Hello Craig,

We are using Agent and StationStatus modules through which we identify the station is "hook off" or "hook-on" and the extension is in call or idle. Is their any such modules in SMS API where we can get the Agent state "Read", "Not Ready" or in AUX

Thanks

Regards,
Sanjay Jain

Hello,

I am able to connect to the SMS web service i m getting the response. However i m always getting hook off which is set as default value even if their are agents free available. My hard phone headset button is ON and receiver is on phone.

How to check what is the agent state whether it is fee or not. Which parameters need to verify so it give s the value of agent state availability.

Thanks
Sanjay Jain