Index:
↓ Avaya Breeze Platform and Avaya Oceana Solution |
Avaya Breeze Platform and Avaya Oceana Solution |
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| Avaya Breeze Core API |  |
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| Engagement Designer Snap-in | |
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| Avaya Oceana Solution | Note 1 |
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| Avaya Analytics | |
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Related Breeze and/or Oceana Snap-ins
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| NOTE 1: Technology Partners interested in Compliance Testing with Avaya Oceana should speak with their DevConnect Business Development Manager. Technical Support for Avaya Oceana APIs is dependent upon the status of Avaya Breeze Core API or Related Snap-ins used in the solution. | ||||
Avaya Client SDK, Avaya Vantage, Avaya OneCloud UCaaS |
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Avaya Client SDK*
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| Avaya Vantage Device - Using Avaya Client SDK for Android | |
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| Avaya Vantage Device - Peripherals and other applications not using Avaya Client SDK | |
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| Avaya OneCloud UCaaS - External API for Peripherals | |
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Other Avaya OneCloud UCaaS Solutions(Also see Avaya Vantage, Avaya OneCloud UCaaS & Avaya Client SDK) |
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Avaya Aura Enterprise Platform |
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Communication Manager Session Manager System Manager Presence Services Snap-in Session Border Controller for Enterprise |
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| Application Enablement Services (JTAPI, TSAPI, DMCC and Web Services) |
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IP Office Mid-Sized Enterprise Platform |
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| IP Office IP Office Server Edition |
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Endpoints and Clients |
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| Avaya One-X Communicator | |
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| IP Deskphones | Note 2 |
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| Avaya Video Conferencing Endpoints (XT Series and CU360) |
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Others |
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| Meeting Exchange | |
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| Device Enrollment Services | |
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| Avaya Meetings Server | |
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| Note 2: Free Tier 1 & 2 technical support available only for the One-X Deskphone XML API. | ||||
Other OneCloud CCaaS Solutions |
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Automation |
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| Avaya Experience Portal | |
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| Proactive Contact | |
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| Avaya Proactive Outreach Manager | |
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Multiexperience Contact Center |
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| Avaya Aura Contact Center | |
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| Avaya Elite Multichannel | |
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| Avaya One-X Agent | |
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| Avaya Contact Center Select | |
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| IP Office Contact Center | |
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| Avaya Orchestration Designer | |
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| Avaya Workspaces for Call Center Elite | |
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Analytics & Reporting |
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| Call Management System | |
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| Avaya IQ | |
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Others |
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| Avaya Customer Connections Controls | |
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| Customer Interactions Express | |
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| Avaya Interaction Center | |
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Legend
The tables on the left list Avaya interfaces by platform. An icon indicates eligibility as follows:
Community Forum Board: For all Registered & Enhanced level members.
Free Tier 1 & 2 Technical Support: For all Registered members.
Tier 1-4 Technical Support: Available with Enhanced Memberships.
Compliance Testing: For Technology Partners and Test-enabled members.
