DevConnect Support Options


Avaya offers a variety of support options to members. Base registered-level members have access to online Tier 1 & 2 support for select APIs. Tier 1 & 2 support covers helping locate information and providing simple guidance. Support-enabled Membership upgrades are available for Registered Level DevConnect members seeking Enhanced Support for DevConnect supported APIs (note this does not include all Avaya APIs on the DevConnect portal).

Support-enabled Membership

The support-enabled membership level provides a block of 10 DevConnect Enhanced Technical Support hours for an annual fee. Enhanced Technical Support provides Tier 1 to 4 technical support for application development, including troubleshooting, log file analysis, code analysis, and other deeper levels of engagement by DevConnect Technical Support Engineers. See the Program Overview page for more details.

Support FAQs

Before requesting support, please read the DevConnect Support FAQ. This FAQ has all the details on the DevConnect technical support process, including:

  • Types of support provided
  • Information to include in a technical support ticket
  • Typical response times
  • Follow up procedures
  • Affect of membership levels on technical support options
  • Technical support hours account deductions
  • Purchasing additional technical support time

Read the Technical Support FAQs

Supported Platforms and Interfaces

Check out the list of Avaya platforms and interfaces that are eligible for technical support.

Go to the List of Eligible Interfaces

Request Technical Support

If you still need technical support after reading the Technical Support FAQs above and searching the DevConnect site, submit a Technical Support Request here.

You must log into the portal before requesting technical support.

In addition to our standard DevConnect Support options members can utilize the following channels for support help and resources.


The DevConnect Program-hosted forums provide developers online message boards for interacting with other DevConnect members to discuss development issues. Alternatively, Avaya Support provides users with online forums offering extensive access to the Avaya community for help and assistance.

Go to DevConnect forums
Go to Avaya Support forums

Avaya Product Notices

Avaya Product Notices are published on the Avaya Support site and are not normally replicated on the DevConnect portal. However, Avaya provides an e-Notifications service that makes it easy for you to keep up-to-date with the latest news and information concerning the Avaya products you are working with.

Learn more

Non-DevConnect Support Resources

While we strive to provide our members with the best support services, there are always times we can't provide advice and guidance. Look through these resources to leverage the larger Avaya community of customers, channel partners, technology partners, and developers.

See other support reources