Messages posted by soliman

Message
[+] Engagement Designer » Breeze Instance Not Making Call, 10/04/2018 18:02:10 » Go to message
JoelEzell wrote:More certificate fun: 2018-04-04 13:35:15,720 [WorkManager.MediaServerThreadPool : 4] com.avaya.AamsConnectorLibrary FINE - [retryRequest threadId=0x000061D3 executionCount=1 exception=javax.net.ssl.SSLPeerUnverifiedException: Host name '11.232.153.55' does not match the certificate subject provided by the peer (C=US, O=Avaya, CN=ipclab-mediaserver.ipclab.org)] 2018-04-04 13:35:15,720 [WorkManager.MediaServerThreadPool : 4] com.avaya.AamsConnectorLibrary ERROR - [::Context] SSL exception: Host name '11.232.153.55' does not match the certificate subject provided by the peer (C=US, O=Avaya, CN=ipclab-mediaserver.ipclab.org) I think you need to provision the AAMS FQDN (ipclab-mediaserver.ipclab.org) in System Manager rather than the IP address (11.232.153.55). This FQDN must be resolvable via DNS or /etc/hosts. we were able to add the entry in the hosts file. The error remains but it shows the hostname instead of the IP in the error. Any idea what else to look at? The media server also looks fine. I attached an image displaying the status. Thanks

[+] Engagement Designer » Breeze Instance Not Making Call, 10/04/2018 15:45:04 » Go to message
RobertFavero wrote:The FQDN of the AAMS must either be configured in DNS or it must be added to /etc/hosts on each Breeze node. the FQDN is configured in DNS. We do not have root access to modify the hosts file.

[+] Engagement Designer » Breeze Instance Not Making Call, 06/04/2018 17:55:26 » Go to message
JoelEzell wrote:More certificate fun: 2018-04-04 13:35:15,720 [WorkManager.MediaServerThreadPool : 4] com.avaya.AamsConnectorLibrary FINE - [retryRequest threadId=0x000061D3 executionCount=1 exception=javax.net.ssl.SSLPeerUnverifiedException: Host name '11.232.153.55' does not match the certificate subject provided by the peer (C=US, O=Avaya, CN=ipclab-mediaserver.ipclab.org)] 2018-04-04 13:35:15,720 [WorkManager.MediaServerThreadPool : 4] com.avaya.AamsConnectorLibrary ERROR - [::Context] SSL exception: Host name '11.232.153.55' does not match the certificate subject provided by the peer (C=US, O=Avaya, CN=ipclab-mediaserver.ipclab.org) I think you need to provision the AAMS FQDN (ipclab-mediaserver.ipclab.org) in System Manager rather than the IP address (11.232.153.55). This FQDN must be resolvable via DNS or /etc/hosts. it is already configured that way, but for some reason it is using the IP according to the logs.

[+] Engagement Designer » Breeze Instance Not Making Call, 04/04/2018 12:38:39 » Go to message
JoelEzell wrote:Hello again. It looks like your AAMS server doesn't have a certificate that is trusted by Breeze: 2018-04-03 15:02:41,717 [WorkManager.MediaServerThreadPool : 0] com.avaya.AamsConnectorLibrary ERROR - [::Context] SSL exception: com.ibm.jsse2.util.h: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is: java.security.cert.CertPathValidatorException: The certificate issued by CN=SIP Product Certificate Authority, OU=SIP Product Certificate Authority, O=Avaya Inc., C=US is not trusted; internal cause is: java.security.cert.CertPathValidatorException: Certificate chaining error Please follow the instructions in the "Administering Avaya Aura Media Server for REST" section of our deployment guide: https://www.devconnectprogram.com/fileMedia/download/019df8f8-7894-4aef-9f0b-5a708d013a37. In particular, it says: 10. Navigate to Security > Certificate Management > Key Store. 11. Assign System Manager signed certificate to all service profiles. 12. Click Save. That said, I'm going to open a bug against Breeze because this sort of misconfiguration should have resulted in a clear error that is visible at the workflow level. Let me know how things go for you. after the changes, I am receiving this error: ....Status: No AMS available ....httpErrorCode: 0 ....error: UNAVAILABLE thanks

[+] Engagement Designer » Breeze Instance Not Making Call, 03/04/2018 15:05:59 » Go to message
JoelEzell wrote:Hi, I only see ed.log. Can you please try again to attach Breeze.log? I apologize. I thought it got attached

[+] Engagement Designer » Breeze Instance Not Making Call, 03/04/2018 14:10:08 » Go to message
JoelEzell wrote:Can you please open two command prompts on Breeze and do the following? - Shell 1: - ce dlogon - ce dlogw > /tmp/breeze.log - Shell 2: - ce dlogon EngagementDesigner - ce dlogw EngagementDesigner > /tmp/ed.log Run your workflow Ctrl-C in each shell. You can then attach both breeze.log and ed.log as attachments. I made some changes to the lab and tested. here are the logs. thanks

[+] Engagement Designer » Breeze Instance Not Making Call, 02/04/2018 18:51:58 » Go to message
JoelEzell wrote:Hello. Do you have a media server configured? A media server is required to make calls. If you do have one configured: * Does the make call task return an error or does it appear to succeed? * Please check error logs by doing the following from the command line: "ce dlogv" and "ce dlogv EngagementDesigner" The media server is configured and the status shows OK. I attached an image. I terminated all other test instances and I created a new instance for a workflow which is a simple start --> Make Call --> End The make call has the first test number Calling Party: 13174434433@testlab.org Called Party: 13174434432@testlab.org Caller ID: 13174434433 I did an Error Check (0 Errors/0 Warnings) I did a debug, which completed the flow with no issues. The workflow turned green. I deployed and created the instance which was instance # 146 Here is the log from engagement designer 2018-04-02 19:32:30,950 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallInterceptedCALL_INTERCEPT_FROM_CALLING_PARTY1.0 [com.avaya.app.entity.BpmEventCatalogRule@5f883cfd] 2018-04-02 19:32:30,950 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallInterceptedCALL_INTERCEPT_FROM_CALLING_PARTY1.0 [com.avaya.app.entity.BpmEventCatalogRule@d853dc7f] 2018-04-02 19:32:30,951 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallInterceptedCALL_INTERCEPT_TO_CALLED_PARTY1.0 [] 2018-04-02 19:32:30,951 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallInterceptedCALL_INTERCEPT_TO_CALLED_PARTY1.0 [] 2018-04-02 19:32:30,952 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallCALL_ALERTING1.0 [] 2018-04-02 19:32:30,952 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallCALL_ALERTING1.0 [] 2018-04-02 19:32:30,953 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallCALL_ANSWERED1.0 [] 2018-04-02 19:32:30,953 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallCALL_ANSWERED1.0 [] 2018-04-02 19:32:30,954 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallADD_PARTICIPANT_FAILED1.0 [] 2018-04-02 19:32:30,954 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallADD_PARTICIPANT_FAILED1.0 [] 2018-04-02 19:32:30,954 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallPARTICIPANT_DROPPED1.0 [] 2018-04-02 19:32:30,955 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallPARTICIPANT_DROPPED1.0 [] 2018-04-02 19:32:30,955 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallCALL_ORIGINATED1.0 [] 2018-04-02 19:32:30,956 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallCALL_ORIGINATED1.0 [] 2018-04-02 19:32:30,956 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallCALL_ENDED1.0 [] 2018-04-02 19:32:30,957 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallCALL_ENDED1.0 [] 2018-04-02 19:32:30,957 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallCALL_OFFERED_FROM_CALLING_PARTY1.0 [] 2018-04-02 19:32:30,958 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallCALL_OFFERED_FROM_CALLING_PARTY1.0 [] 2018-04-02 19:32:30,958 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallOFFERING_CALL_TO_CALLED_PARTY1.0 [] 2018-04-02 19:32:30,958 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallOFFERING_CALL_TO_CALLED_PARTY1.0 [] 2018-04-02 19:32:30,959 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding SpeechSearchSPEECH_SEARCH_STARTED1.0 [] 2018-04-02 19:32:30,959 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding SpeechSearchSPEECH_SEARCH_STARTED1.0 [] 2018-04-02 19:32:30,960 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding SpeechSearchSPEECH_SEARCH_STOPPED1.0 [] 2018-04-02 19:32:30,960 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding SpeechSearchSPEECH_SEARCH_STOPPED1.0 [] 2018-04-02 19:32:30,961 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding SpeechSearchSPEECH_SEARCH_ERROR1.0 [] 2018-04-02 19:32:30,961 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding SpeechSearchSPEECH_SEARCH_ERROR1.0 [] 2018-04-02 19:32:30,962 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding SpeechSearchSPEECH_SEARCH_MATCH1.0 [] 2018-04-02 19:32:30,962 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding SpeechSearchSPEECH_SEARCH_MATCH1.0 [] 2018-04-02 19:32:30,962 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding WorkAssignmentWORK_OFFER1.0 [] 2018-04-02 19:32:30,963 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding WorkAssignmentWORK_OFFER1.0 [] 2018-04-02 19:32:30,963 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding WorkAssignmentWORK_QUEUED1.0 [] 2018-04-02 19:32:30,964 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding WorkAssignmentWORK_QUEUED1.0 [] 2018-04-02 19:32:30,964 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding WorkAssignmentWORK_ERROR1.0 [] 2018-04-02 19:32:30,965 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding WorkAssignmentWORK_ERROR1.0 [] 2018-04-02 19:32:30,965 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding WorkAssignmentSTART_EVENT1.0 [] 2018-04-02 19:32:30,966 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding WorkAssignmentSTART_EVENT1.0 [] 2018-04-02 19:32:30,966 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding WorkAssignmentRESUME_EVENT1.0 [] 2018-04-02 19:32:30,966 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding WorkAssignmentRESUME_EVENT1.0 [] 2018-04-02 19:32:30,967 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallReconstruction_EACCALL_NOT_RECONSTRUCTED1.0 [] 2018-04-02 19:32:30,967 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding CallReconstruction_EACCALL_NOT_RECONSTRUCTED1.0 [] 2018-04-02 19:32:30,968 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding MessageINCOMING_SMS1.0 [] 2018-04-02 19:32:30,968 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding MessageINCOMING_SMS1.0 [] 2018-04-02 19:32:30,969 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT1.0 [] 2018-04-02 19:32:30,969 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT1.0 [] 2018-04-02 19:32:30,969 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_VOICE1.0 [] 2018-04-02 19:32:30,970 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_VOICE1.0 [] 2018-04-02 19:32:30,970 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_CHAT1.0 [] 2018-04-02 19:32:30,971 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_CHAT1.0 [] 2018-04-02 19:32:30,971 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_EMAIL1.0 [] 2018-04-02 19:32:30,972 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_EMAIL1.0 [] 2018-04-02 19:32:30,972 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_SMS1.0 [] 2018-04-02 19:32:30,972 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_SMS1.0 [] 2018-04-02 19:32:30,973 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_SOCIAL1.0 [] 2018-04-02 19:32:30,973 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_SOCIAL1.0 [] 2018-04-02 19:32:30,974 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_OUTBOUND1.0 [] 2018-04-02 19:32:30,974 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_OUTBOUND1.0 [] 2018-04-02 19:32:30,975 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_VIDEO1.0 [] 2018-04-02 19:32:30,975 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_VIDEO1.0 [] 2018-04-02 19:32:30,976 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_GENERIC1.0 [] 2018-04-02 19:32:30,976 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_GENERIC1.0 [] 2018-04-02 19:32:30,977 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_FAILED1.0 [] 2018-04-02 19:32:30,977 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_FAILED1.0 [] 2018-04-02 19:32:30,978 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_TRANSFER_TO_SERVICE1.0 [] 2018-04-02 19:32:30,978 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterROUTE_CONTACT_TRANSFER_TO_SERVICE1.0 [] 2018-04-02 19:32:30,978 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_AUTOMATION_COMPLETE1.0 [] 2018-04-02 19:32:30,979 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_AUTOMATION_COMPLETE1.0 [] 2018-04-02 19:32:30,979 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_ANSWERED1.0 [] 2018-04-02 19:32:30,980 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_ANSWERED1.0 [] 2018-04-02 19:32:30,980 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_NOT_ANSWERED1.0 [] 2018-04-02 19:32:30,981 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_NOT_ANSWERED1.0 [] 2018-04-02 19:32:30,981 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_ABANDONED1.0 [] 2018-04-02 19:32:30,982 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_ABANDONED1.0 [] 2018-04-02 19:32:30,982 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_ENDED1.0 [] 2018-04-02 19:32:30,982 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_ENDED1.0 [] 2018-04-02 19:32:30,983 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_TRANSFERRED1.0 [] 2018-04-02 19:32:30,983 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_TRANSFERRED1.0 [] 2018-04-02 19:32:30,984 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_CONFERENCED1.0 [] 2018-04-02 19:32:30,984 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding OmniCenterCONTACT_CONFERENCED1.0 [] 2018-04-02 19:32:30,985 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding WorkFlowTERMINATE_WFI1.0 [] 2018-04-02 19:32:30,985 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding WorkFlowTERMINATE_WFI1.0 [] 2018-04-02 19:32:30,985 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallALERTING1.0 [] 2018-04-02 19:32:30,986 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallALERTING1.0 [] 2018-04-02 19:32:30,986 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallANSWERED1.0 [] 2018-04-02 19:32:30,987 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallANSWERED1.0 [] 2018-04-02 19:32:30,987 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallPARTICIPANT_DROPPED1.0 [] 2018-04-02 19:32:30,988 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallPARTICIPANT_DROPPED1.0 [] 2018-04-02 19:32:30,988 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallCONFERENCED1.0 [] 2018-04-02 19:32:30,989 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallCONFERENCED1.0 [] 2018-04-02 19:32:31,002 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallTRANSFERRED1.0 [] 2018-04-02 19:32:31,002 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallTRANSFERRED1.0 [] 2018-04-02 19:32:31,003 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallHELD1.0 [] 2018-04-02 19:32:31,003 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallHELD1.0 [] 2018-04-02 19:32:31,004 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallUNHELD1.0 [] 2018-04-02 19:32:31,004 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallUNHELD1.0 [] 2018-04-02 19:32:31,005 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallACTIVE1.0 [] 2018-04-02 19:32:31,005 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallACTIVE1.0 [] 2018-04-02 19:32:31,006 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallFAILED1.0 [] 2018-04-02 19:32:31,006 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding LocalECCCallFAILED1.0 [] 2018-04-02 19:32:31,007 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding REFSNMP1 [] 2018-04-02 19:32:31,007 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding REFSNMP1 [] 2018-04-02 19:32:34,322 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Adding 146 com.avaya.app.entity.Instance@66844e35 2018-04-02 19:32:34,322 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Publishing event for create instance with payload: null 2018-04-02 19:32:34,332 [WebContainer : 1] EngagementDesigner INFO - EngagementDesigner-3.4.0.0.32008 - Removing 146 On the otherhand, when I check the helloworld service log 2018-04-02 16:51:01,848 [SipContainerPool : 3] HelloWorld INFO - HelloWorld-3.4.0.0.340003 - Call from 13174434433 to 13174434432 entered Hello World Service when I call between the two numbers using one-X Communicator and Avaya Equinox and I see the caller ID changed. Thanks

[+] Engagement Designer » Breeze Instance Not Making Call, 29/03/2018 15:09:03 » Go to message
I setup a new breeze lab but I am unable to get it to make a call. I tested the hello world snap-in to test and the caller ID shows as Hello From EDP using two test phone numbers via communicator onex and avaya Equinox, but when I create a simple workflow with engagement designer to make a call and create an instance, the call never happens. Here are my settings and statuses: Avaya Breeze > Media Server Monitoring> Media Server Overload Status:Green Check License Mode: Licensed Lock Mode: unlocked Authentication:Green Check Avaya Breeze Server: breezelab Connection Status:Green Check For the two Numbers that I am testing with: Users > User Management > Manage Users >Application Sequences Origination Sequence: Breeze Application Termination Sequence: Breeze Application Routing > Dial Patterns I created a pattern for the two numbers pattern: 1312xxxxxxx min: 11 max: 11 SIP domain: testlab.org Originating Locations and Routing Policies : -ALL- Routing policy Name: TestLabCM Routing Policy Destination: TestLabCM I also created a Routing Policy for Avaya Breeze as a Sip Entity as Destination with the dial pattern 1312xxxxxxx Under Avaya Breeze > Configuration > Service Profiles I created a service profile "MyTestProfile" and I added Engagement Designer and HelloWorld servie to Under Avaya Breeze > Configuration > Implicit UserProfiles I created a new Implicit User profile Rule Service Profile: MyTestProfile Pattern: 1312xxxxxxx Min: 11 Max: 11 I assigned this profile "MyTestProfile" to the two test phone numbers that I am using Do any of these settings have misconfiguration? Any help is greatly appreciated.

[+] Avaya Breeze » Breeze Instance Not Making Call, 29/03/2018 14:35:09 » Go to message
I setup a new breeze lab but I am unable to get it to make a call. I tested the hello world snap-in to test and the caller ID shows as Hello From EDP using two test phone numbers via communicator onex and avaya Equinox, but when I create a simple workflow with engagement designer to make a call and create an instance, the call never happens. Here are my settings and statuses: Avaya Breeze > Media Server Monitoring> Media Server Overload Status:Green Check License Mode: Licensed Lock Mode: unlocked Authentication:Green Check Avaya Breeze Server: breezelab Connection Status:Green Check For the two Numbers that I am testing with: Users > User Management > Manage Users >Application Sequences Origination Sequence: Breeze Application Termination Sequence: Breeze Application Routing > Dial Patterns I created a pattern for the two numbers pattern: 1312xxxxxxx min: 11 max: 11 SIP domain: testlab.org Originating Locations and Routing Policies : -ALL- Routing policy Name: TestLabCM Routing Policy Destination: TestLabCM I also created a Routing Policy for Avaya Breeze as a Sip Entity as Destination with the dial pattern 1312xxxxxxx Under Avaya Breeze > Configuration > Service Profiles I created a service profile "MyTestProfile" and I added Engagement Designer and HelloWorld servie to Under Avaya Breeze > Configuration > Implicit UserProfiles I created a new Implicit User profile Rule Service Profile: MyTestProfile Pattern: 1312xxxxxxx Min: 11 Max: 11 I assigned this profile "MyTestProfile" to the two test phone numbers that I am using Do any of these settings have misconfiguration? Any help is greatly appreciated.

[+] Engagement Designer » Engagement Designer WorkFlow Instance Error, 22/03/2018 18:12:03 » Go to message
AMS was not assigned which solved the problem. Big Thanks!

[+] Engagement Designer » Engagement Designer WorkFlow Instance Error, 22/03/2018 12:30:10 » Go to message
Here is the log. Please check the log starting from this timestamp: 2018-03-22 13:21:58 Thanks

[+] Engagement Designer » Engagement Designer WorkFlow Instance Error, 22/03/2018 09:55:03 » Go to message
I setup a new breeze lab. I deployed the ED tasks bundle under Bundles in Admin Console. To test ED, I created a simple work flow to make a call but the workflow instance fails returning a generic error. "call failed to initiate. java.lang.IllegalStateException: initiate could not succeed due to internal problems" any help is appreciated. Thanks

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