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Avaya Experience Platform

Overview Interfaces Learning Support Options Compliance Testing

Avaya Enterprise Cloud

Overview Interfaces Learning Support Options Compliance Testing

Avaya Client SDK

Overview Programming Docs Developer Downloads Licensing Support & Testing

Avaya Aura Platform

Application Enablement Services Communication Manager Presence Services Snap-in Session Manager System Manager Session Border Controller
About DevConnect Support Submit Support Tickets Support Forums Other Support Options

About DevConnect Support

Support Options Support FAQs Supported Platforms and Interfaces

Submit Support Tickets

Procured System Support
For procurement issues or questions Remote Lab Support
For issues and questions related to DevConnect remote labs Membership & Program Support
For membership and program benefits questions General Support
For general issues not covered by the other support tickets

Support Forums

Avaya Client SDK AEServices DMCC APIs AEServices JTAPI AEServices Web Services Avaya Workspaces Avaya Experience Platform Orchestration Designer All Forums

Other Support Options

Product Notices Non-DevConnect Support Resources

Compliance Testing

About Compliance Testing Compliance Tested Solutions

About Compliance Testing

Compliance Testing Overview Avaya Interfaces Eligible For Testing Compliance Testing FAQs Compliance Testing Guide(s) (PDF)

Compliance Tested Solutions

DevConnect Marketplace Search Applications Notes

Labs & Sandboxes

Remote Labs Procurement Benefits

Remote Labs

Remote Labs Overview Avaya Aura Session Manager Avaya Aura AE Services & Communication Manager Self Services (Experience Portal) Avaya Proactive Outreach Manager Avaya Contact Center Elite

Procurement Benefits

About DevConnect Procurement Access/View Procurement Catalog Procurement FAQs DevConnect Procured System Support

Program

Program Overview Program Benefits Membership Options

Program Overview

DevConnect Membership Levels DevConnect Program Guide (PDF) DevConnect Program FAQs

Program Benefits

Membership Benefits DevConnect Procurement Co-marketing

Membership Options

Manage My Portfolio/Solutions Manage My Profile

Co-Marketing

Co-Marketing Benefits Relationship Benefits

Co-Marketing Benefits

Co-Marketing Overview Logos Marketplace Co-branded Collateral Select Product Program

Relationship Benefits

Social Media 8-and-Out Podcasts Sponsorships Advertising

DevConnect Support Options

Overview

Avaya offers a variety of support options to members. Base registered-level members have access to online Tier 1 & 2 support for select APIs. Tier 1 & 2 support covers helping locate information and providing simple guidance. Support-enabled Membership upgrades are available for Registered Level DevConnect members seeking Enhanced Support for DevConnect supported APIs (note this does not include all Avaya APIs on the DevConnect portal).

Support-enabled Membership

The support-enabled membership level provides a block of 10 DevConnect Enhanced Technical Support hours for an annual fee. Enhanced Technical Support provides Tier 1 to 4 technical support for application development, including troubleshooting, log file analysis, code analysis, and other deeper levels of engagement by DevConnect Technical Support Engineers. See the Program Overview page for more details.

Support Details Other Support Options

Support FAQs

Before requesting support, please read the DevConnect Support FAQ. This FAQ has all the details on the DevConnect technical support process, including:

  • Types of support provided
  • Information to include in a technical support ticket
  • Typical response times
  • Follow up procedures
  • Affect of membership levels on technical support options
  • Technical support hours account deductions
  • Purchasing additional technical support time

Read the Technical Support FAQs

Supported Platforms and Interfaces

Check out the list of Avaya platforms and interfaces that are eligible for technical support.

Go to the List of Eligible Interfaces

Request Technical Support

If you still need technical support after reading the Technical Support FAQs above and searching the DevConnect site, submit a Technical Support Request here.

You must log into the portal before requesting technical support.

In addition to our standard DevConnect Support options members can utilize the following channels for support help and resources.

Forums

The DevConnect Program-hosted forums provide developers online message boards for interacting with other DevConnect members to discuss development issues. Alternatively, Avaya Support provides users with online forums offering extensive access to the Avaya community for help and assistance.

Go to DevConnect forums
Go to Avaya Support forums

Avaya Product Notices

Avaya Product Notices are published on the Avaya Support site and are not normally replicated on the DevConnect portal. However, Avaya provides an e-Notifications service that makes it easy for you to keep up-to-date with the latest news and information concerning the Avaya products you are working with.

Learn more

Non-DevConnect Support Resources

While we strive to provide our members with the best support services, there are always times we can't provide advice and guidance. Look through these resources to leverage the larger Avaya community of customers, channel partners, technology partners, and developers.

See other support reources