Hi dears,

We have an IVR application installed for one of our clients. There is one number who says that he dialed to ivr but after choosing to contact to agent he was dropped. In my IVR logs user have been transferred to corresponding VDN, but I can not check Communication Manager logs. I checked the CMS reports and there was written that "Disposition " = "IFLOW". SO, what does this mean. Is there a problem with CM or IVR?

Thanks in advance

Is this an OD application which this forum targets? Which IVR are you running?

I did not find forum related to CMS.

IVR build with OD 7.0.1