Hi,
I have a problem on method OnSetAgentState

<?xml version="1.0" encoding="UTF-8"?><CSTAErrorCode xmlns="http://www.ecma-international.org/standards/ecma-323/csta/ed3"><operation>invalidAgentState</operation></CSTAErrorCode>

"InvalidAgentState" ? What's mean ? Now, i can't login my agent because i can't SetAgentState. How can i fix this problem ?

I'm using DMCC 6.2, AES 6.1
Thanks,

1) start by using the TSAPI for communication manager Programmer's guide to look up the request and the failure responses associated with it. Locate invalidAgentState in the documentation. It will give you some possible reasons.

2) try to login from the physical phone to the same agent you are trying to send a method request.. My suspicion is it will fail as well.

3) check to see if the agent is already logged in SAT: list agent XXXX

4) check to see if the station is logged in as a different agent SAT: list agent

5) clear the denial codes, SAT: clear events
try the operation, and then display events (set the category to denial) and see what you get for denial codes. This may help...

My suspicion is items 3 or 4 are your problem.

Thanks for your suggestion I have solved the problem.