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Forum Index » Avaya ACE Custom Application Development Forum (Archive May 2021) » Integrate new ASR & TTS support.   XML
Author Message

Joined: 11/03/2005 14:43:53
Messages: 5

Hope this is the correct forum to post.

I work for IBM, and the Technical Lead for a new IBM asset named "MRCP Server" This server provides the ability for VXML browsers supporting the MRCP-V2 protocol to access IBM Watson Speech services. (Speech-To-Text, and Text-To-Speech). We have successfully completed integration with IVR vendors (Genesys, Cisco, and Blueworx).

We have an AEP 7.0.2 platform installed, and we've hit a block with the VPMS configuration & License requirements to allow us to configure VPMS to reference the "MRCP Server" for ASR, and TTS services. This is blocking our integration effort between Avaya AEP and Watson Speech.

We are asking for help to understand how we can satisfy / bypass the license requirements in the VPMS so we can configure our "MRCP server" to be used by the MPPs during call processing to satisfy ASR & TTS needs.

Please let me know if you require more details.

Appreciate your time and help.
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