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Interfaces Eligible for Compliance Testing & Technical Support

Index:

↓ Avaya Breeze® and Avaya Oceana®

↓ Avaya Breeze® Client SDK, Avaya Vantage™ and Avaya Equinox®

↓ Other Team Engagement Solutions

↓ Other Customer Engagement Solutions


Avaya Breeze® and Avaya Oceana®

Avaya Breeze® Core API
Q&A Forum Support
Q&A Forum Support
Q&A Forum Support
Q&A Forum Support
Engagement Designer Snap-in
Q&A Forum Support
Q&A Forum Support
Q&A Forum Support
Q&A Forum Support
Avaya Oceana®    
Q&A Forum Support
Note 1
Q&A Forum Support
Note 1
Related Breeze® and/or Oceana® Snap-ins
  • Chatbot Snap-in API
  • Chatbot Event API
  • Co-Browsing Snap-in APIs
  • Context Store Snap-in API
  • Engagement Call Control Snap-in API
  • Message Recording Snap-in API
  • Mobile Video APIs (** Free Tier 1 & 2 Only)
  • Real-time Speech Snap-in API
  • WebRTC Snap-in API
  • Work Assignment Snap-in API
 
Q&A Forum Support
Q&A Forum Support
Q&A Forum Support
NOTE 1: Technology Partners interested in Compliance Testing with Avaya Oceana® should speak with their DevConnect Business Development Manager. Technical Support for Avaya Oceana® APIs is dependent upon the status of Avaya Breeze® Core API or Related Snap-ins used in the solution.

Avaya Breeze® Client SDK, Avaya Vantage™ Avaya Equinox®

Avaya Breeze® Client SDK*
  • for Android
  • for iOS
  • for Javascript
  • for Windows
  • for MacOS
* Package content varies by OS
Q&A Forum Support
Q&A Forum Support
Q&A Forum Support
Q&A Forum Support
Avaya Vantage™ Device - Using Avaya Breeze® Client SDK for Android
Q&A Forum Support
Q&A Forum Support
Q&A Forum Support
Q&A Forum Support
Avaya Vantage™ Device - Peripherals and other applications not using Avaya Breeze® Client SDK    
Q&A Forum Support
Q&A Forum Support
Avaya Equinox® Client - External API for Peripherals    
Q&A Forum Support
Q&A Forum Support

Other Team Engagement Solutions

(Also see Avaya Vantage, Avaya Equinox & Avaya Breeze Client SDK)

Avaya Aura® Enterprise Platform

Communication Manager
Session Manager
System Manager
Presence Services
Snap-in
Session Border Controller for Enterprise
   
Q&A Forum Support
Q&A Forum Support
Application Enablement Services
(JTAPI, TSAPI, DMCC and Web Services)
Q&A Forum Support
Q&A Forum Support
Q&A Forum Support
Q&A Forum Support

IP Office™ Mid-Sized Enterprise Platform

IP Office™
IP Office™ Server Edition
   
Q&A Forum Support
Q&A Forum Support

Endpoints and Clients

Avaya One-X Communicator     Q&A Forum Support Q&A Forum Support
IP Deskphones  
Q&A Forum Support
Note 2
Q&A Forum Support
Q&A Forum Support

Others

Meeting Exchange    
Q&A Forum Support
 
Note 2: Free Tier 1 & 2 technical support available only for the One-X Deskphone XML API.

Other Customer Engagement Solutions

Automated Engagement Experience

Avaya Aura® Experience Portal    
Q&A Forum Support
Q&A Forum Support
Proactive Contact    
Q&A Forum Support
Q&A Forum Support
Avaya Orchestration Designer
Q&A Forum Support
Q&A Forum Support
Q&A Forum Support
Q&A Forum Support
Proactive Outreach Manager
Q&A Forum Support
 
Q&A Forum Support
Q&A Forum Support

Assisted Engagement Experience

Avaya Aura® Contact Center
Q&A Forum Support
 
Q&A Forum Support
Q&A Forum Support
Avaya Call Center Elite Multichannel    
Q&A Forum Support
Q&A Forum Support
Avaya One-X Agent    
Q&A Forum Support
Q&A Forum Support
Avaya Contact Center Select    
Q&A Forum Support
Q&A Forum Support
IP Office™ Contact Center
Q&A Forum Support
 
Q&A Forum Support
Q&A Forum Support

Analytics

Call Management System      
Q&A Forum Support
Avaya IQ    
Q&A Forum Support
 

Others

Avaya Customer Connections Controls    
Q&A Forum Support
 
Customer Interactions Express    
Q&A Forum Support
 
Interaction Center    
Q&A Forum Support
Q&A Forum Support

Legend

The tables on the left list Avaya interfaces by platform. An icon indicates eligibility as follows:

 

Community Forum Board: For all Registered & Enhanced level members.

Free Tier 1 & 2 Technical Support: For all Registered members.

Tier 1-4 Technical Support: Available with Enhanced Memberships.

Compliance Testing: For Technology Partners and Test-enabled members.