I have a customer who is using AACC 6.3 SP10 and they want to upgrade to 6.4 SP12. They have developed their chat interface against web chat SDK 6.2 SP4. Will their chat implementation continue to work once we upgrade them to SP12?

To put it more generally, what must a customer do if they developed their chat interface using an older webcomms SDK and they are upgrading to SP12?

Does it vary based on what SDK was used? The older webcomms SDKs I'm thinking of are:
- 6.0 SP1
- 6.2 SP4
- 6.3 SP10
- 6.3 SP11

Thanks!
Melissa

The APIs you mention should be forward compatible but testing will still be required as behaviour can sometimes change in unspecified ways due to changes in dependent components. From 6.3 SP10 to 6.4 SP12 there are no significant alterations (there were some feature changes in 6.3 SP10).

Would the same answer apply to this question for customer who performed development on the SP11 SDKs and is now upgrading to 6.4 SP14? Thank you.

Hello,
Yes - an SP11 application would work against SP14.
You can see a list of changes made to the sample client between SP11 and SP14 on the portal here:
http://www.devconnectprogram.com/site/global/products_resources/avaya_aura_contact_center/interfaces/ccmm_web_communications/releases/index.gsp
Thank you
John