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Yarinor
Joined: May 11, 2021
Messages: 5
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Hello,

We are seeing errors about an IVR application in our log viewer. The code performs properly, but frequently there are HTTP connection aborted errors that occur within different modules. These errors have occurred at different places inside of different modules but always after a prompt or a menu prompt.

the error messages are:
QSESM00070: Application errors occurred for an application
PAVB_00226: HTTP connection aborted

I have attached a picture of the errors from the Log Report and also a picture of the contact details of an example call wherein this error occurred.


Thank you!
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  • [Thumb - Capture.PNG]

WilsonYu
Joined: Nov 6, 2013
Messages: 3944
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These screenshots don't tell much. I would need to take a look at the app trace.log and see if there is any error with the application on the app server side.
Yarinor
Joined: May 11, 2021
Messages: 5
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Hello,
Here is an example application trace. According to the Log Report the above mentioned errors occurred during the call, however I couldn't find any errors in the application trace itself.
Filename example_trace.log [Disk] Download
Description No description given
Filesize 459 Kbytes
Downloaded: 594 time(s)

WilsonYu
Joined: Nov 6, 2013
Messages: 3944
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I don't see any problem in this log. You have to provide something that is relevant to the errors that you see.
Yarinor
Joined: May 11, 2021
Messages: 5
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Please let me know which logs can be relevant to the error and I will provide them.
WilsonYu
Joined: Nov 6, 2013
Messages: 3944
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You need to provide the logs in the app trace.log that match the time of the error.
Yarinor
Joined: May 11, 2021
Messages: 5
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Here are all the logs I could find for an example call with this error including the error in the log viewer, the contact details trace and the app trace log. All are with the same time and same session id as seen in the error message
Filename trace.log [Disk] Download
Description No description given
Filesize 515 Kbytes
Downloaded: 425 time(s)

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Filename contactdetails.docx [Disk] Download
Description No description given
Filesize 64 Kbytes
Downloaded: 413 time(s)

WilsonYu
Joined: Nov 6, 2013
Messages: 3944
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I am seeing a big time gap here. Not sure what happens without the vxml in the log. It would help if you enable the vxml log. Also by looking at the voice browser log would help to see what is browser is trying fetch from the app server at that point. It could be the app server connection times out. It is a timeout you can configure on Tomcat.

26/05/2021 11:12:54:791 DEBUG - DEBA44CA3BE63BE444E9368BD72F4183:/R0_MYA : session id:mpp-ivr-pl2-2021146081150-6 | R5_MYA:GetTz-GetTz | ============================== | phraseNum :
26/05/2021 11:13:10:114 INFO - DEBA44CA3BE63BE444E9368BD72F4183:/R0_MYA : Using SCESession DEBA44CA3BE63BE444E9368BD72F4183:/R0_MYA servlet : GetTz-SaveTz
Yarinor
Joined: May 11, 2021
Messages: 5
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Ok, here are the logs for another call including the vxml log for the session id.
Filename SessionSlot-017.log [Disk] Download
Description No description given
Filesize 1536 Kbytes
Downloaded: 367 time(s)

Filename mpp-ivr-pl2-2021150094203-17.docx [Disk] Download
Description No description given
Filesize 50 Kbytes
Downloaded: 369 time(s)

Filename trace.log [Disk] Download
Description No description given
Filesize 510 Kbytes
Downloaded: 360 time(s)

WilsonYu
Joined: Nov 6, 2013
Messages: 3944
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I can't see any error in these new files. I have to start with an error and then do the trace. Also, the trace.log does not have vxml.
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