Hi,

The caller is prompted to digits his customer code (6 digits).
I need to check the inserted code making a select to a DB and, if there is a match queue to a skillset and retrieve all caller details from the DB (oracle) and show them to the agent who answer the call.

Can anybody point me to some documentation are a way to do that?

Thanks,
Max

Hello,
You could check the HDX programmer's guide here:
https://devconnect.avaya.com/public/flink.do?f=/secure/download/AACC/6.0/avaya-aura-contact-center-hdx-programmers-guide.pdf
Host Data Exchange (HDX) Programmer's Guide (originally issued with Avaya Aura Contact Center Release 6.0) (539 KB .pdf)
I think that the HDX interface would cater for the scenario you describe.
Thank you
John

Hi John,

thanks for your answer. I'm able to query the DB from the script and get all customer information.

What I don't know how to do it is to show all customer details in AAAD customer fields".

I suppose those fields are populated by customer details got from CCMM or so and not from an external source.

Thanks,
Max

Hello,
You are correct.
Those fields are populated by AACC.
The only thing I could suggest would be to add your information as an Intrinsic?
John