Platform Index:
Avaya Agile Communication Environment™ (Avaya Ace™)
| Interface | Testing | Support | Promote |
| Avaya ACE Web services | ✓ | ✓ | |
| Foundation Toolkit: Foundation Toolkit APIs |
Avaya Aura® Application Enablement Services
| Interface | Testing | Support | Promote |
| Device, Media and Call Control (DMCC) .Net | ✓ | ✓ | ✓ |
| DMCC Java | ✓ | ✓ | ✓ |
| DMCC XML | ✓ | ✓ | ✓ |
| JTAPI | ✓ | ✓ | ✓ |
| TSAPI | ✓ | ✓ | ✓ |
| System Management Service & Telephony Web services | ✓ | ✓ | ✓ |
Avaya Aura® Call Center Elite Multichannel
| Interface | Testing | Support | Promote |
| EMC Desktop API | ✓ | ✓ | |
| CSPortal WebAPI | Forum only |
Avaya Aura® Communication Manager
| Interface | Testing | Support | Promote |
| Call Detail Recording (CDR) | ✓ | ✓ | |
| H.323 trunks | ✓ | ✓ | |
| SIP trunks | ✓ | ✓ | |
| Property Management System | ✓ | ✓ | |
| Non-IP trunks and stations | ✓ | ✓ | |
| H.323 endpoints | ✓ | ✓ | |
| T.38 fax | ✓ | ✓ | |
| Infrastructure: VPN | ✓ | ✓ | |
| Infrastructure: Wireless | ✓ | ✓ | |
| Infrastructure: H.323 | ✓ | ✓ | |
| Infrastructure: IP | ✓ | ✓ | |
| Infrastructure: SIP | ✓ | ✓ | |
| Directory Enabled Management (DEM) | 1 |
Note 1: DEM is not eligible for Compliance Testing by DevConnect, but may be self-tested by members.
Avaya Aura® Conferencing
| Interface | Testing | Support | Promote |
| Collaboration API | |||
| SIP trunks | ✓ | ||
| IP | ✓ |
Avaya Aura® Contact Center
| Interface | Testing | Support | Promote |
| CCMS Open Interfaces: Open Queue and Networking Web services | ✓ | ✓ | ✓ |
| CCMA Open Interfaces Web services | ✓ | ✓ | ✓ |
| CCMM Open Interfaces: Agent and Outbound Web services | ✓ | ✓ | ✓ |
| CCT Open Interfaces Web services | ✓ | ✓ | ✓ |
| CCMS RTD, RSM and HDX APIs | ✓ | ✓ | |
| CCMM Web Communications Web services | ✓ | ✓ | ✓ |
| CCT .Net APIs | ✓ | ✓ | ✓ |
| Avaya Aura Orchestration Designer scripting, formerly Service Creation Environment | ✓ | ✓ | ✓ |
| Meridian Link Services (MLS) | ✓ | ✓ | ✓ |
| Email Open Interfaces Web services | ✓ | ✓ | ✓ |
| Enterprise Web Chat | ✓ | ✓ | ✓ |
| Contact Control Service SDK API | ✓ | ✓ | ✓ |
Avaya Aura® Experience Portal (Formerly Voice Portal)
| Interface | Testing | Support | Promote |
| Voice XML (VXML)/Call Control XML (CCXML)/others | ✓ | ✓ | ✓ |
| SIP trunks | ✓ | ✓ | ✓ |
| Agent Workflow | ✓ | ✓ | ✓ |
Avaya Aura® Messaging
| Interface | Testing | Support | Promote |
| IMAP | ✓ | ✓ | |
| SIP | ✓ | ✓ |
Avaya Aura® Presence Services
| Interface | Testing | Support | Promote |
| Local Presence Service (LPS) SDK | ✓ | ✓ | |
| PS Connector | ✓ | ✓ | |
| SIP | ✓ | ✓ | |
| XMPP | ✓ | ✓ |
Avaya Aura® Session Manager
| Interface | Testing | Support | Promote |
| Call Detail Recording (CDR) | ✓ | ✓ | |
| Personal Profile Manager (PPM) Web Services | ✓ | ✓ | |
| SIP (Infrastructure) | ✓ | ✓ | |
| SIP Endpoints | ✓ | ✓ | |
| SIP Trunks | ✓ | ✓ |
Avaya Aura® System Manager
| Interface | Testing | Support | Promote |
| User Management Web services | ✓ | ✓ | |
| Routing Web services | ✓ | ✓ |
Avaya Breeze™
| Interface | Testing | Support | Promote |
| Avaya Breeze APIs | ✓ | ✓ | ✓ |
Avaya Breeze™ Client SDK
| Interface | Testing | Support | Promote |
| Avaya Breeze Client SDK APIs | 2 | ✓ | ✓ |
Note 2: Please contact your BDM to discuss your Avaya Breeze Client SDK testing requirements.
Avaya Contact Center Select
| Interface | Testing | Support | Promote |
| CCMS RTD, RSM and HDX APIs | ✓ | ✓ | |
| CCMM Web Communications Web services | ✓ | ✓ | ✓ |
| Email Open Interfaces Web services | ✓ | ✓ | ✓ |
| CCMM Outbound Open Interface | ✓ | ✓ | ✓ |
| Contact Control Service SDK API | ✓ | ✓ | ✓ |
Avaya Communicator
| Interface | Testing | Support | Promote |
| Headset Interface API (Communicator for Windows only) | ✓ | ✓ | |
| Peripherals | ✓ | ✓ |
Avaya Customer Connections Controls
| Interface | Testing | Support | Promote |
| ACC Controls API | ✓ | ✓ |
Avaya Networking Portfolio
Ethernet Routing Switch, VSP 9000, Secure Router, Advanced Gateway, VSP 7000:
| Interface | Testing | Support | Promote |
| Protocol Interfaces | ✓ | ✓ | |
| Physical Interfaces | ✓ | ✓ | |
| Admin | ✓ | ✓ | |
| SNMP | ✓ | ✓ | |
| IPFIX | ✓ | ✓ |
VPN Gateway 3050/3070, VPN Virtual Appliance:
| Interface | Testing | Support | Promote |
| Admin | ✓ | ✓ | |
| Physical Interfaces | ✓ | ✓ | |
| SNMP | ✓ | ✓ |
WLAN 8100 Series:
| Interface | Testing | Support | Promote |
| Admin | ✓ | ✓ | |
| 802.11 | ✓ | ✓ | |
| Norstar | ✓ | ✓ | |
| SNMP | ✓ | ✓ |
Avaya Oceana™
| Interface | Testing | Support | Promote |
| Assisted Chat Client APIs | 3 | ✓ | |
| WebRTC Voice Client APIs | 3 | ✓ |
Note 3: Please contact your BDM to discuss your Avaya Oceana testing requirements.
Avaya one-X® Agent
| Interface | Testing | Support | Promote |
| one-X Agent API | ✓ | ✓ | |
| Peripherals | ✓ | ✓ |
Avaya one-X® Communicator
| Interface | Testing | Support | Promote |
| one-X Communicator API | ✓ | ✓ | |
| Peripherals | ✓ | ✓ |
Avaya Session Border Controller for Enterprise
| Interface | Testing | Support | Promote |
| SIPREC | ✓ |
Call Management System (CMS)
| Interface | Testing | Support | Promote |
| RT-Socket | ✓ | ✓ | |
| ODBC | ✓ | ✓ | |
| Operational Analyst | ✓ | ✓ |
Chatbot Snap-in
| Interface | Testing | Support | Promote |
| Chatbot ReST and SDK APIs | ✓ | ✓ | ✓ |
| Chatbot Events | ✓ | ✓ | ✓ |
Co-Browsing Snap-in
| Interface | Testing | Support | Promote |
| Co-Browsing JavaScript API | ✓ | ✓ | ✓ |
| Co-Browsing Basic Reporting and Audit REST APIs | ✓ | ✓ | ✓ |
Communication Manager Messaging
| Interface | Testing | Support | Promote |
| IMAP | ✓ | ✓ |
Communication Server 1000 (CS 1000) / Meridian 1 PBX
| Interface | Testing | Support | Promote |
| SIP Computer Telephony Integration (CTI) API | ✓ | ✓ | |
| Call Detail Recording (CDR) Collection | ✓ | ✓ | |
| Data Buffering and Access (DBA) CDR/Traffic | ✓ | ✓ | |
| On-site Notification (OSN) Teletype (TTY) Output | ✓ | ✓ | |
| Location Information Service (LIS) | ✓ | ✓ | |
| Emergency Manager Automatic Location Identification (ALI) | ✓ | ✓ | |
| Communication Control Toolkit (CCT) | ✓ | ✓ | |
| UNIStim | ✓ | ✓ | |
| SIP endpoints | ✓ | ✓ | |
| MOH audio | ✓ | ✓ | |
| Meridian Link Services | ✓ | ✓ | |
| QSIG | ✓ | ✓ | |
| PCCIU/M2250 | ✓ | ✓ | |
| IP Console interface | ✓ | ✓ | |
| SIP trunks | ✓ | ✓ | |
| Infrastructure: VPN | ✓ | ✓ | |
| Infrastructure: Wireless | ✓ | ✓ | |
| Infrastructure: H.323 | ✓ | ✓ | |
| Infrastructure: IP | ✓ | ✓ | |
| Infrastructure: SIP | ✓ | ✓ |
Context Store Snap-in
| Interface | Testing | Support | Promote |
| Context Store APIs | ✓ | ✓ | ✓ |
Control Manager
| Interface | Testing | Support | Promote |
| Avaya Control Manager Web services |
Customer Interaction Express (CIE)
| Interface | Testing | Support | Promote |
| Telephony Object Model (TOM) | ✓ |
Desktop Video Device
| Interface | Testing | Support | Promote |
| Headsets and accessories | ✓ | ✓ | |
| Peripherals | ✓ | ✓ |
Engagement Call Control Snap-in
| Interface | Testing | Support | Promote |
| Engagement Call Control REST Web Services | ✓ | ✓ | ✓ |
Engagement Designer
| Interface | Testing | Support | Promote |
| Engagement Designer Graphical Interface | ✓ | ✓ | ✓ |
| Dynamic Tasks | ✓ | ✓ | ✓ |
Intelligent Customer Routing (ICR)
| Interface | Testing | Support | Promote |
| ICR Core SDK | ✓ | ✓ | |
| ICR Configuration Web services | ✓ | ✓ | |
| ICR Connector Web Web services | ✓ | ✓ | |
| ICR Pluggable Data Connector | ✓ | ✓ |
Interaction Center
| Interface | Testing | Support | Promote |
| Interaction Client API | ✓ | ||
| Operational Analyst | ✓ | ||
| Workflow Designer Web services | ✓ | ||
| CSPortal WebAPI | Forum only |
IP Deskphones
| Interface | Testing | Support | Promote |
| IP Phone Push API/Push SDK API | ✓ | ✓ | ✓ |
| IP Phone Web interface | ✓ | ✓ | ✓ |
| one-X Deskphone XML | ✓ | ✓ | ✓ |
| one-X Deskphone Headset interface | ✓ | ✓ | |
| Bluetooth | ✓ | ✓ | |
| Headsets and accessories | ✓ | ✓ | |
| Peripherals | ✓ | ✓ | |
| Single Sign On for Local Devices API | ✓ |
IP Office & IP Office Server Edition
| Interface | Testing | Support | Promote |
| Configuration Web services | ✓ | ✓ | |
| TAPI | ✓ | ✓ | |
| DevLink Pro | ✓ | ✓ | |
| DevLink3 | ✓ | ✓ | |
| Emergency Services Access | ✓ | ✓ | |
| Location API | ✓ | ✓ | |
| WebRTC SDK API | ✓ | ✓ | |
| Voicemail Pro | ✓ | ✓ | |
| Non-IP trunks | ✓ | ✓ | |
| SMDR | ✓ | ✓ | |
| H.323 endpoints | ✓ | ✓ | |
| SIP endpoints | ✓ | ✓ | |
| SIP trunks | ✓ | ✓ | |
| H.323 trunks | ✓ | ✓ | |
| Infrastructure: VPN | ✓ | ✓ | |
| Infrastructure: Wireless | ✓ | ✓ | |
| Infrastructure: H.323 | ✓ | ✓ | |
| Infrastructure: IP | ✓ | ✓ | |
| Infrastructure: SIP | ✓ | ✓ |
IP Office Contact Center
| Interface | Testing | Support | Promote |
| Web Services Collection | ✓ | ✓ |
IQ
| Interface | Testing | Support | Promote |
| Data Export Web services | ✓ | ✓ | |
| RTA | ✓ | ✓ | |
| RT-socket | ✓ | ✓ | |
| WFM | ✓ | ✓ |
Meeting Exchange
| Interface | Testing | Support | Promote |
| Avaya Conferencing Provider API | ✓ | ||
| SIP trunks | ✓ | ||
| IP | ✓ |
Message Recording Snap-in
| Interface | Testing | Support | Promote |
| Message Recording APIs | ✓ | ✓ | ✓ |
Mobile Video
| Interface | Testing | Support | Promote |
| Mobile Video Client Android API | ✓ | ✓ | |
| Mobile Video Client iOS API | ✓ | ✓ | |
| Mobile Video Client JavaScript API | ✓ | ✓ |
Proactive Contact (formerly Predictive Dialer System)
| Interface | Testing | Support | Promote |
| Event Services API | ✓ | ✓ | |
| Agent API | ✓ | ✓ |
Proactive Outreach Manager (POM)
| Interface | Testing | Support | Promote |
| POM Pluggable Data Connector | ✓ | ✓ | ✓ |
| Agent Desktop APIs | ✓ | ✓ | ✓ |
| POM Web Services | ✓ | ✓ | ✓ |
| Call Recorder API | ✓ | ✓ | ✓ |
Real-time Speech Snap-in
| Interface | Testing | Support | Promote |
| Real-time Speech APIs | ✓ | ✓ | ✓ |
WebRTC Snap-in
| Interface | Testing | Support | Promote |
| WebRTC APIs | ✓ | ✓ | ✓ |
Work Assignment Snap-in
| Interface | Testing | Support | Promote |
| Work Assignment APIs | ✓ | ✓ | ✓ |
Legend
The tables on the left lists Avaya interfaces by platform. A tick indicates eligibility as follows:
Testing: Tech Partners and Test-enabled members can request compliance testing.
Support: All enhanced level members can request technical support.
Promote: All members can request free Tier 1 and 2 technical support.
