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Author Message
05/11/2017 15:50:15
Subject: AACC Stats in OD/AAEP
#1
IanFreeman
Joined: Nov 18, 2013
Messages: 23
Offline
Hi,

What is the best way to retrieve stats from the AACC through OD?

AACC 7.X, AAEP/OD 7.x

We need our IVR application to be able to retrieve stats from the Avaya Aura Contact Center. The stats that we are interested in are ones such as the number of calls waiting for a particular skillset as well as the total number of calls in the system.

Thank you,

-Ian
PM
06/11/2017 12:33:57
Subject: Re:AACC Stats in OD/AAEP
#2
IanFreeman
Joined: Nov 18, 2013
Messages: 23
Offline
Any ideas would be greatly appreciated.
PM
07/11/2017 14:26:22
Subject: Re:AACC Stats in OD/AAEP
#3
RossYakulis
Joined: Nov 6, 2013
Messages: 2652
Offline
I would try this forum: https://www.devconnectprogram.com/forums/forums/show/13.page
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07/11/2017 14:29:11
Subject: Re:AACC Stats in OD/AAEP
#4
IanFreeman
Joined: Nov 18, 2013
Messages: 23
Offline
Thanks Ross. I'll try that.
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