring the Avaya endpoints.
• Deploying applications on a local Tomcat server.
• Using the Self Service Remote Lab.
• Deploying applications on Avaya Experience Portal.
• Cleaning-up after using the Remote Lab.

• Avaya Self Service Remote Lab 2 Instruction Manual – Issue 6.4 (January 2024) (PDF)
• Avaya Self Service Remote Lab 3 Instruction Manual – Issue 6.4 (February 2024) (PDF)
• Avaya Softphones Installation and Configuration – Issue 1.2 (June 2023) (PDF)

The Self Service Remote Lab requires a secure VPN connection to get through the remote lab firewall. The following VPN connection is supported:

• OpenVPN Clent: for all users

Instructions for downloading and configuring the VPN client are included in the Avaya Self Service Remote Lab Instruction Manual.