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^

Interfaces Eligible for Compliance Testing & Technical Support

Index:

↓ Avaya Breeze Platform and Avaya Oceana Solution

↓ Avaya Client SDK, Avaya Vantage and Avaya OneCloud UCaaS

↓ Other Avaya OneCloud UCaaS Solutions

↓ Other OneCloud CCaaS Solutions


Avaya Breeze Platform and Avaya Oceana Solution

Avaya Breeze Core API
Q&A Forum Support
Free Tech Support
Paid Tech Support
Compliance Testing
Engagement Designer Snap-in
Q&A Forum Support
Free Tech Support
Paid Tech Support
Compliance Testing
Avaya Oceana Solution    
Paid Tech Support
Note 1
Compliance Testing
Note 1
Avaya Analytics    
Paid Tech Support
Compliance Testing
Related Breeze and/or Oceana Snap-ins
  • BotConnector Snap-in API
  • BotConnector Event API
  • Co-Browsing Snap-in APIs
  • Context Store Snap-in API
  • CRMGateway Snap-in ReST API **
  • Engagement Call Control Snap-in API
  • Message Recording Snap-in API
  • Mobile Video APIs (** Free Tier 1 & 2 Only)
  • WebRTC Snap-in API
  • Work Assignment Snap-in API
  • Digital Connector (Messaging) API
** No Compliance Testing
 
Free Tech Support
Paid Tech Support
Compliance Testing
NOTE 1: Technology Partners interested in Compliance Testing with Avaya Oceana should speak with their DevConnect Business Development Manager. Technical Support for Avaya Oceana APIs is dependent upon the status of Avaya Breeze Core API or Related Snap-ins used in the solution.

Avaya Client SDK, Avaya Vantage, Avaya OneCloud UCaaS

Avaya Client SDK*
  • for Android
  • for iOS
  • for Javascript
  • for Windows
  • for MacOS
* Package content varies by OS
Q&A Forum Support
Free Tech Support
Paid Tech Support
Compliance Testing
Avaya Vantage Device - Using Avaya Client SDK for Android
Q&A Forum Support
Free Tech Support
Paid Tech Support
Compliance Testing
Avaya Vantage Device - Peripherals and other applications not using Avaya Client SDK    
Paid Tech Support
Compliance Testing
Avaya OneCloud UCaaS - External API for Peripherals    
Paid Tech Support
Compliance Testing

Other Avaya OneCloud UCaaS Solutions

(Also see Avaya Vantage, Avaya OneCloud UCaaS & Avaya Client SDK)

Avaya Aura Enterprise Platform

Communication Manager
Session Manager
System Manager
Presence Services
Snap-in
Session Border Controller for Enterprise
   
Paid Tech Support
Compliance Testing
Application Enablement Services
(JTAPI, TSAPI, DMCC and Web Services)
Q&A Forum Support
Free Tech Support
Paid Tech Support
Compliance Testing

IP Office Mid-Sized Enterprise Platform

IP Office
IP Office Server Edition
   
Paid Tech Support
Compliance Testing

Endpoints and Clients

Avaya One-X Communicator     Paid Tech Support Compliance Testing
IP Deskphones  
Free Tech Support
Note 2
Paid Tech Support
Compliance Testing
Avaya Video Conferencing Endpoints
(XT Series and CU360)
   
Paid Tech Support
 

Others

Meeting Exchange    
Paid Tech Support
 
Device Enrollment Services
Q&A Forum Support
     
Avaya Meetings Server
Q&A Forum Support
 
Paid Tech Support
 
Note 2: Free Tier 1 & 2 technical support available only for the One-X Deskphone XML API.

Other OneCloud CCaaS Solutions

Automation

Avaya Experience Portal    
Paid Tech Support
Compliance Testing
Proactive Contact    
Paid Tech Support
 
Avaya Proactive Outreach Manager
Q&A Forum Support
 
Paid Tech Support
Compliance Testing

Multiexperience Contact Center

Avaya Aura Contact Center
Q&A Forum Support
 
Paid Tech Support
Compliance Testing
Avaya Elite Multichannel    
Paid Tech Support
Compliance Testing
Avaya One-X Agent    
Paid Tech Support
Compliance Testing
Avaya Contact Center Select    
Paid Tech Support
Compliance Testing
IP Office Contact Center
Q&A Forum Support
 
Paid Tech Support
Compliance Testing
Avaya Orchestration Designer
Q&A Forum Support
Free Tech Support
Paid Tech Support
Compliance Testing
Avaya Workspaces for Call Center Elite
Q&A Forum Support
 
Paid Tech Support
 

Analytics & Reporting

Call Management System      
Compliance Testing
Avaya IQ    
Paid Tech Support
 

Others

Avaya Customer Connections Controls    
Paid Tech Support
 
Customer Interactions Express    
Paid Tech Support
 
Avaya Interaction Center    
Paid Tech Support
Compliance Testing

Legend

The tables on the left list Avaya interfaces by platform. An icon indicates eligibility as follows:

 

Community Forum Board: For all Registered & Enhanced level members.

Free Tier 1 & 2 Technical Support: For all Registered members.

Tier 1-4 Technical Support: Available with Enhanced Memberships.

Compliance Testing: For Technology Partners and Test-enabled members.