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Avaya Aura® Application Enablement Services

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Avaya Aura® Application Enablement Services (AE Services) is a server-based software solution that provides an enhanced set of telephony APIs (Application Programming Interfaces), protocols, and Web Services. Application Enablement Services makes the full-functionality customization capabilities of Avaya communication solutions accessible by corporate application developers, third-party Independent Software Vendors (ISVs), Authorized BusinessPartners, and Systems Integrators.
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Important: Effective October 14, 2019, Avaya Aura® Application Enablement Services Release 7.x will be end of sale (EoS). Additional information about the EoS can be found here. For all new development, Avaya recommends that developers use the latest AE Services release.


  • Provides the ability for traditional IT data application developers to interface with Avaya Aura Communication Manager.
  • Leverage the power of real-time telephony and system management functions of Communication Manager.
  • Provide a standard and familiar method for IT data application developers.
  • Supports existing Call Center application requirements.
  • Consolidates multiple CTI server platforms onto a single server.

Additional Resources from Avaya

Release News

Latest Release


Featured Resources

White Paper

Guidance for Applications Using SLH and/or MRs
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Fact Sheet

Avaya Aura Application Enablement Services
(866 KB .pdf)
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