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Avaya Aura® Application Enablement Services

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Support Options

Technical Support

All registered DevConnect members are entitled to free Tier 1 & 2 technical support for Avaya Aura Application Enablement Services development issues. DevConnect Technology Partners and other enhanced-level Registered Members whose memberships are in an Active state are entitled to a contracted number of Tier 3 & 4 support hours as part of their membership benefits. These higher level membership may purchase additional support hours via the Procurement option.

Use the Technical Support request option to request application development support.

Important notice about CVLAN interface support:
CallVisor LAN (CVLAN) is a legacy AE Services interface. CVLAN Client downloads are available via the DevConnect portal for the purpose of maintaining existing applications at existing customers only. CVLAN may not be used for new application development of for new customer deployments. DevConnect does not provide application development support nor compliance testing for any CVLAN-based solution and any technical support for an existing 3rd party CVLAN solution must be obtained via a formal customer SR.

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