Hello, DevConnect.
I have 3 questions about the Breeze Client SDK Java Script Customer Interaction Service Package API for Oceana for a real customer
1. onInteractionActiveCallback(message) - It received 3 times active events when accept a call if the call is configured with ACW, but each time the data content is different. Would you please explain differences of the three events?
2. activate(username, profileId, extension, clientSessionId) - activate(username, profileId, extension, clientSessionId) event is generated 3 times when an agent try to log-in. Would you please explain differences of the three events?
3. addOnInteractionUnheldCallback should be generated when an agent Unhold a call after Hold, But this event is not generated when an agent do Unhold. is this system bug? or is there any other reason?
4. This customer wants following Workspace log-in scenario.
Agent A logged in Workspace with correct account --> Agent B try logging in Workspace. But this agent mistakenly used Agent A’s account.-->Then, Agent B can’t log in and get a message says “this account is already in use”
The problem is, this customer use same password for all agent.
Can they developing “blocking duplicated login” function in this situation?
Thank you.
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