1.JTAPI Version:6.1.0.77

Tomcat Version:6.0.35

JDK Version:1.6
AES Version:6.2
Operating System: Linux

We have developed an application using JTAPI to monitor the VDNs for the events: alert, connected, adjunct route, disconnect.

We get an out of memory error with the following details

Exception in thread "AuditThread" java.lang.OutOfMemoryError: Java heap space
Exception in thread "TsapiProReader" java.lang.OutOfMemoryError: Java heap space

Please suggest me the any possible things that why it is happened?

Hi,

The error is more to do with Java than JTAPI.
It appears that there is memory leak in Java in your environment.

First usual step for such cases would be to increase Java heap size. You can get reference from internet on how to do that in your OS.

If that doesn't help, deeper troubleshooting will be needed with some memory profiler tool for Java. Something like JConsole which monitors Java memory usage and provides information on where it is being consumed.

Running too many thread could cause this error in a Java program too.

Regards,
Mak

Hello
We have the similar problem when we try to make the Transfer using CTICONNECTOR .
The problem occurs after few weeks when Tomcat application is running well.
The error we get is:
- BlindCall.doBlindCall 395315: error attempting to disconnect caller com.avaya.sce.cticonnector.servlet.CTIConnectorException: Disconnect.doDisconnect: Call with id: 5066 is not available
- no conf event
va.lang.OutOfMemoryError: Java heap space
Exception in thread "Timer-29709989" java.lang.OutOfMemoryError: Java heap space
Fatal Error : caught exception [java.lang.NullPointerException] while trying to report applicaiton exception [java.lang.OutOfMemoryError: Java heap space]
java.lang.NullPointerException
Exception in thread "Timer-29709988" at com.avaya.sce.runtimecommon.SCESession.getProperty(SCESession.java:1801)
- Servlet.service() for servlet Start threw exception
- Servlet.service() for servlet Start threw exception
- Servlet.service() for servlet Start threw exception
- Servlet.service() for servlet Start threw exception
- Servlet.service() for servlet BlindCallCTI threw exception
- Exception invoking periodic operation:
java.lang.OutOfMemoryError: Java heap space
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:81)
- An exception or error occurred in the container during the request processing
java.lang.OutOfMemoryError: Java heap space
- Servlet.service() for servlet Start threw exception

Thank you
Anna