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Reply locked
Author Message
23/06/2013 09:29:44
Subject: Transfer call to voicemail using TSAPI/JTAPI
#1
SreeniRaghavan3
Joined: Jan 17, 2014
Messages: 3
Offline
Hi, is there any way to transfer an active call at a station directly to voicemail of another station instead of ringing at the destination station? I know attendant consoles can do this. Can we do this using TSAPI/JTAPI?
PM
23/06/2013 09:35:47
Subject: Re: Transfer call to voicemail using TSAPI/JTAPI
#2
JohnBiggs
Joined: Jun 20, 2005
Messages: 1141
Location: Rural, Virginia
Offline
sorry, you can not do this 'directly'. You could activate send all calls at the other station, transfer the call to the station (which would cause it to immediately redirect to voice mail), and then return send all calls to its prior state, all through TSAPI, JTAPI or DMCC api calls.
PM
[WWW]
23/06/2013 09:37:28
Subject: Re: Transfer call to voicemail using TSAPI/JTAPI
#3
JohnBiggs
Joined: Jun 20, 2005
Messages: 1141
Location: Rural, Virginia
Offline
I am assuming you want voice mail to answer and say 'i'm sorry <other station> is not available. Please leave a message" as opposed to prompting with 'welcome to voice mail, please login"
PM
[WWW]
23/06/2013 18:57:53
Subject: Re: Transfer call to voicemail using TSAPI/JTAPI
#4
SreeniRaghavan3
Joined: Jan 17, 2014
Messages: 3
Offline
Yes, we want the voicemail to answer with the stations correct greetings. So, there is no other way with TSAPI/JTAPI to send it directly to the stations voice mail?
PM
23/06/2013 23:01:49
Subject: Re: Transfer call to voicemail using TSAPI/JTAPI
#5
JohnBiggs
Joined: Jun 20, 2005
Messages: 1141
Location: Rural, Virginia
Offline
Nope... what you want requires the pbx to 'know' (or be told via a parameter) what you are up to... which could exist in the API, but doesn't.

I do not feel flipping SAC on and off for a moment is that big of a deal. The probability of a second call hitting the extension in that window of time is miniscule (but measurable), but I will admit > 0.
PM
[WWW]
24/06/2013 10:59:06
Subject: Re: Transfer call to voicemail using TSAPI/JTAPI
#6
SreeniRaghavan3
Joined: Jan 17, 2014
Messages: 3
Offline
Ok, thanks John
PM
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