Hi,

We are running on following:
App Server: Tomcat 8 and 7
OD7: 7.10.12.02.p2
Experience Portal 7.0.1
JDK: Oracle 8

We are experience an issue with recognizing # when remote DTMF processing is turned on. The application works fine with remote DTMF process set to No. The * seems to work fine either way, but I have not been successful in get # to be recognized in a link or using a grammar file. Please let me know when needs to be done to get this working again.

This is the pound.gram file:
<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<grammar>
<properties>
<mode value="dtmf"/>
<type value="static"/>
</properties>
<data>
<column id="coldata" repeat="-1" width="150">
<item repeat="-1" repeat-prob="-1" tag="#" value="#" weight="-1"/>
</column>
</data>
</grammar>

Thanks,
Miki

When you deploy the application what are your settings for grammars?

These are the settings:
<context-param>
<param-name>runtime-ASR</param-name>
<param-value>Nuance 10.0</param-value>
<description>Runtime ASR {SRGS-Literals|SRGS-SISR|Nuance OSR|IBM|...}</description>
</context-param>
<context-param>
<param-name>runtime-SSML</param-name>
<param-value>true</param-value>
<description>Runtime SSML Generation {true|false} - "true" enables SSML generation, "false" disables.</description>
</context-param>
<context-param>
<param-name>runtime-nature</param-name>
<param-value>speech</param-value>
<description>Application nature, speech or message</description>
</context-param>
<context-param>
<param-name>runtime-Platform</param-name>
<param-value>Experience Portal</param-value>
<description>Runtime Platform {Desktop|Voice Portal|Experience Portal|Other|IR|MPS}</description>
</context-param>
<context-param>
<param-name>runtime-VXML-Compatibility</param-name>
<param-value>2.1</param-value>
<description>2.1 + IVVR, 2.1 Allows VXML 2.1 extensions, 2.0 Uses VXML 2.0 Only</description>
</context-param>
<context-param>
<param-name>runtime-DTMF-Native</param-name>
<param-value>LOCAL_SRGS_SISR</param-value>
<description>(NATIVE|LOCAL_SRGS_SISR|LOCAL_SRGS_LITERALS, NATIVE means DTMF Grammars are in native asr format.</description>
</context-param>

It is probably a configuration issue on EP, you need to contact EP support for this.

Will do. Thank you.