Hi Expert,

where I can check the size of largeImageSource and smallImageSource?

public RibbonItem(string name, RibbonItemType type, string label, string header, BitmapImage smallImageSource, BitmapImage largeImageSource, string toolTip, string keyTip, bool isVisible, EventHandler click, EventHandler dropdownOpened, EventHandler dropdownClosed, ToolStripItem toolStripItem)

thank you for your answer. but there is only to add buttons on 'Custom' tab.
the sample is below.
customRibbonTab = Singleton.GUIHostPlugin.GetRibbonTab(enTab.Custom)

I want to create new tab, for example 'outbound' tab. is it possible? or can change the custom tab label string?

How to add new ribbon tab? is it only to add my button on existing tabs(home, voice, custom etc.)?
is there any documents for ASRibbonPlugin API?

Hi

Thank you for your reply.
We want to build a Avaya package application.
Could you please share the process how to apply named license for an Avaya application.

Hi

How to apply the named license for an application. Thanks.

Hi Experts,

I am tring to make client to call VP_POMAgentAPIService Web service.
I got an error below.

Could not establish trust relationship for the SSL/TLS secure channel with authority 'xxx.xxx.xxx.xxx'.

My source code:
VB.net

Dim binding As New BasicHttpBinding
binding.Security.Mode = BasicHttpSecurityMode.Transport
binding.Security.Transport.ClientCredentialType = HttpClientCredentialType.Basic
Dim endpointAddress As New EndpointAddress(New Uri("https://xxx.xxx.xxx.xx/axis2/services/VP_POMAgentAPIService"))
Dim wsMySevice As New POMAgentAPIServiceRef.VP_POMAgentAPIServiceClient(binding, endpointAddress)
wsMySevice.ClientCredentials.UserName.UserName = "username"
wsMySevice.ClientCredentials.UserName.Password = "password"
Dim retMyContact As New POMAgentAPIServiceRef.ContactType
retMyContact = wsMySevice.GetContactData("1", "test")

Thank you

Thank you for your answer.

1) yes ,it is the customer dial into app. app do a conference to VDN
2)I had tested app, when the customer dropped, IVR and agent still connected. or IVR finished, customer and agent still connected.

I want to know witch of customer or IVR drop the call, how to do the 3 party can be disconnect.

I am using Conference(AES) to make conference call on DD callflow.

the step is below.
1) hold active call(cticallinfo)
2)dial new call(named newcall)
3)conferece call(held call:cticallinfo Active call:newcall)

Question:
I want to drop all conference party by the following conditions.
1)customer release the call
2)IVR finish.

Could anyone give me any advise. thanks.

There is a following column at Agent statistics table.
"DN OutCallMade
Nlrtd_AGENT_DN_OUT_CALL_
State The number of DN calls made by an agent. STRING"

how can get the data as the other column that has been cumulated?