I am getting this at various data entry nodes in my script. I have been releasing various upgrades to my script over the past few months but not in all the places where I am receiving this error. From other forum threads on this error the fix is to upgrade to 5.1 sp2. Is that true for all cases of this error or do we need to troubleshoot my specific case?

Thanks
Scott

Which prior post are you referring to that the problem is fixed in DD?

5.1.sp2 contains the change you reference. When I send the patch out, was about the time we were building sp2 and the change made it into the release.

Ok. does this patch fix this error or is it application specific? if so, can you point me where to look?

Thanks.

What error are you getting exactly the thread you reference is rather rambling and moved from one issue to another.

What is "this error"?

I am getting PAVB_05027 in a couple data entry nodes in my script. The event message for this error i s: ECMA Script Engine has reported an error. Error Message: ReferenceError: TEL_NO_PROMPT is not defined, JS line#: 1, Line Text: , Token Text:

post a trace.log where it happens.

it happens where the 30 second delay in the script is at.


25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : SCESession bound to HttpSession F6D5CFC323757DC2FDAF3CC1965CDF42
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Using SCESession F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI servlet : Start
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : ** Pushed Stack Frame [/SRS_Main_CTI]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :__VPbreadcrumb to simple: __VPbreadcrumb as [disabled]
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Not able to save posted variable information [__VPbreadcrumb]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :__VPlogpassword to simple: __VPlogpassword as [ZUJ+53KA6Rt1gwJGIWE/OqlPOibhzanRRI1CNjfvF8wxTGCd+JEunaGm9EBT+OTT]
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Not able to save posted variable information [__VPlogpassword]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :__VPappname to simple: __VPappname as [TW - Texas South - IBSD]
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Not able to save posted variable information [__VPappname]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :__VPapploggingurl to simple: __VPapploggingurl as [https://192.168.221.32/axis/services/VPReport4]
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Not able to save posted variable information [__VPapploggingurl]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :__VPlogname to simple: __VPlogname as [%default%go3PDaMe7eMDPfmh]
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Not able to save posted variable information [__VPlogname]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___vpreporturl to complex: session:vpreporturl as [http://192.168.221.32/axis/services/Report]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :__VPloglevel to simple: __VPloglevel as [Info]
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Not able to save posted variable information [__VPloglevel]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___sessionid to complex: session:sessionid as [mpp2-2011115114734-42]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :__VPmaxbackuplogfiles to simple: __VPmaxbackuplogfiles as [10]
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Not able to save posted variable information [__VPmaxbackuplogfiles]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : runtime_platform : Voice Portal
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : runtime_asr : SRGS-Literals
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Using SCESession F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI servlet : SetANIDNIS
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___videonearfmtp to complex: session:videonearfmtp as [unknown]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___vprdnis to complex: session:vprdnis as [undefined]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___channel to complex: session:channel as [3760]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :redirectinfo___uri to complex: redirectinfo:uri as []
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :redirectinfo___presentationinfo to complex: redirectinfo:presentationinfo as []
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :shareduui___value to complex: shareduui:value as []
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___sessionlabel to complex: session:sessionlabel as [10001189841303732054]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :shareduui___id to complex: shareduui:id as []
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :redirectinfo___reason to complex: redirectinfo:reason as []
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___vpcalledextension to complex: session:vpcalledextension as [3760]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___ani to complex: session:ani as [2102440500]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___videoheight to complex: session:videoheight as [unknown]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___videocodec to complex: session:videocodec as [unknown]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___videofarfmtp to complex: session:videofarfmtp as [unknown]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___protocolname to complex: session:protocolname as [H323]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___mediatype to complex: session:mediatype as [unknown]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :redirectinfo___screeninginfo to complex: redirectinfo:screeninginfo as []
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___ucid to complex: session:ucid as [10001189841303732054]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___videofps to complex: session:videofps as [unknown]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___vpcoveragereason to complex: session:vpcoveragereason as [undefined]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___videoformat to complex: session:videoformat as [unknown]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___videoenabled to complex: session:videoenabled as [unknown]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___sharedmode to complex: session:sharedmode as [shared]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___calltag to complex: session:calltag as [mpp2-3760-2011115114734]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___dnis to complex: session:dnis as [4215]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :_sipcallid to simple: _sipcallid as [unknown]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___vpcoveragetype to complex: session:vpcoveragetype as [undefined]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___uui to complex: session:uui as [undefined]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___videobitrate to complex: session:videobitrate as [unknown]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___videowidth to complex: session:videowidth as [unknown]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___protocolversion to complex: session:protocolversion as [1.0]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Storing :session___aai to complex: session:aai as [undefined]
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.execute: encrypted value is HeOhNXdyzSJwg5ZoVfSIkqbKMFcUWLtMEL/JbXCExgI=
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.execute: request to manager is http://192.168.221.52:8080/cticonnector/CallInfoInitialCall?extension%3D3760&k=HeOhNXdyzSJwg5ZoVfSIkqbKMFcUWLtMEL%2FJbXCExgI%3D
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.execute: setting session cookie to F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.execute: callinfo from Manager is callid=11594&ani=2102440500&dnis=4215&extension=3760&ucID=00001115941303731838&uui= &state=established
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CallInfo.doGetCallInfo: Populating call info variable values...
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Call ID 11594
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Calling # (ANI) 2102440500
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Called # (DNIS) 4215
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Ext 3760
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: UCID 00001115941303731838
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: UUI
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: State established
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Assigning [session:dnis] to [strDNIS_Local]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Assigning [session:ani] to [strANI_Local]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : [condition1] Condition [session:ani] String Equal [undefined] next [null]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Assigning [session:ani] to [strANI_Local]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Assigning [0] to [intSubscriber_Status]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Assigning [0] to [ZIPCODE_Counters:Invalid]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Assigning [0] to [EPIC_Payment:RETURN_VALUE]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Assigning [0] to [BALANCE_SELECTION_MENU_Counters:PreviousMenu]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Assigning [0] to [ACCT_PAY_INFO_MENU_Counters:PreviousMenu]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Assigning [0] to [PAY_TYPE_MENU_Counters:PreviousMenu]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Assigning [0] to [PAY_ARRANGE_MENU_Counters:PreviousMenu]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Assigning [0] to [DISPUTEMENU_Counters:PreviousMenu]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Assigning [0] to [CC_VERIFY_InvalidYear_Counter]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Assigning [0] to [CC_VERIFY_InvalidMonth_Counter]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Assigning [0] to [ABA_RetryCounter]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Assigning [0] to [CH_ACCT_NO_AttemptCounter]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Assigning [0] to [CHK_NUMBER_AttemptCounter]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Assigning [0] to [TEL_NO_PROMPT_Counters:Retry]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Setting Datetime to [TodaysDate]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Datetime 4/25/11 6:47 AM got set.
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Assigning [No Authentication] to [Abandon_Location]
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : session id:mpp2-2011115114734-42 | SRS_Main_CTI:SetANIDNIS | | strANI_Local : 2102440500
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : session id:mpp2-2011115114734-42 | SRS_Main_CTI:SetANIDNIS | | strDNIS_Local : 4215
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : session id:mpp2-2011115114734-42 | SRS_Main_CTI:SetANIDNIS | cticallinfo UUI=
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Executing DB statement : [{ ? = call dbo.sp_ServerDate ( ?) }]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Using SCESession F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI servlet : GetDNISTableInfo
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Executing DB statement : [SELECT tblIVRDNIS.strDNIS, tblIVRDNIS.strMSO_Name, tblIVRDNIS.strCity, tblIVRDNIS.strMSO_Name_Phrase_Name, tblIVRDNIS.strLanguage_Flag, tblIVRDNIS.strANI_Flag, tblIVRDNIS.strService_Status_Menu_Flag, tblIVRDNIS.strZipCode_Flag, tblIVRDNIS.strTelephone_AcctNum_Menu_Flag, tblIVRDNIS.strMkt_Msg_MSO_Welcome_Phrase_Name, tblIVRDNIS.strMkt_Msg_ANI_Phrase_Name, tblIVRDNIS.strMkt_Msg_MainMenu_1_Phrase_Name, tblIVRDNIS.strMkt_Msg_MainMenu_2_Phrase_Name, tblIVRDNIS.strMkt_Msg_MainMenu_3_Phrase_Name, tblIVRDNIS.strMkt_Msg_MainMenu_4_Phrase_Name, tblIVRDNIS.strMkt_Msg_MainMenu_5_Phrase_Name, tblIVRDNIS.strMkt_Msg_PTP_Phrase_Name, tblIVRDNIS.strProgramDisconnectedFlag, tblIVRDNIS.strCC_Restoral_Time_Phrase_Name, tblIVRDNIS.strDC_Restoral_Time_Phrase_Name, tblIVRDNIS.strAgentXferType, tblIVRDNIS.strLookupMenu_Phone_Phrase_Name, tblIVRDNIS.strLookupMenu_Acct_Phrase_Name, tblIVRDNIS.strPhonePrompt_Phrase_Name, tblIVRDNIS.strAccountNumPrompt_Phrase_Name, tblIVRDNIS.strMiranda_Phrase_Name, tblIVRDNIS.strAccount_Access_Menu_Flag, tblIVRDNIS.strBusinessHoursOpen, tblIVRDNIS.strBusinessHoursClosed, tblIVRDNIS.strPayArrange_Flag, tblIVRDNIS.strDispute_Flag, tblIVRDNIS.strDisconnect_VDN, tblIVRDNIS.strTransfer_VDN, tblIVRDNIS.strDefault_Language, tblIVRDNIS.strMainMenuOption_Payment_Flag, tblIVRDNIS.strMainMenuOption_AcctInfo_Flag, tblIVRDNIS.strMainMenuOption_Billing_Flag, tblIVRDNIS.strMainMenuOption_TechSupt_Flag, tblIVRDNIS.strMainMenuOption_Payment_Phrase_Name, tblIVRDNIS.strMainMenuOption_AcctInfo_Phrase_Name, tblIVRDNIS.strMainMenuOption_Billing_Phrase_Name, tblIVRDNIS.strMainMenuOption_TechSupt_Phrase_Name FROM dbo.tblIVRDNIS WHERE ( tblIVRDNIS.strDNIS = ? )]
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strDNIS
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strMSO_Name
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strCity
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strMSO_Name_Phrase_Name
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strLanguage_Flag
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strANI_Flag
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strService_Status_Menu_Flag
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strZipCode_Flag
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strTelephone_AcctNum_Menu_Flag
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strMkt_Msg_MSO_Welcome_Phrase_Name
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strMkt_Msg_ANI_Phrase_Name
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strMkt_Msg_MainMenu_1_Phrase_Name
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strMkt_Msg_MainMenu_2_Phrase_Name
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strMkt_Msg_MainMenu_3_Phrase_Name
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strMkt_Msg_MainMenu_4_Phrase_Name
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strMkt_Msg_MainMenu_5_Phrase_Name
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strMkt_Msg_PTP_Phrase_Name
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strProgram_Disconnected_Flag
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strCC_Restoral_Time_Phrase_Name
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strDC_Restoral_Time_Phrase_Name
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strAgent_Xfer_Type
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strLookupMenu_Phone_Phrase_Name
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strLookupMenu_Acct_Phrase_Name
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strPhonePrompt_Phrase_Name
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strAccountNumPrompt_Phrase_Name
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strMiranda_Phrase_Name
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strAccount_Access_Menu_Flag
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strBusinessHoursOpen
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strBusinessHoursClosed
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strPayArrange_Flag
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strDispute_Flag
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strDisconnect_VDN
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strTransfer_VDN
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strDefault_Language
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strMainMenuOption_Payment_Flag
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strMainMenuOption_AcctInfo_Flag
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strMainMenuOption_Billing_Flag
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strMainMenuOption_TechSupt_Flag
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strMainMenuOption_Payment_Phrase_Name
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strMainMenuOption_AcctInfo_Phrase_Name
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strMainMenuOption_Billing_Phrase_Name
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : set value to variable/field - strMainMenuOption_TechSupt_Phrase_Name
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Rows affected : [1]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : [condition1] Condition [strDNIS_Local] Not Empty [null] next [null]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Using SCESession F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI servlet : DNISCheck
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : [condition1] Condition [DNIS_Table:strMSO_Name_Phrase_Name] String Not Equal [""] next [null]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Using SCESession F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI servlet : SetDefaultLanguage
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Using SCESession F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI servlet : PlayWelcomeMsg
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : [condition] Condition [DNIS_Table:strMkt_Msg_MSO_Welcome_Phrase_Name] Not Empty [null] next [null]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Using SCESession F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI servlet : Check_Language_Flag
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.execute: encrypted value is HeOhNXdyzSJwg5ZoVfSIkqbKMFcUWLtMjtFAAcJ2Abk=
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : VariableUtil.getVariableValue: Variable value is 11594
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.execute: request to manager is http://192.168.221.52:8080/cticonnector/CallInfo?callid%3D11594%26extension%3D3760&k=HeOhNXdyzSJwg5ZoVfSIkqbKMFcUWLtMjtFAAcJ2Abk%3D
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.execute: setting session cookie to F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.execute: callinfo from Manager is callid=11594&ani=2102440500&dnis=4215&extension=3760&ucID=00001115941303731838&uui= &state=established
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CallInfo.doGetCallInfo: Populating call info variable values...
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Call ID 11594
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Calling # (ANI) 2102440500
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Called # (DNIS) 4215
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Ext 3760
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: UCID 00001115941303731838
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: UUI
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: State established
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : [condition1] Condition [DNIS_Table:strLanguage_Flag] String Equal [1] next [null]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Using SCESession F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI servlet : Service_Status
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : [condition1] Condition [DNIS_Table:strService_Status_Menu_Flag] String Equal [1] next [null]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Using SCESession F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI servlet : ANI
25/04/2011 06:47:34 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : session id:mpp2-2011115114734-42 | SRS_Main_CTI:ANI | ANI_FLAG | DNIS_Table:strANI_Flag : 0
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : [condition1] Condition [session:ani] Not Empty [null] next [null]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : [condition2] Condition [DNIS_Table:strANI_Flag] String Equal [1] next [null]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Using SCESession F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI servlet : CheckLookup_Menu_FLag
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : [condition1] Condition [DNIS_Table:strTelephone_AcctNum_Menu_Flag] String Equal [1] next [null]
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Using SCESession F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI servlet : TelephoneEntry
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Using SCESession F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI servlet : PhoneLookup-Begin
25/04/2011 06:47:34 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Using SCESession F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI servlet : PhoneLookup-TEL_NO_PROMPT
25/04/2011 06:48:05 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Using SCESession F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI servlet : PhoneLookup-NoResponse9
25/04/2011 06:48:05 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : [condition1] Condition [DNIS_Table:strAgent_Xfer_Type] String Equal [Converse] next [null]
25/04/2011 06:48:05 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Assigning [DNIS_Table:strTransfer_VDN] to [CTI_Xfer:VDN]
25/04/2011 06:48:05 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Assigning [Subscriber_Data:intSubID] to [CTI_Xfer:UUI]
25/04/2011 06:48:05 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Concatenating [2nd No Repsonse from Authentication] to [CTI_Xfer:UUI]
25/04/2011 06:48:05 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Using SCESession F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI servlet : PhoneLookup-Xfer
25/04/2011 06:48:05 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Subflow return node "PhoneLookup-Xfer" forwarding to "XferCheckBH"
25/04/2011 06:48:05 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Using SCESession F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI servlet : XferCheckBH
25/04/2011 06:48:05 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : [condition1] Condition [time:audio] String Greater Than [DNIS_Table:strBusinessHoursOpen] next [null]
25/04/2011 06:48:05 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Assigning [*75] to [transferVDN]
25/04/2011 06:48:05 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Concatenating [DNIS_Table:strDisconnect_VDN] to [transferVDN]
25/04/2011 06:48:05 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Concatenating [5555] to [transferVDN]
25/04/2011 06:48:05 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Assigning [DNIS_Table:strDisconnect_VDN] to [CTI_Xfer:VDN]
25/04/2011 06:48:05 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Using SCESession F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI servlet : DiscoOutHoursCTI2
25/04/2011 06:48:05 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : VariableUtil.getVariableValue: Variable value is 4845
25/04/2011 06:48:05 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : VariableUtil.getVariableValue: Variable value is 2nd No Repsonse from Authentication
25/04/2011 06:48:05 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : session id:mpp2-2011115114734-42 | SRS_Main_CTI:DiscoOutHoursCTI2 | | CTI_Xfer:UUI : 2nd No Repsonse from Authentication
25/04/2011 06:48:05 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.execute: encrypted value is HeOhNXdyzSJwg5ZoVfSIkjtjvJbJKltx6KEtT1vU2rg=
25/04/2011 06:48:05 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : VariableUtil.getVariableValue: Variable value is 11594
25/04/2011 06:48:05 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.execute: request to manager is http://192.168.221.52:8080/cticonnector/ConsultationCall?callee%3D4845%26uui%3D2nd+No+Repsonse+from+Authentication%26uuiAsAscii%3Dtrue%26holdAddress%3D11594%26ringMax%3D0%26extension%3D3760%26transferOnRing%3Dtrue&k=HeOhNXdyzSJwg5ZoVfSIkjtjvJbJKltx6KEtT1vU2rg%3D
25/04/2011 06:48:05 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.execute: setting session cookie to F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI
25/04/2011 06:48:06 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.execute: callinfo from Manager is callid1=11594&ani1=2102440500&dnis1=4215&extension1=3760&ucID1=00001115941303731838&uui1= &state1=transferred&callid2=11601&ani2=3760&dnis2=4845&extension2=3760&ucID2=00001116011303731870&uui2= &state2=ringing
25/04/2011 06:48:06 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CallInfo.doGetCallInfo: Populating held call info variable values...
25/04/2011 06:48:06 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Call ID 11594
25/04/2011 06:48:06 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Calling # (ANI) 2102440500
25/04/2011 06:48:06 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Called # (DNIS) 4215
25/04/2011 06:48:06 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Ext 3760
25/04/2011 06:48:06 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: UCID 00001115941303731838
25/04/2011 06:48:06 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: UUI
25/04/2011 06:48:06 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: State transferred
25/04/2011 06:48:06 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CallInfo.doGetCallInfo: Populating dialed call info variable values...
25/04/2011 06:48:06 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Call ID 11601
25/04/2011 06:48:06 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Calling # (ANI) 3760
25/04/2011 06:48:06 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Called # (DNIS) 4845
25/04/2011 06:48:06 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Ext 3760
25/04/2011 06:48:06 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: UCID 00001116011303731870
25/04/2011 06:48:06 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: UUI
25/04/2011 06:48:06 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: State ringing
25/04/2011 06:48:06 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : [condition1] Condition [untitledConsultationCall1Copy:state] String Equal Ignorecase [established] next [null]
25/04/2011 06:48:06 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : [condition2] Condition [untitledConsultationCall1Copy:state] String Equal Ignorecase [transferred] next [null]
25/04/2011 06:48:06 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : [condition3] Condition [untitledConsultationCall1Copy:state] String Equal Ignorecase [queued] next [null]
25/04/2011 06:48:06 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : [condition4] Condition [untitledConsultationCall1Copy:state] String Equal Ignorecase [ringing] next [null]
25/04/2011 06:48:06 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Using SCESession F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI servlet : Exit
25/04/2011 06:48:06 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTIEnd.execute:3760 callid is 11594
25/04/2011 06:48:06 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.execute: encrypted value is HeOhNXdyzSJwg5ZoVfSIkjtjvJbJKltxVyVVdIgVGkA=
25/04/2011 06:48:06 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.execute: request to manager is http://192.168.221.52:8080/cticonnector/End?extension%3D3760%26callid%3D11594&k=HeOhNXdyzSJwg5ZoVfSIkjtjvJbJKltxVyVVdIgVGkA%3D
25/04/2011 06:48:06 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.execute: setting session cookie to F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI
25/04/2011 06:48:06 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : CTICommand.execute: callinfo from Manager is
25/04/2011 06:48:06 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Setting Exit Timer 500 milliseconds
25/04/2011 06:48:06 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Invalidating From Exit Timer
25/04/2011 06:48:06 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : HTTP Session lost removing SCESession F6D5CFC323757DC2FDAF3CC1965CDF42
25/04/2011 06:48:06 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : SCESession Removed
25/04/2011 06:48:06 DEBUG - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : Removing 1 session stack frames.
25/04/2011 06:48:06 INFO - F6D5CFC323757DC2FDAF3CC1965CDF42:/SRS_Main_CTI : ** Popped Stack Frame [/SRS_Main_CTI]

can you also enable the vxml output?

In looking at the other post referenced this looks to be a different issue. PAVB_05027 just means something is referenced that was not defined.

I will have the logs tomorrow morning for you. if it helps any, this looks like it only occurs during off peak hours on the IVR. between midnight and 7am CST.

Okay.

26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : SCESession bound to HttpSession 20E1C843DE9997CC4F567C60E2BE4448
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Using SCESession 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI servlet : Start
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : ** Pushed Stack Frame [/SRS_Main_CTI]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :__VPbreadcrumb to simple: __VPbreadcrumb as [disabled]
26/04/2011 00:14:16 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Not able to save posted variable information [__VPbreadcrumb]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :__VPlogpassword to simple: __VPlogpassword as [ZUJ+53KA6Rt1gwJGIWE/OqlPOibhzanRRI1CNjfvF8wxTGCd+JEunaGm9EBT+OTT]
26/04/2011 00:14:16 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Not able to save posted variable information [__VPlogpassword]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :__VPappname to simple: __VPappname as [TW - Texas North IBSD]
26/04/2011 00:14:16 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Not able to save posted variable information [__VPappname]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :__VPapploggingurl to simple: __VPapploggingurl as [https://192.168.221.32/axis/services/VPReport4]
26/04/2011 00:14:16 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Not able to save posted variable information [__VPapploggingurl]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :__VPlogname to simple: __VPlogname as [%default%go3PDaMe7eMDPfmh]
26/04/2011 00:14:16 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Not able to save posted variable information [__VPlogname]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___vpreporturl to complex: session:vpreporturl as [http://192.168.221.32/axis/services/Report]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :__VPloglevel to simple: __VPloglevel as [Info]
26/04/2011 00:14:16 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Not able to save posted variable information [__VPloglevel]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___sessionid to complex: session:sessionid as [mpp2-2011116051417-7]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :__VPmaxbackuplogfiles to simple: __VPmaxbackuplogfiles as [10]
26/04/2011 00:14:16 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Not able to save posted variable information [__VPmaxbackuplogfiles]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : runtime_platform : Voice Portal
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : runtime_asr : SRGS-Literals
26/04/2011 00:14:16 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : *** Reply for [/SRS_Main_CTI/Start] ***
26/04/2011 00:14:16 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Dialog Designer"/>
3:<meta name="runtime-version" content="05.00.17"/>
4:<meta name="runtimecommon-version" content="05.00.17"/>
5:<meta name="copyright" content="Copyright (c) 2002-2010, Avaya"/>
6:<link next="SetTransferCode?___DDSESSIONID=20E1C843DE9997CC4F567C60E2BE4448%3A%2FSRS_Main_CTI" dtmf="0">
7:</link>
8:<script>
9:function getnbest( item, nbest ) {
10: var len = application.lastresult$.length;
11: var result = "";
12:
13: if ( len &gt; nbest) {
14: len = nbest;
15: }
16: for (var i = 0; i &lt; len; i++) {
17: if (i &gt; 0) {
18: result += " |";
19: }
20: var temp = "application.lastresult$[" + i + "]." + item;
21: result += extractprops( "", eval(temp));
22: }
23: return result;
24:}
25:
26:function extractprops ( parent, obj ) {
27: var prop, name, result = "";
28: var count = 1;
29: if ( typeof ( obj ) == "object" ) {
30: for ( prop in obj ) {
31: name = parent + prop;
32: if ( typeof ( obj [ prop ] ) == "object" ) {
33: result += extractprops( name+".", obj [ prop ] );
34: } else {
35: if (count == 1) {
36: result = obj [ prop ];
37: } else {
38: result += " " + obj [ prop ];
39: }
40: }
41: count = count + 1;
42: }
43: } else {
44: if (obj == undefined ) {
45: result += "undefined";
46: } else {
47: result += obj;
48: }
49: }
50: return result;
51:}
52:
53:function startswith ( value, startwith ) {
54: var index;
55: index = value.indexOf(startwith, 0);
56: if ( index == 0 ) {
57: return true;
58: } else {
59: return false;
60: }
61:}
62:
63:function containsUndefined ( value ) {
64: var index;
65: index = value.indexOf('undefined', 0);
66: if ( index == -1 ) {
67: return false;
68: } else {
69: return true;
70: }
71:}
72:
73:</script>
74:<script>
75:function objectToString( obj ) {
76: try {
77: var result = "";
78: result += getobjectprops( "", obj);
79: if (result.charAt(0) == '|' ) {
80: result = result.substring(1);
81: }
82: } catch (errMsg) {
83: return("undefined");
84: }
85: return result;
86:}
87:
88:function getobjectprops ( parent, obj ) {
89: var prop, name, result = "";
90: if ( typeof ( obj ) == "object" ) {
91: for ( prop in obj ) {
92: name = parent + prop;
93: if ( typeof ( obj [ prop ] ) == "object" ) {
94: result += extractprops( name+".", obj [ prop ] );
95: } else {
96: result += "|" + obj [ prop ];
97: }
98: }
99: } else {
100: if (obj == undefined ) {
101: result += "undefined";
102: } else {
103: result += obj;
104: }
105: }
106: return result;
107:}
108:</script>
109:<var name="_avayaExitReason" expr="''"/>
110:<var name="_avayaExitInfo1" expr="''"/>
111:<var name="_avayaExitInfo2" expr="''"/>
112:<property name="interdigittimeout" value="5s" />
113:<catch event="connection.disconnect">
114:<goto next="ReportTotalHangups?___DDSESSIONID=20E1C843DE9997CC4F567C60E2BE4448%3A%2FSRS_Main_CTI"/>
115:</catch>
116:<catch event="connection.disconnect.hangup">
117:<goto next="ReportTotalHangups?___DDSESSIONID=20E1C843DE9997CC4F567C60E2BE4448%3A%2FSRS_Main_CTI"/>
118:</catch>
119:<catch event="error.badfetch">
120:<var name="event_message" expr="try {objectToString(_message)} catch (errMsg) {'undefined'}"/>
121:<var name="event_name" expr="try {objectToString(_event)} catch (errMsg) {'undefined'}"/>
122:<submit next="errReport?___DDSESSIONID=20E1C843DE9997CC4F567C60E2BE4448%3A%2FSRS_Main_CTI" namelist="event_message event_name" method="post" enctype="multipart/form-data"/>
123:</catch>
124:<catch event="error.runtime">
125:<var name="event_message" expr="try {objectToString(_message)} catch (errMsg) {'undefined'}"/>
126:<var name="event_name" expr="try {objectToString(_event)} catch (errMsg) {'undefined'}"/>
127:<submit next="errReport?___DDSESSIONID=20E1C843DE9997CC4F567C60E2BE4448%3A%2FSRS_Main_CTI" namelist="event_message event_name" method="post" enctype="multipart/form-data"/>
128:</catch>
129:<catch event="error.noresource">
130:<var name="event_message" expr="try {objectToString(_message)} catch (errMsg) {'undefined'}"/>
131:<var name="event_name" expr="try {objectToString(_event)} catch (errMsg) {'undefined'}"/>
132:<submit next="errReport?___DDSESSIONID=20E1C843DE9997CC4F567C60E2BE4448%3A%2FSRS_Main_CTI" namelist="event_message event_name" method="post" enctype="multipart/form-data"/>
133:</catch>
134:<catch event="error.resource">
135:<var name="event_message" expr="try {objectToString(_message)} catch (errMsg) {'undefined'}"/>
136:<var name="event_name" expr="try {objectToString(_event)} catch (errMsg) {'undefined'}"/>
137:<submit next="errReport?___DDSESSIONID=20E1C843DE9997CC4F567C60E2BE4448%3A%2FSRS_Main_CTI" namelist="event_message event_name" method="post" enctype="multipart/form-data"/>
138:</catch>
139:<catch event="error.badfetch.http.905">
140:<var name="event_message" expr="try {objectToString(_message)} catch (errMsg) {'undefined'}"/>
141:<var name="event_name" expr="try {objectToString(_event)} catch (errMsg) {'undefined'}"/>
142:<submit next="errReport?___DDSESSIONID=20E1C843DE9997CC4F567C60E2BE4448%3A%2FSRS_Main_CTI" namelist="event_message event_name" method="post" enctype="multipart/form-data"/>
143:</catch>
144:<catch event="error.badfetch.http.500" count="1">
145:<var name="event_message" expr="try {objectToString(_message)} catch (errMsg) {'undefined'}"/>
146:<var name="event_name" expr="try {objectToString(_event)} catch (errMsg) {'undefined'}"/>
147:<submit next="errReport?___DDSESSIONID=20E1C843DE9997CC4F567C60E2BE4448%3A%2FSRS_Main_CTI" namelist="event_message event_name" method="post" enctype="multipart/form-data"/>
148:</catch>
149:<catch event="error.badfetch.http.500" count="2">
150:<exit namelist="_avayaExitReason _avayaExitInfo1 _avayaExitInfo2"/>
151:</catch>
152:<catch event="error.badfetch.http.404" count="1">
153:<var name="event_message" expr="try {objectToString(_message)} catch (errMsg) {'undefined'}"/>
154:<var name="event_name" expr="try {objectToString(_event)} catch (errMsg) {'undefined'}"/>
155:<submit next="errReport?___DDSESSIONID=20E1C843DE9997CC4F567C60E2BE4448%3A%2FSRS_Main_CTI" namelist="event_message event_name" method="post" enctype="multipart/form-data"/>
156:</catch>
157:<catch event="error.badfetch.http.404" count="2">
158:<exit namelist="_avayaExitReason _avayaExitInfo1 _avayaExitInfo2"/>
159:</catch>
160:<meta name="marker" content="Avaya Dialog Designer Root End"/>
161:<form id="Start">
162:<script>
163:function getArray( arrayName, item ) {
164: try {
165: var len = eval( arrayName +'.length;');
166: var result = "";
167:
168: for (var i = 0; i &lt; len; i++) {
169: if (i &gt; 0) {
170: result += " |";
171: }
172: var temp = arrayName + "[" + i + "]." + item;
173: result += eval(temp);
174: }
175: return result;
176: } catch (errMsg) {
177: return('unknown');
178: }
179:}
180:function getRedirect( item ) {
181: return(getArray('session.connection.redirect', item));
182:}
183:function getShareduui( item ) {
184: return(getArray('session.avaya.uui.shared', item));
185:}
186:function getScriptItem( item ) {
187: try {
188: var result = "";
189: result += eval(item);
190: return result;
191: } catch (errMsg) {
192: return('unknown');
193: }
194:}
195:function getSIPCallID() {
196: try {
197: if ( session___protocolname == 'sip' ) {
198: var temp = getScriptItem( 'session.connection.protocol.sip.callid' );
199: return(eval(temp));
200: } else {
201: return('unknown');
202: }
203: } catch (errMsg) {
204: return('unknown');
205: }
206:}
207:</script>
208:<var name="session___aai"/>
209:<var name="session___ani"/>
210:<var name="session___dnis"/>
211:<var name="session___protocolname"/>
212:<var name="session___protocolversion"/>
213:<var name="session___uui"/>
214:<var name="session___calltag"/>
215:<var name="session___channel"/>
216:<var name="session___vpcalledextension"/>
217:<var name="session___vpcoveragereason"/>
218:<var name="session___vpcoveragetype"/>
219:<var name="session___vprdnis"/>
220:<var name="redirectinfo___uri"/>
221:<var name="redirectinfo___presentationinfo"/>
222:<var name="redirectinfo___screeninginfo"/>
223:<var name="redirectinfo___reason"/>
224:<var name="session___sharedmode"/>
225:<var name="shareduui___id"/>
226:<var name="shareduui___value"/>
227:<var name="session___sessionlabel"/>
228:<var name="_sipcallid"/>
229:<var name="session___mediatype"/>
230:<var name="session___videoenabled"/>
231:<var name="session___videocodec"/>
232:<var name="session___videoformat"/>
233:<var name="session___videowidth"/>
234:<var name="session___videoheight"/>
235:<var name="session___videofps"/>
236:<var name="session___videobitrate"/>
237:<var name="session___videonearfmtp"/>
238:<var name="session___videofarfmtp"/>
239:<var name="session___ucid"/>
240:<block>
241:<assign name="session___aai" expr="getScriptItem( 'session.connection.aai' )"/>
242:<assign name="session___ani" expr="getScriptItem( 'session.connection.remote.uri' )"/>
243:<assign name="session___dnis" expr="getScriptItem( 'session.connection.local.uri' )"/>
244:<assign name="session___protocolname" expr="getScriptItem( 'session.connection.protocol.name' )"/>
245:<assign name="session___protocolversion" expr="getScriptItem( 'session.connection.protocol.version' )"/>
246:<assign name="session___uui" expr="getScriptItem( 'session.avaya.telephone.uui' )"/>
247:<assign name="session___calltag" expr="getScriptItem( 'session.avaya.telephone.callid' )"/>
248:<assign name="session___channel" expr="getScriptItem( 'session.avaya.telephone.called_extension' )"/>
249:<assign name="session___vpcalledextension" expr="getScriptItem( 'session.avaya.telephone.called_extension' )"/>
250:<assign name="session___vpcoveragereason" expr="getScriptItem( 'session.avaya.telephone.coverage_reason' )"/>
251:<assign name="session___vpcoveragetype" expr="getScriptItem( 'session.avaya.telephone.coverage_type' )"/>
252:<assign name="session___vprdnis" expr="getScriptItem( 'session.avaya.telephone.rdnis' )"/>
253:<assign name="redirectinfo___uri" expr="getRedirect('uri')"/>
254:<assign name="redirectinfo___presentationinfo" expr="getRedirect('pi')"/>
255:<assign name="redirectinfo___screeninginfo" expr="getRedirect('si' )"/>
256:<assign name="redirectinfo___reason" expr="getRedirect('reason' )"/>
257:<assign name="session___sharedmode" expr="getScriptItem( 'session.avaya.uui.mode' )"/>
258:<assign name="shareduui___id" expr="getShareduui('id')"/>
259:<assign name="shareduui___value" expr="getShareduui('value')"/>
260:<assign name="session___sessionlabel" expr="getScriptItem( 'session.avaya.ucid' )"/>
261:<assign name="_sipcallid" expr="getSIPCallID()"/>
262:<assign name="session___mediatype" expr="getScriptItem( 'session.connection.protocol.sip.media[1].type' )"/>
263:<assign name="session___videoenabled" expr="getScriptItem( 'session.connection.video.enabled' )"/>
264:<assign name="session___videocodec" expr="getScriptItem( 'session.connection.video.codec' )"/>
265:<assign name="session___videoformat" expr="getScriptItem( 'session.connection.video.format' )"/>
266:<assign name="session___videowidth" expr="getScriptItem( 'session.connection.video.width' )"/>
267:<assign name="session___videoheight" expr="getScriptItem( 'session.connection.video.height' )"/>
268:<assign name="session___videofps" expr="getScriptItem( 'session.connection.video.fps' )"/>
269:<assign name="session___videobitrate" expr="getScriptItem( 'session.connection.video.bitrate' )"/>
270:<assign name="session___videonearfmtp" expr="getScriptItem( 'session.connection.video.nearfmtp' )"/>
271:<assign name="session___videofarfmtp" expr="getScriptItem( 'session.connection.video.farfmtp' )"/>
272:<assign name="session___ucid" expr="getScriptItem( 'session.avaya.ucid' )"/>
273:</block>
274:<block>
275:<submit next="SetANIDNIS?___DDSESSIONID=20E1C843DE9997CC4F567C60E2BE4448%3A%2FSRS_Main_CTI" namelist="session___aai session___ani session___dnis session___protocolname session___protocolversion session___uui session___calltag session___channel session___vpcalledextension session___vpcoveragereason session___vpcoveragetype session___vprdnis redirectinfo___uri redirectinfo___presentationinfo redirectinfo___screeninginfo redirectinfo___reason session___sharedmode shareduui___id shareduui___value session___sessionlabel _sipcallid session___mediatype session___videoenabled session___videocodec session___videoformat session___videowidth session___videoheight session___videofps session___videobitrate session___videonearfmtp session___videofarfmtp session___ucid" method="post"/>
276:</block>
277:</form>
278:</vxml>
279:

26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Using SCESession 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI servlet : SetANIDNIS
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___videonearfmtp to complex: session:videonearfmtp as [unknown]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___vprdnis to complex: session:vprdnis as [undefined]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___channel to complex: session:channel as [3714]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :redirectinfo___uri to complex: redirectinfo:uri as []
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :redirectinfo___presentationinfo to complex: redirectinfo:presentationinfo as []
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :shareduui___value to complex: shareduui:value as []
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___sessionlabel to complex: session:sessionlabel as [10001249461303794857]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :shareduui___id to complex: shareduui:id as []
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :redirectinfo___reason to complex: redirectinfo:reason as []
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___vpcalledextension to complex: session:vpcalledextension as [3714]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___ani to complex: session:ani as [5124868000]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___videoheight to complex: session:videoheight as [unknown]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___videocodec to complex: session:videocodec as [unknown]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___videofarfmtp to complex: session:videofarfmtp as [unknown]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___protocolname to complex: session:protocolname as [H323]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___mediatype to complex: session:mediatype as [unknown]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :redirectinfo___screeninginfo to complex: redirectinfo:screeninginfo as []
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___ucid to complex: session:ucid as [10001249461303794857]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___videofps to complex: session:videofps as [unknown]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___vpcoveragereason to complex: session:vpcoveragereason as [undefined]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___videoformat to complex: session:videoformat as [unknown]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___videoenabled to complex: session:videoenabled as [unknown]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___sharedmode to complex: session:sharedmode as [shared]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___calltag to complex: session:calltag as [mpp2-3714-2011116051417]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___dnis to complex: session:dnis as [1269]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :_sipcallid to simple: _sipcallid as [unknown]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___vpcoveragetype to complex: session:vpcoveragetype as [undefined]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___uui to complex: session:uui as [undefined]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___videobitrate to complex: session:videobitrate as [unknown]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___videowidth to complex: session:videowidth as [unknown]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___protocolversion to complex: session:protocolversion as [1.0]
26/04/2011 00:14:16 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Storing :session___aai to complex: session:aai as [undefined]
26/04/2011 00:14:16 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.execute: encrypted value is HeOhNXdyzSJwg5ZoVfSIkjpkpLCvBeGjtqNieNOsqBE=
26/04/2011 00:14:16 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.execute: request to manager is http://192.168.221.52:8080/cticonnector/CallInfoInitialCall?extension%3D3714&k=HeOhNXdyzSJwg5ZoVfSIkjpkpLCvBeGjtqNieNOsqBE%3D
26/04/2011 00:14:16 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.execute: setting session cookie to 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.execute: callinfo from Manager is callid=4226&ani=5124868000&dnis=1269&extension=3714&ucID=00001042261303794639&uui= &state=established
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CallInfo.doGetCallInfo: Populating call info variable values...
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Call ID 4226
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Calling # (ANI) 5124868000
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Called # (DNIS) 1269
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Ext 3714
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: UCID 00001042261303794639
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: UUI
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: State established
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Assigning [session:dnis] to [strDNIS_Local]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Assigning [session:ani] to [strANI_Local]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : [condition1] Condition [session:ani] String Equal [undefined] next [null]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Assigning [session:ani] to [strANI_Local]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Assigning [0] to [intSubscriber_Status]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Assigning [0] to [ZIPCODE_Counters:Invalid]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Assigning [0] to [EPIC_Payment:RETURN_VALUE]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Assigning [0] to [BALANCE_SELECTION_MENU_Counters:PreviousMenu]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Assigning [0] to [ACCT_PAY_INFO_MENU_Counters:PreviousMenu]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Assigning [0] to [PAY_TYPE_MENU_Counters:PreviousMenu]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Assigning [0] to [PAY_ARRANGE_MENU_Counters:PreviousMenu]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Assigning [0] to [DISPUTEMENU_Counters:PreviousMenu]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Assigning [0] to [CC_VERIFY_InvalidYear_Counter]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Assigning [0] to [CC_VERIFY_InvalidMonth_Counter]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Assigning [0] to [ABA_RetryCounter]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Assigning [0] to [CH_ACCT_NO_AttemptCounter]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Assigning [0] to [CHK_NUMBER_AttemptCounter]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Assigning [0] to [TEL_NO_PROMPT_Counters:Retry]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Setting Datetime to [TodaysDate]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Datetime 4/26/11 12:14 AM got set.
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Assigning [No Authentication] to [Abandon_Location]
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : session id:mpp2-2011116051417-7 | SRS_Main_CTI:SetANIDNIS | | strANI_Local : 5124868000
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : session id:mpp2-2011116051417-7 | SRS_Main_CTI:SetANIDNIS | | strDNIS_Local : 1269
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : session id:mpp2-2011116051417-7 | SRS_Main_CTI:SetANIDNIS | cticallinfo UUI=
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Executing DB statement : [{ ? = call dbo.sp_ServerDate ( ?) }]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Using SCESession 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI servlet : GetDNISTableInfo
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Executing DB statement : [SELECT tblIVRDNIS.strDNIS, tblIVRDNIS.strMSO_Name, tblIVRDNIS.strCity, tblIVRDNIS.strMSO_Name_Phrase_Name, tblIVRDNIS.strLanguage_Flag, tblIVRDNIS.strANI_Flag, tblIVRDNIS.strService_Status_Menu_Flag, tblIVRDNIS.strZipCode_Flag, tblIVRDNIS.strTelephone_AcctNum_Menu_Flag, tblIVRDNIS.strMkt_Msg_MSO_Welcome_Phrase_Name, tblIVRDNIS.strMkt_Msg_ANI_Phrase_Name, tblIVRDNIS.strMkt_Msg_MainMenu_1_Phrase_Name, tblIVRDNIS.strMkt_Msg_MainMenu_2_Phrase_Name, tblIVRDNIS.strMkt_Msg_MainMenu_3_Phrase_Name, tblIVRDNIS.strMkt_Msg_MainMenu_4_Phrase_Name, tblIVRDNIS.strMkt_Msg_MainMenu_5_Phrase_Name, tblIVRDNIS.strMkt_Msg_PTP_Phrase_Name, tblIVRDNIS.strProgramDisconnectedFlag, tblIVRDNIS.strCC_Restoral_Time_Phrase_Name, tblIVRDNIS.strDC_Restoral_Time_Phrase_Name, tblIVRDNIS.strAgentXferType, tblIVRDNIS.strLookupMenu_Phone_Phrase_Name, tblIVRDNIS.strLookupMenu_Acct_Phrase_Name, tblIVRDNIS.strPhonePrompt_Phrase_Name, tblIVRDNIS.strAccountNumPrompt_Phrase_Name, tblIVRDNIS.strMiranda_Phrase_Name, tblIVRDNIS.strAccount_Access_Menu_Flag, tblIVRDNIS.strBusinessHoursOpen, tblIVRDNIS.strBusinessHoursClosed, tblIVRDNIS.strPayArrange_Flag, tblIVRDNIS.strDispute_Flag, tblIVRDNIS.strDisconnect_VDN, tblIVRDNIS.strTransfer_VDN, tblIVRDNIS.strDefault_Language, tblIVRDNIS.strMainMenuOption_Payment_Flag, tblIVRDNIS.strMainMenuOption_AcctInfo_Flag, tblIVRDNIS.strMainMenuOption_Billing_Flag, tblIVRDNIS.strMainMenuOption_TechSupt_Flag, tblIVRDNIS.strMainMenuOption_Payment_Phrase_Name, tblIVRDNIS.strMainMenuOption_AcctInfo_Phrase_Name, tblIVRDNIS.strMainMenuOption_Billing_Phrase_Name, tblIVRDNIS.strMainMenuOption_TechSupt_Phrase_Name FROM dbo.tblIVRDNIS WHERE ( tblIVRDNIS.strDNIS = ? )]
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strDNIS
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strMSO_Name
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strCity
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strMSO_Name_Phrase_Name
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strLanguage_Flag
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strANI_Flag
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strService_Status_Menu_Flag
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strZipCode_Flag
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strTelephone_AcctNum_Menu_Flag
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strMkt_Msg_MSO_Welcome_Phrase_Name
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strMkt_Msg_ANI_Phrase_Name
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strMkt_Msg_MainMenu_1_Phrase_Name
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strMkt_Msg_MainMenu_2_Phrase_Name
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strMkt_Msg_MainMenu_3_Phrase_Name
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strMkt_Msg_MainMenu_4_Phrase_Name
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strMkt_Msg_MainMenu_5_Phrase_Name
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strMkt_Msg_PTP_Phrase_Name
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strProgram_Disconnected_Flag
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strCC_Restoral_Time_Phrase_Name
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strDC_Restoral_Time_Phrase_Name
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strAgent_Xfer_Type
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strLookupMenu_Phone_Phrase_Name
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strLookupMenu_Acct_Phrase_Name
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strPhonePrompt_Phrase_Name
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strAccountNumPrompt_Phrase_Name
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strMiranda_Phrase_Name
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strAccount_Access_Menu_Flag
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strBusinessHoursOpen
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strBusinessHoursClosed
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strPayArrange_Flag
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strDispute_Flag
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strDisconnect_VDN
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strTransfer_VDN
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strDefault_Language
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strMainMenuOption_Payment_Flag
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strMainMenuOption_AcctInfo_Flag
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strMainMenuOption_Billing_Flag
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strMainMenuOption_TechSupt_Flag
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strMainMenuOption_Payment_Phrase_Name
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strMainMenuOption_AcctInfo_Phrase_Name
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strMainMenuOption_Billing_Phrase_Name
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : set value to variable/field - strMainMenuOption_TechSupt_Phrase_Name
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Rows affected : [1]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : [condition1] Condition [strDNIS_Local] Not Empty [null] next [null]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Using SCESession 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI servlet : DNISCheck
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : [condition1] Condition [DNIS_Table:strMSO_Name_Phrase_Name] String Not Equal [""] next [null]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Using SCESession 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI servlet : SetDefaultLanguage
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Using SCESession 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI servlet : PlayWelcomeMsg
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : [condition] Condition [DNIS_Table:strMkt_Msg_MSO_Welcome_Phrase_Name] Not Empty [null] next [null]
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : *** Reply for [/SRS_Main_CTI/SetANIDNIS] ***
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Dialog Designer"/>
3:<meta name="runtime-version" content="05.00.17"/>
4:<meta name="runtimecommon-version" content="05.00.17"/>
5:<meta name="copyright" content="Copyright (c) 2002-2010, Avaya"/>
6:<form id="PlayWelcomeMsg">
7:<block>
8:<prompt bargein="true" bargeintype="speech" timeout="0ms">
9:<audio src="http://192.168.221.52:8080/SRS_Main_CTI/data/english/phrases/TimeWarnerCable_Welcome.wav">Thank you for calling Time Warner Cable</audio>
10:</prompt>
11:</block>
12:<block>
13:<submit next="Check_Language_Flag?___DDSESSIONID=20E1C843DE9997CC4F567C60E2BE4448%3A%2FSRS_Main_CTI"/>
14:</block>
15:</form>
16:</vxml>
17:

26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Using SCESession 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI servlet : Check_Language_Flag
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.execute: encrypted value is HeOhNXdyzSJwg5ZoVfSIkjpkpLCvBeGj7CYXPZJiwj8=
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : VariableUtil.getVariableValue: Variable value is 4226
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.execute: request to manager is http://192.168.221.52:8080/cticonnector/CallInfo?callid%3D4226%26extension%3D3714&k=HeOhNXdyzSJwg5ZoVfSIkjpkpLCvBeGj7CYXPZJiwj8%3D
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.execute: setting session cookie to 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.execute: callinfo from Manager is callid=4226&ani=5124868000&dnis=1269&extension=3714&ucID=00001042261303794639&uui= &state=established
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CallInfo.doGetCallInfo: Populating call info variable values...
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Call ID 4226
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Calling # (ANI) 5124868000
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Called # (DNIS) 1269
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Ext 3714
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: UCID 00001042261303794639
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: UUI
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: State established
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : [condition1] Condition [DNIS_Table:strLanguage_Flag] String Equal [1] next [null]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Using SCESession 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI servlet : Service_Status
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : [condition1] Condition [DNIS_Table:strService_Status_Menu_Flag] String Equal [1] next [null]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Using SCESession 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI servlet : ANI
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : session id:mpp2-2011116051417-7 | SRS_Main_CTI:ANI | ANI_FLAG | DNIS_Table:strANI_Flag : 0
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : [condition1] Condition [session:ani] Not Empty [null] next [null]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : [condition2] Condition [DNIS_Table:strANI_Flag] String Equal [1] next [null]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Using SCESession 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI servlet : CheckLookup_Menu_FLag
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : [condition1] Condition [DNIS_Table:strTelephone_AcctNum_Menu_Flag] String Equal [1] next [null]
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Using SCESession 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI servlet : TelephoneEntry
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Using SCESession 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI servlet : PhoneLookup-Begin
26/04/2011 00:14:17 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Using SCESession 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI servlet : PhoneLookup-TEL_NO_PROMPT
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : *** Reply for [/SRS_Main_CTI/Check_Language_Flag] ***
26/04/2011 00:14:17 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Dialog Designer"/>
3:<meta name="runtime-version" content="05.00.17"/>
4:<meta name="runtimecommon-version" content="05.00.17"/>
5:<meta name="copyright" content="Copyright (c) 2002-2010, Avaya"/>
6:<form id="TEL_NO_PROMPT">
7:<property name="interdigittimeout" value="3s" />
8:<block>
9:<prompt bargein="true" bargeintype="speech" timeout="5000ms">
10:<audio src="http://192.168.221.52:8080/SRS_Main_CTI/data/english/phrases/EnterBillingTelephoneNumber.wav">Please enter your billing telephone number.</audio>
11:</prompt>
12:</block>
13:<property name="maxnbest" value="1"/>
14:<var name="nbest" expr="1"/>
15:<var name="TEL_NO_PROMPT___value"/>
16:<var name="TEL_NO_PROMPT___confidence"/>
17:<var name="TEL_NO_PROMPT___utterance"/>
18:<var name="TEL_NO_PROMPT___inputmode"/>
19:<var name="TEL_NO_PROMPT___interpretation" expr="'undefined'"/>
20:<var name="TEL_NO_PROMPT___Column0"/>
21:<var name="graminterp___Phone_Input" expr="'undefined'"/>
22:<var name="graminterp___ZeroStar_ZeroPound" expr="'undefined'"/>
23:<field name="TEL_NO_PROMPT" modal="true">
24:<grammar mode="dtmf" xml:lang="en-us" weight="1.0" src="builtin:dtmf/digits?length=10" maxage="0"/>
25:<grammar mode="dtmf" xml:lang="en-us" maxage="0" weight="1.0" src="http://192.168.221.52:8080/SRS_Main_CTI/data/english/grammars/ZeroStar_ZeroPound-srgs.grxml" type="application/srgs+xml"/>
26:<filled>
27:<assign name="TEL_NO_PROMPT___confidence" expr="getnbest('confidence', nbest)"/>
28:<assign name="TEL_NO_PROMPT___utterance" expr="getnbest('utterance', nbest)"/>
29:<assign name="TEL_NO_PROMPT___inputmode" expr="getnbest('inputmode', nbest)"/>
30:<assign name="TEL_NO_PROMPT___Column0" expr="getnbest('interpretation.Column0', nbest)"/>
31:<assign name="graminterp___ZeroStar_ZeroPound" expr="TEL_NO_PROMPT___Column0"/>
32:<if cond="containsUndefined(graminterp___ZeroStar_ZeroPound) == false">
33: <assign name="TEL_NO_PROMPT___interpretation" expr="graminterp___ZeroStar_ZeroPound"/>
34:</if>
35:<if cond="startswith(TEL_NO_PROMPT___interpretation, 'undefined') == true ">
36: <assign name="TEL_NO_PROMPT___interpretation" expr="getnbest('interpretation', nbest)"/>
37:</if>
38:<assign name="TEL_NO_PROMPT___value" expr="TEL_NO_PROMPT___interpretation"/>
39:</filled>
40:</field>
41:<catch event="nomatch" count="1">
42:<prompt>
43:<audio src="http://192.168.221.52:8080/SRS_Main_CTI/data/english/phrases/SorryCantLocatePhoneTryagain.wav">Sorry, but I can't seem to locate that telephone number. Please try again.</audio>
44:<audio src="http://192.168.221.52:8080/SRS_Main_CTI/data/english/phrases/TELE_Help.wav">To access account information you'll need the telephone number used where your</audio>
45:<audio src="http://192.168.221.52:8080/SRS_Main_CTI/data/english/phrases/TimeWarnerCable.wav">Time Warner Cable</audio>
46:<audio src="http://192.168.221.52:8080/SRS_Main_CTI/data/english/phrases/TELE_Help2.wav">service was initially installed.</audio>
47:</prompt>
48:<reprompt/>
49:</catch>
50:<catch event="nomatch" count="2">
51:<prompt>
52:<audio src="http://192.168.221.52:8080/SRS_Main_CTI/data/english/phrases/SorryCantLocatePhone.wav">I'm Sorry, but I still can't seem to locate that telephone number.</audio>
53:</prompt>
54:<goto next="PhoneLookup-Invalid9?___DDSESSIONID=20E1C843DE9997CC4F567C60E2BE4448%3A%2FSRS_Main_CTI"/>
55:</catch>
56:<catch event="noinput" count="1">
57:<prompt>
58:<audio src="http://192.168.221.52:8080/SRS_Main_CTI/data/english/phrases/SorryCantLocatePhoneTryagain.wav">Sorry, but I can't seem to locate that telephone number. Please try again.</audio>
59:<audio src="http://192.168.221.52:8080/SRS_Main_CTI/data/english/phrases/TELE_Help.wav">To access account information you'll need the telephone number used where your</audio>
60:<audio src="http://192.168.221.52:8080/SRS_Main_CTI/data/english/phrases/TimeWarnerCable.wav">Time Warner Cable</audio>
61:<audio src="http://192.168.221.52:8080/SRS_Main_CTI/data/english/phrases/TELE_Help2.wav">service was initially installed.</audio>
62:</prompt>
63:<reprompt/>
64:</catch>
65:<catch event="noinput" count="2">
66:<prompt>
67:<audio src="http://192.168.221.52:8080/SRS_Main_CTI/data/english/phrases/SorryCantLocatePhone.wav">I'm Sorry, but I still can't seem to locate that telephone number.</audio>
68:</prompt>
69:<goto next="PhoneLookup-NoResponse9?___DDSESSIONID=20E1C843DE9997CC4F567C60E2BE4448%3A%2FSRS_Main_CTI"/>
70:</catch>
71:<block>
72:<submit next="PhoneLookup-SetValidationFields?___DDSESSIONID=20E1C843DE9997CC4F567C60E2BE4448%3A%2FSRS_Main_CTI" namelist="TEL_NO_PROMPT___value TEL_NO_PROMPT___confidence TEL_NO_PROMPT___utterance TEL_NO_PROMPT___inputmode TEL_NO_PROMPT___interpretation TEL_NO_PROMPT___Column0" method="post"/>
73:</block>
74:</form>
75:</vxml>
76:

26/04/2011 00:15:06 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Using SCESession 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI servlet : PhoneLookup-NoResponse9
26/04/2011 00:15:06 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : [condition1] Condition [DNIS_Table:strAgent_Xfer_Type] String Equal [Converse] next [null]
26/04/2011 00:15:06 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Assigning [DNIS_Table:strTransfer_VDN] to [CTI_Xfer:VDN]
26/04/2011 00:15:06 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Assigning [Subscriber_Data:intSubID] to [CTI_Xfer:UUI]
26/04/2011 00:15:06 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Concatenating [2nd No Repsonse from Authentication] to [CTI_Xfer:UUI]
26/04/2011 00:15:06 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Using SCESession 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI servlet : PhoneLookup-Xfer
26/04/2011 00:15:06 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Subflow return node "PhoneLookup-Xfer" forwarding to "XferCheckBH"
26/04/2011 00:15:06 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Using SCESession 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI servlet : XferCheckBH
26/04/2011 00:15:06 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : [condition1] Condition [time:audio] String Greater Than [DNIS_Table:strBusinessHoursOpen] next [null]
26/04/2011 00:15:06 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : [condition2] Condition [time:audio] String Less Than [DNIS_Table:strBusinessHoursClosed] next [null]
26/04/2011 00:15:06 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Assigning [*75] to [transferVDN]
26/04/2011 00:15:06 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Concatenating [DNIS_Table:strDisconnect_VDN] to [transferVDN]
26/04/2011 00:15:06 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Concatenating [5555] to [transferVDN]
26/04/2011 00:15:06 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Assigning [DNIS_Table:strDisconnect_VDN] to [CTI_Xfer:VDN]
26/04/2011 00:15:06 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Using SCESession 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI servlet : DiscoOutHoursCTI2
26/04/2011 00:15:06 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : VariableUtil.getVariableValue: Variable value is 4848
26/04/2011 00:15:06 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : VariableUtil.getVariableValue: Variable value is 2nd No Repsonse from Authentication
26/04/2011 00:15:06 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : session id:mpp2-2011116051417-7 | SRS_Main_CTI:DiscoOutHoursCTI2 | | CTI_Xfer:UUI : 2nd No Repsonse from Authentication
26/04/2011 00:15:06 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.execute: encrypted value is HeOhNXdyzSJwg5ZoVfSIkuaztrKelgk4947WL8qOe5o=
26/04/2011 00:15:06 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : VariableUtil.getVariableValue: Variable value is 4226
26/04/2011 00:15:06 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.execute: request to manager is http://192.168.221.52:8080/cticonnector/ConsultationCall?callee%3D4848%26uui%3D2nd+No+Repsonse+from+Authentication%26uuiAsAscii%3Dtrue%26holdAddress%3D4226%26ringMax%3D0%26extension%3D3714%26transferOnRing%3Dtrue&k=HeOhNXdyzSJwg5ZoVfSIkuaztrKelgk4947WL8qOe5o%3D
26/04/2011 00:15:06 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.execute: setting session cookie to 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI
26/04/2011 00:15:07 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.execute: callinfo from Manager is callid1=4226&ani1=5124868000&dnis1=1269&extension1=3714&ucID1=00001042261303794639&uui1= &state1=transferred&callid2=4227&ani2=3714&dnis2=4848&extension2=3714&ucID2=00001042271303794690&uui2= &state2=ringing
26/04/2011 00:15:07 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CallInfo.doGetCallInfo: Populating held call info variable values...
26/04/2011 00:15:07 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Call ID 4226
26/04/2011 00:15:07 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Calling # (ANI) 5124868000
26/04/2011 00:15:07 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Called # (DNIS) 1269
26/04/2011 00:15:07 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Ext 3714
26/04/2011 00:15:07 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: UCID 00001042261303794639
26/04/2011 00:15:07 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: UUI
26/04/2011 00:15:07 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: State transferred
26/04/2011 00:15:07 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CallInfo.doGetCallInfo: Populating dialed call info variable values...
26/04/2011 00:15:07 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Call ID 4227
26/04/2011 00:15:07 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Calling # (ANI) 3714
26/04/2011 00:15:07 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Called # (DNIS) 4848
26/04/2011 00:15:07 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: Ext 3714
26/04/2011 00:15:07 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: UCID 00001042271303794690
26/04/2011 00:15:07 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: UUI
26/04/2011 00:15:07 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.setCallInfoVariableValues: State ringing
26/04/2011 00:15:07 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : [condition1] Condition [untitledConsultationCall1Copy:state] String Equal Ignorecase [established] next [null]
26/04/2011 00:15:07 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : [condition2] Condition [untitledConsultationCall1Copy:state] String Equal Ignorecase [transferred] next [null]
26/04/2011 00:15:07 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : [condition3] Condition [untitledConsultationCall1Copy:state] String Equal Ignorecase [queued] next [null]
26/04/2011 00:15:07 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : [condition4] Condition [untitledConsultationCall1Copy:state] String Equal Ignorecase [ringing] next [null]
26/04/2011 00:15:07 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Using SCESession 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI servlet : Exit
26/04/2011 00:15:07 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTIEnd.execute:3714 callid is 4226
26/04/2011 00:15:07 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.execute: encrypted value is HeOhNXdyzSJwg5ZoVfSIkuaztrKelgk4hdfaE+JvF48=
26/04/2011 00:15:07 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.execute: request to manager is http://192.168.221.52:8080/cticonnector/End?extension%3D3714%26callid%3D4226&k=HeOhNXdyzSJwg5ZoVfSIkuaztrKelgk4hdfaE%2BJvF48%3D
26/04/2011 00:15:07 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.execute: setting session cookie to 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI
26/04/2011 00:15:07 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : CTICommand.execute: callinfo from Manager is
26/04/2011 00:15:07 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : *** Reply for [/SRS_Main_CTI/PhoneLookup-NoResponse9] ***
26/04/2011 00:15:07 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Dialog Designer"/>
3:<meta name="runtime-version" content="05.00.17"/>
4:<meta name="runtimecommon-version" content="05.00.17"/>
5:<meta name="copyright" content="Copyright (c) 2002-2010, Avaya"/>
6:<var name="_avayaExitReason" expr="''"/>
7:<var name="_avayaExitInfo1" expr="''"/>
8:<var name="_avayaExitInfo2" expr="''"/>
9:<form id="Exit">
10:<block>
11:<exit namelist="_avayaExitReason _avayaExitInfo1 _avayaExitInfo2"/>
12:</block>
13:</form>
14:</vxml>
15:

26/04/2011 00:15:07 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Setting Exit Timer 500 milliseconds
26/04/2011 00:15:07 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Invalidating From Exit Timer
26/04/2011 00:15:08 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : HTTP Session lost removing SCESession 20E1C843DE9997CC4F567C60E2BE4448
26/04/2011 00:15:08 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : SCESession Removed
26/04/2011 00:15:08 DEBUG - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : Removing 1 session stack frames.
26/04/2011 00:15:08 INFO - 20E1C843DE9997CC4F567C60E2BE4448:/SRS_Main_CTI : ** Popped Stack Frame [/SRS_Main_CTI]

a what point in this log did the error happen?