Hello Team,

I'm using the sample script WorkAssignmentSelfService-3.2.2.1.6.1 to test integration AEP with Oceana Context Store 3.4 to enable Customer Journey on Agent Workspace.

In my tests we are getting the error below:

[size=9]13/03/2018 14:36:00:258 INFO - 8A116FBF3FEB15F31F2B691BD5A5B9B5:/WorkAssignmentSelfService : Executing IPluggableExecutable com.avaya.sce.pdc.oceanaservices : Get Journey ->output:data
13/03/2018 14:36:00:258 DEBUG - 8A116FBF3FEB15F31F2B691BD5A5B9B5:/WorkAssignmentSelfService : Platform:Get Journey ->
13/03/2018 14:36:00:258 DEBUG - 8A116FBF3FEB15F31F2B691BD5A5B9B5:/WorkAssignmentSelfService : contextId: 0ip-SCSHSFWW0mkvX2QJCQ
13/03/2018 14:36:00:261 ERROR - 8A116FBF3FEB15F31F2B691BD5A5B9B5:/WorkAssignmentSelfService : session id:spvilampp01-2018072173802-4 |
EXCEPTION>
com.avaya.sce.pdc.oceanaservices.OceanaServicesException: Error Executing request [404]

I saw that “Find Customer ID” are trying to access the Audit URL: "http%s://%s/services/CSRest/cs/contexts/audit/%s", however this URL on Oceana 3.4 should be "http%s://%s/services/ContextStoreRest/cs/contexts/audit/%s"

Does anyone have a new version of this script (WorkAssignmentSelfService-3.2.2.1.6.1) or a new PDC version with correct URL compatible with 3.4?

Regards,[/size]

Did you resolve the issue?
We also have similar issues.

We occurs ..
-----
22/03/2018 15:00:10:995 ERROR - 688E0F05D9576E54D22418A4AE70D0D8:/WorkAssignmentSelfServiceECS : session id:aaep37-2018081055956-14 | WorkAssignmentSelfServiceECS:GetCustomer | Problem calling Customer Management | ddLastException:message : ERROR : Fail Find Customer Id : com.avaya.sce.pdc.oceanaservices.OceanaServicesException: Error Executing request java.net.NoRouteToHostException: No route to host (Host unreachable)com.avaya.sce.pdc.oceanaservices.OceanaServicesException: Error Executing request java.net.NoRouteToHostException: No route to host (Host unreachable)
**** Root Cause
com.avaya.sce.pdc.oceanaservices.OceanaServicesException: Error Executing request java.net.NoRouteToHostException: No route to host (Host unreachable)
------

If you resolved, please share the solution.
I want to compare it with our issue.
Regards.

I saw your log and looks that there is a network (No route to host) problem between your application and Oceania.

You need to check if:
Iptables Is Blocking the Connection
Your DNS Is Improperly Configured
Incorrect Network or Host Configuration

[code]Also try to use the IP, istead the hostname. Try to call the URL directely on browser or wget command on linux to URL.
The URL is:
https://(IP or hostname)/services/CustomerManagement/rest/customers/customerId?phone=

I my case I wrote wrong, I meant "Get Customer Journey", istead "Find Customer ID"

I hope I helped you.

Is your Context Store issue resolved?
eg. 'Get Customer Journey' or 'Create Context with Schema'
We need to call CS REST after find customer.
Is not there the same issue your have?

Hello.

# Ping works well on AAEP linux to Oceana IP.
# Ping works well on AAEP linux to Oceana FQDN.
# wget http://10.0.7.9/services/CustomerManagement/rest/customers/customerId?phone=123123123 result
-----------------------------------------
[sroot@aaep37 ~]# wget http://10.0.7.9/services/CustomerManagement/rest/customers/customerId?phone=123123123
--2018-03-23 20:22:59-- http://10.0.7.9/services/CustomerManagement/rest/customers/customerId?phone=123123123
Connecting to 10.0.7.9:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [application/json]
Saving to: ??ustomerId?phone=123123123.6??
[ <=> ] 18 --.-K/s in 0s
2018-03-23 20:22:59 (1.48 MB/s) - ??ustomerId?phone=123123123.6??saved [18]
-----------------------------------------

If it's a network problem, I think WA Rest should fail.
However, WA Rest responds.
What do you think?

I would like advice.
Regards.

Hello ssiali,

I had problem to make the Customer Journey works, because I was trying to use "Get Customer Journey", after all I realised that we need just "Find Customer ID" and "Create Context".

You can send me an email if you want. We can talk better there.