AgentView is a GUI-based Windows application which demonstrates functionality exposed through the Avaya Application Enablement (AE) Services' Telephony Services API (TSAPI) service. This includes actions and operations such as:
- Agent log-in and log-out,
- Call monitoring,
- Call handling services such as 'answer' and 'disconnect' offered by the TSAPI Service,
- Agent state changes using the enablePending feature,
- Monitoring and display of Agent State (Ready, Not Ready or Busy) and Agent Talk State (Idle or On Call), and
- Access to additional information such as the state of the Call/Connection and the calling/called extensions (ANI/DNIS).