Hi,
I have a CCXML application that places an outbound call with classification turned on.

Once I have received a connection.connected event, the next event I expect (and normally get) is connection.signal.

My question is - in the above scenario, inside the connection.signal event, what are all the possible values that I can possibly get for event$.info.callprogress?

I would imagine that it CANNOT be ALL the values from the entire list of values listed in the DD manual - because, for example, some of them are "reorder" and "busy_tone".

So is there is a definitive list of all possible info.callprogress values after gettin a connection.connected event?

Thanks.

Yes it is working as designed. if u look at the code behind this application /opt/Avaya/VoicePortal/MPP/web/misc/avptestapp/callclassification.ccxml - it does nothing when it encounters a 'sit_tone' (it does not play a dialog so thats why you dont hear aything on the phone). the other options start a dialog, hence it says 'detected live voice'.
u can always modify this app to start a dialog if it gets 'sit_tone' or any other result.

Yes sort of, the code is installed on the MPP as part of the installation. Configue a ccxml application:
http://<ip>/mpp/misc/avptestapp/root.ccxml and then dial into it.
There should be more info in the documentation...

one suggestion - use the OOTB CCXML application supplied with VP ("press 9 to test call classification") to do the same test before using your application.
I use this OOTB application as the benchmark in terms of performance of call classification in VP (in other words, if the OOTB app does not classify correctly, your application probably will not either).

Hi
could someone please provide any information on these 2 errors that I get in my CCXML application, :

error.dialog.notprepared[
connectionid:167772219
dialogid:201326654
eventsource:VP501-2009289040104-8
eventsourcetype:AvayaVoicePortal
name:error.dialog.notprepared
reason:Invalid Connection
]
and
type: DialogStartError
sessionHandle: 150994980
dialogHandle: 201326634
reason: "Invalid Endpoint"
code: 1

- what are the reasons they may appear?
- do they mean the same/different things?
- any general suggestions to avoid them..

Thanks!

Hi,

With regards to differentiating between 'live_voice' and 'recorded_msg' when placing outbound call with classification enabled,

1. Can someone please provide some detail on what exactly the parameter call_classification_timeout does?

2. What is the relationship/dependency between call_classification_timeout and the 'timeout' param inside <createcall>?

3. Lastly what is the success rate of Call Classification in Voice Portal meant to be like? 70/80/90/100%? Because I find that it seems to be rather easy to 'fool' the system into believing that a live person is an answering machine... any advice here please?

Thanks.

Hi

Could someone kindly tell me where can I download the DD APIs? I have searched every place that I know of but cannot find it!

Thanks.

Hi,

I want to achieve the functionality that <merge> offers in CCXML - but I cannot use <merge> - is there an alternative tag or combination of tags that will achieve the same effect as <merge>?

I cannot use <merge> because it only works wit SIP, and I do not have SIP, I only have H323 connection ti CM.

Thanks very much.

Hi,

I need to develop an application where
- a caller calls in
- VP does a <createcall>
- The two parties are joined together, and *ports used by VP are released*
- VP only has H323 connection to CM, NO SIP available

Can somone please tell me if this is possible using <merge>? So far I am getting an error...
Is there any other way this may be achievable?

Thanks.

Ross
Thanks or your reply.

Regarding (2) I tried using <reject> and it still does not work. I rejected the call immediately after receiving 'alerting', but caller still keeps hearing ringing endlessly:-

<transition event="connection.alerting" state="init" >
<assign name="in_connectionid" expr="event$.connectionid"/>
<assign name="state" expr="'incomingCall'"/>
<assign name="callerID" expr="event$.connection.remote"/>

<!-- testing reject -->
<if cond="callerID == '59004'">
<log expr="'EVIL CALLER!!'"/>
<reject connectionid="in_connectionid" reason="'\nEVIL CALLER\n'"/>
<exit/>
</if>
</transition>

Please help!
Thanks.

Hi
I am using VP 5.0, with H323 to Avaya CM and SA8874 enabled.

To satisfy my requirements I have taken the sample appliation 'OutboundCall' and modified it such that:

- user makes call into VP (incoming call)
- it is not answered (no <accept> executed), and whilst in alerting state itself a <createcall> makes an outcall to a hard-coded number (with classification enabled)
- if this outcall is answered and a live_voice is detected, I <accept> the incoming call, and then <join> the 2 calls.

All of the above is working.

Questions:
1). I want to release the 2 ports that are used by VP after the caller and callee are connected. I used merge instead of <join> (no SIP available) but I got an error "connection.merge.failed" and "reason:internalerror" in the logs.

2). If I detect anything other than 'live_voice' I want to disconnect the caller - but <disconnect> does not work because I never <accept>'ed the incoming connection inthe first place! So I am currently doing <exit>, and the callee is disconnected successfully, but the caller is left to hear ringback endlessly- how can I disconnect the caller?

Thanks very much for your help!

Hi
I have deployed the OutboundCall sample application on VP5.0 instance, and Tomcat.
When I call the application, it almost immediately hangs-up. I am calling from '
On analysing log file SessionManager.log here are some of the key things I can notice (excerpt from file):

Basically it always says 'call disconnected with reason 8' - can someone please tell me what 'reason 8' is?!
The VP is connected via H323 to Avaya CM, and the MPP has atleast 2 ports available to it.

Thanks very much.

@2009-07-02 19:12:08,232||FINER|Tele|8550|FileName=h323/CCMSStation.cpp,LineNumber=1709|CCMSStation::UcidUpdate: Lamp 10 lampState 0x2 on Channel 2|VP501####
@2009-07-02 19:12:08,718||FINER|Tele|8550|FileName=h323/CCMSStation.cpp,LineNumber=2949|CCMSStation::OnTimeout(5) on Channel 2|VP501####
@2009-07-02 19:12:08,719||FINER|Tele|8550|FileName=h323/CCMSStation.cpp,LineNumber=2587|CCMSStation::InboundCallUcidDone Failed on Channel 2|VP501####
@2009-07-02 19:12:08,719||FINE|SessMgr|8551||Telephony: OnIncomingCall - Processing Call (59023, 59018) from [VP501, 59023, 0], with IDs [39]|VP501####
@2009-07-02 19:12:08,719||FINE|SessMgr|8551||Looking for application using [59023, ] [, ]|VP501####
@2009-07-02 19:12:08,719||FINE|SessMgr|8551||Found application OutboundCall [http://135.27.73.18:7080/OutboundCall/ccxml/start.ccxml], DNIS match|VP501####
@2009-07-02 19:12:08,719||FINER|Tele|8550|FileName=h323/CCMSStation.cpp,LineNumber=2591|CCMSStation::InboundCallUcidDone on Channel 2|VP501####
@2009-07-02 19:12:08,719||FINE|SessMgr|8551||Session created [OutboundCall], SessionHandle = 27, ID = VP501-2009183091208-7, using logging slot [SessionSlot-007]|VP501####
@2009-07-02 19:12:08,720||FINE|SessMgr|8551||Telephony: IncomingCall Call Info (59023, 59018) from [VP501, 59023, 0], with IDs [39, VP501-59023-2009183091208, ], Session: [27, VP501-2009183091208-7]|VP501####
@2009-07-02 19:12:08,720||FINEST|Tele|8550|FileName=h323/CCMSStation.cpp,LineNumber=2943|CCMSStation::StopTimer on Channel 2|VP501####
@2009-07-02 19:12:08,720||FINER|Tele|8550|FileName=h323/CCMSStationManager.cpp,LineNumber=423|CCMSStationManager::OnIncomingCall: ENTER|VP501####
@2009-07-02 19:12:08,720||FINER|Tele|8550|FileName=CallManager.cpp,LineNumber=803|CallManager::OnIncomingCall CalledUri=59023 CallingUri=59018 on Channel 2|VP501####
...
...
@2009-07-02 19:12:08,774||FINEST|Tele|8550|FileName=h323/CCMSStation.cpp,LineNumber=1063|CCMSStation::ProcessCCMS 55 23 |VP501####
@2009-07-02 19:12:08,785||FINE|SessMgr|8551||OnCallConnected - Call ID 39 connected|VP501####
@2009-07-02 19:12:08,785||FINEST|Tele|8550|FileName=h323/CCMSStation.cpp,LineNumber=1063|CCMSStation::ProcessCCMS 61 29 |VP501####
@2009-07-02 19:12:08,790||FINE|SessMgr|26151||CTelephonyCtrl::MakeCall: [tel:093528621 (tel:093528621), 59018 (tel:59018)], timeout 30000|VP501####
@2009-07-02 19:12:08,790||FINE|SessMgr|26151||CTelephonyCtrl::MakeCall: calling using switch info - [, , , , 0] Video [0]|VP501####
@2009-07-02 19:12:08,792||FINER|Tele|8550|FileName=CallManager.cpp,LineNumber=1558|CallManager::CreateCall: CallID=40|VP501####
@2009-07-02 19:12:08,792||FINE|Tele|8550|FileName=VPChannelTable.cpp,LineNumber=250|VPChannelTable::AllocateOutboundChannel: Protocol=H323 Server= CallType=0|VP501####
@2009-07-02 19:12:08,793||FINEST|Tele|8550|FileName=h323/Q931Connection.cpp,LineNumber=120|Q931Connection: Adding send delay: 10 ms
...
...
@2009-07-02 19:12:08,818||FINEST|Tele|8550|FileName=h323/CCMSCall.cpp,LineNumber=1154|Received Facility Message:mediaLinkUp: 0|VP501####
...
@2009-07-02 19:12:08,842||FINEST|Tele|8550|FileName=h323/CCMSStation.cpp,LineNumber=1063|CCMSStation::ProcessCCMS 58 26 |VP501####
@2009-07-02 19:12:08,843||FINE|SessMgr|8551||OnCallDisconnected - Call ID 39 disconnected with reason 8|VP501####

Hi

I have a machine running AVP 4.1 with the VPMS, MPP and AppServer all on this one machine.
Now I want to install Nuance Recognizer (ASR), Nuance RealSpeak (TTS) on this machine too, so I can deploy speech applications that use this capability.

Has anyone installed these Nuance components on the same machine? Did it work?

Thank you.

Hi,

In an application written on Orchestration Designer, and deployed on AAEP with the **Nuance** stack [Speech Server, Recognizer and Vocalizer for Network, all latest versions], is it possible to use the following SSML tags, and if yes, then how :-

- <lexicon> - to load a user dictionary
- <phoneme> - (this is specific to Nuance only) for a given few TTS words
- native control sequences - the Nuance manuals suggest not to do this, but just wondering if anyone has tried this?

The application retrieves it's TTS text from a database (or even an external file) (i.e. the text is not hard-coded into the OD app code]

Thanks...