Hi Joel Ezell here. I'm a longtime Avaya employee that some of you will remember, and I'm on the other side of the fence now for the first time in these forums. I have a question about the Transferred (and Conferenced) event. I know when we first implemented the Call Control Events, we did a bare-bones implementation that didn't expose the private data associated with the call events. Is that still the case?

At LivePerson, we have a need to maintain control of a call "from cradle to grave" across transfers. I know that in the TSAPI SDK, the Original Call Info element in the private data includes the UCID of the original call between the customer and the agent. I believe that this information is crossing the wire in the XML and that it's exposed through the .NET DMCC API. Is this information available through the Java API or is it still not accessible?

Thanks,
Joel

I was given this code snippet that should do the trick. Thanks folks!

TransferredEventPrivateData privateData = (TransferredEventPrivateData) transferredEvent.getExtensions().getSinglePrivateData();