Index:
↓ Avaya Breeze® and Avaya Oceana® |
Avaya Breeze® and Avaya Oceana® |
||||
| Avaya Breeze® Core API |  |
 |
 |
 |
| Engagement Designer Snap-in | |
|
|
|
| Avaya Oceana® | Note 1 |
Note 1 |
||
Related Breeze® and/or Oceana® Snap-ins
|
|
|
|
|
| NOTE 1: Technology Partners interested in Compliance Testing with Avaya Oceana® should speak with their DevConnect Business Development Manager. Technical Support for Avaya Oceana® APIs is dependent upon the status of Avaya Breeze® Core API or Related Snap-ins used in the solution. | ||||
Avaya Breeze® Client SDK, Avaya Vantage™ Avaya Equinox® |
||||
Avaya Breeze® Client SDK*
|
|
|
|
|
| Avaya Vantage™ Device - Using Avaya Breeze® Client SDK for Android | |
|
|
|
| Avaya Vantage™ Device - Peripherals and other applications not using Avaya Breeze® Client SDK | |
|
||
| Avaya Equinox® Client - External API for Peripherals | |
|
||
Other Team Engagement Solutions(Also see Avaya Vantage, Avaya Equinox & Avaya Breeze Client SDK) |
||||
Avaya Aura® Enterprise Platform |
||||
|
Communication Manager Session Manager System Manager Presence Services Snap-in Session Border Controller for Enterprise |
|
|
||
| Application Enablement Services (JTAPI, TSAPI, DMCC and Web Services) |
|
|
|
|
IP Office™ Mid-Sized Enterprise Platform |
||||
| IP Office™ IP Office™ Server Edition |
|
|
||
Endpoints and Clients |
||||
| Avaya One-X Communicator | |
|
||
| IP Deskphones | Note 2 |
|
|
|
Others |
||||
| Meeting Exchange | |
|||
| Communication Server 1000 (CS 1000) | Note 3
| |
||
| Note 2: Free Tier 1 & 2 technical support available only for the One-X Deskphone XML API. Note 3: Technical support excludes MOH Audio and QSIG interfaces for CS 1000. |
||||
Other Customer Engagement Solutions |
||||
Automated Engagement Experience |
||||
| Avaya Aura® Experience Portal | |
|
||
| Proactive Contact | |
|
||
| Avaya Orchestration Designer | |
|
|
|
| Proactive Outreach Manager | |
|
|
|
Assisted Engagement Experience |
||||
| Avaya Aura® Contact Center | |
|
|
|
| Avaya Call Center Elite Multichannel | |
|
||
| Avaya One-X Agent | |
|
||
| Avaya Contact Center Select | |
|
||
| IP Office™ Contact Center | |
|
|
|
Analytics |
||||
| Call Management System | |
|||
| Avaya IQ | |
|||
Others |
||||
| Avaya Customer Connections Controls | |
|||
| Customer Interactions Express | |
|||
| Interaction Center | |
|
||
Legend
The tables on the left list Avaya interfaces by platform. An icon indicates eligibility as follows:
Community Forum Board: For all Registered & Enhanced level members.
Free Tier 1 & 2 Technical Support: For all Registered members.
Tier 1-4 Technical Support: Available with Enhanced Memberships.
Compliance Testing: For Technology Partners and Test-enabled members.
