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Avaya Aura® Application Enablement Services

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Support Options

Technical Support

All DevConnect members are entitled to free Tier 1 & 2 technical support for Avaya Aura Application Enablement Services development issues. DevConnect Technology Partners and other enhanced-level Registered Members are entitled to a contracted number of Tier 3 & 4 support hours as part of their membership benefits and can purchase additional hours via the Procurement option.

Use the Technical Support request option to request application development support.

Important notice about CVLAN interface support:
CallVisor LAN (CVLAN) is a legacy AE Services interface. CVLAN Client downloads are available via the portal for the purpose of maintaining existing applications only. CVLAN should not be used for new application development. DevConnect does not provide support nor compliance testing for any CVLAN-based solution and any technical support for an existing 3rd party CVLAN solution must be obtained via a formal customer SR.

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