Interfaces Eligible for Compliance Testing & Technical Support

↓ Avaya Breeze Platform and Avaya Oceana Solution ↓ Avaya Client SDK, Avaya Vantage and Avaya OneCloud UCaaS ↓ Other Avaya OneCloud UCaaS Solutions ↓ Other OneCloud CCaaS Solutions

Avaya Interface Eligibility Icons

    Community Forum Board: For all Registered & Enhanced level members.

    Free Tier 1 & 2 Technical Support: For all Registered members.

    Tier 1-4 Technical Support: Available with Enhanced Memberships.

    Compliance Testing: For Technology Partners and Test-enabled members.

Avaya Breeze Platform and Avaya Oceana Solution
Avaya Breeze Core API
Q&A Forum Support
Free Tech Support
Paid Tech Support
Compliance Testing
Engagement Designer Snap-in
Q&A Forum Support
Free Tech Support
Paid Tech Support
Compliance Testing
Avaya Oceana Solution    
Paid Tech Support
Note 1
Compliance Testing
Note 1
Avaya Analytics    
Paid Tech Support
Compliance Testing
Related Breeze and/or Oceana Snap-ins
  • BotConnector Snap-in API
  • BotConnector Event API
  • Co-Browsing Snap-in APIs
  • Context Store Snap-in API
  • CRMGateway Snap-in ReST API **
  • Engagement Call Control Snap-in API
  • Message Recording Snap-in API
  • Mobile Video APIs (** Free Tier 1 & 2 Only)
  • WebRTC Snap-in API
  • Work Assignment Snap-in API
  • Digital Connector (Messaging) API
** No Compliance Testing 		 
Free Tech Support
Paid Tech Support
Compliance Testing
NOTE 1: Technology Partners interested in Compliance Testing with Avaya Oceana should speak with their DevConnect Business Development Manager. Technical Support for Avaya Oceana APIs is dependent upon the status of Avaya Breeze Core API or Related Snap-ins used in the solution.

Avaya Interface Eligibility Icons

    Community Forum Board: For all Registered & Enhanced level members.

    Free Tier 1 & 2 Technical Support: For all Registered members.

    Tier 1-4 Technical Support: Available with Enhanced Memberships.

    Compliance Testing: For Technology Partners and Test-enabled members.

Avaya Client SDK, Avaya Vantage, Avaya OneCloud UCaaS
Avaya Client SDK*
  • for Android
  • for iOS
  • for Javascript
  • for Windows
  • for MacOS
* Package content varies by OS
Q&A Forum Support
Free Tech Support
Paid Tech Support
Compliance Testing
Avaya Vantage Device - Using Avaya Client SDK for Android
Q&A Forum Support
Free Tech Support
Paid Tech Support
Compliance Testing
Avaya Vantage Device - Peripherals and other applications not using Avaya Client SDK    
Paid Tech Support
Compliance Testing
Avaya OneCloud UCaaS - External API for Peripherals    
Paid Tech Support
Compliance Testing

Avaya Interface Eligibility Icons

    Community Forum Board: For all Registered & Enhanced level members.

    Free Tier 1 & 2 Technical Support: For all Registered members.

    Tier 1-4 Technical Support: Available with Enhanced Memberships.

    Compliance Testing: For Technology Partners and Test-enabled members.

Other Avaya OneCloud UCaaS Solutions

(Also see Avaya Vantage, Avaya OneCloud UCaaS & Avaya Client SDK)

Avaya Aura Enterprise Platform
Communication Manager
Session Manager
System Manager
Presence Services Snap-in
Session Border Controller for Enterprise		    
Paid Tech Support
Compliance Testing
Application Enablement Services
(JTAPI, TSAPI, DMCC and Web Services)
Q&A Forum Support
Free Tech Support
Paid Tech Support
Compliance Testing

IP Office Mid-Sized Enterprise Platform
IP Office
IP Office Server Edition		    
Paid Tech Support
Compliance Testing

Endpoints and Clients
Avaya One-X Communicator     Paid Tech Support Compliance Testing
IP Deskphones  
Free Tech Support
Note 2
Paid Tech Support
Compliance Testing
Avaya Video Conferencing Endpoints
(XT Series and CU360)		    
Paid Tech Support
  

Others
Meeting Exchange    
Paid Tech Support
  
Device Enrollment Services
Q&A Forum Support
      
Avaya Meetings Server
Q&A Forum Support
  
Paid Tech Support
  
Note 2: Free Tier 1 & 2 technical support available only for the One-X Deskphone XML API.

Avaya Interface Eligibility Icons

    Community Forum Board: For all Registered & Enhanced level members.

    Free Tier 1 & 2 Technical Support: For all Registered members.

    Tier 1-4 Technical Support: Available with Enhanced Memberships.

    Compliance Testing: For Technology Partners and Test-enabled members.

Other OneCloud CCaaS Solutions

Automation
Avaya Experience Portal    
Paid Tech Support
Compliance Testing
Proactive Contact    
Paid Tech Support
  
Avaya Proactive Outreach Manager
Q&A Forum Support
  
Paid Tech Support
Compliance Testing

Multiexperience Contact Center
Avaya Aura Contact Center
Q&A Forum Support
  
Paid Tech Support
Compliance Testing
Avaya Elite Multichannel    
Paid Tech Support
Compliance Testing
Avaya One-X Agent    
Paid Tech Support
Compliance Testing
Avaya Contact Center Select    
Paid Tech Support
Compliance Testing
IP Office Contact Center
Q&A Forum Support
  
Paid Tech Support
Compliance Testing
Avaya Orchestration Designer
Q&A Forum Support
Free Tech Support
Paid Tech Support
Compliance Testing
Avaya Workspaces for Call Center Elite
Q&A Forum Support
  
Paid Tech Support
 

Analytics & Reporting
Call Management System      
Compliance Testing
Avaya IQ    
Paid Tech Support
  

Others
Avaya Control Manager    
Paid Tech Support
  
Avaya Customer Connections Controls    
Paid Tech Support
  
Customer Interactions Express    
Paid Tech Support
  
Avaya Interaction Center    
Paid Tech Support
Compliance Testing