Experience Portal is getting 1 every few days an error.badfetch.http.905 when calling a web service.
Work great 99.9% of the time.

Eric, this issue requres log to analyse. Heve you check Forum
https://devconnect.avaya.com/public/forum/d_forum_3.jsp?t=11055&f=6

Session Slot log....
@2012-03-25 18:44:18,073|PAVB_00213|ERROR|VB|4605|Session=da0itas081-2012085234254-6|Fetch time out when opening timed stream for url = http://10.225.0.22:7080/MatchCom_Refund/Refund_The_Amount?___DDSESSIONID=77BB918F6D354C5A001CE2F476AAD8B4%3A%2FMatchCom_Refund. Timeout was = 15000|da0itas081####
@2012-03-25 18:44:18,073|PAVB_03064|ERROR|VB|4605|Session=da0itas081-2012085234254-6|error.badfetch.http.905 URI: Refund_The_Amount?___DDSESSIONID=77BB918F6D354C5A001CE2F476AAD8B4%3A%2FMatchCom_Refund|da0itas081####
@2012-03-25 18:44:18,074|PAVB_03335|INFO|VB|4605|Session=da0itas081-2012085234254-6|Got VoiceXML exception: error.badfetch|da0itas081####


Trace Log.....
25/03/2012 18:42:54:138 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : SCESession bound to HttpSession 77BB918F6D354C5A001CE2F476AAD8B4
25/03/2012 18:42:54:138 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Browser Version 2.1.4, terminationURL enabled : true
25/03/2012 18:42:54:138 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : PlatformParams:getPlatformParams: __VPVarGlobalDate is 1331197247295
25/03/2012 18:42:54:138 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : PlatformParams:getPlatformParams:Timestamp is 03/08/12 3:00:47
25/03/2012 18:42:54:138 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Using SCESession 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund servlet : Start
25/03/2012 18:42:54:139 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : ** Pushed Stack Frame [/MatchCom_Refund]
25/03/2012 18:42:54:139 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Creating variable [Environment] from factory [com.avaya.vp.admin.variables.runtime.AdminVariableFactory]
25/03/2012 18:42:54:139 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - Environment
25/03/2012 18:42:54:139 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Creating variable [Out_Call_VDN] from factory [com.avaya.vp.admin.variables.runtime.AdminVariableFactory]
25/03/2012 18:42:54:140 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Creating variable [Number_of_Attempts] from factory [com.avaya.vp.admin.variables.runtime.AdminVariableFactory]
25/03/2012 18:42:54:140 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - Number_of_Attempts
25/03/2012 18:42:54:140 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Not able to save posted variable information [__VPVarAppURL]
25/03/2012 18:42:54:140 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Not able to save posted variable information [__VPVarAppDate]
25/03/2012 18:42:54:140 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Not able to save posted variable information [__VPVarGlobalDate]
25/03/2012 18:42:54:140 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Not able to save posted variable information [__VPbreadcrumb]
25/03/2012 18:42:54:140 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Not able to save posted variable information [__VPappvars]
25/03/2012 18:42:54:140 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Not able to save posted variable information [__VPlogpassword]
25/03/2012 18:42:54:140 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Not able to save posted variable information [__VPappname]
25/03/2012 18:42:54:140 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Not able to save posted variable information [__VPapploggingurl]
25/03/2012 18:42:54:140 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Not able to save posted variable information [__VPlogname]
25/03/2012 18:42:54:140 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Not able to save posted variable information [__VPapplog]
25/03/2012 18:42:54:140 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Not able to save posted variable information [__VPvpms]
25/03/2012 18:42:54:140 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Not able to save posted variable information [__VPloglevel]
25/03/2012 18:42:54:140 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___sessionid to complex: session:sessionid as [da0itas081-2012085234254-6]
25/03/2012 18:42:54:140 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Not able to save posted variable information [__VPmaxbackuplogfiles]
25/03/2012 18:42:54:140 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : runtime_platform : Experience Portal
25/03/2012 18:42:54:140 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : runtime_asr : Nuance 9.0 (Quantum)
25/03/2012 18:42:54:141 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : MessageType is speech
25/03/2012 18:42:54:141 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Initializer:applicationStarted:Initializing admin variables...
25/03/2012 18:42:54:141 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Initializer:applicationStarted:__VPVarAppDate is 1332439574733
25/03/2012 18:42:54:141 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Initializer:applicationStarted:Timestamp is 03/22/12 13:06:14
25/03/2012 18:42:54:141 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Initializer:applicationStarted:Appname is Match.com Refund
25/03/2012 18:42:54:202 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Using SCESession 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund servlet : Get_Call_Info
25/03/2012 18:42:54:202 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___videonearfmtp to complex: session:videonearfmtp as [unknown]
25/03/2012 18:42:54:202 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___vprdnis to complex: session:vprdnis as [289115@sip.match.com]
25/03/2012 18:42:54:202 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___channel to complex: session:channel as []
25/03/2012 18:42:54:202 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :redirectinfo___uri to complex: redirectinfo:uri as []
25/03/2012 18:42:54:202 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :redirectinfo___presentationinfo to complex: redirectinfo:presentationinfo as []
25/03/2012 18:42:54:202 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :shareduui___value to complex: shareduui:value as [00 |205423604F6FAD56]
25/03/2012 18:42:54:203 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Collection Mismatch, going bigger, New size is:2
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :complex: shareduui:value[1] as [00]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :complex: shareduui:value[2] as [205423604F6FAD56]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___sessionlabel to complex: session:sessionlabel as [08276090561332718934]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :shareduui___id to complex: shareduui:id as [PD |FA]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :complex: shareduui:id[1] as [PD]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :complex: shareduui:id[2] as [FA]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :redirectinfo___reason to complex: redirectinfo:reason as []
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___vpcalledextension to complex: session:vpcalledextension as []
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___ani to complex: session:ani as [+18314269344]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___videoheight to complex: session:videoheight as [unknown]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___videocodec to complex: session:videocodec as [unknown]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___videofarfmtp to complex: session:videofarfmtp as [unknown]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___protocolname to complex: session:protocolname as [sip]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___mediatype to complex: session:mediatype as [unknown]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :redirectinfo___screeninginfo to complex: redirectinfo:screeninginfo as []
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___ucid to complex: session:ucid as [08276090561332718934]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___videofps to complex: session:videofps as [unknown]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___vpcoveragereason to complex: session:vpcoveragereason as [Reason=SIP%3Bcause%3D302%3Btext%3D%22Moved%20Temporarily%22&Reason=Redirection%3Bcause%3DNORMAL%3Bavaya-cm-reason%3D%22vector-directory-number%22]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___videoformat to complex: session:videoformat as [unknown]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___videoenabled to complex: session:videoenabled as [unknown]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___sharedmode to complex: session:sharedmode as [shared]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___calltag to complex: session:calltag as [da0itas081-Dallas-CM-1-2012085234254]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___dnis to complex: session:dnis as [289115]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :_sipcallid to simple: _sipcallid as [01ef5fe1775e11ab3c4f7177300]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___vpcoveragetype to complex: session:vpcoveragetype as []
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___uui to complex: session:uui as [PD,00;FA,205423604F6FAD56]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___videobitrate to complex: session:videobitrate as [unknown]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___videowidth to complex: session:videowidth as [unknown]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___protocolversion to complex: session:protocolversion as [2.0]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :session___aai to complex: session:aai as [PD,00;FA,205423604F6FAD56]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Setting session:sessionlabel to ucid->08276090561332718934
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Setting session:ucid to ucid->08276090561332718934
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Assigning [session:ani] to [Insert_Call_Log:ANI]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Assigning [session:dnis] to [Insert_Call_Log:DNIS]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Assigning [session:sessionid] to [Insert_Call_Log:Session_Id]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Assigning [session:ucid] to [Insert_Call_Log:UCID]
25/03/2012 18:42:54:203 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Assigning [Welcome] to [Insert_Call_Log:Outcome]
25/03/2012 18:42:54:204 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Using SCESession 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund servlet : Welcome
25/03/2012 18:43:00:737 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Using SCESession 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund servlet : Check_for_DTMF_or_Voice
25/03/2012 18:43:00:737 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Welcome___confidence to complex: Welcome:confidence as [1]
25/03/2012 18:43:00:737 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Welcome___nomatchcount to complex: Welcome:nomatchcount as [0]
25/03/2012 18:43:00:737 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Welcome___utterance to complex: Welcome:utterance as [1]
25/03/2012 18:43:00:737 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Welcome___Column0 to complex: Welcome:Column0 as [undefined]
25/03/2012 18:43:00:737 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Welcome___noinputcount to complex: Welcome:noinputcount as [0]
25/03/2012 18:43:00:737 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Welcome___inputmode to complex: Welcome:inputmode as [dtmf]
25/03/2012 18:43:00:737 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Welcome___interpretation to complex: Welcome:interpretation as [1]
25/03/2012 18:43:00:737 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Welcome___value to complex: Welcome:value as [1]
25/03/2012 18:43:00:738 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition1] Expression [Welcome:inputmode] String Equal Ignorecase [DTMF]
25/03/2012 18:43:00:738 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Assigning [D] to [Insert_Call_Log:Menu_Entry_Type]
25/03/2012 18:43:00:738 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Using SCESession 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund servlet : Collect_CC_Check
25/03/2012 18:43:00:738 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition1] Expression [Insert_Call_Log:Menu_Entry_Type] String Equal [V]
25/03/2012 18:43:00:738 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Using SCESession 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund servlet : Collect_CC_DTMF
25/03/2012 18:43:00:739 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [expression] Expression [Insert_Call_Log:Menu_Entry_Type] String Equal [FC]
25/03/2012 18:43:00:739 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [expression] Expression [TC_1] Numeric Equal [0]
25/03/2012 18:43:00:739 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition] Expression [Insert_Call_Log:Menu_Entry_Type] String Equal Ignorecase [V]
25/03/2012 18:43:00:739 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition] Expression [Insert_Call_Log:Menu_Entry_Type] String Equal Ignorecase [V]
25/03/2012 18:43:00:739 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - Number_of_Attempts
25/03/2012 18:43:00:739 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin VariableField:getStringValue(): return string value for Number_of_Attempts
25/03/2012 18:43:00:739 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : get param for app: Match.com Refund
25/03/2012 18:43:00:739 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - Number_of_Attempts
25/03/2012 18:43:00:739 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin VariableField:getStringValue(): return string value for Number_of_Attempts
25/03/2012 18:43:00:739 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : get param for app: Match.com Refund
25/03/2012 18:43:00:739 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - Number_of_Attempts
25/03/2012 18:43:00:739 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin VariableField:getStringValue(): return string value for Number_of_Attempts
25/03/2012 18:43:00:739 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : get param for app: Match.com Refund
25/03/2012 18:43:00:739 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - Number_of_Attempts
25/03/2012 18:43:00:739 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin VariableField:getStringValue(): return string value for Number_of_Attempts
25/03/2012 18:43:00:739 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : get param for app: Match.com Refund
25/03/2012 18:43:13:758 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Using SCESession 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund servlet : Check_Entry
25/03/2012 18:43:13:758 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Collect_CC_DTMF___utterance to complex: Collect_CC_DTMF:utterance as [372806921923009]
25/03/2012 18:43:13:758 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Collect_CC_DTMF___nomatchcount to complex: Collect_CC_DTMF:nomatchcount as [0]
25/03/2012 18:43:13:758 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Collect_CC_DTMF___inputmode to complex: Collect_CC_DTMF:inputmode as [dtmf]
25/03/2012 18:43:13:758 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Collect_CC_DTMF___value to complex: Collect_CC_DTMF:value as [372806921923009]
25/03/2012 18:43:13:758 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Collect_CC_DTMF___noinputcount to complex: Collect_CC_DTMF:noinputcount as [0]
25/03/2012 18:43:13:758 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Collect_CC_DTMF___interpretation to complex: Collect_CC_DTMF:interpretation as [372806921923009]
25/03/2012 18:43:13:758 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Collect_CC_DTMF___confidence to complex: Collect_CC_DTMF:confidence as [1]
25/03/2012 18:43:13:759 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : session id:da0itas081-2012085234254-6 | MatchCom_Refund:Check_Entry | | Collect_CC:inputmode :
25/03/2012 18:43:13:759 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition1] Expression [Insert_Call_Log:Menu_Entry_Type] String Equal [V]
25/03/2012 18:43:13:759 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Removing char [ ] from [Collect_CC_DTMF:interpretation] to [Credit_Card_Number]
25/03/2012 18:43:13:759 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition2] Expression [Credit_Card_Number] Numeric Equal [0]
25/03/2012 18:43:13:759 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Assigning [CC Entered] to [Insert_Call_Log:Outcome]
25/03/2012 18:43:13:759 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Using SCESession 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund servlet : Verify_CC_Check
25/03/2012 18:43:13:759 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition1] Expression [Insert_Call_Log:Menu_Entry_Type] String Equal [V]
25/03/2012 18:43:13:759 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Using SCESession 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund servlet : Verify_CC_DTMF
25/03/2012 18:43:13:760 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition] Expression [Insert_Call_Log:Menu_Entry_Type] String Equal [V]
25/03/2012 18:43:13:760 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition] Expression [Insert_Call_Log:Menu_Entry_Type] String Equal [V]
25/03/2012 18:43:27:618 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Using SCESession 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund servlet : Check_LHUN
25/03/2012 18:43:27:618 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Verify_CC_DTMF___noinputcount to complex: Verify_CC_DTMF:noinputcount as [0]
25/03/2012 18:43:27:618 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Verify_CC_DTMF___interpretation to complex: Verify_CC_DTMF:interpretation as [1]
25/03/2012 18:43:27:618 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Verify_CC_DTMF___confidence to complex: Verify_CC_DTMF:confidence as [1]
25/03/2012 18:43:27:618 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Verify_CC_DTMF___utterance to complex: Verify_CC_DTMF:utterance as [1]
25/03/2012 18:43:27:618 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Verify_CC_DTMF___value to complex: Verify_CC_DTMF:value as [1]
25/03/2012 18:43:27:618 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Verify_CC_DTMF___nomatchcount to complex: Verify_CC_DTMF:nomatchcount as [0]
25/03/2012 18:43:27:618 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Verify_CC_DTMF___inputmode to complex: Verify_CC_DTMF:inputmode as [dtmf]
25/03/2012 18:43:27:619 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Using SCESession 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund servlet : Check_Results
25/03/2012 18:43:27:619 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition1] Expression [Credit_Card_Vaild] String Equal Ignorecase [true]
25/03/2012 18:43:27:619 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Assigning [Good CC Number] to [Insert_Call_Log:Outcome]
25/03/2012 18:43:27:619 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Using SCESession 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund servlet : Get_Zip_Code_Check
25/03/2012 18:43:27:619 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition1] Expression [Insert_Call_Log:Menu_Entry_Type] String Equal [V]
25/03/2012 18:43:27:619 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Using SCESession 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund servlet : Get_Zip_Code_DTMF
25/03/2012 18:43:27:620 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [expression] Expression [Insert_Call_Log:Menu_Entry_Type] String Equal [FZ]
25/03/2012 18:43:27:620 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [expression] Expression [TC_2] Numeric Equal [0]
25/03/2012 18:43:27:620 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition] Expression [Insert_Call_Log:Menu_Entry_Type] String Equal [V]
25/03/2012 18:43:27:620 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition] Expression [Insert_Call_Log:Menu_Entry_Type] String Equal [V]
25/03/2012 18:43:27:620 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - Number_of_Attempts
25/03/2012 18:43:27:620 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin VariableField:getStringValue(): return string value for Number_of_Attempts
25/03/2012 18:43:27:620 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : get param for app: Match.com Refund
25/03/2012 18:43:27:620 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - Number_of_Attempts
25/03/2012 18:43:27:620 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin VariableField:getStringValue(): return string value for Number_of_Attempts
25/03/2012 18:43:27:620 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : get param for app: Match.com Refund
25/03/2012 18:43:27:620 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - Number_of_Attempts
25/03/2012 18:43:27:620 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin VariableField:getStringValue(): return string value for Number_of_Attempts
25/03/2012 18:43:27:620 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : get param for app: Match.com Refund
25/03/2012 18:43:27:620 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - Number_of_Attempts
25/03/2012 18:43:27:620 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin VariableField:getStringValue(): return string value for Number_of_Attempts
25/03/2012 18:43:27:620 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : get param for app: Match.com Refund
25/03/2012 18:43:34:218 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Using SCESession 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund servlet : Check_ZIP
25/03/2012 18:43:34:218 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Get_Zip_Code_DTMF___nomatchcount to complex: Get_Zip_Code_DTMF:nomatchcount as [0]
25/03/2012 18:43:34:218 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Get_Zip_Code_DTMF___confidence to complex: Get_Zip_Code_DTMF:confidence as [1]
25/03/2012 18:43:34:218 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Get_Zip_Code_DTMF___utterance to complex: Get_Zip_Code_DTMF:utterance as [95062]
25/03/2012 18:43:34:218 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Get_Zip_Code_DTMF___noinputcount to complex: Get_Zip_Code_DTMF:noinputcount as [0]
25/03/2012 18:43:34:218 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Get_Zip_Code_DTMF___interpretation to complex: Get_Zip_Code_DTMF:interpretation as [95062]
25/03/2012 18:43:34:218 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Get_Zip_Code_DTMF___value to complex: Get_Zip_Code_DTMF:value as [95062]
25/03/2012 18:43:34:218 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Get_Zip_Code_DTMF___inputmode to complex: Get_Zip_Code_DTMF:inputmode as [dtmf]
25/03/2012 18:43:34:218 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition1] Expression [Insert_Call_Log:Menu_Entry_Type] String Equal [V]
25/03/2012 18:43:34:218 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Removing char [ ] from [Get_Zip_Code_DTMF:interpretation] to [ZIP_Code]
25/03/2012 18:43:34:219 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Using SCESession 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund servlet : Verify_ZIP_DTMF
25/03/2012 18:43:34:219 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition] Expression [Insert_Call_Log:Menu_Entry_Type] String Equal [V]
25/03/2012 18:43:34:219 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition] Expression [Insert_Call_Log:Menu_Entry_Type] String Equal [V]
25/03/2012 18:43:41:978 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Using SCESession 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund servlet : Reviewing
25/03/2012 18:43:41:978 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Verify_ZIP_DTMF___interpretation to complex: Verify_ZIP_DTMF:interpretation as [1]
25/03/2012 18:43:41:978 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Verify_ZIP_DTMF___value to complex: Verify_ZIP_DTMF:value as [1]
25/03/2012 18:43:41:978 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Verify_ZIP_DTMF___noinputcount to complex: Verify_ZIP_DTMF:noinputcount as [0]
25/03/2012 18:43:41:978 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Verify_ZIP_DTMF___utterance to complex: Verify_ZIP_DTMF:utterance as [1]
25/03/2012 18:43:41:978 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Verify_ZIP_DTMF___confidence to complex: Verify_ZIP_DTMF:confidence as [1]
25/03/2012 18:43:41:979 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Verify_ZIP_DTMF___nomatchcount to complex: Verify_ZIP_DTMF:nomatchcount as [0]
25/03/2012 18:43:41:979 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Verify_ZIP_DTMF___inputmode to complex: Verify_ZIP_DTMF:inputmode as [dtmf]
25/03/2012 18:43:44:029 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Using SCESession 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund servlet : Sent_CC_To_WebService
25/03/2012 18:43:44:029 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Assigning [N] to [Insert_Call_Log:Refunded]
25/03/2012 18:43:44:029 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition1] Expression [Environment] String Equal [PROD]
25/03/2012 18:43:44:029 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - Environment
25/03/2012 18:43:44:029 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin VariableField:getStringValue(): return string value for Environment
25/03/2012 18:43:44:029 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : get param for app: Match.com Refund
25/03/2012 18:43:44:030 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Collecting [372806021023000] from:Credit_Card_Number
25/03/2012 18:43:44:030 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Collecting [95000] from:ZIP_Code
25/03/2012 18:43:44:030 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Calling Web Service [RightNowWebService] at [https://rightnow.match.corp/query.asmx] operation [IVRRefundCheck]
25/03/2012 18:43:44:031 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Setting web service timeout to 45 seconds
25/03/2012 18:43:45:283 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing [101.9400] to:IVRRefundCheckResult:lastTransactionAmount
25/03/2012 18:43:45:283 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing [12/11/2011] to:IVRRefundCheckResult:lastTransactionDate
25/03/2012 18:43:45:283 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing [0] to:IVRRefundCheckResult:requestStatusCode
25/03/2012 18:43:45:283 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing [110523688] to:IVRRefundCheckResult:transactionId
25/03/2012 18:43:45:283 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing [59751160] to:IVRRefundCheckResult:userId
25/03/2012 18:43:45:283 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Using SCESession 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund servlet : Check_CC_Responce
25/03/2012 18:43:45:284 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Assigning [IVRRefundCheckResult:RequestStatusCode] to [Insert_Call_Log:WebService_RC]
25/03/2012 18:43:45:284 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Assigning [IVRRefundCheckResult:UserId] to [Insert_Call_Log:User_ID]
25/03/2012 18:43:45:284 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition1] Expression [IVRRefundCheckResult:RequestStatusCode] String Equal [0]
25/03/2012 18:43:45:284 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : IndexOf ["."] in [IVRRefundCheckResult:LastTransactionAmount] to [Money_Index]
25/03/2012 18:43:45:284 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Substring [IVRRefundCheckResult:LastTransactionAmount] to [Insert_Call_Log:Refund_Amount] start [0] number of characters [3]
25/03/2012 18:43:45:284 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Adding [Money_Index] and [1] to [Money_Index]
25/03/2012 18:43:45:284 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Substring [IVRRefundCheckResult:LastTransactionAmount] to [Cents] start [4] number of characters [2]
25/03/2012 18:43:45:284 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Concatenating [.] to [Insert_Call_Log:Refund_Amount]
25/03/2012 18:43:45:284 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Concatenating [Cents] to [Insert_Call_Log:Refund_Amount]
25/03/2012 18:43:45:284 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Assigning [IVRRefundCheckResult:LastTransactionDate] to [Insert_Call_Log:Last_Bill_Date]
25/03/2012 18:43:45:284 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition2] Expression [Environment] String Equal [PROD]
25/03/2012 18:43:45:284 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - Environment
25/03/2012 18:43:45:284 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin VariableField:getStringValue(): return string value for Environment
25/03/2012 18:43:45:284 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : get param for app: Match.com Refund
25/03/2012 18:43:45:284 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Assigning [IVRRefundCheckResult:TransactionId] to [Insert_Call_Log:Transaction_ID]
25/03/2012 18:43:45:284 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Concatenating [Insert_Call_Log:Refund_Amount] to [Dollar_Amount]
25/03/2012 18:43:45:284 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Assigning NULL to [Insert_Call_Log:Refund_Amount]
25/03/2012 18:43:45:284 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition3] Expression [Insert_Call_Log:WebService_RC] String Equal [0]
25/03/2012 18:43:45:284 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Using SCESession 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund servlet : Ask_to_Refund_Check
25/03/2012 18:43:45:284 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition1] Expression [Insert_Call_Log:Menu_Entry_Type] String Equal [V]
25/03/2012 18:43:45:284 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Using SCESession 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund servlet : Ask_to_Refund_DTMF
25/03/2012 18:43:45:285 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition] Expression [Insert_Call_Log:Menu_Entry_Type] String Equal [V]
25/03/2012 18:43:45:285 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition] Expression [Insert_Call_Log:Menu_Entry_Type] String Equal [V]
25/03/2012 18:43:45:285 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - Number_of_Attempts
25/03/2012 18:43:45:285 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin VariableField:getStringValue(): return string value for Number_of_Attempts
25/03/2012 18:43:45:285 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : get param for app: Match.com Refund
25/03/2012 18:43:45:285 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - Number_of_Attempts
25/03/2012 18:43:45:285 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin VariableField:getStringValue(): return string value for Number_of_Attempts
25/03/2012 18:43:45:285 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : get param for app: Match.com Refund
25/03/2012 18:43:45:286 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - Number_of_Attempts
25/03/2012 18:43:45:286 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin VariableField:getStringValue(): return string value for Number_of_Attempts
25/03/2012 18:43:45:286 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : get param for app: Match.com Refund
25/03/2012 18:43:45:286 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - Number_of_Attempts
25/03/2012 18:43:45:286 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin VariableField:getStringValue(): return string value for Number_of_Attempts
25/03/2012 18:43:45:286 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : get param for app: Match.com Refund
25/03/2012 18:43:45:286 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - Number_of_Attempts
25/03/2012 18:43:45:286 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin VariableField:getStringValue(): return string value for Number_of_Attempts
25/03/2012 18:43:45:286 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : get param for app: Match.com Refund
25/03/2012 18:44:03:058 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Using SCESession 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund servlet : Refund_The_Amount
25/03/2012 18:44:03:058 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Ask_to_Refund_DTMF___nomatchcount to complex: Ask_to_Refund_DTMF:nomatchcount as [0]
25/03/2012 18:44:03:058 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Ask_to_Refund_DTMF___utterance to complex: Ask_to_Refund_DTMF:utterance as [1]
25/03/2012 18:44:03:058 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Ask_to_Refund_DTMF___interpretation to complex: Ask_to_Refund_DTMF:interpretation as [1]
25/03/2012 18:44:03:058 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Ask_to_Refund_DTMF___confidence to complex: Ask_to_Refund_DTMF:confidence as [1]
25/03/2012 18:44:03:058 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Ask_to_Refund_DTMF___inputmode to complex: Ask_to_Refund_DTMF:inputmode as [dtmf]
25/03/2012 18:44:03:058 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Ask_to_Refund_DTMF___noinputcount to complex: Ask_to_Refund_DTMF:noinputcount as [0]
25/03/2012 18:44:03:058 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Storing :Ask_to_Refund_DTMF___value to complex: Ask_to_Refund_DTMF:value as [1]
25/03/2012 18:44:03:058 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Substring [Dollar_Amount] to [Insert_Call_Log:Refund_Amount] start [1] number of characters [-1]
25/03/2012 18:44:03:058 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition1] Expression [Environment] String Equal [PROD]
25/03/2012 18:44:03:058 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin SimpleVariable:getSimpleVariable(): return admin simple variable - Environment
25/03/2012 18:44:03:058 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Admin VariableField:getStringValue(): return string value for Environment
25/03/2012 18:44:03:058 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : get param for app: Match.com Refund
25/03/2012 18:44:03:059 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Collecting [110523688] from:Insert_Call_Log:Transaction_ID
25/03/2012 18:44:03:059 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Calling Web Service [RightNowWebService] at [https://rightnow.match.corp/query.asmx] operation [IVRRefundAttempt]
25/03/2012 18:44:03:059 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Setting web service timeout to 45 seconds
25/03/2012 18:44:18:076 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Using SCESession 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund servlet : Write_Call_Data
25/03/2012 18:44:18:076 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Assigning [TC_1] to [Insert_Call_Log:Menu_Counter_2]
25/03/2012 18:44:18:076 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Assigning [TC_2] to [Insert_Call_Log:Menu_Counter_4]
25/03/2012 18:44:18:076 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition1] Expression [Insert_Call_Log:Menu_Entry_Type] String Equal [D]
25/03/2012 18:44:18:076 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Adding [Collect_CC_DTMF:noinputcount] and [Collect_CC_DTMF:nomatchcount] to [Insert_Call_Log:Menu_Counter_1]
25/03/2012 18:44:18:076 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Adding [Get_Zip_Code_DTMF:noinputcount] and [Get_Zip_Code_DTMF:nomatchcount] to [Insert_Call_Log:Menu_Counter_3]
25/03/2012 18:44:18:076 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [condition3] Expression [Insert_Call_Log:Menu_Entry_Type] String Equal [FZ]
25/03/2012 18:44:18:076 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : [expression1] Expression [Insert_Call_Log:Menu_Entry_Type] String Equal [FC]
25/03/2012 18:44:18:077 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Executing DB statement : [INSERT INTO dbo.Call_Log ( Session_Id, UCID, ANI, DNIS, Transfer_To, Outcome, Menu_Entry_Type, Refunded, Transaction_ID, User_ID, Menu_Counter_1, Menu_Counter_2, Menu_Counter_3, Menu_Counter_4, WebService_RC, Last_Bill_Date, Refund_Amount, WebService_RC_2 ) VALUES ( ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ? )]
25/03/2012 18:44:18:081 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Rows affected : [1]
25/03/2012 18:44:18:082 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Using SCESession 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund servlet : End_Call
25/03/2012 18:44:18:086 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Removing session from AvayaSessionTermination Servlet
25/03/2012 18:44:18:086 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Termination URL reply : <?xml version="1.0" encoding="UTF-8"?>
<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
</vxml>

It looks like the web service call takes longer than 15s. You may increase the fetchtimeout.

25/03/2012 18:44:03:059 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Calling Web Service [RightNowWebService] at [https://rightnow.match.corp/query.asmx] operation [IVRRefundAttempt]
25/03/2012 18:44:03:059 DEBUG - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Setting web service timeout to 45 seconds
25/03/2012 18:44:18:076 INFO - 77BB918F6D354C5A001CE2F476AAD8B4:/MatchCom_Refund : Using

I am assuming that is differnt than the web service timeout

fetch timeout is the timeout the browser allows for a response to come back from the app server running your app. By default it is set to 15 secs. This is different from the web service timeout. If you expect the web service timeout to take longer than 15 secs, you need to increase fetch timeout. You can increase it globally on the VPMS or you can send the new timeout via your app.

Is there any way to prevent this from raising a minor alarm on the Experience Portal?

No, this is an error that drops the call.

So, a web services timeout will raise a minor error? Can I catch that error and transfer out to a destination? Would that prevent it from logging a Minor error?

The Web service error is internal to the app. Since a web service call does not generate VXML, the browser is unaware of the error unless the app reports it. If you catch it yourself, than you transfer and choose to report or not.