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voice.developer
Joined: Aug 23, 2016
Messages: 33
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I have the following AAOD and POM versions installed.

Avaya ADE Framework 7.1.0.1202
Avaya Proactive Outreach Manager Connector 3.0.5.005

I have a servlet that has the following code:

IComplexVariable pomInfo = mySession.getVariable(IProjectVariables.POM_INFO).getComplexVariable();
String patientPhoneNumber = mySession.getVariable(IProjectVariables.POM_INFO).getComplexVariable().getField("PhoneNumber1").getStringValue();
String firstName = mySession.getVariable(IProjectVariables.POM_INFO).getComplexVariable().getField("FirstName").getStringValue();
String lastName = mySession.getVariable(IProjectVariables.POM_INFO).getComplexVariable().getField("LastName").getStringValue();
String contactGroupName = mySession.getVariable(IProjectVariables.POM_INFO).getComplexVariable().getField("ContactGroupName").getStringValue();

I have no problem calling the web service SaveContactToList and AddContactFromListToJob. I can see the contact information added to the database. However only some of the fields are populated when I reference the pomInfo in the above code. This is what's populated (I used "trace" in one of the subsequent data servlets to get this information):

pomInfo:FirstName :
pomInfo:LastName :
pomInfo:ContactGroupName : PickupReminderVoice
pomInfo:PhoneNumber1 :
pomInfo:ContactID : 1011504
pomInfo:CampaignName :
pomInfo:CompletionCode : Answer_Human
pomInfo:SessionID : 407500
pomInfo:AddressLine1 :
pomInfo:JobID : 1090
pomInfo:PrimaryPomServer : 10.96.41.20
pomInfo:PrimaryPomServer : 10.96.41.20
pomInfo:Title :


So the FirstName, LastName, PhoneNumber1, CampaignName, AddressLine1, and Title are all blank. Yet, everything else is populated. So not sure what the problem is. Is there something I am missing or not taking into account?

Thanks

WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
We do not have expertise in POM. You would need to contact Avaya Support.
voice.developer
Joined: Aug 23, 2016
Messages: 33
Offline
Thanks will Avaya support.
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