Hi

I am using the DefaultDialogflowApp present in the sample application of 7.2.3
The OD and dialogflow integration white paper documents that when a response payload comes to app that contains listen_to_speech as true in DTMF payload, the app can accept the DTMF as well as speech input.
But when I try the sample application for the same it is only accepting the DTMF and not the speech. Please help me in this.
Does it require certain changes to be done in the app? Any settings or some custom coding or some property?

Thanks
Navneet Kaur

Thanks alot. This worked

Hi

I want to understand what is the purpose of the Expression in prompt file. How it is used and the how to configure the ecmascript variable for the same.

I am not able to understand from the dev guide. Can someone explain with some example


Thanks
Navneet

Hi

I have a variable that contains text. I want to play the text back to user using prompt. But the application does not have the TTS server. Is there any way to achieve this without using TTS?

I have the sample application for 7.2.3 on which the "readme" document says "The content has to be cached in the "application.reply_uri" EcmaScript variable on the platform." and this Application uses Expression in prompt for playing the audio.

But I am not getting how to cache it.


Please help in this

Thanks
Navneet kaur

Any specific settings that need to done for blind, consultative transfers in the OD code. Any feature or setting to be enabled?


Thanks
Navneet Kaur

Hi

I have used consultative transfer. The following is the trace log but I am not able to get whether transfer was successful or not. Can someone tell me by seeing the logs.


<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Aura Orchestration Designer"/> ?
3:<meta name="runtime-version" content="07.22.10.04"/> ?
4:<meta name="runtimecommon-version" content="07.22.10.04"/> ?
5:<meta name="copyright" content="Copyright (c) 2002-2018, Avaya"/> ?
6:<form id="untitledTransfer1"> ?
7:<block> ?
8:<prompt bargein="true" bargeintype="speech" timeout="8000ms"> ?
9:<audio src="http://ivrwebtest:8480/MacysPoc/noinput2.wav"/> ?
10:</prompt> ?
11:</block> ?
12:<transfer name="untitledConsultationTransfer" dest="tel:915137822395" type="consultation" connecttimeout="15s"> ?
13:<catch event="connection.disconnect.transfer"> ?
14:<assign name="untitledConsultationTransfer" expr="try {_event} catch (errMsg) {'undefined'}"/> ?
15:<submit next="untitledAnnounce1?___DDSESSIONID=5116A99DC597DA820D9976216B05D47F%3A%2FMacysPoc" namelist="untitledConsultationTransfer" method="get"/> ?
16:</catch> ?
17:<filled> ?
18:<assign name="untitledConsultationTransfer" expr="try {untitledConsultationTransfer} catch (errMsg) {'undefined'}"/> ?
19:</filled> ?
20:</transfer> ?
21:<catch event="connection.disconnect"> ?
22:<goto next="AvayaDefaultDisconnectHandler?___DDSESSIONID=5116A99DC597DA820D9976216B05D47F%3A%2FMacysPoc"/> ?
23:</catch> ?
24:<block> ?
25:<submit next="untitledAnnounce1?___DDSESSIONID=5116A99DC597DA820D9976216B05D47F%3A%2FMacysPoc" namelist="untitledConsultationTransfer" method="get"/> ?
26:</block> ?
27:</form> ?
28:</vxml> ?
29:?
?
13/12/2019 08:00:01:848 INFO - 5116A99DC597DA820D9976216B05D47F:/MacysPoc : Removing session from AvayaSessionTermination Servlet?
13/12/2019 08:00:01:863 INFO - 5116A99DC597DA820D9976216B05D47F:/MacysPoc : Termination URL reply : <?xml version="1.0" encoding="UTF-8"?>?
<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">?
</vxml>




Thanks
Navneet

Hi

I want the to transfer the call with the above scenario that I mentioned (dialing a 10 digit number --> then giving some pause --> then dialing the extension number as dtmf tones to get the actual transfer happen)

So, How to use the transfer node along with the app you mentioned? I did not understand



Thanks
Navneet

Hi

I need to make a call transfer using the OD 7.2.3. or 7.2.2. The scenario involves following steps :

1. Dialing out a 10 digit number
2. The call will be answered by some other IVR(not built on avaya), so have to give a pause
3. Then dial the 5 digit extension number as DTMF tones

i.e. 10 digit number+ pause+ 5 digit extension

How can I achieve this?


Thanks in advance
Navneet kaur

Thanks for your reply.

What is the difference between AACC blind transfer and blind transfer node. When to use what?

Thanks
Navneet

Hi

I modified the flow and the following log file contains the <transfer> tag but the call is not getting transferred. Is there any exception that is coming out? I cannot find the reason



Thanks
Navneet

I used the Blind Transfer node and added the number in the destination field. No <transfer> tag is there in vxml log.

Hi


Below is the log that i see for blind transfer. Can you tell me the issue?



04/11/2019 11:17:26:746 DEBUG - 9B37E8B45A2DB6576661DF538C172277:/MacysPoc : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us"> ?
2:<meta name="author" content="Avaya Aura Orchestration Designer"/> ?
3:<meta name="runtime-version" content="07.22.10.04"/> ?
4:<meta name="runtimecommon-version" content="07.22.10.04"/> ?
5:<meta name="copyright" content="Copyright (c) 2002-2018, Avaya"/> ?
6:<form id="outputFromDialogFlow"> ?

12:<catch event="connection.disconnect"> ?
13:<goto next="AvayaDefaultDisconnectHandler?___DDSESSIONID=9B37E8B45A2DB6576661DF538C172277%3A%2FMacysPoc"/> ?
14:</catch> ?
15:<block> ?
16:<submit next="check?___DDSESSIONID=9B37E8B45A2DB6576661DF538C172277%3A%2FMacysPoc"/> ?
17:</block> ?
18:</form> ?
19:</vxml> ?

?
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us"> ?
2:<meta name="author" content="Avaya Aura Orchestration Designer"/> ?
3:<meta name="runtime-version" content="07.22.10.04"/> ?
4:<meta name="runtimecommon-version" content="07.22.10.04"/> ?
5:<meta name="copyright" content="Copyright (c) 2002-2018, Avaya"/> ?
6:<form id="callTransfer"> ?
7:<catch event="connection.disconnect"> ?
8:<var name="avayadonotsave___noinputcount" expr="try {_avayaNoinputCounter} catch (errMsg) {'0'}"/> ?
9:<var name="avayadonotsave___nomatchcount" expr="try {_avayaNomatchCounter} catch (errMsg) {'0'}"/> ?
10:<submit next="AvayaDefaultDisconnectHandler?___DDSESSIONID=9B37E8B45A2DB6576661DF538C172277%3A%2FMacysPoc" namelist="avayadonotsave___noinputcount avayadonotsave___nomatchcount" method="get"/> ?
11:</catch> ?
12:</form> ?
13:</vxml> ?
14:?
?
04/11/2019 11:17:29:549 INFO - 9B37E8B45A2DB6576661DF538C172277:/MacysPoc : Removing session from AvayaSessionTermination Servlet?
04/11/2019 11:17:29:549 INFO - 9B37E8B45A2DB6576661DF538C172277:/MacysPoc : Termination URL reply : <?xml version="1.0" encoding="UTF-8"?>?
<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">?
</vxml>?
?
04/11/2019 11:17:29:549 INFO - 9B37E8B45A2DB6576661DF538C172277:/MacysPoc : HTTP Session lost removing SCESession 9B37E8B45A2DB6576661DF538C172277?
04/11/2019 11:17:29:549 INFO - 9B37E8B45A2DB6576661DF538C172277:/MacysPoc : SCESession Removed?
04/11/2019 11:17:29:549 DEBUG - 9B37E8B45A2DB6576661DF538C172277:/MacysPoc : Removing 1 session stack frames.?
04/11/2019 11:17:29:549 INFO - 9B37E8B45A2DB6576661DF538C172277:/MacysPoc : ** Popped Stack Frame [/MacysPoc]


Thanks
Navneet

Example: +91(country code) 1234567897(10digit number)

In order to dial this no. I have to give destination number as 00911234567897 or some other way?

Hi

I want to transfer the call to 10 digit number Indian number. (Is it possible to transfer to an Indian Number? If not so let say it is a US number)

For this I am using the blind transfer node and added the destination number to "destination number" field. But the call is not coming to the specified number.

Is the process that i am following is correct?

Reply at the earliest will be appreciated


Thanks
Navneet

Thanks for your reply.

I have 2 more queries

1. Avaya can only play 8khz file or it has the capability to play 16khz also?
2. Can it record a 16khz file also using a record node? All the 4 options give 8khz recording


Thanks
Navneet