Hi All,
I am facing a issue using jtapi sdk
I want catch unheld event , but according to the Programemer's Guide,there are relations about TSAPI Event and JTAPI Events
CSTARetrievedEvent ===>CallCtlTermConnTalkingEv ==>CallControlTerminalConnectionListener#termi
nalConnectionTalking
I can catch terminalConnectionTalking not only in unheld situation but also other situations, such as the begining of a call
1. How can I differentiate these situations just use terminalConnectionTalking Event?
2. How to get the original CSTA Events from jtapi events ?

Thank you for your help in advance.
Best regards,

I think this is covered by the AgentView sample application which you can download from the Devconnect website. Take a look in TerminalConnectionTalkingHandler.java where it uses ConnectionState.UnHold.

Martin