Avaya offers a variety of support options to members. Base registered-level members have access to online Tier 1 & 2 support for select APIs. Tier 1 & 2 support covers helping locate information and providing simple guidance. Support-enabled Membership upgrades are available for Registered Level DevConnect members seeking Enhanced Support for DevConnect supported APIs (note this does not include all Avaya APIs on the DevConnect portal).
The support-enabled membership level provides a block of 10 DevConnect Enhanced Technical Support hours for an annual fee. Enhanced Technical Support provides Tier 1 to 4 technical support for application development, including troubleshooting, log file analysis, code analysis, and other deeper levels of engagement by DevConnect Technical Support Engineers. See the Program Overview page for more details.