Platform Index:
Avaya Agile Communication Environment™ (Avaya Ace™)
| Interface | Testing | Support | Promote |
| Avaya ACE Web services | ✓ |
Avaya Aura® Application Enablement Services
| Interface | Testing | Support | Promote |
| Device, Media and Call Control (DMCC) | ✓ | ✓ | ✓ |
| JTAPI | ✓ | ✓ | ✓ |
| TSAPI | ✓ | ✓ | ✓ |
| System Management Service & Telephony Web services | ✓ | ✓ | ✓ |
Avaya Aura® Call Center Elite Multichannel
| Interface | Testing | Support | Promote |
| EMC Desktop API | ✓ | ✓ | |
| CSPortal WebAPI | Forum only |
Avaya Aura® Communication Manager
| Interface | Testing | Support | Promote |
| Call Detail Recording (CDR) | ✓ | ✓ | |
| H.323 trunks | ✓ | ✓ | |
| SIP trunks | ✓ | ✓ | |
| Property Management System | ✓ | ✓ | |
| Non-IP trunks and stations | ✓ | ✓ | |
| H.323 endpoints | ✓ | ✓ | |
| T.38 fax | ✓ | ✓ |
Avaya Aura® Contact Center
| Interface | Testing | Support | Promote |
| CCMS Open Interfaces: Open Queue and Networking Web services | ✓ | ✓ | |
| CCMA Open Interfaces Web services | ✓ | ✓ | |
| CCMM Open Interfaces: Agent and Outbound Web services | ✓ | ✓ | |
| CCT Open Interfaces Web services | ✓ | ✓ | |
| CCMS RTD, RSM and HDX APIs | ✓ | ✓ | |
| CCMM Web Communications Web services | ✓ | ✓ | |
| CCT .Net APIs | ✓ | ✓ | |
| Avaya Aura Orchestration Designer scripting | ✓ | ✓ | |
| Meridian Link Services (MLS) | ✓ | ✓ | |
| Email Open Interfaces Web services | ✓ | ✓ | |
| Enterprise Web Chat | ✓ | ✓ | |
| Contact Control Service SDK API | ✓ | ✓ |
Avaya Aura® Experience Portal (Formerly Voice Portal)
| Interface | Testing | Support | Promote |
| Voice XML (VXML)/Call Control XML (CCXML)/others | ✓ | ✓ | ✓ |
| SIP trunks | ✓ | ✓ | ✓ |
| Agent Workflow | ✓ | ✓ | ✓ |
| Orchestration Designer | ✓ | ✓ |
Avaya Aura® Presence Services
| Interface | Testing | Support | Promote |
| Local Presence Service (LPS) SDK | ✓ | ✓ | |
| PS Connector | ✓ | ✓ | |
| SIP | ✓ | ✓ | |
| XMPP | ✓ | ✓ |
Avaya Aura® Session Manager
| Interface | Testing | Support | Promote |
| Call Detail Recording (CDR) | ✓ | ✓ | |
| Personal Profile Manager (PPM) Web Services | ✓ | ✓ | |
| SIP (Infrastructure) | ✓ | ✓ | |
| SIP Endpoints | ✓ | ✓ | |
| SIP Trunks | ✓ | ✓ |
Avaya Aura® System Manager
| Interface | Testing | Support | Promote |
| User Management Web services | ✓ | ✓ | |
| Routing Web services | ✓ | ✓ |
Avaya Breeze™
| Interface | Testing | Support | Promote |
| Avaya Breeze APIs | ✓ | ✓ | ✓ |
Avaya Breeze™ Client SDK
| Interface | Testing | Support | Promote |
| Avaya Breeze Client SDK APIs | 2 | ✓ | ✓ |
Note 2: Please contact your BDM to discuss your Avaya Breeze Client SDK testing requirements.
Avaya Contact Center Select
| Interface | Testing | Support | Promote |
| CCMS RTD, RSM and HDX APIs | ✓ | ✓ | |
| CCMM Web Communications Web services | ✓ | ✓ | |
| Email Open Interfaces Web services | ✓ | ✓ | |
| CCMM Outbound Open Interface | ✓ | ✓ | |
| Contact Control Service SDK API | ✓ | ✓ |
Avaya Customer Connections Controls
| Interface | Testing | Support | Promote |
| ACC Controls API | ✓ |
Avaya Equinox Client
| Interface | Testing | Support | Promote |
| External API | ✓ | ✓ |
Avaya Oceana™
| Interface | Testing | Support | Promote |
| Assisted Chat Client APIs | 3 | ✓ | ✓ |
| WebRTC Voice Client APIs | 3 | ✓ | ✓ |
Note 3: Please contact your BDM to discuss your Avaya Oceana testing requirements.
Avaya one-X® Agent
| Interface | Testing | Support | Promote |
| one-X Agent API | ✓ | ✓ | |
| Peripherals | ✓ | ✓ |
Avaya one-X® Communicator
| Interface | Testing | Support | Promote |
| one-X Communicator API | ✓ | ✓ | |
| Peripherals | ✓ | ✓ |
Avaya Vantage™ Device
| Interface | Testing | Support | Promote |
| Avaya Breeze™ Client SDK | ✓ | ✓ | ✓ |
| Peripherals (Equinox™ Client & Vantage™ Basic) | ✓ | ✓ |
Avaya Session Border Controller for Enterprise
| Interface | Testing | Support | Promote |
| SIPREC | ✓ | ✓ |
Call Management System (CMS)
| Interface | Testing | Support | Promote |
| RT-Socket | ✓ | ||
| ODBC | ✓ | ||
| Operational Analyst | ✓ |
Chatbot Snap-in
| Interface | Testing | Support | Promote |
| Chatbot ReST and SDK APIs | ✓ | ✓ | ✓ |
| Chatbot Events | ✓ | ✓ | ✓ |
Co-Browsing Snap-in
| Interface | Testing | Support | Promote |
| Co-Browsing JavaScript API | ✓ | ✓ | ✓ |
| Co-Browsing Basic Reporting and Audit REST APIs | ✓ | ✓ | ✓ |
Communication Server 1000 (CS 1000) / Meridian 1 PBX
| Interface | Testing | Support | Promote |
| SIP Computer Telephony Integration (CTI) API | ✓ | ✓ | |
| Call Detail Recording (CDR) Collection | ✓ | ✓ | |
| Data Buffering and Access (DBA) CDR/Traffic | ✓ | ✓ | |
| On-site Notification (OSN) Teletype (TTY) Output | ✓ | ||
| Location Information Service (LIS) | ✓ | ✓ | |
| Emergency Manager Automatic Location Identification (ALI) | ✓ | ✓ | |
| Communication Control Toolkit (CCT) | ✓ | ✓ | |
| SIP endpoints | ✓ | ✓ | |
| MOH audio | ✓ | ||
| Meridian Link Services | ✓ | ✓ | |
| QSIG | ✓ | ||
| PCCIU/M2250 | ✓ | ||
| IP Console interface | ✓ | ✓ | |
| SIP trunks | ✓ | ✓ |
Context Store Snap-in
| Interface | Testing | Support | Promote |
| Context Store APIs | ✓ | ✓ | ✓ |
Customer Interaction Express (CIE)
| Interface | Testing | Support | Promote |
| Telephony Object Model (TOM) | ✓ |
Engagement Call Control Snap-in
| Interface | Testing | Support | Promote |
| Engagement Call Control REST Web Services | ✓ | ✓ | ✓ |
Engagement Designer
| Interface | Testing | Support | Promote |
| Engagement Designer Graphical Interface | ✓ | ✓ | ✓ |
| Dynamic Tasks | ✓ | ✓ | ✓ |
Interaction Center
| Interface | Testing | Support | Promote |
| Interaction Client API | ✓ | ✓ | |
| Operational Analyst | ✓ | ✓ | |
| Workflow Designer Web services | ✓ | ✓ | |
| CSPortal WebAPI | ✓ |
IP Deskphones
| Interface | Testing | Support | Promote |
| IP Phone Push API/Push SDK API | ✓ | ✓ | |
| IP Phone Web interface | ✓ | ✓ | |
| one-X Deskphone XML | ✓ | ✓ | ✓ |
| one-X Deskphone Headset interface | ✓ | ✓ | |
| Bluetooth | ✓ | ✓ | |
| Headsets and accessories | ✓ | ✓ | |
| Peripherals | ✓ | ✓ | |
| Single Sign On for Local Devices API | ✓ |
IP Office & IP Office Server Edition
| Interface | Testing | Support | Promote |
| Configuration Web services | ✓ | ✓ | |
| TAPI | ✓ | ✓ | |
| DevLink Pro | ✓ | ✓ | |
| DevLink3 | ✓ | ✓ | |
| Emergency Services Access | ✓ | ✓ | |
| Location API | ✓ | ✓ | |
| WebRTC SDK API | ✓ | ✓ | |
| Voicemail Pro | ✓ | ✓ | |
| Non-IP trunks | ✓ | ✓ | |
| SMDR | ✓ | ✓ | |
| H.323 endpoints | ✓ | ✓ | |
| SIP endpoints | ✓ | ✓ | |
| SIP trunks | ✓ | ✓ | |
| H.323 trunks | ✓ | ✓ | |
| Management API | ✓ | ✓ | |
| Centralized CTI Web Service API | ✓ | ✓ | |
| Service Monitoring Web Services API | ✓ | ✓ | |
IP Office Contact Center
| Interface | Testing | Support | Promote |
| Web Services Collection | ✓ | ✓ |
IQ
| Interface | Testing | Support | Promote |
| Data Export Web services | ✓ |
Meeting Exchange
| Interface | Testing | Support | Promote |
| Avaya Conferencing Provider API | ✓ | ||
| SIP trunks | ✓ | ||
| IP | ✓ |
Message Recording Snap-in
| Interface | Testing | Support | Promote |
| Message Recording APIs | ✓ | ✓ | ✓ |
Mobile Video
| Interface | Testing | Support | Promote |
| Mobile Video Client Android API | ✓ | ✓ | |
| Mobile Video Client iOS API | ✓ | ✓ | |
| Mobile Video Client JavaScript API | ✓ | ✓ |
Proactive Contact (formerly Predictive Dialer System)
| Interface | Testing | Support | Promote |
| Event Services API | ✓ | ✓ | |
| Agent API | ✓ | ✓ |
Proactive Outreach Manager (POM)
| Interface | Testing | Support | Promote |
| POM Pluggable Data Connector | ✓ | ✓ | ✓ |
| Agent Desktop APIs | ✓ | ✓ | ✓ |
| POM Web Services | ✓ | ✓ | ✓ |
| Call Recorder API | ✓ | ✓ | ✓ |
Real-time Speech Snap-in
| Interface | Testing | Support | Promote |
| Real-time Speech APIs | ✓ | ✓ | ✓ |
WebRTC Snap-in
| Interface | Testing | Support | Promote |
| WebRTC APIs | ✓ | ✓ | ✓ |
Work Assignment Snap-in
| Interface | Testing | Support | Promote |
| Work Assignment APIs | ✓ | ✓ | ✓ |
Legend
The tables on the left lists Avaya interfaces by platform. A tick indicates eligibility as follows:
Testing: Tech Partners and Test-enabled members can request compliance testing.
Support: All enhanced level members can request technical support.
Promote: All members can request free Tier 1 and 2 technical support.
