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SreeniRaghavan3
Joined: Jan 17, 2014
Messages: 3
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Hi, we are trying to write a JTAPI application which replaces our existing TSAPI one. We used to get the number of agents logged in, number of agents available and number of calls in queue using the attQueryACDSplit() method in TSAPI. In JTAPI ACDAddress, we can see getLoggedOnAgents() and getNumberQueued(). Isn't there a getAvailableAgents() or something? Is there any other single function to get the number of available agents in a skill using JTAPI?
CraigJohnson5
Joined: Oct 24, 2013
Messages: 413
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I am not aware of any single function that provides this information. You will have to get the Agent state of each one of the Agents returned by getLoggedOnAgents() and calculate the number of READY states you get to find this information.
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