Hi Viktor,

The file that you have attached is not debug logs.

Please set log_level = Debug. To get logs, you need to subscribe for LogMessage Event and then write logs to the file.

Thanks,
Avaya Devconnect Team

Hi Chris,

I had look at Debug logs attached and I am seeing that registration with Session Manager (SM)
was successful along with shared control activation.

Then I am seeing client shutdown being initiated afterwards from Application.

Looking at debug logs, I am seeing connection was properly established with Session Manager (SM).

Are you only concerned with error logs that you are seeing or is it some other weird behavior that you are seeing even after connection was setup?


Thanks,
Avaya DevConnect support team

Thank-you Edmond,

Hi Alex,

Can you please collect logs as it would help to analyse the issue further?

As stated earlier, to get logs, you need to subscribe for LogMessage Event and then write logs to the file.

You can get more details about usage from documentation.


Thanks,
Avaya DevConnect support team

Hi Edmond,

1) I was referring ConferenceFactoryURI on client side.

2) To get logs, you need to subscribe for LogMessage Event and then write logs to the file.

You can get more details about usage from documentation.


Thanks,
Avaya DevConnect support team

There are 2 types of conferences supported: adhoc and meet-me.

AddParticipantFromCall method is called on a 2-party call, the two calls are merged together to create a conference call. This is adhoc conference.

AddParticipant Method if called on a conference call, the participant is added to the conference call using bridge-assisted dial-out. This is meet-me call.

In your case, AddParticipant should be used as you are adding participant to Equinox TE mode personal meeting room.


Have you configured conference factory URI ?


Can you please provide logs with loglevel set to debug. Based on 404 R, looks like server is not able to route the call based on participant address provided.

Thanks,
Avaya DevConnect support team

Thanks for posting your query!

Have you tried with only xxx@domain.com ?

Thanks,
Avaya DevConnect support team

Thanks for posting your query!

Can you please try with participant address as xxxx@avaya.com i.e. without "sip:" ?

If you still see issue, can you please capture logs with log level as Debug ?

Also regarding notifications, if addParticipant is success, a new ActiveParticipant object will be added to the conference roster list and the application will receive a success/failure indication through the supplied completionHandler delegate.

Thanks,
Avaya DevConnect support team

Thanks for posting your query!


Is it possible to attach debug logs so that we can investigate in detail? Please set log_level = Debug when you are capturing logs.


Thanks,
Avaya DevConnect support team

Thanks for posting your query!


You can set transport type when you are setting SM/proxy server address in your configuration file.

e.g.
SET SIP_CONTROLLER_LIST "tsi81d-sip1.richlab.avaya.com:5061;transport=TLS"


Thanks,
Avaya DevConnect support team

Thanks for posting your query!


Presently with released version of CSDK , only UC features are supported. There is development going for CSDK support for CC features like Service Observing etc. These CC features would be likely be available in near future soon.

Thanks,
Avaya DevConnect support team

Hi,

The logs provided unfortunately have loglevel set to Error.

Can you please set loglevel to Debug and provide logs ?
2019-09-27 17:32:27.718[22336] ERROR SCPAPI: SetLogLevel(Error)

Can you please provide with the following info ?

1) Can you point me from your user configuration where you are setting FQDN /IP addr and TLS port for Avaya Session Manager (Proxy server) ? I am doubting some incorrect user configuration in this case.

2) Also are you using same user configuration file in shared control ?

3) I am seeing device is still getting null IP addr. Please check log below.

2019-09-27 17:32:29.994[11484] ERROR GetNetworkAddressType: Address information is not valid. Address= 0.0.0.0


Thanks,
Avaya DevConnect support team

Hi,

Thanks for posting your query.

Can you please provide the following info ?

1) Is this Aura or non Aura environment ?

2) I am seeing errors related to setting codecs and certificate issues .


certificate ERROR SCPAPI: ENG 0x06df5f58; 22236: CWebRTCAudioEngine::SetProvisionedCapabilities Input codec list does not match the supported codec list, Line:644
03 2019-09-10 15:12:31.727[14044] ERROR Unable to open file '.\PatientRegistration.p12' with permission 'rb'.errno[2]
04 2019-09-10 15:12:31.729[14044] ERROR CPKCS12BackedClientIdentityStore::ReadPKCS12File() : Could not find the client certificate store.


Can you please attach full logs starting from start the client and user is created ?


3) Also I am seeing IPv4 address is not being assigned.


11 2019-09-10 15:12:31.906[ 3772] ERROR GetNetworkAddressType: Address information is not valid. Address= 0.0.0.0

Can you please check if your device is getting valid IP address?


It would helpful if full logs can be provided and also your configuration file that you are using to initialize your App.


Thanks,
Avaya DevConnect support team

Thanks for posting your query.

Presently CSDK is not using History-Info for display purposes. This would be new enhancement. Presently I do not see any item related to this requirement in CSDK backlog.

Thanks,
Avaya DevConnect support team

Thanks for posting your query.

Presently CSDK is not using History-Info for display purposes. This would be new enhancement. Presently I do not see any item related to this requirement in CSDK backlog.

Thanks,
Avaya DevConnect support team

Hi,

Thanks for posting your query.

Can you please provide the following info ?

1) Is this Aura or non Aura environment ?

2) I am seeing errors related to setting codecs and certificate issues .


certificate ERROR SCPAPI: ENG 0x06df5f58; 22236: CWebRTCAudioEngine::SetProvisionedCapabilities Input codec list does not match the supported codec list, Line:644
03 2019-09-10 15:12:31.727[14044] ERROR Unable to open file '.\PatientRegistration.p12' with permission 'rb'.errno[2]
04 2019-09-10 15:12:31.729[14044] ERROR CPKCS12BackedClientIdentityStore::ReadPKCS12File() : Could not find the client certificate store.


Can you please attach full logs starting from start the client and user is created ?


3) Also I am seeing IPv4 address is not being assigned.


11 2019-09-10 15:12:31.906[ 3772] ERROR GetNetworkAddressType: Address information is not valid. Address= 0.0.0.0

Can you please check if your device is getting valid IP address?


It would helpful if full logs can be provided and also your configuration file that you are using to initialize your App.


Thanks,
Avaya DevConnect support team