AgentView is a GUI-based Windows application which demonstrates functionality exposed through the Avaya Application Enablement (AE) Services' Telephony Services API (TSAPI) service. This includes actions and operations such as:

• Agent log-in and log-out,
• Call monitoring,
• Call handling services such as 'answer' and 'disconnect' offered by the TSAPI Service,
• Agent state changes using the enablePending feature,
• Monitoring and display of Agent State (Ready, Not Ready or Busy) and Agent Talk State (Idle or On Call), and
• Access to additional information such as the state of the Call/Connection and the calling/called extensions (ANI/DNIS).

• Avaya Communication Manager 5.0
• Avaya Application Enablement (AE) Services 4.2
• AE Services TSAPI Basic License

• Avaya AE Services Release 4.2 TSAPI SDK
• Avaya AE Services Release 4.2 TSAPI Client
• Microsoft .net Framework version 2.0 or later

• TSAPI AgentView Sample Application Overview (13.1 MB .pdf)
• AgentView Sample Application SOURCE CODE Download (52.1 KB .zip)
• AgentView Sample Application EXECUTABLE Download (1.23 MB .zip)

Additional Resources

• Avaya Aura Application Enablement Services
• AE Services: TSAPI SDK