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Interfaces Eligible for Compliance Testing & Technical Support

Platform Index:

Avaya Agile Communication Environment™ (Avaya Ace™)

Interface Testing Support Promote
Avaya ACE Web services  

Avaya Aura® Application Enablement Services

Interface Testing Support Promote
Device, Media and Call Control (DMCC)
JTAPI
TSAPI
System Management Service & Telephony Web services

Avaya Aura® Call Center Elite Multichannel

Interface Testing Support Promote
EMC Desktop API
CSPortal WebAPI Forum only

Avaya Aura® Communication Manager

Interface Testing Support Promote
Call Detail Recording (CDR)
H.323 trunks
SIP trunks
Property Management System
Non-IP trunks and stations
H.323 endpoints
T.38 fax

Avaya Aura® Contact Center

Interface Testing Support Promote
CCMS Open Interfaces: Open Queue and Networking Web services  
CCMA Open Interfaces Web services  
CCMM Open Interfaces: Agent and Outbound Web services  
CCT Open Interfaces Web services  
CCMS RTD, RSM and HDX APIs
CCMM Web Communications Web services  
CCT .Net APIs  
Avaya Aura Orchestration Designer scripting  
Meridian Link Services (MLS)  
Email Open Interfaces Web services  
Enterprise Web Chat  
Contact Control Service SDK API  

Avaya Aura® Experience Portal (Formerly Voice Portal)

Interface Testing Support Promote
Voice XML (VXML)/Call Control XML (CCXML)/others
SIP trunks
Agent Workflow
Orchestration Designer  

Avaya Aura® Presence Services

Interface Testing Support Promote
Local Presence Service (LPS) SDK
PS Connector
SIP
XMPP

Avaya Aura® Session Manager

Interface Testing Support Promote
Call Detail Recording (CDR)
Personal Profile Manager (PPM) Web Services
SIP (Infrastructure)
SIP Endpoints
SIP Trunks

Avaya Aura® System Manager

Interface Testing Support Promote
User Management Web services
Routing Web services

Avaya Breeze™

Interface Testing Support Promote
Avaya Breeze APIs

Avaya Breeze™ Client SDK

Interface Testing Support Promote
Avaya Breeze Client SDK APIs 2

Note 2: Please contact your BDM to discuss your Avaya Breeze Client SDK testing requirements.

Avaya Contact Center Select

Interface Testing Support Promote
CCMS RTD, RSM and HDX APIs
CCMM Web Communications Web services  
Email Open Interfaces Web services  
CCMM Outbound Open Interface  
Contact Control Service SDK API  

Avaya Customer Connections Controls

Interface Testing Support Promote
ACC Controls API  

Avaya Equinox Client

Interface Testing Support Promote
External API  

Avaya Oceana™

Interface Testing Support Promote
Assisted Chat Client APIs 3
WebRTC Voice Client APIs 3

Note 3: Please contact your BDM to discuss your Avaya Oceana testing requirements.

Avaya one-X® Agent

Interface Testing Support Promote
one-X Agent API
Peripherals

Avaya one-X® Communicator

Interface Testing Support Promote
one-X Communicator API
Peripherals

Avaya Vantage™ Device

Interface Testing Support Promote
Avaya Breeze™ Client SDK
Peripherals (Equinox™ Client & Vantage™ Basic)

Avaya Session Border Controller for Enterprise

Interface Testing Support Promote
SIPREC

Call Management System (CMS)

Interface Testing Support Promote
RT-Socket  
ODBC  
Operational Analyst  

Chatbot Snap-in

Interface Testing Support Promote
Chatbot ReST and SDK APIs
Chatbot Events

Co-Browsing Snap-in

Interface Testing Support Promote
Co-Browsing JavaScript API
Co-Browsing Basic Reporting and Audit REST APIs

Communication Server 1000 (CS 1000) / Meridian 1 PBX

Interface Testing Support Promote
SIP Computer Telephony Integration (CTI) API
Call Detail Recording (CDR) Collection
Data Buffering and Access (DBA) CDR/Traffic
On-site Notification (OSN) Teletype (TTY) Output  
Location Information Service (LIS)
Emergency Manager Automatic Location Identification (ALI)
Communication Control Toolkit (CCT)
SIP endpoints
MOH audio  
Meridian Link Services
QSIG  
PCCIU/M2250  
IP Console interface
SIP trunks

Context Store Snap-in

Interface Testing Support Promote
Context Store APIs

Customer Interaction Express (CIE)

Interface Testing Support Promote
Telephony Object Model (TOM)

Engagement Call Control Snap-in

Interface Testing Support Promote
Engagement Call Control REST Web Services

Engagement Designer

Interface Testing Support Promote
Engagement Designer Graphical Interface
Dynamic Tasks

Interaction Center

Interface Testing Support Promote
Interaction Client API
Operational Analyst
Workflow Designer Web services
CSPortal WebAPI  

IP Deskphones

Interface Testing Support Promote
IP Phone Push API/Push SDK API  
IP Phone Web interface  
one-X Deskphone XML
one-X Deskphone Headset interface
Bluetooth
Headsets and accessories
Peripherals
Single Sign On for Local Devices API

IP Office & IP Office Server Edition

Interface Testing Support Promote
Configuration Web services
TAPI
DevLink Pro
DevLink3
Emergency Services Access
Location API
WebRTC SDK API
Voicemail Pro
Non-IP trunks
SMDR
H.323 endpoints
SIP endpoints
SIP trunks
H.323 trunks
Management API
Centralized CTI Web Service API
Service Monitoring Web Services API

IP Office Contact Center

Interface Testing Support Promote
Web Services Collection

IQ

Interface Testing Support Promote
Data Export Web services  

Meeting Exchange

Interface Testing Support Promote
Avaya Conferencing Provider API
SIP trunks
IP

Message Recording Snap-in

Interface Testing Support Promote
Message Recording APIs

Mobile Video

Interface Testing Support Promote
Mobile Video Client Android API
Mobile Video Client iOS API
Mobile Video Client JavaScript API

Proactive Contact (formerly Predictive Dialer System)

Interface Testing Support Promote
Event Services API
Agent API

Proactive Outreach Manager (POM)

Interface Testing Support Promote
POM Pluggable Data Connector
Agent Desktop APIs
POM Web Services
Call Recorder API

Real-time Speech Snap-in

Interface Testing Support Promote
Real-time Speech APIs

WebRTC Snap-in

Interface Testing Support Promote
WebRTC APIs

Work Assignment Snap-in

Interface Testing Support Promote
Work Assignment APIs

Legend

The tables on the left lists Avaya interfaces by platform. A tick indicates eligibility as follows:

Testing: Tech Partners and Test-enabled members can request compliance testing.

Support: All enhanced level members can request technical support.

Promote: All members can request free Tier 1 and 2 technical support.