We are deploying a Visual IVR script, and when we call the Visual IVR script using the direct URL (http://ip:port/visualivr/Start) log4j works fine.

BUT, when we start the same script using the redirector, the log stops to work.

It is not logging at catalina.out too.

How can I troubleshooting it?
Anyone already face it?

We are using the latest OD version 7.21.05.02, with the default tomcat 8

I found what was wrong... The log parameter, at EPM was disabled:
EPM Admin > System Configuration > Applications > [application] > Reporting Parameters > Orchestration Designer Application Tracing


Thanks to Takeaki Miura that help me find what was wrong...