Index:
↓ Avaya Breeze™ and Avaya Oceana™ |
Avaya Breeze™ and Avaya Oceana™ |
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| Avaya Breeze™ Core API |  |
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| Engagement Designer Snap-in | |
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| Avaya Oceana™ | Note 1 |
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Related Breeze™ and/or Oceana™ Snap-ins
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| NOTE 1: Technology Partners interested in Compliance Testing with Avaya Oceana™ should speak with their DevConnect Business Development Manager. Technical Support for Avaya Oceana™ APIs is dependent upon the status of Avaya Breeze™ Core API or Related Snap-ins used in the solution. | ||||
Avaya Breeze™ Client SDK, Avaya Vantage™ Avaya Equinox™ |
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Avaya Breeze™ Client SDK*
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| Avaya Vantage™ Device - Using Avaya Breeze™ Client SDK for Android | |
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| Avaya Vantage™ Device - Peripherals and other applications not using Avaya Breeze™ Client SDK | |
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| Avaya Equinox™ Client - External API for Peripherals | |
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Other Team Engagement Solutions(Also see Avaya Vantage, Avaya Equinox & Avaya Breeze Client SDK) |
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Avaya Aura™ Enterprise Platform |
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Communication Manager Session Manager System Manager Presence Services Snap-in Session Border Controller for Enterprise |
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| Application Enablement Services (JTAPI, TSAPI, DMCC and Web Services) |
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IP Office Mid-Sized Enterprise Platform |
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| IP Office IP Office Server Edition |
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Endpoints and Clients |
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| Avaya One-X Communicator | |
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| IP Deskphones | Note 2 |
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Others |
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| Meeting Exchange | |
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| Communication Server 1000 (CS 1000) | Note 3
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| Avaya Agile Communication Environment (ACE) | |
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| Note 2: Free Tier 1 & 2 technical support available only for the One-X Deskphone XML API. Note 3: Technical support excludes MOH Audio and QSIG interfaces for CS 1000. |
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Other Customer Engagement Solutions |
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Automated Engagement Experience |
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| Avaya Aura™ Experience Portal | |
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| Proactive Contact | |
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| Avaya Orchestration Designer | |
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| Proactive Outreach Manager | |
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Assisted Engagement Experience |
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| Avaya Aura™ Contact Center | |
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| Avaya Call Center Elite Multichannel | |
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| Avaya One-X Agent | |
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| Avaya Contact Center Select | |
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| IP Office Contact Center | |
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Analytics |
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| Call Management System | |
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| Avaya IQ | |
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Others |
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| Avaya Customer Connections Controls | |
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| Customer Interactions Express | |
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| Interaction Center | |
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Legend
The tables on the left list Avaya interfaces by platform. An icon indicates eligibility as follows:
Community Forum Board: For all Registered & Enhanced level members.
Free Tier 1 & 2 Technical Support: For all Registered members.
Tier 1-4 Technical Support: Available with Enhanced Memberships.
Compliance Testing: For Technology Partners and Test-enabled members.
