Was wondering if anyone has a customer that uses MS CRM Dynamics and has built the CTI toolbar within CRM using CCT .NET SDK.

I know there is an AMC connector, but that is not an option for my customer.

Would like to know the high-level design that was used, in other words, was CCT .NET placed on same IIS as CRM application and all thin client at desktop?
Any guidance would be appreciated.

Greg.

Hi Greg, check out Dynamics Telephony. It is a seamless telephony toolbar for Dynamics CRM and I have several customers using it.

By project, do you mean you're trying to integrate MS Dynamics with Avaya? Sorry, but I'm somewhat curious as to what you really need.

If you do intend to integrate Dyamics with Avaya, you can check out Tenfold. You can also schedule a free demo or start your free trial with Tenfold today. These systems can be integrated in as fast as 5 minutes, so you won't have to worry about coding, files getting lost, settings incompatibility, etc.

You may know more about the integration here: https://www.tenfold.com/integrations/dynamics/avaya

Have a good one!