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Avaya Aura® Platform


Avaya Aura® Platform is Avaya's core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises. Leveraging a revolutionary SIP architecture, Avaya Aura Platform simplifies complex communications networks, reduces infrastructure costs, and quickly delivers voice, video, messaging, presence, and Web applications to users in every location.

Important PSN regarding use of Avaya Aura® Single Step Conferencing
for call recording solutions

If you use Avaya Aura Single Step Conferencing (SSC) to implement call recording solutions, refer to Avaya PSN PSN020242u (Calls over a SIP trunk/service link might drop or have no audio if an SSC request occurs during shuffling) for critical information regarding changes to Avaya Aura Communication Manager responses to SSC requests. This change may require application updates on your part, or disabling of shuffling features.
Read the PSN


  • Avaya Aura Platform comprises: Communication Manager, Session Manager, Session Border Controller for Enterprise, System Manager, Messaging, Communication Manager Messaging, Application Enablement Services (AE Services) and the Presence Services Snap-in.
  • Avaya Aura Platform can be deployed on Avaya's designated Common Server platforms, as a virtualized solution, as a Collaboration Pod or as the Avaya Aura Solution for Midsize Enterprise.
  • Avaya Aura's collaboration, unified communications and contact center capabilities can be accessed by third party solutions via a rich set of standards-based APIs and Web services provided by Avaya Breeze™, Avaya Snap-ins and Avaya Aura Application Enablement Services.

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Avaya Aura: the communications infrastructure for people-centric collaboration
(1.57 MB .pdf)
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