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Forum Index » Avaya Orchestration Designer » HTTP connection aborted   XML
 
Author Message
Yarinor



Joined: 11/05/2021 07:56:42
Messages: 5
Offline

Hello,

We are seeing errors about an IVR application in our log viewer. The code performs properly, but frequently there are HTTP connection aborted errors that occur within different modules. These errors have occurred at different places inside of different modules but always after a prompt or a menu prompt.

the error messages are:
QSESM00070: Application errors occurred for an application
PAVB_00226: HTTP connection aborted

I have attached a picture of the errors from the Log Report and also a picture of the contact details of an example call wherein this error occurred.


Thank you!
[Thumb - Capture1.PNG]
 Filename Capture1.PNG [Disk] Download
 Description No description given
 Filesize 268 Kbytes
 Downloaded:  62 time(s)

[Thumb - Capture.PNG]
 Filename Capture.PNG [Disk] Download
 Description No description given
 Filesize 172 Kbytes
 Downloaded:  66 time(s)

WilsonYu



Joined: 06/11/2013 14:29:24
Messages: 3796
Offline

These screenshots don't tell much. I would need to take a look at the app trace.log and see if there is any error with the application on the app server side.
Yarinor



Joined: 11/05/2021 07:56:42
Messages: 5
Offline

Hello,
Here is an example application trace. According to the Log Report the above mentioned errors occurred during the call, however I couldn't find any errors in the application trace itself.
 Filename example_trace.log [Disk] Download
 Description No description given
 Filesize 459 Kbytes
 Downloaded:  64 time(s)

WilsonYu



Joined: 06/11/2013 14:29:24
Messages: 3796
Offline

I don't see any problem in this log. You have to provide something that is relevant to the errors that you see.
Yarinor



Joined: 11/05/2021 07:56:42
Messages: 5
Offline

Please let me know which logs can be relevant to the error and I will provide them.
WilsonYu



Joined: 06/11/2013 14:29:24
Messages: 3796
Offline

You need to provide the logs in the app trace.log that match the time of the error.
Yarinor



Joined: 11/05/2021 07:56:42
Messages: 5
Offline

Here are all the logs I could find for an example call with this error including the error in the log viewer, the contact details trace and the app trace log. All are with the same time and same session id as seen in the error message
 Filename trace.log [Disk] Download
 Description No description given
 Filesize 515 Kbytes
 Downloaded:  48 time(s)

[Thumb - Capture.PNG]
 Filename Capture.PNG [Disk] Download
 Description No description given
 Filesize 4 Kbytes
 Downloaded:  49 time(s)

 Filename contactdetails.docx [Disk] Download
 Description No description given
 Filesize 64 Kbytes
 Downloaded:  50 time(s)

WilsonYu



Joined: 06/11/2013 14:29:24
Messages: 3796
Offline

I am seeing a big time gap here. Not sure what happens without the vxml in the log. It would help if you enable the vxml log. Also by looking at the voice browser log would help to see what is browser is trying fetch from the app server at that point. It could be the app server connection times out. It is a timeout you can configure on Tomcat.

26/05/2021 11:12:54:791 DEBUG - DEBA44CA3BE63BE444E9368BD72F4183:/R0_MYA : session id:mpp-ivr-pl2-2021146081150-6 | R5_MYA:GetTz-GetTz | ============================== | phraseNum :
26/05/2021 11:13:10:114 INFO - DEBA44CA3BE63BE444E9368BD72F4183:/R0_MYA : Using SCESession DEBA44CA3BE63BE444E9368BD72F4183:/R0_MYA servlet : GetTz-SaveTz
Yarinor



Joined: 11/05/2021 07:56:42
Messages: 5
Offline

Ok, here are the logs for another call including the vxml log for the session id.
 Filename SessionSlot-017.log [Disk] Download
 Description No description given
 Filesize 1536 Kbytes
 Downloaded:  45 time(s)

 Filename mpp-ivr-pl2-2021150094203-17.docx [Disk] Download
 Description No description given
 Filesize 50 Kbytes
 Downloaded:  48 time(s)

 Filename trace.log [Disk] Download
 Description No description given
 Filesize 510 Kbytes
 Downloaded:  42 time(s)

WilsonYu



Joined: 06/11/2013 14:29:24
Messages: 3796
Offline

I can't see any error in these new files. I have to start with an error and then do the trace. Also, the trace.log does not have vxml.
 
 
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