Author Message
ScottVanNest
Joined: Jun 24, 2008
Messages: 1
Offline
I have a CTI application that is working for a handful of 800 #'s. Last night when we moved over additional volume I started to receive, what I suspect, is a timing issue. Would my application not be waiting enough time for the CTIconnector to complete the intiial CTICallInfo function? if so I suspect something else is wrong. 3-4 seconds is too long to wait at the beginning of a call in my opinion.

from my CTIconnector log.

26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 3782 is 10
26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent 3782: Event: 0 is 101 for call 7172
26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent3782: got Connection Active Event
26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent 3782: Event: 1 is 106 for call 7172
26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent3782: got Connection Created Event for id:7172
26/05/2010 06:04:45 DEBUG - CTICallObserver.addCall 3782: call id is 7172
26/05/2010 06:04:45 DEBUG - CTICallObserver.addCall 3782: ucid is 00001071721274871862
26/05/2010 06:04:45 DEBUG - CTICallObserver.addCall 3782: setting 7172 to state: initiated
26/05/2010 06:04:45 DEBUG - CallInfoData.CallInfoData:3782: callid 7172
26/05/2010 06:04:45 DEBUG - CallInfoData.CallInfoData:3782: ani 4105138411
26/05/2010 06:04:45 DEBUG - CallInfoData.CallInfoData:3782: dnis 4220
26/05/2010 06:04:45 DEBUG - CallInfoData.CallInfoData:3782: ucid 00001071721274871862
26/05/2010 06:04:45 DEBUG - CallInfoData.CallInfoData:3782: uui
26/05/2010 06:04:45 DEBUG - CTICallObserver.addCall 3782: added call to list
26/05/2010 06:04:45 DEBUG - CTICallObserver.addCall 3782:cache is:false
26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent 3782: Event: 2 is 105 for call 7172
26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent3782: got Connection Connected Event
26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent 3782: Event: 3 is 206 for call 7172
26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent:3782: got Call Control Connection Established Event
26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent:3782: found 2 connections
26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent:3782: state of connection 0 is 51
26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent:3782: state of connection 1 is 50
26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent:3782: Call is not fully established
26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent 3782: Event: 4 is 106 for call 7172
26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent3782: got Connection Created Event for id:7172
26/05/2010 06:04:45 DEBUG - CTICallObserver.addCall 3782: call id is 7172 is already added, returning call data
26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent 3782: Event: 5 is 104 for call 7172
26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent3782: got Connection Alerting Event
26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent 3782: Event: 6 is 203 for call 7172
26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent:3782: got Call Control alerting Event
26/05/2010 06:04:45 DEBUG - CTICallObserver.updateCallState 3782: setting call:7172 to state:ringing
26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent 3782: Event: 7 is 116 for call 7172
26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent3782: got Terminal Connection Created Event
26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent 3782: Event: 8 is 119 for call 7172
26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent3782: got Terminal Connection Ringing Event
26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent 3782: Event: 9 is 218 for call 7172
26/05/2010 06:04:45 DEBUG - CTICallObserver.callChangedEvent3782: got Call Control Terminal Ringing Event
.
.
.
26/05/2010 06:04:48 ERROR - CallInfo.doGetCallInfoInitialCall: call on extension:3782 was never established
26/05/2010 06:04:48 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 3782 is 4
26/05/2010 06:04:48 DEBUG - CTICallObserver.callChangedEvent 3782: Event: 0 is 105 for call 7172
26/05/2010 06:04:48 DEBUG - CTICallObserver.callChangedEvent3782: got Connection Connected Event
26/05/2010 06:04:48 DEBUG - CTICallObserver.callChangedEvent 3782: Event: 1 is 206 for call 7172
26/05/2010 06:04:48 DEBUG - CTICallObserver.callChangedEvent:3782: got Call Control Connection Established Event
26/05/2010 06:04:48 DEBUG - CTICallObserver.callChangedEvent:3782: found 2 connections
26/05/2010 06:04:48 DEBUG - CTICallObserver.callChangedEvent:3782: state of connection 0 is 51
26/05/2010 06:04:48 DEBUG - CTICallObserver.callChangedEvent:3782: state of connection 1 is 51
26/05/2010 06:04:48 DEBUG - CTICallObserver.callChangedEvent:3782: established both connections of call
26/05/2010 06:04:48 DEBUG - CTICallObserver.updateCallState 3782: setting call:7172 to state:established
26/05/2010 06:04:48 DEBUG - CTICallObserver.updateCallState 3782: setting cached call:7172 to state:established
26/05/2010 06:04:48 DEBUG - CTICallObserver.callChangedEvent 3782: Event: 2 is 115 for call 7172
26/05/2010 06:04:48 DEBUG - CTICallObserver.callChangedEvent3782: got Terminal Connection Active Event
26/05/2010 06:04:48 DEBUG - CTICallObserver.callChangedEvent 3782: Event: 3 is 219 for call 7172
26/05/2010 06:04:48 DEBUG - CTICallObserver.callChangedEvent:3782: got Terminal Connection Talking Event
26/05/2010 06:04:48 DEBUG - CTICallObserver.callChangedEvent:3782: found 2 connections
26/05/2010 06:04:48 DEBUG - CTICallObserver.callChangedEvent:3782: state of connection 0 is 51
26/05/2010 06:04:48 DEBUG - CTICallObserver.callChangedEvent:3782: state of connection 1 is 51
26/05/2010 06:04:48 DEBUG - CTICallObserver.callChangedEvent:3782: established both connections of call
26/05/2010 06:04:48 DEBUG - CTICallObserver.updateCallState 3782: setting call:7172 to state:established
26/05/2010 06:04:48 DEBUG - CTICallObserver.updateCallState 3782: setting cached call:7172 to state:established
26/05/2010 06:04:56 DEBUG - ProviderMonitor: Checking:AES1 for availability
26/05/2010 06:04:57 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 3782 is 5
26/05/2010 06:04:57 DEBUG - CTICallObserver.callChangedEvent 3782: Event: 0 is 117 for call 7172
26/05/2010 06:04:57 DEBUG - CTICallObserver.callChangedEvent:3782: got an unknown event 117
26/05/2010 06:04:57 DEBUG - CTICallObserver.callChangedEvent 3782: Event: 1 is 215 for call 7172
26/05/2010 06:04:57 DEBUG - CTICallObserver.callChangedEvent:3782: got an unknown event 215
26/05/2010 06:04:57 DEBUG - CTICallObserver.callChangedEvent 3782: Event: 2 is 107 for call 7172
26/05/2010 06:04:57 DEBUG - CTICallObserver.callChangedEvent:3782: got Connection Disconnected Event 107
26/05/2010 06:04:57 DEBUG - CTICallObserver.callChangedEvent 3782: Event: 3 is 205 for call 7172
26/05/2010 06:04:57 DEBUG - CTICallObserver.callChangedEvent:3782: got Connection Disconnected Event 205
26/05/2010 06:04:57 DEBUG - CTICallObserver.callChangedEvent 3782: Event: 4 is 103 for call 7172
26/05/2010 06:04:57 DEBUG - CTICallObserver.callChangedEvent:3782: got Call Observation Ended Event


From my application trace log -

26/05/2010 06:04:48 DEBUG - BD0F5398CA59B82732CE1AF7EA6B0EF5:/SRS_Main_CTI : CTICommand.execute: callinfo from Manager is error:CallInfo.doGetCallInfoInitialCall: call on extension:3782 was never established
26/05/2010 06:04:48 ERROR - BD0F5398CA59B82732CE1AF7EA6B0EF5:/SRS_Main_CTI : session id:mpp2-2010146110444-66 | CallInfo.doGetCallInfoInitialCall: call on extension:3782 was never established

26/05/2010 06:04:48 ERROR - BD0F5398CA59B82732CE1AF7EA6B0EF5:/SRS_Main_CTI : session id:mpp2-2010146110444-66 |
EXCEPTION>
com.avaya.sce.runtimecommon.SCERuntimeException: CallInfo.doGetCallInfoInitialCall: call on extension:3782 was never established
   at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:1576)
   at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:115)
   at com.avaya.sce.runtime.SCEServlet.ProcessCTIGetCallInfo(SCEServlet.java:491)
NeilGoldsmith
Joined: Nov 6, 2013
Messages: 902
Offline
From this log, it looks like it took 3 seconds before the call went into the established state. Established means both ends of the call are connected. It's possible you have increased traffic too much and the system is not able to handle it. There isn't enough information from DD logs to determine where you might have a problem. It could be the AES is overloaded as you are getting the call on the MPP, but the AES was not able to establish the call in a timely manner, but it could also be CM or something upstream from the AES. I would take this to the AES team and they will want you to capture the necessary logs on that end to evaluate.
ScottVanNest
Joined: Jun 24, 2008
Messages: 1
Offline
Update on this issue. Avaya support had me upgrade AES to 4.2.2 sp4. done that. now they are having me upgrade DD to 5.0 to work with the new AES. In doing that I need to rebuild my application server. Looks lik the cticonnector is updated. Support is having me install the jtapi/tsapi sdk/clients. My issue is, when intstalling those, the install is having me remove a jar file from the cticonnector webinf folder. This causes the cticonnector to not come up. My questions are:

Do I need the jtapi or tsapi clients for a DD5.0 implementation? I did not use those in DD4.1.
WHat is the process for building an application server in DD5.0? if I need jtapi/tsapi then am I missing anything else?

Thanks
Scott
WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
That's wrong info you got. You don't need to install jtapi client separately for DD to work. cticonnector needs the jtapi jar file in its web-inf/lib directory. Do not remove it.
ScottVanNest
Joined: Jun 24, 2008
Messages: 1
Offline
ok. With cticonnector only installed here is my tsapi log. please explain what is wrong.

06/15/10 12:55:44.980 {Thread-1} = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =
06/15/10 12:55:44.980 {Thread-1} Switched JTAPI trace output to alternate Trace file tsapi_trace.txt
06/15/10 12:55:44.980 {Thread-1} = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =
06/15/10 12:55:44.980 {Thread-1} JTAPI Package Version: 4.2.2 VJ1027A
06/15/10 12:55:45.027 {Thread-1} Sent InvokeID 1 for TSProvider[#1]@15b0333
06/15/10 12:55:45.027 {Thread-1} ACSNameSrvRequest ::=
06/15/10 12:55:45.027 {Thread-1} {
06/15/10 12:55:45.027 {Thread-1} streamType 1 < ST_CSTA >
06/15/10 12:55:45.027 {Thread-1} }
06/15/10 12:55:45.027 <GetEventThread#1> Received invokeID 1 for TSProvider[#1]@15b0333
06/15/10 12:55:45.027 <GetEventThread#1> ACSNameSrvReply ::=
06/15/10 12:55:45.027 <GetEventThread#1> {
06/15/10 12:55:45.027 <GetEventThread#1> more FALSE
06/15/10 12:55:45.027 <GetEventThread#1> list
06/15/10 12:55:45.027 <GetEventThread#1> {
06/15/10 12:55:45.027 <GetEventThread#1> {
06/15/10 12:55:45.027 <GetEventThread#1> serverName "AVAYA#AES1#CSTA#AES1"
06/15/10 12:55:45.027 <GetEventThread#1> serverAddr 2 0 4 1a c0 a8 dd 3c 0 0 0 0 0 0 0 0
06/15/10 12:55:45.027 <GetEventThread#1> }
06/15/10 12:55:45.027 <GetEventThread#1> }
06/15/10 12:55:45.027 <GetEventThread#1> }
06/15/10 12:55:45.027 <GetEventThread#1> Handling INVOKE ID 1 for TSProvider[#1]@15b0333
06/15/10 12:55:45.027 <GetEventThread#1> DONE handling INVOKE ID 1 for TSProvider[#1]@15b0333
06/15/10 12:55:45.027 {Thread-1} Sent InvokeID 2 for TSProvider[#1]@15b0333
06/15/10 12:55:45.027 {Thread-1} ACSAbortStream ::=
06/15/10 12:55:45.027 {Thread-1} {
06/15/10 12:55:45.042 {Thread-1} NULL
06/15/10 12:55:45.042 {Thread-1} }
06/15/10 12:55:45.042 {Thread-1} Sent InvokeID 1 for TSProvider[#1]@15b0333
06/15/10 12:55:45.042 {Thread-1} ACSKeyRequest ::=
06/15/10 12:55:45.042 {Thread-1} {
06/15/10 12:55:45.042 {Thread-1} loginID "ctiuser2"
06/15/10 12:55:45.042 {Thread-1} }
06/15/10 12:55:45.042 {Thread-1} TsapiPrivate ::=
06/15/10 12:55:45.042 {Thread-1} {
06/15/10 12:55:45.042 {Thread-1} vendor "NT_TCP"
06/15/10 12:55:45.042 {Thread-1} data 80 1 1 1 3 1 1
06/15/10 12:55:45.042 {Thread-1} tsType 0
06/15/10 12:55:45.042 {Thread-1} }
06/15/10 12:55:45.058 <GetEventThread#2> Received invokeID 1 for TSProvider[#1]@15b0333
06/15/10 12:55:45.058 <GetEventThread#2> ACSAuthReplyTwo ::=
06/15/10 12:55:45.058 <GetEventThread#2> {
06/15/10 12:55:45.058 <GetEventThread#2> objectID 0
06/15/10 12:55:45.058 <GetEventThread#2> key 23 16 46 79 df f2 be e4
06/15/10 12:55:45.058 <GetEventThread#2> authInfo
06/15/10 12:55:45.058 <GetEventThread#2> {
06/15/10 12:55:45.058 <GetEventThread#2> authType 2 < NEED_LOGIN_ID_AND_PASSWD >
06/15/10 12:55:45.058 <GetEventThread#2> authLoginID "ctiuser2"
06/15/10 12:55:45.058 <GetEventThread#2> }
06/15/10 12:55:45.058 <GetEventThread#2> encodeType 3 < WIN_NT_LOCAL >
06/15/10 12:55:45.058 <GetEventThread#2> pipe <null>
06/15/10 12:55:45.058 <GetEventThread#2> }
06/15/10 12:55:45.058 <GetEventThread#2> Handling INVOKE ID 1 for TSProvider[#1]@15b0333
06/15/10 12:55:45.058 <GetEventThread#2> DONE handling INVOKE ID 1 for TSProvider[#1]@15b0333
06/15/10 12:55:45.058 {Thread-1} Sent InvokeID 2 for TSProvider[#1]@15b0333
06/15/10 12:55:45.058 {Thread-1} ACSOpenStream ::=
06/15/10 12:55:45.058 {Thread-1} {
06/15/10 12:55:45.058 {Thread-1} streamType 1 < ST_CSTA >
06/15/10 12:55:45.058 {Thread-1} serverID "AVAYA#AES1#CSTA#AES1"
06/15/10 12:55:45.058 {Thread-1} loginID "ctiuser2"
06/15/10 12:55:45.058 {Thread-1} cryptPass 5d 62 d4 15 6 4f 1f f2 13 9c ae 8a 30 c d 23 85 9c ae 8a 30 c d 23 85 9c ae 8a 30 c d 23 85 9c ae 8a 30 c d 23
06/15/10 12:55:45.058 {Thread-1} applicationName "Jtapi Client"
06/15/10 12:55:45.058 {Thread-1} level 1 < ACS_LEVEL1 >
06/15/10 12:55:45.058 {Thread-1} apiVer "TS1:2"
06/15/10 12:55:45.058 {Thread-1} libVer "AES4.2.2 VJ1027A"
06/15/10 12:55:45.058 {Thread-1} tsrvVer ""
06/15/10 12:55:45.058 {Thread-1} }
06/15/10 12:55:45.058 {Thread-1} TsapiPrivate ::=
06/15/10 12:55:45.058 {Thread-1} {
06/15/10 12:55:45.058 {Thread-1} vendor "VERSION"
06/15/10 12:55:45.058 {Thread-1} data 0 45 43 53 23 34 2d 38 23 41 54 26 54 20 44 65 66 69 6e 69 74 79 20 47 33 23 34 2d 38 0
06/15/10 12:55:45.058 {Thread-1} tsType 0
06/15/10 12:55:45.058 {Thread-1} }
06/15/10 12:55:45.074 <GetEventThread#2> ACSClientHeartbeatEvent ::=
06/15/10 12:55:45.074 <GetEventThread#2> {
06/15/10 12:55:45.074 <GetEventThread#2> }
06/15/10 12:55:45.074 <GetEventThread#2> Putting event CSTAEvent[ACSClientHeartbeatEvent]@1a80aea. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#1]@15b0333
06/15/10 12:55:45.074 <DistributeCSTAEvent#3> Getting event CSTAEvent[ACSClientHeartbeatEvent]@1a80aea for TSProvider[#1]@15b0333
06/15/10 12:55:45.074 <DistributeCSTAEvent#3> Handling ACS_CLIENT_HEARTBEAT event for TSProvider[#1]@15b0333
06/15/10 12:55:45.074 <DistributeCSTAEvent#3> DONE handling ACS_CLIENT_HEARTBEAT event for TSProvider[#1]@15b0333
06/15/10 12:55:45.074 <GetEventThread#2> Received invokeID 2 for TSProvider[#1]@15b0333
06/15/10 12:55:45.074 <GetEventThread#2> ACSOpenStreamConfEvent ::=
06/15/10 12:55:45.074 <GetEventThread#2> {
06/15/10 12:55:45.074 <GetEventThread#2> apiVer "ST2"
06/15/10 12:55:45.074 <GetEventThread#2> libVer "AES4.2.2 VJ1027A"
06/15/10 12:55:45.074 <GetEventThread#2> tsrvVer "4.2.2 Build 467"
06/15/10 12:55:45.074 <GetEventThread#2> drvrVer "4.2.2 Build 467"
06/15/10 12:55:45.074 <GetEventThread#2> }
06/15/10 12:55:45.074 <GetEventThread#2> TsapiPrivate ::=
06/15/10 12:55:45.074 <GetEventThread#2> {
06/15/10 12:55:45.074 <GetEventThread#2> vendor "ECS"
06/15/10 12:55:45.074 <GetEventThread#2> data 0 38 0
06/15/10 12:55:45.074 <GetEventThread#2> tsType 2
06/15/10 12:55:45.074 <GetEventThread#2> }
06/15/10 12:55:45.074 <GetEventThread#2> Handling INVOKE ID 2 for TSProvider[#1]@15b0333
06/15/10 12:55:45.074 <GetEventThread#2> DONE handling INVOKE ID 2 for TSProvider[#1]@15b0333
06/15/10 12:55:45.089 {Thread-1} Sent InvokeID 3 for TSProvider[#1]@15b0333
06/15/10 12:55:45.089 {Thread-1} CSTAGetAPICaps ::=
06/15/10 12:55:45.089 {Thread-1} {
06/15/10 12:55:45.089 {Thread-1} NULL
06/15/10 12:55:45.089 {Thread-1} }
06/15/10 12:55:45.105 <GetEventThread#2> Received invokeID 3 for TSProvider[#1]@15b0333
06/15/10 12:55:45.105 <GetEventThread#2> CSTAGetAPICapsConfEvent ::=
06/15/10 12:55:45.105 <GetEventThread#2> {
06/15/10 12:55:45.105 <GetEventThread#2> alternateCall 1
06/15/10 12:55:45.105 <GetEventThread#2> answerCall 1
06/15/10 12:55:45.105 <GetEventThread#2> callCompletion 0
06/15/10 12:55:45.105 <GetEventThread#2> clearCall 1
06/15/10 12:55:45.105 <GetEventThread#2> clearConnection 1
06/15/10 12:55:45.105 <GetEventThread#2> conferenceCall 1
06/15/10 12:55:45.105 <GetEventThread#2> consultationCall 1
06/15/10 12:55:45.105 <GetEventThread#2> deflectCall 1
06/15/10 12:55:45.105 <GetEventThread#2> pickupCall 1
06/15/10 12:55:45.105 <GetEventThread#2> groupPickupCall 0
06/15/10 12:55:45.105 <GetEventThread#2> holdCall 1
06/15/10 12:55:45.105 <GetEventThread#2> makeCall 1
06/15/10 12:55:45.105 <GetEventThread#2> makePredictiveCall 1
06/15/10 12:55:45.105 <GetEventThread#2> queryMwi 1
06/15/10 12:55:45.105 <GetEventThread#2> queryDnd 1
06/15/10 12:55:45.105 <GetEventThread#2> queryFwd 1
06/15/10 12:55:45.105 <GetEventThread#2> queryAgentState 1
06/15/10 12:55:45.105 <GetEventThread#2> queryLastNumber 0
06/15/10 12:55:45.105 <GetEventThread#2> queryDeviceInfo 1
06/15/10 12:55:45.105 <GetEventThread#2> reconnectCall 1
06/15/10 12:55:45.105 <GetEventThread#2> retrieveCall 1
06/15/10 12:55:45.105 <GetEventThread#2> setMwi 1
06/15/10 12:55:45.105 <GetEventThread#2> setDnd 1
06/15/10 12:55:45.105 <GetEventThread#2> setFwd 1
06/15/10 12:55:45.105 <GetEventThread#2> setAgentState 1
06/15/10 12:55:45.105 <GetEventThread#2> transferCall 1
06/15/10 12:55:45.105 <GetEventThread#2> eventReport 1
06/15/10 12:55:45.105 <GetEventThread#2> callClearedEvent 1
06/15/10 12:55:45.105 <GetEventThread#2> conferencedEvent 1
06/15/10 12:55:45.105 <GetEventThread#2> connectionClearedEvent 1
06/15/10 12:55:45.105 <GetEventThread#2> deliveredEvent 1
06/15/10 12:55:45.105 <GetEventThread#2> divertedEvent 1
06/15/10 12:55:45.105 <GetEventThread#2> establishedEvent 1
06/15/10 12:55:45.105 <GetEventThread#2> failedEvent 1
06/15/10 12:55:45.105 <GetEventThread#2> heldEvent 1
06/15/10 12:55:45.105 <GetEventThread#2> networkReachedEvent 1
06/15/10 12:55:45.105 <GetEventThread#2> originatedEvent 1
06/15/10 12:55:45.105 <GetEventThread#2> queuedEvent 1
06/15/10 12:55:45.105 <GetEventThread#2> retrievedEvent 1
06/15/10 12:55:45.105 <GetEventThread#2> serviceInitiatedEvent 1
06/15/10 12:55:45.105 <GetEventThread#2> transferredEvent 1
06/15/10 12:55:45.105 <GetEventThread#2> callInformationEvent 0
06/15/10 12:55:45.105 <GetEventThread#2> doNotDisturbEvent 0
06/15/10 12:55:45.105 <GetEventThread#2> forwardingEvent 0
06/15/10 12:55:45.105 <GetEventThread#2> messageWaitingEvent 0
06/15/10 12:55:45.105 <GetEventThread#2> loggedOnEvent 1
06/15/10 12:55:45.105 <GetEventThread#2> loggedOffEvent 1
06/15/10 12:55:45.105 <GetEventThread#2> notReadyEvent 0
06/15/10 12:55:45.105 <GetEventThread#2> readyEvent 0
06/15/10 12:55:45.105 <GetEventThread#2> workNotReadyEvent 0
06/15/10 12:55:45.105 <GetEventThread#2> workReadyEvent 0
06/15/10 12:55:45.105 <GetEventThread#2> backInServiceEvent 0
06/15/10 12:55:45.105 <GetEventThread#2> outOfServiceEvent 0
06/15/10 12:55:45.105 <GetEventThread#2> privateEvent 1
06/15/10 12:55:45.105 <GetEventThread#2> routeRequestEvent 1
06/15/10 12:55:45.105 <GetEventThread#2> reRoute 0
06/15/10 12:55:45.105 <GetEventThread#2> routeSelect 1
06/15/10 12:55:45.105 <GetEventThread#2> routeUsedEvent 1
06/15/10 12:55:45.105 <GetEventThread#2> routeEndEvent 1
06/15/10 12:55:45.105 <GetEventThread#2> monitorDevice 1
06/15/10 12:55:45.105 <GetEventThread#2> monitorCall 1
06/15/10 12:55:45.105 <GetEventThread#2> monitorCallsViaDevice 1
06/15/10 12:55:45.105 <GetEventThread#2> changeMonitorFilter 1
06/15/10 12:55:45.105 <GetEventThread#2> monitorStop 1
06/15/10 12:55:45.105 <GetEventThread#2> monitorEnded 1
06/15/10 12:55:45.105 <GetEventThread#2> snapshotDeviceReq 1
06/15/10 12:55:45.105 <GetEventThread#2> snapshotCallReq 1
06/15/10 12:55:45.105 <GetEventThread#2> escapeService 1
06/15/10 12:55:45.105 <GetEventThread#2> privateStatusEvent 1
06/15/10 12:55:45.105 <GetEventThread#2> escapeServiceEvent 0
06/15/10 12:55:45.105 <GetEventThread#2> escapeServiceConf 1
06/15/10 12:55:45.105 <GetEventThread#2> sendPrivateEvent 0
06/15/10 12:55:45.105 <GetEventThread#2> sysStatReq 1
06/15/10 12:55:45.105 <GetEventThread#2> sysStatStart 1
06/15/10 12:55:45.105 <GetEventThread#2> sysStatStop 1
06/15/10 12:55:45.105 <GetEventThread#2> changeSysStatFilter 1
06/15/10 12:55:45.105 <GetEventThread#2> sysStatReqEvent 0
06/15/10 12:55:45.105 <GetEventThread#2> sysStatReqConf 0
06/15/10 12:55:45.105 <GetEventThread#2> sysStatEvent 1
06/15/10 12:55:45.105 <GetEventThread#2> }
06/15/10 12:55:45.105 <GetEventThread#2> TsapiPrivate ::=
06/15/10 12:55:45.105 <GetEventThread#2> {
06/15/10 12:55:45.105 <GetEventThread#2> vendor "ECS"
06/15/10 12:55:45.105 <GetEventThread#2> data 2 0 7f 0 30 5c 16 5 47 33 56 31 35 1 1 ff 1 1 ff 1 1 ff 1 1 0 1 1 0 1 1 0 1 1 0 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 2 1 1 16 2 31 35 16 10 52 30 31 35 78 2e 30 31 2e 31 2e 34 31 35 2e 31 16 4 73 72 61 79 16 7 64 6c 33 38 35 67 31
06/15/10 12:55:45.105 <GetEventThread#2> tsType 125
06/15/10 12:55:45.121 <GetEventThread#2> }
06/15/10 12:55:45.121 <GetEventThread#2> Handling INVOKE ID 3 for TSProvider[#1]@15b0333
06/15/10 12:55:45.121 <GetEventThread#2> DONE handling INVOKE ID 3 for TSProvider[#1]@15b0333
06/15/10 12:55:45.121 {Thread-1} LucentV7GetAPICapsConfEvent ::=
06/15/10 12:55:45.121 {Thread-1} {
06/15/10 12:55:45.121 {Thread-1} switchVersion "G3V15"
06/15/10 12:55:45.121 {Thread-1} sendDTMFTone TRUE
06/15/10 12:55:45.121 {Thread-1} enteredDigitsEvent TRUE
06/15/10 12:55:45.121 {Thread-1} queryDeviceName TRUE
06/15/10 12:55:45.121 {Thread-1} queryAgentMeas FALSE
06/15/10 12:55:45.121 {Thread-1} querySplitSkillMeas FALSE
06/15/10 12:55:45.121 {Thread-1} queryTrunkGroupMeas FALSE
06/15/10 12:55:45.121 {Thread-1} queryVdnMeas FALSE
06/15/10 12:55:45.121 {Thread-1} singleStepConference TRUE
06/15/10 12:55:45.121 {Thread-1} selectiveListeningHold TRUE
06/15/10 12:55:45.121 {Thread-1} selectiveListeningRetrieve TRUE
06/15/10 12:55:45.121 {Thread-1} setBillingRate TRUE
06/15/10 12:55:45.121 {Thread-1} queryUCID TRUE
06/15/10 12:55:45.121 {Thread-1} chargeAdviceEvent TRUE
06/15/10 12:55:45.121 {Thread-1} singleStepTransfer TRUE
06/15/10 12:55:45.121 {Thread-1} monitorCallsViaDevice TRUE
06/15/10 12:55:45.121 {Thread-1} max_device_history_count 1
06/15/10 12:55:45.121 {Thread-1} administered_switch_software_version "15"
06/15/10 12:55:45.121 {Thread-1} switch_software_version "R015x.01.1.415.1"
06/15/10 12:55:45.121 {Thread-1} offer_type "sray"
06/15/10 12:55:45.121 {Thread-1} server_type "dl385g1"
06/15/10 12:55:45.121 {Thread-1} }
06/15/10 12:55:45.121 {Thread-1} Sent InvokeID 4 for TSProvider[#1]@15b0333
06/15/10 12:55:45.121 {Thread-1} CSTAQueryCallMonitor ::=
06/15/10 12:55:45.121 {Thread-1} {
06/15/10 12:55:45.121 {Thread-1} NULL
06/15/10 12:55:45.121 {Thread-1} }
06/15/10 12:55:45.121 <GetEventThread#2> Received invokeID 4 for TSProvider[#1]@15b0333
06/15/10 12:55:45.121 <GetEventThread#2> CSTAQueryCallMonitorConfEvent ::=
06/15/10 12:55:45.121 <GetEventThread#2> {
06/15/10 12:55:45.121 <GetEventThread#2> callMonitor FALSE
06/15/10 12:55:45.121 <GetEventThread#2> }
06/15/10 12:55:45.121 <GetEventThread#2> Handling INVOKE ID 4 for TSProvider[#1]@15b0333
06/15/10 12:55:45.121 <GetEventThread#2> DONE handling INVOKE ID 4 for TSProvider[#1]@15b0333
06/15/10 12:55:45.121 <ProviderInitialization#5> Sent InvokeID 5 for TSProvider[#1]@15b0333
06/15/10 12:55:45.121 <ProviderInitialization#5> CSTAGetDeviceList ::=
06/15/10 12:55:45.121 <ProviderInitialization#5> {
06/15/10 12:55:45.121 <ProviderInitialization#5> index -1
06/15/10 12:55:45.121 <ProviderInitialization#5> level 1 < CSTA_HOME_WORK_TOP >
06/15/10 12:55:45.121 <ProviderInitialization#5> }
06/15/10 12:55:45.136 <GetEventThread#2> Received invokeID 5 for TSProvider[#1]@15b0333
06/15/10 12:55:45.136 <GetEventThread#2> CSTAGetDeviceListConfEvent ::=
06/15/10 12:55:45.136 <GetEventThread#2> {
06/15/10 12:55:45.136 <GetEventThread#2> driverSdbLevel 0 < ACS_AND_CSTA_CHECKING >
06/15/10 12:55:45.136 <GetEventThread#2> level 1 < CSTA_HOME_WORK_TOP >
06/15/10 12:55:45.136 <GetEventThread#2> index -1
06/15/10 12:55:45.136 <GetEventThread#2> devList
06/15/10 12:55:45.136 <GetEventThread#2> {
06/15/10 12:55:45.136 <GetEventThread#2> }
06/15/10 12:55:45.136 <GetEventThread#2> }
06/15/10 12:55:45.136 <GetEventThread#2> Handling INVOKE ID 5 for TSProvider[#1]@15b0333
06/15/10 12:55:45.136 <GetEventThread#2> DONE handling INVOKE ID 5 for TSProvider[#1]@15b0333
06/15/10 12:55:45.136 <ProviderInitialization#5> Sent InvokeID 6 for TSProvider[#1]@15b0333
06/15/10 12:55:45.136 <ProviderInitialization#5> CSTAGetDeviceList ::=
06/15/10 12:55:45.136 <ProviderInitialization#5> {
06/15/10 12:55:45.136 <ProviderInitialization#5> index -1
06/15/10 12:55:45.136 <ProviderInitialization#5> level 2 < CSTA_AWAY_WORK_TOP >
06/15/10 12:55:45.136 <ProviderInitialization#5> }
06/15/10 12:55:45.136 <GetEventThread#2> Received invokeID 6 for TSProvider[#1]@15b0333
06/15/10 12:55:45.136 <GetEventThread#2> CSTAGetDeviceListConfEvent ::=
06/15/10 12:55:45.136 <GetEventThread#2> {
06/15/10 12:55:45.136 <GetEventThread#2> driverSdbLevel 0 < ACS_AND_CSTA_CHECKING >
06/15/10 12:55:45.136 <GetEventThread#2> level 2 < CSTA_AWAY_WORK_TOP >
06/15/10 12:55:45.136 <GetEventThread#2> index -1
06/15/10 12:55:45.136 <GetEventThread#2> devList
06/15/10 12:55:45.136 <GetEventThread#2> {
06/15/10 12:55:45.136 <GetEventThread#2> }
06/15/10 12:55:45.136 <GetEventThread#2> }
06/15/10 12:55:45.136 <GetEventThread#2> Handling INVOKE ID 6 for TSProvider[#1]@15b0333
06/15/10 12:55:45.136 <GetEventThread#2> DONE handling INVOKE ID 6 for TSProvider[#1]@15b0333
06/15/10 12:55:45.136 <ProviderInitialization#5> Sent InvokeID 7 for TSProvider[#1]@15b0333
06/15/10 12:55:45.136 <ProviderInitialization#5> CSTAGetDeviceList ::=
06/15/10 12:55:45.136 <ProviderInitialization#5> {
06/15/10 12:55:45.136 <ProviderInitialization#5> index -1
06/15/10 12:55:45.136 <ProviderInitialization#5> level 3 < CSTA_DEVICE_DEVICE_MONITOR >
06/15/10 12:55:45.136 <ProviderInitialization#5> }
06/15/10 12:55:45.136 <GetEventThread#2> Received invokeID 7 for TSProvider[#1]@15b0333
06/15/10 12:55:45.136 <GetEventThread#2> CSTAGetDeviceListConfEvent ::=
06/15/10 12:55:45.136 <GetEventThread#2> {
06/15/10 12:55:45.136 <GetEventThread#2> driverSdbLevel 0 < ACS_AND_CSTA_CHECKING >
06/15/10 12:55:45.136 <GetEventThread#2> level 3 < CSTA_DEVICE_DEVICE_MONITOR >
06/15/10 12:55:45.136 <GetEventThread#2> index -1
06/15/10 12:55:45.136 <GetEventThread#2> devList
06/15/10 12:55:45.136 <GetEventThread#2> {
06/15/10 12:55:45.136 <GetEventThread#2> }
06/15/10 12:55:45.136 <GetEventThread#2> }
06/15/10 12:55:45.136 <GetEventThread#2> Handling INVOKE ID 7 for TSProvider[#1]@15b0333
06/15/10 12:55:45.136 <GetEventThread#2> DONE handling INVOKE ID 7 for TSProvider[#1]@15b0333
06/15/10 12:55:45.136 <ProviderInitialization#5> Sent InvokeID 8 for TSProvider[#1]@15b0333
06/15/10 12:55:45.136 <ProviderInitialization#5> CSTAGetDeviceList ::=
06/15/10 12:55:45.136 <ProviderInitialization#5> {
06/15/10 12:55:45.136 <ProviderInitialization#5> index -1
06/15/10 12:55:45.136 <ProviderInitialization#5> level 6 < CSTA_ROUTING >
06/15/10 12:55:45.136 <ProviderInitialization#5> }
06/15/10 12:55:45.136 <GetEventThread#2> Received invokeID 8 for TSProvider[#1]@15b0333
06/15/10 12:55:45.136 <GetEventThread#2> CSTAGetDeviceListConfEvent ::=
06/15/10 12:55:45.136 <GetEventThread#2> {
06/15/10 12:55:45.136 <GetEventThread#2> driverSdbLevel 0 < ACS_AND_CSTA_CHECKING >
06/15/10 12:55:45.136 <GetEventThread#2> level 6 < CSTA_ROUTING >
06/15/10 12:55:45.136 <GetEventThread#2> index -1
06/15/10 12:55:45.136 <GetEventThread#2> devList
06/15/10 12:55:45.136 <GetEventThread#2> {
06/15/10 12:55:45.136 <GetEventThread#2> }
06/15/10 12:55:45.136 <GetEventThread#2> }
06/15/10 12:55:45.136 <GetEventThread#2> Handling INVOKE ID 8 for TSProvider[#1]@15b0333
06/15/10 12:55:45.136 <GetEventThread#2> DONE handling INVOKE ID 8 for TSProvider[#1]@15b0333
06/15/10 12:55:45.230 {Thread-1} Sent InvokeID 9 for TSProvider[#1]@15b0333
06/15/10 12:55:45.230 {Thread-1} ACSRequestPrivileges ::=
06/15/10 12:55:45.230 {Thread-1} {
06/15/10 12:55:45.230 {Thread-1} }
06/15/10 12:55:45.230 <GetEventThread#2> Received invokeID 9 for TSProvider[#1]@15b0333
06/15/10 12:55:45.230 <GetEventThread#2> ACSUniversalFailureConfEvent ::=
06/15/10 12:55:45.230 <GetEventThread#2> {
06/15/10 12:55:45.230 <GetEventThread#2> error 120 < TSERVER_UNAUTHORIZED_CONNECTION >
06/15/10 12:55:45.230 <GetEventThread#2> }
06/15/10 12:55:45.230 <GetEventThread#2> Putting event CSTAEvent[ACSUniversalFailureConfEvent]@eafb71. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#1]@15b0333
06/15/10 12:55:45.230 <DistributeCSTAEvent#3> Getting event CSTAEvent[ACSUniversalFailureConfEvent]@eafb71 for TSProvider[#1]@15b0333
06/15/10 12:55:45.230 <DistributeCSTAEvent#3> Handling INVOKE ID 9 for TSProvider[#1]@15b0333
06/15/10 12:55:45.230 <DistributeCSTAEvent#3> DONE handling INVOKE ID 9 for TSProvider[#1]@15b0333
06/15/10 12:55:45.230 {Thread-1} TSProvider.shutdown - attempting shutdown
06/15/10 12:55:45.230 {Thread-1} TSProvider.shutdown - Starting
06/15/10 12:55:45.230 {Thread-1} Sent InvokeID 10 for TSProvider[#1]@15b0333
06/15/10 12:55:45.230 {Thread-1} ACSAbortStream ::=
06/15/10 12:55:45.230 {Thread-1} {
06/15/10 12:55:45.230 {Thread-1} NULL
06/15/10 12:55:45.230 {Thread-1} }
06/15/10 12:55:45.230 {Thread-1} TSProvider.shutdown - Done
06/15/10 12:55:45.230 {Thread-1} TSProvider.shutdown - attempting shutdown
06/15/10 12:55:45.230 {Thread-1} TSProvider.shutdown - already in shutdown, redundant call, returning.
06/15/10 12:55:45.230 {Thread-1} Sent InvokeID 1 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.230 {Thread-1} ACSNameSrvRequest ::=
06/15/10 12:55:45.230 {Thread-1} {
06/15/10 12:55:45.230 {Thread-1} streamType 1 < ST_CSTA >
06/15/10 12:55:45.230 {Thread-1} }
06/15/10 12:55:45.246 <GetEventThread#6> Received invokeID 1 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.246 <GetEventThread#6> ACSNameSrvReply ::=
06/15/10 12:55:45.246 <GetEventThread#6> {
06/15/10 12:55:45.246 <GetEventThread#6> more FALSE
06/15/10 12:55:45.246 <GetEventThread#6> list
06/15/10 12:55:45.246 <GetEventThread#6> {
06/15/10 12:55:45.246 <GetEventThread#6> {
06/15/10 12:55:45.246 <GetEventThread#6> serverName "AVAYA#AES1#CSTA#AES1"
06/15/10 12:55:45.246 <GetEventThread#6> serverAddr 2 0 4 1a c0 a8 dd 3c 0 0 0 0 0 0 0 0
06/15/10 12:55:45.246 <GetEventThread#6> }
06/15/10 12:55:45.246 <GetEventThread#6> }
06/15/10 12:55:45.246 <GetEventThread#6> }
06/15/10 12:55:45.246 <GetEventThread#6> Handling INVOKE ID 1 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.246 <GetEventThread#6> DONE handling INVOKE ID 1 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.246 {Thread-1} Sent InvokeID 2 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.246 {Thread-1} ACSAbortStream ::=
06/15/10 12:55:45.246 {Thread-1} {
06/15/10 12:55:45.246 {Thread-1} NULL
06/15/10 12:55:45.246 {Thread-1} }
06/15/10 12:55:45.246 {Thread-1} Sent InvokeID 1 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.246 {Thread-1} ACSKeyRequest ::=
06/15/10 12:55:45.246 {Thread-1} {
06/15/10 12:55:45.246 {Thread-1} loginID "ctiuser2"
06/15/10 12:55:45.246 {Thread-1} }
06/15/10 12:55:45.246 {Thread-1} TsapiPrivate ::=
06/15/10 12:55:45.246 {Thread-1} {
06/15/10 12:55:45.246 {Thread-1} vendor "NT_TCP"
06/15/10 12:55:45.246 {Thread-1} data 80 1 1 1 3 1 1
06/15/10 12:55:45.246 {Thread-1} tsType 0
06/15/10 12:55:45.246 {Thread-1} }
06/15/10 12:55:45.339 <GetEventThread#7> Received invokeID 1 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.339 <GetEventThread#7> ACSAuthReplyTwo ::=
06/15/10 12:55:45.339 <GetEventThread#7> {
06/15/10 12:55:45.339 <GetEventThread#7> objectID 0
06/15/10 12:55:45.339 <GetEventThread#7> key 7c 15 4b 2a e9 54 25 a8
06/15/10 12:55:45.339 <GetEventThread#7> authInfo
06/15/10 12:55:45.339 <GetEventThread#7> {
06/15/10 12:55:45.339 <GetEventThread#7> authType 2 < NEED_LOGIN_ID_AND_PASSWD >
06/15/10 12:55:45.339 <GetEventThread#7> authLoginID "ctiuser2"
06/15/10 12:55:45.339 <GetEventThread#7> }
06/15/10 12:55:45.339 <GetEventThread#7> encodeType 3 < WIN_NT_LOCAL >
06/15/10 12:55:45.339 <GetEventThread#7> pipe <null>
06/15/10 12:55:45.339 <GetEventThread#7> }
06/15/10 12:55:45.339 <GetEventThread#7> Handling INVOKE ID 1 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.339 <GetEventThread#7> DONE handling INVOKE ID 1 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.339 {Thread-1} Sent InvokeID 2 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.339 {Thread-1} ACSOpenStream ::=
06/15/10 12:55:45.339 {Thread-1} {
06/15/10 12:55:45.339 {Thread-1} streamType 1 < ST_CSTA >
06/15/10 12:55:45.339 {Thread-1} serverID "AVAYA#AES1#CSTA#AES1"
06/15/10 12:55:45.339 {Thread-1} loginID "ctiuser2"
06/15/10 12:55:45.339 {Thread-1} cryptPass 23 20 58 16 ab 70 95 bf 9b 8a 67 59 2e 8c 4b 1e b4 8a 67 59 2e 8c 4b 1e b4 8a 67 59 2e 8c 4b 1e b4 8a 67 59 2e 8c 4b 1e
06/15/10 12:55:45.339 {Thread-1} applicationName "Jtapi Client"
06/15/10 12:55:45.339 {Thread-1} level 1 < ACS_LEVEL1 >
06/15/10 12:55:45.339 {Thread-1} apiVer "TS1:2"
06/15/10 12:55:45.339 {Thread-1} libVer "AES4.2.2 VJ1027A"
06/15/10 12:55:45.339 {Thread-1} tsrvVer ""
06/15/10 12:55:45.339 {Thread-1} }
06/15/10 12:55:45.339 {Thread-1} TsapiPrivate ::=
06/15/10 12:55:45.339 {Thread-1} {
06/15/10 12:55:45.339 {Thread-1} vendor "VERSION"
06/15/10 12:55:45.339 {Thread-1} data 0 45 43 53 23 34 2d 38 23 41 54 26 54 20 44 65 66 69 6e 69 74 79 20 47 33 23 34 2d 38 0
06/15/10 12:55:45.339 {Thread-1} tsType 0
06/15/10 12:55:45.339 {Thread-1} }
06/15/10 12:55:45.355 <GetEventThread#7> ACSClientHeartbeatEvent ::=
06/15/10 12:55:45.355 <GetEventThread#7> {
06/15/10 12:55:45.355 <GetEventThread#7> }
06/15/10 12:55:45.355 <GetEventThread#7> Putting event CSTAEvent[ACSClientHeartbeatEvent]@d75c47. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.355 <GetEventThread#7> Received invokeID 2 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.355 <GetEventThread#7> ACSOpenStreamConfEvent ::=
06/15/10 12:55:45.355 <GetEventThread#7> {
06/15/10 12:55:45.355 <GetEventThread#7> apiVer "ST2"
06/15/10 12:55:45.355 <GetEventThread#7> libVer "AES4.2.2 VJ1027A"
06/15/10 12:55:45.355 <GetEventThread#7> tsrvVer "4.2.2 Build 467"
06/15/10 12:55:45.355 <GetEventThread#7> drvrVer "4.2.2 Build 467"
06/15/10 12:55:45.355 <GetEventThread#7> }
06/15/10 12:55:45.355 <GetEventThread#7> TsapiPrivate ::=
06/15/10 12:55:45.355 <GetEventThread#7> {
06/15/10 12:55:45.355 <GetEventThread#7> vendor "ECS"
06/15/10 12:55:45.355 <GetEventThread#7> data 0 38 0
06/15/10 12:55:45.355 <GetEventThread#7> tsType 2
06/15/10 12:55:45.355 <GetEventThread#7> }
06/15/10 12:55:45.355 <GetEventThread#7> Handling INVOKE ID 2 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.355 <GetEventThread#7> DONE handling INVOKE ID 2 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.355 {Thread-1} Sent InvokeID 3 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.355 {Thread-1} CSTAGetAPICaps ::=
06/15/10 12:55:45.355 {Thread-1} {
06/15/10 12:55:45.355 {Thread-1} NULL
06/15/10 12:55:45.355 {Thread-1} }
06/15/10 12:55:45.355 <DistributeCSTAEvent#8> Getting event CSTAEvent[ACSClientHeartbeatEvent]@d75c47 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.355 <DistributeCSTAEvent#8> Handling ACS_CLIENT_HEARTBEAT event for TSProvider[#2]@ed32c4
06/15/10 12:55:45.355 <DistributeCSTAEvent#8> DONE handling ACS_CLIENT_HEARTBEAT event for TSProvider[#2]@ed32c4
06/15/10 12:55:45.355 <GetEventThread#7> Received invokeID 3 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.355 <GetEventThread#7> CSTAGetAPICapsConfEvent ::=
06/15/10 12:55:45.355 <GetEventThread#7> {
06/15/10 12:55:45.355 <GetEventThread#7> alternateCall 1
06/15/10 12:55:45.355 <GetEventThread#7> answerCall 1
06/15/10 12:55:45.355 <GetEventThread#7> callCompletion 0
06/15/10 12:55:45.355 <GetEventThread#7> clearCall 1
06/15/10 12:55:45.355 <GetEventThread#7> clearConnection 1
06/15/10 12:55:45.355 <GetEventThread#7> conferenceCall 1
06/15/10 12:55:45.355 <GetEventThread#7> consultationCall 1
06/15/10 12:55:45.355 <GetEventThread#7> deflectCall 1
06/15/10 12:55:45.355 <GetEventThread#7> pickupCall 1
06/15/10 12:55:45.355 <GetEventThread#7> groupPickupCall 0
06/15/10 12:55:45.355 <GetEventThread#7> holdCall 1
06/15/10 12:55:45.355 <GetEventThread#7> makeCall 1
06/15/10 12:55:45.355 <GetEventThread#7> makePredictiveCall 1
06/15/10 12:55:45.355 <GetEventThread#7> queryMwi 1
06/15/10 12:55:45.355 <GetEventThread#7> queryDnd 1
06/15/10 12:55:45.355 <GetEventThread#7> queryFwd 1
06/15/10 12:55:45.355 <GetEventThread#7> queryAgentState 1
06/15/10 12:55:45.355 <GetEventThread#7> queryLastNumber 0
06/15/10 12:55:45.355 <GetEventThread#7> queryDeviceInfo 1
06/15/10 12:55:45.355 <GetEventThread#7> reconnectCall 1
06/15/10 12:55:45.355 <GetEventThread#7> retrieveCall 1
06/15/10 12:55:45.355 <GetEventThread#7> setMwi 1
06/15/10 12:55:45.355 <GetEventThread#7> setDnd 1
06/15/10 12:55:45.355 <GetEventThread#7> setFwd 1
06/15/10 12:55:45.355 <GetEventThread#7> setAgentState 1
06/15/10 12:55:45.355 <GetEventThread#7> transferCall 1
06/15/10 12:55:45.355 <GetEventThread#7> eventReport 1
06/15/10 12:55:45.355 <GetEventThread#7> callClearedEvent 1
06/15/10 12:55:45.355 <GetEventThread#7> conferencedEvent 1
06/15/10 12:55:45.355 <GetEventThread#7> connectionClearedEvent 1
06/15/10 12:55:45.355 <GetEventThread#7> deliveredEvent 1
06/15/10 12:55:45.355 <GetEventThread#7> divertedEvent 1
06/15/10 12:55:45.355 <GetEventThread#7> establishedEvent 1
06/15/10 12:55:45.355 <GetEventThread#7> failedEvent 1
06/15/10 12:55:45.355 <GetEventThread#7> heldEvent 1
06/15/10 12:55:45.355 <GetEventThread#7> networkReachedEvent 1
06/15/10 12:55:45.355 <GetEventThread#7> originatedEvent 1
06/15/10 12:55:45.355 <GetEventThread#7> queuedEvent 1
06/15/10 12:55:45.355 <GetEventThread#7> retrievedEvent 1
06/15/10 12:55:45.355 <GetEventThread#7> serviceInitiatedEvent 1
06/15/10 12:55:45.355 <GetEventThread#7> transferredEvent 1
06/15/10 12:55:45.355 <GetEventThread#7> callInformationEvent 0
06/15/10 12:55:45.355 <GetEventThread#7> doNotDisturbEvent 0
06/15/10 12:55:45.355 <GetEventThread#7> forwardingEvent 0
06/15/10 12:55:45.355 <GetEventThread#7> messageWaitingEvent 0
06/15/10 12:55:45.355 <GetEventThread#7> loggedOnEvent 1
06/15/10 12:55:45.355 <GetEventThread#7> loggedOffEvent 1
06/15/10 12:55:45.355 <GetEventThread#7> notReadyEvent 0
06/15/10 12:55:45.355 <GetEventThread#7> readyEvent 0
06/15/10 12:55:45.355 <GetEventThread#7> workNotReadyEvent 0
06/15/10 12:55:45.355 <GetEventThread#7> workReadyEvent 0
06/15/10 12:55:45.355 <GetEventThread#7> backInServiceEvent 0
06/15/10 12:55:45.355 <GetEventThread#7> outOfServiceEvent 0
06/15/10 12:55:45.355 <GetEventThread#7> privateEvent 1
06/15/10 12:55:45.355 <GetEventThread#7> routeRequestEvent 1
06/15/10 12:55:45.355 <GetEventThread#7> reRoute 0
06/15/10 12:55:45.355 <GetEventThread#7> routeSelect 1
06/15/10 12:55:45.355 <GetEventThread#7> routeUsedEvent 1
06/15/10 12:55:45.355 <GetEventThread#7> routeEndEvent 1
06/15/10 12:55:45.355 <GetEventThread#7> monitorDevice 1
06/15/10 12:55:45.355 <GetEventThread#7> monitorCall 1
06/15/10 12:55:45.355 <GetEventThread#7> monitorCallsViaDevice 1
06/15/10 12:55:45.355 <GetEventThread#7> changeMonitorFilter 1
06/15/10 12:55:45.355 <GetEventThread#7> monitorStop 1
06/15/10 12:55:45.355 <GetEventThread#7> monitorEnded 1
06/15/10 12:55:45.355 <GetEventThread#7> snapshotDeviceReq 1
06/15/10 12:55:45.355 <GetEventThread#7> snapshotCallReq 1
06/15/10 12:55:45.355 <GetEventThread#7> escapeService 1
06/15/10 12:55:45.355 <GetEventThread#7> privateStatusEvent 1
06/15/10 12:55:45.355 <GetEventThread#7> escapeServiceEvent 0
06/15/10 12:55:45.355 <GetEventThread#7> escapeServiceConf 1
06/15/10 12:55:45.355 <GetEventThread#7> sendPrivateEvent 0
06/15/10 12:55:45.355 <GetEventThread#7> sysStatReq 1
06/15/10 12:55:45.355 <GetEventThread#7> sysStatStart 1
06/15/10 12:55:45.355 <GetEventThread#7> sysStatStop 1
06/15/10 12:55:45.355 <GetEventThread#7> changeSysStatFilter 1
06/15/10 12:55:45.355 <GetEventThread#7> sysStatReqEvent 0
06/15/10 12:55:45.355 <GetEventThread#7> sysStatReqConf 0
06/15/10 12:55:45.355 <GetEventThread#7> sysStatEvent 1
06/15/10 12:55:45.355 <GetEventThread#7> }
06/15/10 12:55:45.355 <GetEventThread#7> TsapiPrivate ::=
06/15/10 12:55:45.355 <GetEventThread#7> {
06/15/10 12:55:45.355 <GetEventThread#7> vendor "ECS"
06/15/10 12:55:45.355 <GetEventThread#7> data 2 0 7f 0 30 5c 16 5 47 33 56 31 35 1 1 ff 1 1 ff 1 1 ff 1 1 0 1 1 0 1 1 0 1 1 0 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 2 1 1 16 2 31 35 16 10 52 30 31 35 78 2e 30 31 2e 31 2e 34 31 35 2e 31 16 4 73 72 61 79 16 7 64 6c 33 38 35 67 31
06/15/10 12:55:45.355 <GetEventThread#7> tsType 125
06/15/10 12:55:45.355 <GetEventThread#7> }
06/15/10 12:55:45.355 <GetEventThread#7> Handling INVOKE ID 3 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.355 <GetEventThread#7> DONE handling INVOKE ID 3 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.355 {Thread-1} LucentV7GetAPICapsConfEvent ::=
06/15/10 12:55:45.355 {Thread-1} {
06/15/10 12:55:45.355 {Thread-1} switchVersion "G3V15"
06/15/10 12:55:45.355 {Thread-1} sendDTMFTone TRUE
06/15/10 12:55:45.355 {Thread-1} enteredDigitsEvent TRUE
06/15/10 12:55:45.355 {Thread-1} queryDeviceName TRUE
06/15/10 12:55:45.355 {Thread-1} queryAgentMeas FALSE
06/15/10 12:55:45.355 {Thread-1} querySplitSkillMeas FALSE
06/15/10 12:55:45.355 {Thread-1} queryTrunkGroupMeas FALSE
06/15/10 12:55:45.355 {Thread-1} queryVdnMeas FALSE
06/15/10 12:55:45.355 {Thread-1} singleStepConference TRUE
06/15/10 12:55:45.355 {Thread-1} selectiveListeningHold TRUE
06/15/10 12:55:45.355 {Thread-1} selectiveListeningRetrieve TRUE
06/15/10 12:55:45.355 {Thread-1} setBillingRate TRUE
06/15/10 12:55:45.355 {Thread-1} queryUCID TRUE
06/15/10 12:55:45.355 {Thread-1} chargeAdviceEvent TRUE
06/15/10 12:55:45.355 {Thread-1} singleStepTransfer TRUE
06/15/10 12:55:45.355 {Thread-1} monitorCallsViaDevice TRUE
06/15/10 12:55:45.355 {Thread-1} max_device_history_count 1
06/15/10 12:55:45.355 {Thread-1} administered_switch_software_version "15"
06/15/10 12:55:45.355 {Thread-1} switch_software_version "R015x.01.1.415.1"
06/15/10 12:55:45.355 {Thread-1} offer_type "sray"
06/15/10 12:55:45.355 {Thread-1} server_type "dl385g1"
06/15/10 12:55:45.355 {Thread-1} }
06/15/10 12:55:45.355 {Thread-1} Sent InvokeID 4 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.355 {Thread-1} CSTAQueryCallMonitor ::=
06/15/10 12:55:45.355 {Thread-1} {
06/15/10 12:55:45.355 {Thread-1} NULL
06/15/10 12:55:45.355 {Thread-1} }
06/15/10 12:55:45.355 <GetEventThread#7> Received invokeID 4 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.355 <GetEventThread#7> CSTAQueryCallMonitorConfEvent ::=
06/15/10 12:55:45.355 <GetEventThread#7> {
06/15/10 12:55:45.355 <GetEventThread#7> callMonitor FALSE
06/15/10 12:55:45.355 <GetEventThread#7> }
06/15/10 12:55:45.355 <GetEventThread#7> Handling INVOKE ID 4 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.355 <GetEventThread#7> DONE handling INVOKE ID 4 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.589 {Thread-2} LucentQueryTod ::=
06/15/10 12:55:45.589 {Thread-2} {
06/15/10 12:55:45.589 {Thread-2} NULL
06/15/10 12:55:45.589 {Thread-2} }
06/15/10 12:55:45.589 {Thread-2} Sent InvokeID 5 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.589 {Thread-2} CSTAEscapeSvc ::=
06/15/10 12:55:45.589 {Thread-2} {
06/15/10 12:55:45.589 {Thread-2} NULL
06/15/10 12:55:45.589 {Thread-2} }
06/15/10 12:55:45.589 {Thread-2} TsapiPrivate ::=
06/15/10 12:55:45.589 {Thread-2} {
06/15/10 12:55:45.589 {Thread-2} vendor "ECS"
06/15/10 12:55:45.589 {Thread-2} data 2 0 18 0 30 2 5 0
06/15/10 12:55:45.589 {Thread-2} tsType 89
06/15/10 12:55:45.589 {Thread-2} }
06/15/10 12:55:45.589 <ProviderInitialization#10> Sent InvokeID 6 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.589 <ProviderInitialization#10> CSTAGetDeviceList ::=
06/15/10 12:55:45.589 <ProviderInitialization#10> {
06/15/10 12:55:45.589 <ProviderInitialization#10> index -1
06/15/10 12:55:45.589 <ProviderInitialization#10> level 1 < CSTA_HOME_WORK_TOP >
06/15/10 12:55:45.589 <ProviderInitialization#10> }
06/15/10 12:55:45.589 {pool-1-thread-1} TSProvider.shutdown - attempting shutdown
06/15/10 12:55:45.589 {pool-1-thread-1} TSProvider.shutdown - Starting
06/15/10 12:55:45.589 {pool-1-thread-1} Sent InvokeID 7 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.589 {pool-1-thread-1} ACSAbortStream ::=
06/15/10 12:55:45.589 {pool-1-thread-1} {
06/15/10 12:55:45.589 {pool-1-thread-1} NULL
06/15/10 12:55:45.589 {pool-1-thread-1} }
06/15/10 12:55:45.589 {pool-1-thread-1} Handling INVOKE ID 6 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.589 {pool-1-thread-1} DONE handling INVOKE ID 6 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.589 {pool-1-thread-1} Handling INVOKE ID 5 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.589 {pool-1-thread-1} DONE handling INVOKE ID 5 for TSProvider[#2]@ed32c4
06/15/10 12:55:45.589 {pool-1-thread-1} TSProvider.shutdown - Done
06/15/10 12:55:45.589 {pool-1-thread-2} TSProvider.shutdown - attempting shutdown
06/15/10 12:55:45.589 {pool-1-thread-2} TSProvider.shutdown - Starting
06/15/10 12:55:45.589 {pool-1-thread-2} TSProvider.shutdown - Done
06/15/10 12:56:05.589 {Thread-2} LucentQueryTod ::=
06/15/10 12:56:05.589 {Thread-2} {
06/15/10 12:56:05.589 {Thread-2} NULL
06/15/10 12:56:05.589 {Thread-2} }
06/15/10 12:56:25.588 {Thread-2} LucentQueryTod ::=
06/15/10 12:56:25.588 {Thread-2} {
06/15/10 12:56:25.588 {Thread-2} NULL
06/15/10 12:56:25.588 {Thread-2} }
06/15/10 12:56:45.587 {Thread-2} LucentQueryTod ::=
06/15/10 12:56:45.587 {Thread-2} {
06/15/10 12:56:45.587 {Thread-2} NULL
06/15/10 12:56:45.587 {Thread-2} }
06/15/10 12:57:05.587 {Thread-2} TSProvider.shutdown - attempting shutdown
06/15/10 12:57:05.587 {Thread-2} TSProvider.shutdown - already in shutdown, redundant call, returning.
06/15/10 12:57:13.586 {Thread-2} Sent InvokeID 1 for TSProvider[#3]@c272bc
06/15/10 12:57:13.586 {Thread-2} ACSNameSrvRequest ::=
06/15/10 12:57:13.586 {Thread-2} {
06/15/10 12:57:13.586 {Thread-2} streamType 1 < ST_CSTA >
06/15/10 12:57:13.586 {Thread-2} }
06/15/10 12:57:13.680 <GetEventThread#11> Received invokeID 1 for TSProvider[#3]@c272bc
06/15/10 12:57:13.680 <GetEventThread#11> ACSNameSrvReply ::=
06/15/10 12:57:13.680 <GetEventThread#11> {
06/15/10 12:57:13.680 <GetEventThread#11> more FALSE
06/15/10 12:57:13.680 <GetEventThread#11> list
06/15/10 12:57:13.680 <GetEventThread#11> {
06/15/10 12:57:13.680 <GetEventThread#11> {
06/15/10 12:57:13.680 <GetEventThread#11> serverName "AVAYA#AES1#CSTA#AES1"
06/15/10 12:57:13.680 <GetEventThread#11> serverAddr 2 0 4 1a c0 a8 dd 3c 0 0 0 0 0 0 0 0
06/15/10 12:57:13.680 <GetEventThread#11> }
06/15/10 12:57:13.680 <GetEventThread#11> }
06/15/10 12:57:13.680 <GetEventThread#11> }
06/15/10 12:57:13.680 <GetEventThread#11> Handling INVOKE ID 1 for TSProvider[#3]@c272bc
06/15/10 12:57:13.680 <GetEventThread#11> DONE handling INVOKE ID 1 for TSProvider[#3]@c272bc
06/15/10 12:57:13.680 {Thread-2} Sent InvokeID 2 for TSProvider[#3]@c272bc
06/15/10 12:57:13.680 {Thread-2} ACSAbortStream ::=
06/15/10 12:57:13.680 {Thread-2} {
06/15/10 12:57:13.680 {Thread-2} NULL
06/15/10 12:57:13.680 {Thread-2} }
06/15/10 12:57:13.680 {Thread-2} Sent InvokeID 1 for TSProvider[#3]@c272bc
06/15/10 12:57:13.680 {Thread-2} ACSKeyRequest ::=
06/15/10 12:57:13.680 {Thread-2} {
06/15/10 12:57:13.680 {Thread-2} loginID "ctiuser2"
06/15/10 12:57:13.680 {Thread-2} }
06/15/10 12:57:13.680 {Thread-2} TsapiPrivate ::=
06/15/10 12:57:13.680 {Thread-2} {
06/15/10 12:57:13.680 {Thread-2} vendor "NT_TCP"
06/15/10 12:57:13.680 {Thread-2} data 80 1 1 1 3 1 1
06/15/10 12:57:13.680 {Thread-2} tsType 0
06/15/10 12:57:13.680 {Thread-2} }
06/15/10 12:57:13.758 <GetEventThread#12> Received invokeID 1 for TSProvider[#3]@c272bc
06/15/10 12:57:13.758 <GetEventThread#12> ACSAuthReplyTwo ::=
06/15/10 12:57:13.758 <GetEventThread#12> {
06/15/10 12:57:13.758 <GetEventThread#12> objectID 0
06/15/10 12:57:13.758 <GetEventThread#12> key 9d 50 3a a0 74 8d 3b 1a
06/15/10 12:57:13.758 <GetEventThread#12> authInfo
06/15/10 12:57:13.758 <GetEventThread#12> {
06/15/10 12:57:13.758 <GetEventThread#12> authType 2 < NEED_LOGIN_ID_AND_PASSWD >
06/15/10 12:57:13.758 <GetEventThread#12> authLoginID "ctiuser2"
06/15/10 12:57:13.758 <GetEventThread#12> }
06/15/10 12:57:13.758 <GetEventThread#12> encodeType 3 < WIN_NT_LOCAL >
06/15/10 12:57:13.758 <GetEventThread#12> pipe <null>
06/15/10 12:57:13.758 <GetEventThread#12> }
06/15/10 12:57:13.758 <GetEventThread#12> Handling INVOKE ID 1 for TSProvider[#3]@c272bc
06/15/10 12:57:13.758 <GetEventThread#12> DONE handling INVOKE ID 1 for TSProvider[#3]@c272bc
06/15/10 12:57:13.758 {Thread-2} Sent InvokeID 2 for TSProvider[#3]@c272bc
06/15/10 12:57:13.758 {Thread-2} ACSOpenStream ::=
06/15/10 12:57:13.758 {Thread-2} {
06/15/10 12:57:13.758 {Thread-2} streamType 1 < ST_CSTA >
06/15/10 12:57:13.758 {Thread-2} serverID "AVAYA#AES1#CSTA#AES1"
06/15/10 12:57:13.758 {Thread-2} loginID "ctiuser2"
06/15/10 12:57:13.758 {Thread-2} cryptPass 2 c1 9f 42 36 56 63 d e8 3a fa 79 7f 2 89 78 5c 3a fa 79 7f 2 89 78 5c 3a fa 79 7f 2 89 78 5c 3a fa 79 7f 2 89 78
06/15/10 12:57:13.758 {Thread-2} applicationName "Jtapi Client"
06/15/10 12:57:13.758 {Thread-2} level 1 < ACS_LEVEL1 >
06/15/10 12:57:13.758 {Thread-2} apiVer "TS1:2"
06/15/10 12:57:13.758 {Thread-2} libVer "AES4.2.2 VJ1027A"
06/15/10 12:57:13.758 {Thread-2} tsrvVer ""
06/15/10 12:57:13.758 {Thread-2} }
06/15/10 12:57:13.758 {Thread-2} TsapiPrivate ::=
06/15/10 12:57:13.758 {Thread-2} {
06/15/10 12:57:13.758 {Thread-2} vendor "VERSION"
06/15/10 12:57:13.758 {Thread-2} data 0 45 43 53 23 34 2d 38 23 41 54 26 54 20 44 65 66 69 6e 69 74 79 20 47 33 23 34 2d 38 0
06/15/10 12:57:13.758 {Thread-2} tsType 0
06/15/10 12:57:13.758 {Thread-2} }
06/15/10 12:57:13.774 <GetEventThread#12> ACSClientHeartbeatEvent ::=
06/15/10 12:57:13.774 <GetEventThread#12> {
06/15/10 12:57:13.774 <GetEventThread#12> }
06/15/10 12:57:13.774 <GetEventThread#12> Putting event CSTAEvent[ACSClientHeartbeatEvent]@1fac852. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#3]@c272bc
06/15/10 12:57:13.774 <GetEventThread#12> Received invokeID 2 for TSProvider[#3]@c272bc
06/15/10 12:57:13.774 <GetEventThread#12> ACSOpenStreamConfEvent ::=
06/15/10 12:57:13.774 <GetEventThread#12> {
06/15/10 12:57:13.774 <GetEventThread#12> apiVer "ST2"
06/15/10 12:57:13.774 <GetEventThread#12> libVer "AES4.2.2 VJ1027A"
06/15/10 12:57:13.774 <GetEventThread#12> tsrvVer "4.2.2 Build 467"
06/15/10 12:57:13.774 <GetEventThread#12> drvrVer "4.2.2 Build 467"
06/15/10 12:57:13.774 <GetEventThread#12> }
06/15/10 12:57:13.774 <GetEventThread#12> TsapiPrivate ::=
06/15/10 12:57:13.774 <GetEventThread#12> {
06/15/10 12:57:13.774 <GetEventThread#12> vendor "ECS"
06/15/10 12:57:13.774 <GetEventThread#12> data 0 38 0
06/15/10 12:57:13.774 <GetEventThread#12> tsType 2
06/15/10 12:57:13.774 <GetEventThread#12> }
06/15/10 12:57:13.774 <GetEventThread#12> Handling INVOKE ID 2 for TSProvider[#3]@c272bc
06/15/10 12:57:13.774 <GetEventThread#12> DONE handling INVOKE ID 2 for TSProvider[#3]@c272bc
06/15/10 12:57:13.774 {Thread-2} Sent InvokeID 3 for TSProvider[#3]@c272bc
06/15/10 12:57:13.774 {Thread-2} CSTAGetAPICaps ::=
06/15/10 12:57:13.774 {Thread-2} {
06/15/10 12:57:13.774 {Thread-2} NULL
06/15/10 12:57:13.774 {Thread-2} }
06/15/10 12:57:13.774 <DistributeCSTAEvent#13> Getting event CSTAEvent[ACSClientHeartbeatEvent]@1fac852 for TSProvider[#3]@c272bc
06/15/10 12:57:13.774 <DistributeCSTAEvent#13> Handling ACS_CLIENT_HEARTBEAT event for TSProvider[#3]@c272bc
06/15/10 12:57:13.774 <DistributeCSTAEvent#13> DONE handling ACS_CLIENT_HEARTBEAT event for TSProvider[#3]@c272bc
06/15/10 12:57:13.774 <GetEventThread#12> Received invokeID 3 for TSProvider[#3]@c272bc
06/15/10 12:57:13.774 <GetEventThread#12> CSTAGetAPICapsConfEvent ::=
06/15/10 12:57:13.774 <GetEventThread#12> {
06/15/10 12:57:13.774 <GetEventThread#12> alternateCall 1
06/15/10 12:57:13.774 <GetEventThread#12> answerCall 1
06/15/10 12:57:13.774 <GetEventThread#12> callCompletion 0
06/15/10 12:57:13.774 <GetEventThread#12> clearCall 1
06/15/10 12:57:13.774 <GetEventThread#12> clearConnection 1
06/15/10 12:57:13.774 <GetEventThread#12> conferenceCall 1
06/15/10 12:57:13.774 <GetEventThread#12> consultationCall 1
06/15/10 12:57:13.774 <GetEventThread#12> deflectCall 1
06/15/10 12:57:13.774 <GetEventThread#12> pickupCall 1
06/15/10 12:57:13.774 <GetEventThread#12> groupPickupCall 0
06/15/10 12:57:13.774 <GetEventThread#12> holdCall 1
06/15/10 12:57:13.774 <GetEventThread#12> makeCall 1
06/15/10 12:57:13.774 <GetEventThread#12> makePredictiveCall 1
06/15/10 12:57:13.774 <GetEventThread#12> queryMwi 1
06/15/10 12:57:13.774 <GetEventThread#12> queryDnd 1
06/15/10 12:57:13.774 <GetEventThread#12> queryFwd 1
06/15/10 12:57:13.774 <GetEventThread#12> queryAgentState 1
06/15/10 12:57:13.774 <GetEventThread#12> queryLastNumber 0
06/15/10 12:57:13.774 <GetEventThread#12> queryDeviceInfo 1
06/15/10 12:57:13.774 <GetEventThread#12> reconnectCall 1
06/15/10 12:57:13.774 <GetEventThread#12> retrieveCall 1
06/15/10 12:57:13.774 <GetEventThread#12> setMwi 1
06/15/10 12:57:13.774 <GetEventThread#12> setDnd 1
06/15/10 12:57:13.774 <GetEventThread#12> setFwd 1
06/15/10 12:57:13.774 <GetEventThread#12> setAgentState 1
06/15/10 12:57:13.774 <GetEventThread#12> transferCall 1
06/15/10 12:57:13.774 <GetEventThread#12> eventReport 1
06/15/10 12:57:13.774 <GetEventThread#12> callClearedEvent 1
06/15/10 12:57:13.774 <GetEventThread#12> conferencedEvent 1
06/15/10 12:57:13.774 <GetEventThread#12> connectionClearedEvent 1
06/15/10 12:57:13.774 <GetEventThread#12> deliveredEvent 1
06/15/10 12:57:13.774 <GetEventThread#12> divertedEvent 1
06/15/10 12:57:13.774 <GetEventThread#12> establishedEvent 1
06/15/10 12:57:13.774 <GetEventThread#12> failedEvent 1
06/15/10 12:57:13.774 <GetEventThread#12> heldEvent 1
06/15/10 12:57:13.774 <GetEventThread#12> networkReachedEvent 1
06/15/10 12:57:13.774 <GetEventThread#12> originatedEvent 1
06/15/10 12:57:13.774 <GetEventThread#12> queuedEvent 1
06/15/10 12:57:13.774 <GetEventThread#12> retrievedEvent 1
06/15/10 12:57:13.774 <GetEventThread#12> serviceInitiatedEvent 1
06/15/10 12:57:13.774 <GetEventThread#12> transferredEvent 1
06/15/10 12:57:13.774 <GetEventThread#12> callInformationEvent 0
06/15/10 12:57:13.774 <GetEventThread#12> doNotDisturbEvent 0
06/15/10 12:57:13.774 <GetEventThread#12> forwardingEvent 0
06/15/10 12:57:13.774 <GetEventThread#12> messageWaitingEvent 0
06/15/10 12:57:13.774 <GetEventThread#12> loggedOnEvent 1
06/15/10 12:57:13.774 <GetEventThread#12> loggedOffEvent 1
06/15/10 12:57:13.774 <GetEventThread#12> notReadyEvent 0
06/15/10 12:57:13.774 <GetEventThread#12> readyEvent 0
06/15/10 12:57:13.774 <GetEventThread#12> workNotReadyEvent 0
06/15/10 12:57:13.774 <GetEventThread#12> workReadyEvent 0
06/15/10 12:57:13.774 <GetEventThread#12> backInServiceEvent 0
06/15/10 12:57:13.774 <GetEventThread#12> outOfServiceEvent 0
06/15/10 12:57:13.774 <GetEventThread#12> privateEvent 1
06/15/10 12:57:13.774 <GetEventThread#12> routeRequestEvent 1
06/15/10 12:57:13.774 <GetEventThread#12> reRoute 0
06/15/10 12:57:13.774 <GetEventThread#12> routeSelect 1
06/15/10 12:57:13.774 <GetEventThread#12> routeUsedEvent 1
06/15/10 12:57:13.774 <GetEventThread#12> routeEndEvent 1
06/15/10 12:57:13.774 <GetEventThread#12> monitorDevice 1
06/15/10 12:57:13.774 <GetEventThread#12> monitorCall 1
06/15/10 12:57:13.774 <GetEventThread#12> monitorCallsViaDevice 1
06/15/10 12:57:13.774 <GetEventThread#12> changeMonitorFilter 1
06/15/10 12:57:13.774 <GetEventThread#12> monitorStop 1
06/15/10 12:57:13.774 <GetEventThread#12> monitorEnded 1
06/15/10 12:57:13.774 <GetEventThread#12> snapshotDeviceReq 1
06/15/10 12:57:13.774 <GetEventThread#12> snapshotCallReq 1
06/15/10 12:57:13.774 <GetEventThread#12> escapeService 1
06/15/10 12:57:13.774 <GetEventThread#12> privateStatusEvent 1
06/15/10 12:57:13.774 <GetEventThread#12> escapeServiceEvent 0
06/15/10 12:57:13.774 <GetEventThread#12> escapeServiceConf 1
06/15/10 12:57:13.774 <GetEventThread#12> sendPrivateEvent 0
06/15/10 12:57:13.774 <GetEventThread#12> sysStatReq 1
06/15/10 12:57:13.774 <GetEventThread#12> sysStatStart 1
06/15/10 12:57:13.774 <GetEventThread#12> sysStatStop 1
06/15/10 12:57:13.774 <GetEventThread#12> changeSysStatFilter 1
06/15/10 12:57:13.774 <GetEventThread#12> sysStatReqEvent 0
06/15/10 12:57:13.774 <GetEventThread#12> sysStatReqConf 0
06/15/10 12:57:13.774 <GetEventThread#12> sysStatEvent 1
06/15/10 12:57:13.774 <GetEventThread#12> }
06/15/10 12:57:13.774 <GetEventThread#12> TsapiPrivate ::=
06/15/10 12:57:13.774 <GetEventThread#12> {
06/15/10 12:57:13.774 <GetEventThread#12> vendor "ECS"
06/15/10 12:57:13.774 <GetEventThread#12> data 2 0 7f 0 30 5c 16 5 47 33 56 31 35 1 1 ff 1 1 ff 1 1 ff 1 1 0 1 1 0 1 1 0 1 1 0 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 2 1 1 16 2 31 35 16 10 52 30 31 35 78 2e 30 31 2e 31 2e 34 31 35 2e 31 16 4 73 72 61 79 16 7 64 6c 33 38 35 67 31
06/15/10 12:57:13.774 <GetEventThread#12> tsType 125
06/15/10 12:57:13.774 <GetEventThread#12> }
06/15/10 12:57:13.774 <GetEventThread#12> Handling INVOKE ID 3 for TSProvider[#3]@c272bc
06/15/10 12:57:13.774 <GetEventThread#12> DONE handling INVOKE ID 3 for TSProvider[#3]@c272bc
06/15/10 12:57:13.774 {Thread-2} LucentV7GetAPICapsConfEvent ::=
06/15/10 12:57:13.774 {Thread-2} {
06/15/10 12:57:13.774 {Thread-2} switchVersion "G3V15"
06/15/10 12:57:13.774 {Thread-2} sendDTMFTone TRUE
06/15/10 12:57:13.774 {Thread-2} enteredDigitsEvent TRUE
06/15/10 12:57:13.774 {Thread-2} queryDeviceName TRUE
06/15/10 12:57:13.774 {Thread-2} queryAgentMeas FALSE
06/15/10 12:57:13.774 {Thread-2} querySplitSkillMeas FALSE
06/15/10 12:57:13.774 {Thread-2} queryTrunkGroupMeas FALSE
06/15/10 12:57:13.774 {Thread-2} queryVdnMeas FALSE
06/15/10 12:57:13.774 {Thread-2} singleStepConference TRUE
06/15/10 12:57:13.774 {Thread-2} selectiveListeningHold TRUE
06/15/10 12:57:13.774 {Thread-2} selectiveListeningRetrieve TRUE
06/15/10 12:57:13.774 {Thread-2} setBillingRate TRUE
06/15/10 12:57:13.774 {Thread-2} queryUCID TRUE
06/15/10 12:57:13.774 {Thread-2} chargeAdviceEvent TRUE
06/15/10 12:57:13.774 {Thread-2} singleStepTransfer TRUE
06/15/10 12:57:13.774 {Thread-2} monitorCallsViaDevice TRUE
06/15/10 12:57:13.774 {Thread-2} max_device_history_count 1
06/15/10 12:57:13.774 {Thread-2} administered_switch_software_version "15"
06/15/10 12:57:13.774 {Thread-2} switch_software_version "R015x.01.1.415.1"
06/15/10 12:57:13.774 {Thread-2} offer_type "sray"
06/15/10 12:57:13.774 {Thread-2} server_type "dl385g1"
06/15/10 12:57:13.774 {Thread-2} }
06/15/10 12:57:13.774 {Thread-2} Sent InvokeID 4 for TSProvider[#3]@c272bc
06/15/10 12:57:13.774 {Thread-2} CSTAQueryCallMonitor ::=
06/15/10 12:57:13.774 {Thread-2} {
06/15/10 12:57:13.774 {Thread-2} NULL
06/15/10 12:57:13.774 {Thread-2} }
06/15/10 12:57:13.774 <GetEventThread#12> Received invokeID 4 for TSProvider[#3]@c272bc
06/15/10 12:57:13.774 <GetEventThread#12> CSTAQueryCallMonitorConfEvent ::=
06/15/10 12:57:13.774 <GetEventThread#12> {
06/15/10 12:57:13.774 <GetEventThread#12> callMonitor FALSE
06/15/10 12:57:13.774 <GetEventThread#12> }
06/15/10 12:57:13.774 <GetEventThread#12> Handling INVOKE ID 4 for TSProvider[#3]@c272bc
06/15/10 12:57:13.774 <GetEventThread#12> DONE handling INVOKE ID 4 for TSProvider[#3]@c272bc
06/15/10 12:57:13.774 {Thread-2} Sent InvokeID 1 for TSProvider[#4]@6ffd79
06/15/10 12:57:13.774 {Thread-2} ACSNameSrvRequest ::=
06/15/10 12:57:13.774 {Thread-2} {
06/15/10 12:57:13.774 {Thread-2} streamType 1 < ST_CSTA >
06/15/10 12:57:13.774 {Thread-2} }
06/15/10 12:57:13.805 <GetEventThread#16> Received invokeID 1 for TSProvider[#4]@6ffd79
06/15/10 12:57:13.805 <GetEventThread#16> ACSNameSrvReply ::=
06/15/10 12:57:13.805 <GetEventThread#16> {
06/15/10 12:57:13.805 <GetEventThread#16> more FALSE
06/15/10 12:57:13.805 <GetEventThread#16> list
06/15/10 12:57:13.805 <GetEventThread#16> {
06/15/10 12:57:13.805 <GetEventThread#16> {
06/15/10 12:57:13.805 <GetEventThread#16> serverName "AVAYA#AES1#CSTA#AES1"
06/15/10 12:57:13.805 <GetEventThread#16> serverAddr 2 0 4 1a c0 a8 dd 3c 0 0 0 0 0 0 0 0
06/15/10 12:57:13.805 <GetEventThread#16> }
06/15/10 12:57:13.805 <GetEventThread#16> }
06/15/10 12:57:13.805 <GetEventThread#16> }
06/15/10 12:57:13.805 <GetEventThread#16> Handling INVOKE ID 1 for TSProvider[#4]@6ffd79
06/15/10 12:57:13.805 <GetEventThread#16> DONE handling INVOKE ID 1 for TSProvider[#4]@6ffd79
06/15/10 12:57:13.805 {Thread-2} Sent InvokeID 2 for TSProvider[#4]@6ffd79
06/15/10 12:57:13.805 {Thread-2} ACSAbortStream ::=
06/15/10 12:57:13.805 {Thread-2} {
06/15/10 12:57:13.805 {Thread-2} NULL
06/15/10 12:57:13.805 {Thread-2} }
06/15/10 12:57:13.805 <ProviderInitialization#15> Sent InvokeID 5 for TSProvider[#3]@c272bc
06/15/10 12:57:13.805 <ProviderInitialization#15> CSTAGetDeviceList ::=
06/15/10 12:57:13.805 <ProviderInitialization#15> {
06/15/10 12:57:13.805 <ProviderInitialization#15> index -1
06/15/10 12:57:13.805 <ProviderInitialization#15> level 1 < CSTA_HOME_WORK_TOP >
06/15/10 12:57:13.805 <ProviderInitialization#15> }
06/15/10 12:57:13.805 {Thread-2} Sent InvokeID 1 for TSProvider[#4]@6ffd79
06/15/10 12:57:13.805 {Thread-2} ACSKeyRequest ::=
06/15/10 12:57:13.805 {Thread-2} {
06/15/10 12:57:13.805 {Thread-2} loginID "ctiuser2"
06/15/10 12:57:13.805 {Thread-2} }
06/15/10 12:57:13.805 {Thread-2} TsapiPrivate ::=
06/15/10 12:57:13.805 {Thread-2} {
06/15/10 12:57:13.805 {Thread-2} vendor "NT_TCP"
06/15/10 12:57:13.805 {Thread-2} data 80 1 1 1 3 1 1
06/15/10 12:57:13.805 {Thread-2} tsType 0
06/15/10 12:57:13.805 {Thread-2} }
06/15/10 12:57:13.805 <GetEventThread#12> Received invokeID 5 for TSProvider[#3]@c272bc
06/15/10 12:57:13.805 <GetEventThread#12> CSTAGetDeviceListConfEvent ::=
06/15/10 12:57:13.805 <GetEventThread#12> {
06/15/10 12:57:13.805 <GetEventThread#12> driverSdbLevel 0 < ACS_AND_CSTA_CHECKING >
06/15/10 12:57:13.805 <GetEventThread#12> level 1 < CSTA_HOME_WORK_TOP >
06/15/10 12:57:13.805 <GetEventThread#12> index -1
06/15/10 12:57:13.805 <GetEventThread#12> devList
06/15/10 12:57:13.805 <GetEventThread#12> {
06/15/10 12:57:13.805 <GetEventThread#12> }
06/15/10 12:57:13.805 <GetEventThread#12> }
06/15/10 12:57:13.805 <GetEventThread#12> Handling INVOKE ID 5 for TSProvider[#3]@c272bc
06/15/10 12:57:13.805 <GetEventThread#12> DONE handling INVOKE ID 5 for TSProvider[#3]@c272bc
06/15/10 12:57:13.805 <ProviderInitialization#15> Sent InvokeID 6 for TSProvider[#3]@c272bc
06/15/10 12:57:13.805 <ProviderInitialization#15> CSTAGetDeviceList ::=
06/15/10 12:57:13.805 <ProviderInitialization#15> {
06/15/10 12:57:13.805 <ProviderInitialization#15> index -1
06/15/10 12:57:13.805 <ProviderInitialization#15> level 2 < CSTA_AWAY_WORK_TOP >
06/15/10 12:57:13.805 <ProviderInitialization#15> }
06/15/10 12:57:13.805 <GetEventThread#12> Received invokeID 6 for TSProvider[#3]@c272bc
06/15/10 12:57:13.805 <GetEventThread#12> CSTAGetDeviceListConfEvent ::=
06/15/10 12:57:13.805 <GetEventThread#12> {
06/15/10 12:57:13.805 <GetEventThread#12> driverSdbLevel 0 < ACS_AND_CSTA_CHECKING >
06/15/10 12:57:13.805 <GetEventThread#12> level 2 < CSTA_AWAY_WORK_TOP >
06/15/10 12:57:13.805 <GetEventThread#12> index -1
06/15/10 12:57:13.805 <GetEventThread#12> devList
06/15/10 12:57:13.805 <GetEventThread#12> {
06/15/10 12:57:13.805 <GetEventThread#12> }
06/15/10 12:57:13.805 <GetEventThread#12> }
06/15/10 12:57:13.805 <GetEventThread#12> Handling INVOKE ID 6 for TSProvider[#3]@c272bc
06/15/10 12:57:13.805 <GetEventThread#12> DONE handling INVOKE ID 6 for TSProvider[#3]@c272bc
06/15/10 12:57:13.805 <GetEventThread#17> Received invokeID 1 for TSProvider[#4]@6ffd79
06/15/10 12:57:13.805 <GetEventThread#17> ACSAuthReplyTwo ::=
06/15/10 12:57:13.805 <GetEventThread#17> {
06/15/10 12:57:13.805 <GetEventThread#17> objectID 0
06/15/10 12:57:13.805 <GetEventThread#17> key 76 81 3f 4f 7e 9e 4f 89
06/15/10 12:57:13.805 <GetEventThread#17> authInfo
06/15/10 12:57:13.805 <GetEventThread#17> {
06/15/10 12:57:13.805 <GetEventThread#17> authType 2 < NEED_LOGIN_ID_AND_PASSWD >
06/15/10 12:57:13.805 <GetEventThread#17> authLoginID "ctiuser2"
06/15/10 12:57:13.805 <GetEventThread#17> }
06/15/10 12:57:13.805 <GetEventThread#17> encodeType 3 < WIN_NT_LOCAL >
06/15/10 12:57:13.805 <GetEventThread#17> pipe <null>
06/15/10 12:57:13.805 <GetEventThread#17> }
06/15/10 12:57:13.805 <GetEventThread#17> Handling INVOKE ID 1 for TSProvider[#4]@6ffd79
06/15/10 12:57:13.805 <GetEventThread#17> DONE handling INVOKE ID 1 for TSProvider[#4]@6ffd79
06/15/10 12:57:13.805 {Thread-2} Sent InvokeID 2 for TSProvider[#4]@6ffd79
06/15/10 12:57:13.805 {Thread-2} ACSOpenStream ::=
06/15/10 12:57:13.805 {Thread-2} {
06/15/10 12:57:13.805 {Thread-2} streamType 1 < ST_CSTA >
06/15/10 12:57:13.805 {Thread-2} serverID "AVAYA#AES1#CSTA#AES1"
06/15/10 12:57:13.805 {Thread-2} loginID "ctiuser2"
06/15/10 12:57:13.805 {Thread-2} cryptPass 74 b3 3e 70 98 b8 51 b ab b d0 8 cd c6 35 aa 45 b d0 8 cd c6 35 aa 45 b d0 8 cd c6 35 aa 45 b d0 8 cd c6 35 aa
06/15/10 12:57:13.805 {Thread-2} applicationName "Jtapi Client"
06/15/10 12:57:13.805 {Thread-2} level 1 < ACS_LEVEL1 >
06/15/10 12:57:13.805 {Thread-2} apiVer "TS1:2"
06/15/10 12:57:13.805 {Thread-2} libVer "AES4.2.2 VJ1027A"
06/15/10 12:57:13.805 {Thread-2} tsrvVer ""
06/15/10 12:57:13.805 {Thread-
ScottVanNest
Joined: Jun 24, 2008
Messages: 1
Offline
I also can not map extensions, but I suspect that is because the cticonnector is connecting properly. The errors I get when I attempt to map an ext is :

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException: com.avaya.sce.runtimecommon.config.impl.ExtensionMapEntryImpl.<init>(IIZ)V
   org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:460)
   org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:355)
   org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:329)
   org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:729)


root cause

javax.servlet.ServletException: com.avaya.sce.runtimecommon.config.impl.ExtensionMapEntryImpl.<init>(IIZ)V
   org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:841)
   org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:774)
   org.apache.jsp.jsp.tserverextensionmap_jsp._jspService(tserverextensionmap_jsp.java:555)
   org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:98)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
   org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:331)
   org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:329)
   org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:729)


root cause

java.lang.NoSuchMethodError: com.avaya.sce.runtimecommon.config.impl.ExtensionMapEntryImpl.<init>(IIZ)V
   org.apache.jsp.jsp.tserverextensionmap_jsp._jspService(tserverextensionmap_jsp.java:321)
   org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:98)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
   org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:331)
   org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:329)
   org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
Have you redeployed the runtimeconfig.war and cticonnector.war from DD 5.0 since your upgrade?
ScottVanNest
Joined: Jun 24, 2008
Messages: 1
Offline
I am using runtimeconfig 05.00.17 and the cticonnector frrom the same release.
WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
How about the scertcommon<version>.jar in the Tomcat's lib directory? Make sure the version in the file name matches the DD version, and you should not have another one of different version there.
ScottVanNest
Joined: Jun 24, 2008
Messages: 1
Offline
that is correct. scertcommon-05.00.17.jar no other file exists. Is there an install pkg for putting the dd5.0 jar files out on the application server? I simply copied the tomcat/common/lib folder out to the box. is that incorrect?
WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
The proper procedure is using the Export Runtime Support Files wizard. That generates a zip file packaging all the necessary runtime library files. In turn, you just upzip the package into the app server directory.
The exception here really indicates some mix-matching of the library files, particular between scertcommon and runtimeconfig app.
ScottVanNest
Joined: Jun 24, 2008
Messages: 1
Offline
Did that much. logs look different. Here is the most recent log.

06/15/10 14:09:39.932 {Thread-1} = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =
06/15/10 14:09:39.932 {Thread-1} Switched JTAPI trace output to alternate Trace file tsapi_trace.txt
06/15/10 14:09:39.932 {Thread-1} = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =
06/15/10 14:09:39.932 {Thread-1} JTAPI Package Version: 4.2.2 VJ1027A
06/15/10 14:09:39.994 {Thread-1} Sent InvokeID 1 for TSProvider[#1]@104e28b
06/15/10 14:09:39.994 {Thread-1} ACSNameSrvRequest ::=
06/15/10 14:09:39.994 {Thread-1} {
06/15/10 14:09:39.994 {Thread-1} streamType 1 < ST_CSTA >
06/15/10 14:09:39.994 {Thread-1} }
06/15/10 14:09:40.041 <GetEventThread#1> Received invokeID 1 for TSProvider[#1]@104e28b
06/15/10 14:09:40.041 <GetEventThread#1> ACSNameSrvReply ::=
06/15/10 14:09:40.041 <GetEventThread#1> {
06/15/10 14:09:40.041 <GetEventThread#1> more FALSE
06/15/10 14:09:40.041 <GetEventThread#1> list
06/15/10 14:09:40.041 <GetEventThread#1> {
06/15/10 14:09:40.041 <GetEventThread#1> {
06/15/10 14:09:40.041 <GetEventThread#1> serverName "AVAYA#AES1#CSTA#AES1"
06/15/10 14:09:40.041 <GetEventThread#1> serverAddr 2 0 4 1a c0 a8 dd 3c 0 0 0 0 0 0 0 0
06/15/10 14:09:40.041 <GetEventThread#1> }
06/15/10 14:09:40.041 <GetEventThread#1> }
06/15/10 14:09:40.041 <GetEventThread#1> }
06/15/10 14:09:40.041 <GetEventThread#1> Handling INVOKE ID 1 for TSProvider[#1]@104e28b
06/15/10 14:09:40.041 <GetEventThread#1> DONE handling INVOKE ID 1 for TSProvider[#1]@104e28b
06/15/10 14:09:40.041 {Thread-1} Sent InvokeID 2 for TSProvider[#1]@104e28b
06/15/10 14:09:40.041 {Thread-1} ACSAbortStream ::=
06/15/10 14:09:40.041 {Thread-1} {
06/15/10 14:09:40.041 {Thread-1} NULL
06/15/10 14:09:40.041 {Thread-1} }
06/15/10 14:09:40.057 {Thread-1} Sent InvokeID 1 for TSProvider[#1]@104e28b
06/15/10 14:09:40.057 {Thread-1} ACSKeyRequest ::=
06/15/10 14:09:40.057 {Thread-1} {
06/15/10 14:09:40.057 {Thread-1} loginID "ctiuser2"
06/15/10 14:09:40.057 {Thread-1} }
06/15/10 14:09:40.057 {Thread-1} TsapiPrivate ::=
06/15/10 14:09:40.057 {Thread-1} {
06/15/10 14:09:40.057 {Thread-1} vendor "NT_TCP"
06/15/10 14:09:40.057 {Thread-1} data 80 1 1 1 3 1 1
06/15/10 14:09:40.057 {Thread-1} tsType 0
06/15/10 14:09:40.057 {Thread-1} }
06/15/10 14:09:40.119 <GetEventThread#2> Received invokeID 1 for TSProvider[#1]@104e28b
06/15/10 14:09:40.119 <GetEventThread#2> ACSAuthReplyTwo ::=
06/15/10 14:09:40.119 <GetEventThread#2> {
06/15/10 14:09:40.119 <GetEventThread#2> objectID 0
06/15/10 14:09:40.119 <GetEventThread#2> key cc f2 98 31 30 62 b3 c4
06/15/10 14:09:40.119 <GetEventThread#2> authInfo
06/15/10 14:09:40.119 <GetEventThread#2> {
06/15/10 14:09:40.119 <GetEventThread#2> authType 2 < NEED_LOGIN_ID_AND_PASSWD >
06/15/10 14:09:40.119 <GetEventThread#2> authLoginID "ctiuser2"
06/15/10 14:09:40.119 <GetEventThread#2> }
06/15/10 14:09:40.119 <GetEventThread#2> encodeType 3 < WIN_NT_LOCAL >
06/15/10 14:09:40.119 <GetEventThread#2> pipe <null>
06/15/10 14:09:40.119 <GetEventThread#2> }
06/15/10 14:09:40.119 <GetEventThread#2> Handling INVOKE ID 1 for TSProvider[#1]@104e28b
06/15/10 14:09:40.119 <GetEventThread#2> DONE handling INVOKE ID 1 for TSProvider[#1]@104e28b
06/15/10 14:09:40.119 {Thread-1} Sent InvokeID 2 for TSProvider[#1]@104e28b
06/15/10 14:09:40.119 {Thread-1} ACSOpenStream ::=
06/15/10 14:09:40.119 {Thread-1} {
06/15/10 14:09:40.119 {Thread-1} streamType 1 < ST_CSTA >
06/15/10 14:09:40.119 {Thread-1} serverID "AVAYA#AES1#CSTA#AES1"
06/15/10 14:09:40.119 {Thread-1} loginID "ctiuser2"
06/15/10 14:09:40.119 {Thread-1} cryptPass c9 75 dd 51 a0 98 da ac 71 aa 85 a5 36 c6 1d 30 f aa 85 a5 36 c6 1d 30 f aa 85 a5 36 c6 1d 30 f aa 85 a5 36 c6 1d 30
06/15/10 14:09:40.119 {Thread-1} applicationName "Jtapi Client"
06/15/10 14:09:40.119 {Thread-1} level 1 < ACS_LEVEL1 >
06/15/10 14:09:40.119 {Thread-1} apiVer "TS1:2"
06/15/10 14:09:40.119 {Thread-1} libVer "AES4.2.2 VJ1027A"
06/15/10 14:09:40.119 {Thread-1} tsrvVer ""
06/15/10 14:09:40.119 {Thread-1} }
06/15/10 14:09:40.119 {Thread-1} TsapiPrivate ::=
06/15/10 14:09:40.119 {Thread-1} {
06/15/10 14:09:40.119 {Thread-1} vendor "VERSION"
06/15/10 14:09:40.119 {Thread-1} data 0 45 43 53 23 34 2d 38 23 41 54 26 54 20 44 65 66 69 6e 69 74 79 20 47 33 23 34 2d 38 0
06/15/10 14:09:40.119 {Thread-1} tsType 0
06/15/10 14:09:40.119 {Thread-1} }
06/15/10 14:09:40.135 <GetEventThread#2> ACSClientHeartbeatEvent ::=
06/15/10 14:09:40.135 <GetEventThread#2> {
06/15/10 14:09:40.135 <GetEventThread#2> }
06/15/10 14:09:40.135 <GetEventThread#2> Putting event CSTAEvent[ACSClientHeartbeatEvent]@ed32c4. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#1]@104e28b
06/15/10 14:09:40.135 <GetEventThread#2> Received invokeID 2 for TSProvider[#1]@104e28b
06/15/10 14:09:40.135 <GetEventThread#2> ACSOpenStreamConfEvent ::=
06/15/10 14:09:40.135 <GetEventThread#2> {
06/15/10 14:09:40.135 <GetEventThread#2> apiVer "ST2"
06/15/10 14:09:40.135 <GetEventThread#2> libVer "AES4.2.2 VJ1027A"
06/15/10 14:09:40.135 <GetEventThread#2> tsrvVer "4.2.2 Build 467"
06/15/10 14:09:40.135 <GetEventThread#2> drvrVer "4.2.2 Build 467"
06/15/10 14:09:40.135 <GetEventThread#2> }
06/15/10 14:09:40.135 <GetEventThread#2> TsapiPrivate ::=
06/15/10 14:09:40.135 <GetEventThread#2> {
06/15/10 14:09:40.135 <GetEventThread#2> vendor "ECS"
06/15/10 14:09:40.135 <GetEventThread#2> data 0 38 0
06/15/10 14:09:40.135 <GetEventThread#2> tsType 2
06/15/10 14:09:40.135 <GetEventThread#2> }
06/15/10 14:09:40.135 <GetEventThread#2> Handling INVOKE ID 2 for TSProvider[#1]@104e28b
06/15/10 14:09:40.135 <GetEventThread#2> DONE handling INVOKE ID 2 for TSProvider[#1]@104e28b
06/15/10 14:09:40.166 {Thread-1} Sent InvokeID 3 for TSProvider[#1]@104e28b
06/15/10 14:09:40.166 {Thread-1} CSTAGetAPICaps ::=
06/15/10 14:09:40.166 {Thread-1} {
06/15/10 14:09:40.166 {Thread-1} NULL
06/15/10 14:09:40.166 {Thread-1} }
06/15/10 14:09:40.166 <DistributeCSTAEvent#3> Getting event CSTAEvent[ACSClientHeartbeatEvent]@ed32c4 for TSProvider[#1]@104e28b
06/15/10 14:09:40.166 <GetEventThread#2> Received invokeID 3 for TSProvider[#1]@104e28b
06/15/10 14:09:40.166 <GetEventThread#2> CSTAGetAPICapsConfEvent ::=
06/15/10 14:09:40.166 <GetEventThread#2> {
06/15/10 14:09:40.166 <GetEventThread#2> alternateCall 1
06/15/10 14:09:40.166 <GetEventThread#2> answerCall 1
06/15/10 14:09:40.166 <GetEventThread#2> callCompletion 0
06/15/10 14:09:40.166 <GetEventThread#2> clearCall 1
06/15/10 14:09:40.166 <GetEventThread#2> clearConnection 1
06/15/10 14:09:40.166 <GetEventThread#2> conferenceCall 1
06/15/10 14:09:40.166 <GetEventThread#2> consultationCall 1
06/15/10 14:09:40.166 <GetEventThread#2> deflectCall 1
06/15/10 14:09:40.166 <GetEventThread#2> pickupCall 1
06/15/10 14:09:40.166 <GetEventThread#2> groupPickupCall 0
06/15/10 14:09:40.166 <GetEventThread#2> holdCall 1
06/15/10 14:09:40.166 <GetEventThread#2> makeCall 1
06/15/10 14:09:40.166 <GetEventThread#2> makePredictiveCall 1
06/15/10 14:09:40.166 <GetEventThread#2> queryMwi 1
06/15/10 14:09:40.166 <GetEventThread#2> queryDnd 1
06/15/10 14:09:40.166 <GetEventThread#2> queryFwd 1
06/15/10 14:09:40.166 <GetEventThread#2> queryAgentState 1
06/15/10 14:09:40.166 <GetEventThread#2> queryLastNumber 0
06/15/10 14:09:40.166 <GetEventThread#2> queryDeviceInfo 1
06/15/10 14:09:40.166 <GetEventThread#2> reconnectCall 1
06/15/10 14:09:40.166 <GetEventThread#2> retrieveCall 1
06/15/10 14:09:40.166 <GetEventThread#2> setMwi 1
06/15/10 14:09:40.166 <GetEventThread#2> setDnd 1
06/15/10 14:09:40.166 <GetEventThread#2> setFwd 1
06/15/10 14:09:40.166 <GetEventThread#2> setAgentState 1
06/15/10 14:09:40.166 <GetEventThread#2> transferCall 1
06/15/10 14:09:40.166 <GetEventThread#2> eventReport 1
06/15/10 14:09:40.166 <GetEventThread#2> callClearedEvent 1
06/15/10 14:09:40.166 <GetEventThread#2> conferencedEvent 1
06/15/10 14:09:40.166 <GetEventThread#2> connectionClearedEvent 1
06/15/10 14:09:40.166 <GetEventThread#2> deliveredEvent 1
06/15/10 14:09:40.166 <GetEventThread#2> divertedEvent 1
06/15/10 14:09:40.166 <GetEventThread#2> establishedEvent 1
06/15/10 14:09:40.166 <GetEventThread#2> failedEvent 1
06/15/10 14:09:40.166 <GetEventThread#2> heldEvent 1
06/15/10 14:09:40.166 <GetEventThread#2> networkReachedEvent 1
06/15/10 14:09:40.166 <GetEventThread#2> originatedEvent 1
06/15/10 14:09:40.166 <GetEventThread#2> queuedEvent 1
06/15/10 14:09:40.166 <GetEventThread#2> retrievedEvent 1
06/15/10 14:09:40.166 <GetEventThread#2> serviceInitiatedEvent 1
06/15/10 14:09:40.166 <GetEventThread#2> transferredEvent 1
06/15/10 14:09:40.166 <GetEventThread#2> callInformationEvent 0
06/15/10 14:09:40.166 <GetEventThread#2> doNotDisturbEvent 0
06/15/10 14:09:40.166 <GetEventThread#2> forwardingEvent 0
06/15/10 14:09:40.166 <GetEventThread#2> messageWaitingEvent 0
06/15/10 14:09:40.166 <GetEventThread#2> loggedOnEvent 1
06/15/10 14:09:40.166 <GetEventThread#2> loggedOffEvent 1
06/15/10 14:09:40.166 <GetEventThread#2> notReadyEvent 0
06/15/10 14:09:40.166 <GetEventThread#2> readyEvent 0
06/15/10 14:09:40.166 <GetEventThread#2> workNotReadyEvent 0
06/15/10 14:09:40.166 <GetEventThread#2> workReadyEvent 0
06/15/10 14:09:40.166 <GetEventThread#2> backInServiceEvent 0
06/15/10 14:09:40.166 <GetEventThread#2> outOfServiceEvent 0
06/15/10 14:09:40.166 <GetEventThread#2> privateEvent 1
06/15/10 14:09:40.166 <GetEventThread#2> routeRequestEvent 1
06/15/10 14:09:40.166 <GetEventThread#2> reRoute 0
06/15/10 14:09:40.166 <GetEventThread#2> routeSelect 1
06/15/10 14:09:40.166 <GetEventThread#2> routeUsedEvent 1
06/15/10 14:09:40.166 <GetEventThread#2> routeEndEvent 1
06/15/10 14:09:40.166 <GetEventThread#2> monitorDevice 1
06/15/10 14:09:40.166 <GetEventThread#2> monitorCall 1
06/15/10 14:09:40.166 <GetEventThread#2> monitorCallsViaDevice 1
06/15/10 14:09:40.166 <GetEventThread#2> changeMonitorFilter 1
06/15/10 14:09:40.166 <GetEventThread#2> monitorStop 1
06/15/10 14:09:40.166 <GetEventThread#2> monitorEnded 1
06/15/10 14:09:40.166 <GetEventThread#2> snapshotDeviceReq 1
06/15/10 14:09:40.166 <GetEventThread#2> snapshotCallReq 1
06/15/10 14:09:40.166 <GetEventThread#2> escapeService 1
06/15/10 14:09:40.166 <GetEventThread#2> privateStatusEvent 1
06/15/10 14:09:40.166 <GetEventThread#2> escapeServiceEvent 0
06/15/10 14:09:40.166 <GetEventThread#2> escapeServiceConf 1
06/15/10 14:09:40.166 <GetEventThread#2> sendPrivateEvent 0
06/15/10 14:09:40.166 <GetEventThread#2> sysStatReq 1
06/15/10 14:09:40.166 <GetEventThread#2> sysStatStart 1
06/15/10 14:09:40.166 <GetEventThread#2> sysStatStop 1
06/15/10 14:09:40.166 <GetEventThread#2> changeSysStatFilter 1
06/15/10 14:09:40.166 <GetEventThread#2> sysStatReqEvent 0
06/15/10 14:09:40.166 <GetEventThread#2> sysStatReqConf 0
06/15/10 14:09:40.166 <GetEventThread#2> sysStatEvent 1
06/15/10 14:09:40.182 <GetEventThread#2> }
06/15/10 14:09:40.182 <GetEventThread#2> TsapiPrivate ::=
06/15/10 14:09:40.182 <GetEventThread#2> {
06/15/10 14:09:40.182 <GetEventThread#2> vendor "ECS"
06/15/10 14:09:40.182 <GetEventThread#2> data 2 0 7f 0 30 5c 16 5 47 33 56 31 35 1 1 ff 1 1 ff 1 1 ff 1 1 0 1 1 0 1 1 0 1 1 0 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 2 1 1 16 2 31 35 16 10 52 30 31 35 78 2e 30 31 2e 31 2e 34 31 35 2e 31 16 4 73 72 61 79 16 7 64 6c 33 38 35 67 31
06/15/10 14:09:40.182 <GetEventThread#2> tsType 125
06/15/10 14:09:40.182 <GetEventThread#2> }
06/15/10 14:09:40.182 <GetEventThread#2> Handling INVOKE ID 3 for TSProvider[#1]@104e28b
06/15/10 14:09:40.182 <GetEventThread#2> DONE handling INVOKE ID 3 for TSProvider[#1]@104e28b
06/15/10 14:09:40.182 {Thread-1} LucentV7GetAPICapsConfEvent ::=
06/15/10 14:09:40.182 {Thread-1} {
06/15/10 14:09:40.182 {Thread-1} switchVersion "G3V15"
06/15/10 14:09:40.182 {Thread-1} sendDTMFTone TRUE
06/15/10 14:09:40.182 {Thread-1} enteredDigitsEvent TRUE
06/15/10 14:09:40.182 {Thread-1} queryDeviceName TRUE
06/15/10 14:09:40.182 {Thread-1} queryAgentMeas FALSE
06/15/10 14:09:40.182 {Thread-1} querySplitSkillMeas FALSE
06/15/10 14:09:40.182 {Thread-1} queryTrunkGroupMeas FALSE
06/15/10 14:09:40.182 {Thread-1} queryVdnMeas FALSE
06/15/10 14:09:40.182 {Thread-1} singleStepConference TRUE
06/15/10 14:09:40.182 {Thread-1} selectiveListeningHold TRUE
06/15/10 14:09:40.182 {Thread-1} selectiveListeningRetrieve TRUE
06/15/10 14:09:40.182 {Thread-1} setBillingRate TRUE
06/15/10 14:09:40.182 {Thread-1} queryUCID TRUE
06/15/10 14:09:40.182 {Thread-1} chargeAdviceEvent TRUE
06/15/10 14:09:40.182 {Thread-1} singleStepTransfer TRUE
06/15/10 14:09:40.182 {Thread-1} monitorCallsViaDevice TRUE
06/15/10 14:09:40.182 {Thread-1} max_device_history_count 1
06/15/10 14:09:40.182 {Thread-1} administered_switch_software_version "15"
06/15/10 14:09:40.182 {Thread-1} switch_software_version "R015x.01.1.415.1"
06/15/10 14:09:40.182 {Thread-1} offer_type "sray"
06/15/10 14:09:40.182 {Thread-1} server_type "dl385g1"
06/15/10 14:09:40.182 {Thread-1} }
06/15/10 14:09:40.182 {Thread-1} Sent InvokeID 4 for TSProvider[#1]@104e28b
06/15/10 14:09:40.182 {Thread-1} CSTAQueryCallMonitor ::=
06/15/10 14:09:40.182 {Thread-1} {
06/15/10 14:09:40.182 {Thread-1} NULL
06/15/10 14:09:40.182 {Thread-1} }
06/15/10 14:09:40.182 <DistributeCSTAEvent#3> Handling ACS_CLIENT_HEARTBEAT event for TSProvider[#1]@104e28b
06/15/10 14:09:40.182 <GetEventThread#2> Received invokeID 4 for TSProvider[#1]@104e28b
06/15/10 14:09:40.182 <GetEventThread#2> CSTAQueryCallMonitorConfEvent ::=
06/15/10 14:09:40.182 <GetEventThread#2> {
06/15/10 14:09:40.182 <GetEventThread#2> callMonitor FALSE
06/15/10 14:09:40.182 <GetEventThread#2> }
06/15/10 14:09:40.182 <GetEventThread#2> Handling INVOKE ID 4 for TSProvider[#1]@104e28b
06/15/10 14:09:40.182 <GetEventThread#2> DONE handling INVOKE ID 4 for TSProvider[#1]@104e28b
06/15/10 14:09:40.197 <DistributeCSTAEvent#3> DONE handling ACS_CLIENT_HEARTBEAT event for TSProvider[#1]@104e28b
06/15/10 14:09:40.197 <ProviderInitialization#5> Sent InvokeID 5 for TSProvider[#1]@104e28b
06/15/10 14:09:40.197 <ProviderInitialization#5> CSTAGetDeviceList ::=
06/15/10 14:09:40.197 <ProviderInitialization#5> {
06/15/10 14:09:40.197 <ProviderInitialization#5> index -1
06/15/10 14:09:40.197 <ProviderInitialization#5> level 1 < CSTA_HOME_WORK_TOP >
06/15/10 14:09:40.197 <ProviderInitialization#5> }
06/15/10 14:09:40.197 <GetEventThread#2> Received invokeID 5 for TSProvider[#1]@104e28b
06/15/10 14:09:40.197 <GetEventThread#2> CSTAGetDeviceListConfEvent ::=
06/15/10 14:09:40.197 <GetEventThread#2> {
06/15/10 14:09:40.197 <GetEventThread#2> driverSdbLevel 0 < ACS_AND_CSTA_CHECKING >
06/15/10 14:09:40.197 <GetEventThread#2> level 1 < CSTA_HOME_WORK_TOP >
06/15/10 14:09:40.197 <GetEventThread#2> index -1
06/15/10 14:09:40.197 <GetEventThread#2> devList
06/15/10 14:09:40.197 <GetEventThread#2> {
06/15/10 14:09:40.197 <GetEventThread#2> }
06/15/10 14:09:40.197 <GetEventThread#2> }
06/15/10 14:09:40.197 <GetEventThread#2> Handling INVOKE ID 5 for TSProvider[#1]@104e28b
06/15/10 14:09:40.197 <GetEventThread#2> DONE handling INVOKE ID 5 for TSProvider[#1]@104e28b
06/15/10 14:09:40.197 <ProviderInitialization#5> Sent InvokeID 6 for TSProvider[#1]@104e28b
06/15/10 14:09:40.197 <ProviderInitialization#5> CSTAGetDeviceList ::=
06/15/10 14:09:40.197 <ProviderInitialization#5> {
06/15/10 14:09:40.197 <ProviderInitialization#5> index -1
06/15/10 14:09:40.197 <ProviderInitialization#5> level 2 < CSTA_AWAY_WORK_TOP >
06/15/10 14:09:40.197 <ProviderInitialization#5> }
06/15/10 14:09:40.197 <GetEventThread#2> Received invokeID 6 for TSProvider[#1]@104e28b
06/15/10 14:09:40.197 <GetEventThread#2> CSTAGetDeviceListConfEvent ::=
06/15/10 14:09:40.197 <GetEventThread#2> {
06/15/10 14:09:40.197 <GetEventThread#2> driverSdbLevel 0 < ACS_AND_CSTA_CHECKING >
06/15/10 14:09:40.197 <GetEventThread#2> level 2 < CSTA_AWAY_WORK_TOP >
06/15/10 14:09:40.197 <GetEventThread#2> index -1
06/15/10 14:09:40.197 <GetEventThread#2> devList
06/15/10 14:09:40.197 <GetEventThread#2> {
06/15/10 14:09:40.197 <GetEventThread#2> }
06/15/10 14:09:40.197 <GetEventThread#2> }
06/15/10 14:09:40.197 <GetEventThread#2> Handling INVOKE ID 6 for TSProvider[#1]@104e28b
06/15/10 14:09:40.197 <GetEventThread#2> DONE handling INVOKE ID 6 for TSProvider[#1]@104e28b
06/15/10 14:09:40.197 <ProviderInitialization#5> Sent InvokeID 7 for TSProvider[#1]@104e28b
06/15/10 14:09:40.197 <ProviderInitialization#5> CSTAGetDeviceList ::=
06/15/10 14:09:40.197 <ProviderInitialization#5> {
06/15/10 14:09:40.197 <ProviderInitialization#5> index -1
06/15/10 14:09:40.197 <ProviderInitialization#5> level 3 < CSTA_DEVICE_DEVICE_MONITOR >
06/15/10 14:09:40.197 <ProviderInitialization#5> }
06/15/10 14:09:40.197 <GetEventThread#2> Received invokeID 7 for TSProvider[#1]@104e28b
06/15/10 14:09:40.197 <GetEventThread#2> CSTAGetDeviceListConfEvent ::=
06/15/10 14:09:40.197 <GetEventThread#2> {
06/15/10 14:09:40.197 <GetEventThread#2> driverSdbLevel 0 < ACS_AND_CSTA_CHECKING >
06/15/10 14:09:40.197 <GetEventThread#2> level 3 < CSTA_DEVICE_DEVICE_MONITOR >
06/15/10 14:09:40.197 <GetEventThread#2> index -1
06/15/10 14:09:40.197 <GetEventThread#2> devList
06/15/10 14:09:40.197 <GetEventThread#2> {
06/15/10 14:09:40.197 <GetEventThread#2> }
06/15/10 14:09:40.197 <GetEventThread#2> }
06/15/10 14:09:40.197 <GetEventThread#2> Handling INVOKE ID 7 for TSProvider[#1]@104e28b
06/15/10 14:09:40.197 <GetEventThread#2> DONE handling INVOKE ID 7 for TSProvider[#1]@104e28b
06/15/10 14:09:40.197 <ProviderInitialization#5> Sent InvokeID 8 for TSProvider[#1]@104e28b
06/15/10 14:09:40.197 <ProviderInitialization#5> CSTAGetDeviceList ::=
06/15/10 14:09:40.197 <ProviderInitialization#5> {
06/15/10 14:09:40.197 <ProviderInitialization#5> index -1
06/15/10 14:09:40.197 <ProviderInitialization#5> level 6 < CSTA_ROUTING >
06/15/10 14:09:40.197 <ProviderInitialization#5> }
06/15/10 14:09:40.197 <GetEventThread#2> Received invokeID 8 for TSProvider[#1]@104e28b
06/15/10 14:09:40.197 <GetEventThread#2> CSTAGetDeviceListConfEvent ::=
06/15/10 14:09:40.197 <GetEventThread#2> {
06/15/10 14:09:40.197 <GetEventThread#2> driverSdbLevel 0 < ACS_AND_CSTA_CHECKING >
06/15/10 14:09:40.197 <GetEventThread#2> level 6 < CSTA_ROUTING >
06/15/10 14:09:40.197 <GetEventThread#2> index -1
06/15/10 14:09:40.197 <GetEventThread#2> devList
06/15/10 14:09:40.197 <GetEventThread#2> {
06/15/10 14:09:40.197 <GetEventThread#2> }
06/15/10 14:09:40.197 <GetEventThread#2> }
06/15/10 14:09:40.197 <GetEventThread#2> Handling INVOKE ID 8 for TSProvider[#1]@104e28b
06/15/10 14:09:40.197 <GetEventThread#2> DONE handling INVOKE ID 8 for TSProvider[#1]@104e28b
06/15/10 14:09:40.291 {Thread-1} Sent InvokeID 9 for TSProvider[#1]@104e28b
06/15/10 14:09:40.291 {Thread-1} ACSRequestPrivileges ::=
06/15/10 14:09:40.291 {Thread-1} {
06/15/10 14:09:40.291 {Thread-1} }
06/15/10 14:09:40.291 <GetEventThread#2> Received invokeID 9 for TSProvider[#1]@104e28b
06/15/10 14:09:40.291 <GetEventThread#2> ACSUniversalFailureConfEvent ::=
06/15/10 14:09:40.291 <GetEventThread#2> {
06/15/10 14:09:40.291 <GetEventThread#2> error 120 < TSERVER_UNAUTHORIZED_CONNECTION >
06/15/10 14:09:40.291 <GetEventThread#2> }
06/15/10 14:09:40.291 <GetEventThread#2> Putting event CSTAEvent[ACSUniversalFailureConfEvent]@b31b77. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#1]@104e28b
06/15/10 14:09:40.291 <DistributeCSTAEvent#3> Getting event CSTAEvent[ACSUniversalFailureConfEvent]@b31b77 for TSProvider[#1]@104e28b
06/15/10 14:09:40.291 <DistributeCSTAEvent#3> Handling INVOKE ID 9 for TSProvider[#1]@104e28b
06/15/10 14:09:40.291 <DistributeCSTAEvent#3> DONE handling INVOKE ID 9 for TSProvider[#1]@104e28b
06/15/10 14:09:40.291 {Thread-1} TSProvider.shutdown - attempting shutdown
06/15/10 14:09:40.291 {Thread-1} TSProvider.shutdown - Starting
06/15/10 14:09:40.291 {Thread-1} Sent InvokeID 10 for TSProvider[#1]@104e28b
06/15/10 14:09:40.291 {Thread-1} ACSAbortStream ::=
06/15/10 14:09:40.291 {Thread-1} {
06/15/10 14:09:40.291 {Thread-1} NULL
06/15/10 14:09:40.291 {Thread-1} }
06/15/10 14:09:40.291 {Thread-1} TSProvider.shutdown - Done
06/15/10 14:09:40.291 {Thread-1} TSProvider.shutdown - attempting shutdown
06/15/10 14:09:40.291 {Thread-1} TSProvider.shutdown - already in shutdown, redundant call, returning.
06/15/10 14:09:40.291 {Thread-1} Sent InvokeID 1 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.291 {Thread-1} ACSNameSrvRequest ::=
06/15/10 14:09:40.291 {Thread-1} {
06/15/10 14:09:40.291 {Thread-1} streamType 1 < ST_CSTA >
06/15/10 14:09:40.291 {Thread-1} }
06/15/10 14:09:40.354 <GetEventThread#6> Received invokeID 1 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.354 <GetEventThread#6> ACSNameSrvReply ::=
06/15/10 14:09:40.354 <GetEventThread#6> {
06/15/10 14:09:40.354 <GetEventThread#6> more FALSE
06/15/10 14:09:40.354 <GetEventThread#6> list
06/15/10 14:09:40.354 <GetEventThread#6> {
06/15/10 14:09:40.354 <GetEventThread#6> {
06/15/10 14:09:40.354 <GetEventThread#6> serverName "AVAYA#AES1#CSTA#AES1"
06/15/10 14:09:40.354 <GetEventThread#6> serverAddr 2 0 4 1a c0 a8 dd 3c 0 0 0 0 0 0 0 0
06/15/10 14:09:40.354 <GetEventThread#6> }
06/15/10 14:09:40.354 <GetEventThread#6> }
06/15/10 14:09:40.354 <GetEventThread#6> }
06/15/10 14:09:40.354 <GetEventThread#6> Handling INVOKE ID 1 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.354 <GetEventThread#6> DONE handling INVOKE ID 1 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.354 {Thread-1} Sent InvokeID 2 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.354 {Thread-1} ACSAbortStream ::=
06/15/10 14:09:40.354 {Thread-1} {
06/15/10 14:09:40.354 {Thread-1} NULL
06/15/10 14:09:40.354 {Thread-1} }
06/15/10 14:09:40.354 {Thread-1} Sent InvokeID 1 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.354 {Thread-1} ACSKeyRequest ::=
06/15/10 14:09:40.354 {Thread-1} {
06/15/10 14:09:40.354 {Thread-1} loginID "ctiuser2"
06/15/10 14:09:40.354 {Thread-1} }
06/15/10 14:09:40.354 {Thread-1} TsapiPrivate ::=
06/15/10 14:09:40.354 {Thread-1} {
06/15/10 14:09:40.354 {Thread-1} vendor "NT_TCP"
06/15/10 14:09:40.354 {Thread-1} data 80 1 1 1 3 1 1
06/15/10 14:09:40.354 {Thread-1} tsType 0
06/15/10 14:09:40.354 {Thread-1} }
06/15/10 14:09:40.401 <GetEventThread#7> Received invokeID 1 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.401 <GetEventThread#7> ACSAuthReplyTwo ::=
06/15/10 14:09:40.401 <GetEventThread#7> {
06/15/10 14:09:40.401 <GetEventThread#7> objectID 0
06/15/10 14:09:40.401 <GetEventThread#7> key b9 88 72 10 37 6d c1 27
06/15/10 14:09:40.401 <GetEventThread#7> authInfo
06/15/10 14:09:40.401 <GetEventThread#7> {
06/15/10 14:09:40.401 <GetEventThread#7> authType 2 < NEED_LOGIN_ID_AND_PASSWD >
06/15/10 14:09:40.401 <GetEventThread#7> authLoginID "ctiuser2"
06/15/10 14:09:40.401 <GetEventThread#7> }
06/15/10 14:09:40.401 <GetEventThread#7> encodeType 3 < WIN_NT_LOCAL >
06/15/10 14:09:40.401 <GetEventThread#7> pipe <null>
06/15/10 14:09:40.401 <GetEventThread#7> }
06/15/10 14:09:40.401 <GetEventThread#7> Handling INVOKE ID 1 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.401 <GetEventThread#7> DONE handling INVOKE ID 1 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.401 {Thread-1} Sent InvokeID 2 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.401 {Thread-1} ACSOpenStream ::=
06/15/10 14:09:40.401 {Thread-1} {
06/15/10 14:09:40.401 {Thread-1} streamType 1 < ST_CSTA >
06/15/10 14:09:40.401 {Thread-1} serverID "AVAYA#AES1#CSTA#AES1"
06/15/10 14:09:40.401 {Thread-1} loginID "ctiuser2"
06/15/10 14:09:40.401 {Thread-1} cryptPass 20 60 47 b7 e8 6f 96 1a 4d 48 d3 81 d6 c1 f4 b3 76 48 d3 81 d6 c1 f4 b3 76 48 d3 81 d6 c1 f4 b3 76 48 d3 81 d6 c1 f4 b3
06/15/10 14:09:40.401 {Thread-1} applicationName "Jtapi Client"
06/15/10 14:09:40.401 {Thread-1} level 1 < ACS_LEVEL1 >
06/15/10 14:09:40.401 {Thread-1} apiVer "TS1:2"
06/15/10 14:09:40.401 {Thread-1} libVer "AES4.2.2 VJ1027A"
06/15/10 14:09:40.401 {Thread-1} tsrvVer ""
06/15/10 14:09:40.401 {Thread-1} }
06/15/10 14:09:40.401 {Thread-1} TsapiPrivate ::=
06/15/10 14:09:40.401 {Thread-1} {
06/15/10 14:09:40.401 {Thread-1} vendor "VERSION"
06/15/10 14:09:40.401 {Thread-1} data 0 45 43 53 23 34 2d 38 23 41 54 26 54 20 44 65 66 69 6e 69 74 79 20 47 33 23 34 2d 38 0
06/15/10 14:09:40.401 {Thread-1} tsType 0
06/15/10 14:09:40.401 {Thread-1} }
06/15/10 14:09:40.416 <GetEventThread#7> ACSClientHeartbeatEvent ::=
06/15/10 14:09:40.416 <GetEventThread#7> {
06/15/10 14:09:40.416 <GetEventThread#7> }
06/15/10 14:09:40.416 <GetEventThread#7> Putting event CSTAEvent[ACSClientHeartbeatEvent]@166bfd8. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.416 <GetEventThread#7> Received invokeID 2 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.416 <GetEventThread#7> ACSOpenStreamConfEvent ::=
06/15/10 14:09:40.416 <GetEventThread#7> {
06/15/10 14:09:40.416 <GetEventThread#7> apiVer "ST2"
06/15/10 14:09:40.416 <GetEventThread#7> libVer "AES4.2.2 VJ1027A"
06/15/10 14:09:40.416 <GetEventThread#7> tsrvVer "4.2.2 Build 467"
06/15/10 14:09:40.416 <GetEventThread#7> drvrVer "4.2.2 Build 467"
06/15/10 14:09:40.416 <GetEventThread#7> }
06/15/10 14:09:40.416 <GetEventThread#7> TsapiPrivate ::=
06/15/10 14:09:40.416 <GetEventThread#7> {
06/15/10 14:09:40.416 <GetEventThread#7> vendor "ECS"
06/15/10 14:09:40.416 <GetEventThread#7> data 0 38 0
06/15/10 14:09:40.416 <GetEventThread#7> tsType 2
06/15/10 14:09:40.416 <GetEventThread#7> }
06/15/10 14:09:40.416 <GetEventThread#7> Handling INVOKE ID 2 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.416 <GetEventThread#7> DONE handling INVOKE ID 2 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.416 {Thread-1} Sent InvokeID 3 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.416 {Thread-1} CSTAGetAPICaps ::=
06/15/10 14:09:40.416 {Thread-1} {
06/15/10 14:09:40.416 {Thread-1} NULL
06/15/10 14:09:40.416 {Thread-1} }
06/15/10 14:09:40.416 <DistributeCSTAEvent#8> Getting event CSTAEvent[ACSClientHeartbeatEvent]@166bfd8 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.416 <DistributeCSTAEvent#8> Handling ACS_CLIENT_HEARTBEAT event for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.416 <DistributeCSTAEvent#8> DONE handling ACS_CLIENT_HEARTBEAT event for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.416 <GetEventThread#7> Received invokeID 3 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.416 <GetEventThread#7> CSTAGetAPICapsConfEvent ::=
06/15/10 14:09:40.416 <GetEventThread#7> {
06/15/10 14:09:40.416 <GetEventThread#7> alternateCall 1
06/15/10 14:09:40.416 <GetEventThread#7> answerCall 1
06/15/10 14:09:40.416 <GetEventThread#7> callCompletion 0
06/15/10 14:09:40.416 <GetEventThread#7> clearCall 1
06/15/10 14:09:40.416 <GetEventThread#7> clearConnection 1
06/15/10 14:09:40.416 <GetEventThread#7> conferenceCall 1
06/15/10 14:09:40.416 <GetEventThread#7> consultationCall 1
06/15/10 14:09:40.416 <GetEventThread#7> deflectCall 1
06/15/10 14:09:40.416 <GetEventThread#7> pickupCall 1
06/15/10 14:09:40.416 <GetEventThread#7> groupPickupCall 0
06/15/10 14:09:40.416 <GetEventThread#7> holdCall 1
06/15/10 14:09:40.416 <GetEventThread#7> makeCall 1
06/15/10 14:09:40.416 <GetEventThread#7> makePredictiveCall 1
06/15/10 14:09:40.416 <GetEventThread#7> queryMwi 1
06/15/10 14:09:40.416 <GetEventThread#7> queryDnd 1
06/15/10 14:09:40.416 <GetEventThread#7> queryFwd 1
06/15/10 14:09:40.416 <GetEventThread#7> queryAgentState 1
06/15/10 14:09:40.416 <GetEventThread#7> queryLastNumber 0
06/15/10 14:09:40.416 <GetEventThread#7> queryDeviceInfo 1
06/15/10 14:09:40.416 <GetEventThread#7> reconnectCall 1
06/15/10 14:09:40.416 <GetEventThread#7> retrieveCall 1
06/15/10 14:09:40.416 <GetEventThread#7> setMwi 1
06/15/10 14:09:40.416 <GetEventThread#7> setDnd 1
06/15/10 14:09:40.416 <GetEventThread#7> setFwd 1
06/15/10 14:09:40.416 <GetEventThread#7> setAgentState 1
06/15/10 14:09:40.416 <GetEventThread#7> transferCall 1
06/15/10 14:09:40.416 <GetEventThread#7> eventReport 1
06/15/10 14:09:40.416 <GetEventThread#7> callClearedEvent 1
06/15/10 14:09:40.416 <GetEventThread#7> conferencedEvent 1
06/15/10 14:09:40.416 <GetEventThread#7> connectionClearedEvent 1
06/15/10 14:09:40.416 <GetEventThread#7> deliveredEvent 1
06/15/10 14:09:40.416 <GetEventThread#7> divertedEvent 1
06/15/10 14:09:40.416 <GetEventThread#7> establishedEvent 1
06/15/10 14:09:40.416 <GetEventThread#7> failedEvent 1
06/15/10 14:09:40.416 <GetEventThread#7> heldEvent 1
06/15/10 14:09:40.416 <GetEventThread#7> networkReachedEvent 1
06/15/10 14:09:40.416 <GetEventThread#7> originatedEvent 1
06/15/10 14:09:40.416 <GetEventThread#7> queuedEvent 1
06/15/10 14:09:40.416 <GetEventThread#7> retrievedEvent 1
06/15/10 14:09:40.416 <GetEventThread#7> serviceInitiatedEvent 1
06/15/10 14:09:40.416 <GetEventThread#7> transferredEvent 1
06/15/10 14:09:40.416 <GetEventThread#7> callInformationEvent 0
06/15/10 14:09:40.416 <GetEventThread#7> doNotDisturbEvent 0
06/15/10 14:09:40.416 <GetEventThread#7> forwardingEvent 0
06/15/10 14:09:40.416 <GetEventThread#7> messageWaitingEvent 0
06/15/10 14:09:40.416 <GetEventThread#7> loggedOnEvent 1
06/15/10 14:09:40.416 <GetEventThread#7> loggedOffEvent 1
06/15/10 14:09:40.416 <GetEventThread#7> notReadyEvent 0
06/15/10 14:09:40.416 <GetEventThread#7> readyEvent 0
06/15/10 14:09:40.416 <GetEventThread#7> workNotReadyEvent 0
06/15/10 14:09:40.416 <GetEventThread#7> workReadyEvent 0
06/15/10 14:09:40.416 <GetEventThread#7> backInServiceEvent 0
06/15/10 14:09:40.416 <GetEventThread#7> outOfServiceEvent 0
06/15/10 14:09:40.416 <GetEventThread#7> privateEvent 1
06/15/10 14:09:40.416 <GetEventThread#7> routeRequestEvent 1
06/15/10 14:09:40.416 <GetEventThread#7> reRoute 0
06/15/10 14:09:40.416 <GetEventThread#7> routeSelect 1
06/15/10 14:09:40.416 <GetEventThread#7> routeUsedEvent 1
06/15/10 14:09:40.416 <GetEventThread#7> routeEndEvent 1
06/15/10 14:09:40.416 <GetEventThread#7> monitorDevice 1
06/15/10 14:09:40.416 <GetEventThread#7> monitorCall 1
06/15/10 14:09:40.416 <GetEventThread#7> monitorCallsViaDevice 1
06/15/10 14:09:40.416 <GetEventThread#7> changeMonitorFilter 1
06/15/10 14:09:40.416 <GetEventThread#7> monitorStop 1
06/15/10 14:09:40.416 <GetEventThread#7> monitorEnded 1
06/15/10 14:09:40.416 <GetEventThread#7> snapshotDeviceReq 1
06/15/10 14:09:40.416 <GetEventThread#7> snapshotCallReq 1
06/15/10 14:09:40.416 <GetEventThread#7> escapeService 1
06/15/10 14:09:40.416 <GetEventThread#7> privateStatusEvent 1
06/15/10 14:09:40.416 <GetEventThread#7> escapeServiceEvent 0
06/15/10 14:09:40.416 <GetEventThread#7> escapeServiceConf 1
06/15/10 14:09:40.416 <GetEventThread#7> sendPrivateEvent 0
06/15/10 14:09:40.416 <GetEventThread#7> sysStatReq 1
06/15/10 14:09:40.416 <GetEventThread#7> sysStatStart 1
06/15/10 14:09:40.416 <GetEventThread#7> sysStatStop 1
06/15/10 14:09:40.416 <GetEventThread#7> changeSysStatFilter 1
06/15/10 14:09:40.416 <GetEventThread#7> sysStatReqEvent 0
06/15/10 14:09:40.416 <GetEventThread#7> sysStatReqConf 0
06/15/10 14:09:40.416 <GetEventThread#7> sysStatEvent 1
06/15/10 14:09:40.416 <GetEventThread#7> }
06/15/10 14:09:40.416 <GetEventThread#7> TsapiPrivate ::=
06/15/10 14:09:40.416 <GetEventThread#7> {
06/15/10 14:09:40.416 <GetEventThread#7> vendor "ECS"
06/15/10 14:09:40.416 <GetEventThread#7> data 2 0 7f 0 30 5c 16 5 47 33 56 31 35 1 1 ff 1 1 ff 1 1 ff 1 1 0 1 1 0 1 1 0 1 1 0 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 1 1 ff 2 1 1 16 2 31 35 16 10 52 30 31 35 78 2e 30 31 2e 31 2e 34 31 35 2e 31 16 4 73 72 61 79 16 7 64 6c 33 38 35 67 31
06/15/10 14:09:40.416 <GetEventThread#7> tsType 125
06/15/10 14:09:40.416 <GetEventThread#7> }
06/15/10 14:09:40.416 <GetEventThread#7> Handling INVOKE ID 3 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.416 <GetEventThread#7> DONE handling INVOKE ID 3 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.416 {Thread-1} LucentV7GetAPICapsConfEvent ::=
06/15/10 14:09:40.416 {Thread-1} {
06/15/10 14:09:40.416 {Thread-1} switchVersion "G3V15"
06/15/10 14:09:40.416 {Thread-1} sendDTMFTone TRUE
06/15/10 14:09:40.416 {Thread-1} enteredDigitsEvent TRUE
06/15/10 14:09:40.416 {Thread-1} queryDeviceName TRUE
06/15/10 14:09:40.416 {Thread-1} queryAgentMeas FALSE
06/15/10 14:09:40.416 {Thread-1} querySplitSkillMeas FALSE
06/15/10 14:09:40.416 {Thread-1} queryTrunkGroupMeas FALSE
06/15/10 14:09:40.416 {Thread-1} queryVdnMeas FALSE
06/15/10 14:09:40.416 {Thread-1} singleStepConference TRUE
06/15/10 14:09:40.416 {Thread-1} selectiveListeningHold TRUE
06/15/10 14:09:40.416 {Thread-1} selectiveListeningRetrieve TRUE
06/15/10 14:09:40.416 {Thread-1} setBillingRate TRUE
06/15/10 14:09:40.416 {Thread-1} queryUCID TRUE
06/15/10 14:09:40.416 {Thread-1} chargeAdviceEvent TRUE
06/15/10 14:09:40.416 {Thread-1} singleStepTransfer TRUE
06/15/10 14:09:40.416 {Thread-1} monitorCallsViaDevice TRUE
06/15/10 14:09:40.416 {Thread-1} max_device_history_count 1
06/15/10 14:09:40.416 {Thread-1} administered_switch_software_version "15"
06/15/10 14:09:40.416 {Thread-1} switch_software_version "R015x.01.1.415.1"
06/15/10 14:09:40.416 {Thread-1} offer_type "sray"
06/15/10 14:09:40.416 {Thread-1} server_type "dl385g1"
06/15/10 14:09:40.416 {Thread-1} }
06/15/10 14:09:40.416 {Thread-1} Sent InvokeID 4 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.416 {Thread-1} CSTAQueryCallMonitor ::=
06/15/10 14:09:40.416 {Thread-1} {
06/15/10 14:09:40.416 {Thread-1} NULL
06/15/10 14:09:40.416 {Thread-1} }
06/15/10 14:09:40.416 <GetEventThread#7> Received invokeID 4 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.416 <GetEventThread#7> CSTAQueryCallMonitorConfEvent ::=
06/15/10 14:09:40.416 <GetEventThread#7> {
06/15/10 14:09:40.416 <GetEventThread#7> callMonitor FALSE
06/15/10 14:09:40.416 <GetEventThread#7> }
06/15/10 14:09:40.416 <GetEventThread#7> Handling INVOKE ID 4 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.416 <GetEventThread#7> DONE handling INVOKE ID 4 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.682 {Thread-2} LucentQueryTod ::=
06/15/10 14:09:40.682 {Thread-2} {
06/15/10 14:09:40.682 {Thread-2} NULL
06/15/10 14:09:40.682 {Thread-2} }
06/15/10 14:09:40.682 {Thread-2} Sent InvokeID 5 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.682 {Thread-2} CSTAEscapeSvc ::=
06/15/10 14:09:40.682 {Thread-2} {
06/15/10 14:09:40.682 {Thread-2} NULL
06/15/10 14:09:40.682 {Thread-2} }
06/15/10 14:09:40.682 {Thread-2} TsapiPrivate ::=
06/15/10 14:09:40.682 {Thread-2} {
06/15/10 14:09:40.682 {Thread-2} vendor "ECS"
06/15/10 14:09:40.682 {Thread-2} data 2 0 18 0 30 2 5 0
06/15/10 14:09:40.682 {Thread-2} tsType 89
06/15/10 14:09:40.682 {Thread-2} }
06/15/10 14:09:40.697 <ProviderInitialization#10> Sent InvokeID 6 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.697 <ProviderInitialization#10> CSTAGetDeviceList ::=
06/15/10 14:09:40.697 <ProviderInitialization#10> {
06/15/10 14:09:40.697 <ProviderInitialization#10> index -1
06/15/10 14:09:40.697 <ProviderInitialization#10> level 1 < CSTA_HOME_WORK_TOP >
06/15/10 14:09:40.697 <ProviderInitialization#10> }
06/15/10 14:09:40.697 {pool-1-thread-1} TSProvider.shutdown - attempting shutdown
06/15/10 14:09:40.697 {pool-1-thread-1} TSProvider.shutdown - Starting
06/15/10 14:09:40.697 {pool-1-thread-1} Sent InvokeID 7 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.697 {pool-1-thread-1} ACSAbortStream ::=
06/15/10 14:09:40.697 {pool-1-thread-1} {
06/15/10 14:09:40.697 {pool-1-thread-1} NULL
06/15/10 14:09:40.697 {pool-1-thread-1} }
06/15/10 14:09:40.697 {pool-1-thread-1} Handling INVOKE ID 6 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.697 {pool-1-thread-1} DONE handling INVOKE ID 6 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.697 {pool-1-thread-1} Handling INVOKE ID 5 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.697 {pool-1-thread-1} DONE handling INVOKE ID 5 for TSProvider[#2]@1ef7de4
06/15/10 14:09:40.697 {pool-1-thread-1} TSProvider.shutdown - Done
06/15/10 14:09:40.697 {pool-1-thread-2} TSProvider.shutdown - attempting shutdown
06/15/10 14:09:40.697 {pool-1-thread-2} TSProvider.shutdown - Starting
06/15/10 14:09:40.697 {pool-1-thread-2} TSProvider.shutdown - Done
06/15/10 14:10:00.697 {Thread-2} LucentQueryTod ::=
06/15/10 14:10:00.697 {Thread-2} {
06/15/10 14:10:00.697 {Thread-2} NULL
06/15/10 14:10:00.697 {Thread-2} }
06/15/10 14:10:11.321 {Thread-1} TSProvider.shutdown - attempting shutdown
06/15/10 14:10:11.321 {Thread-1} TSProvider.shutdown - already in shutdown, redundant call, returning.
WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
Can you post the trace.log in cticonnector/data/log/?
ScottVanNest
Joined: Jun 24, 2008
Messages: 1
Offline
15/06/2010 14:04:46 DEBUG - CTIConnectorManager.setTServerWait: TServer wait time is 4
15/06/2010 14:04:46 DEBUG - CTIConnectorManager.init: initing CTI connector. Verbosity set at 3
15/06/2010 14:04:46 DEBUG - CTIConnectorManager.init: CTI Version is 05.00.17
15/06/2010 14:04:46 DEBUG - CTIConnectorManager.CheckObserverTimeoutSet: Observer timeout interval found: 50
15/06/2010 14:04:46 DEBUG - CTIConnectorManager.CheckObserverTimeoutSet: Provider startup delay found: 4000
15/06/2010 14:04:46 DEBUG - CTIConnectorManager.getConnectionString: No entry for TServer in configuration file
15/06/2010 14:04:46 DEBUG - CTIConnectorManager.initProvider: Look for TServer config in DD application configuration (new method to 4.0)
15/06/2010 14:04:46 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: getting provider:AVAYA#AES1#CSTA#AES1
15/06/2010 14:04:47 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider obtained
15/06/2010 14:04:47 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: give provider cycles:40 of delay:100ms
15/06/2010 14:04:47 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is not in service -- STATE: 0, give small delay
15/06/2010 14:04:47 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is now in service -- STATE: 2
15/06/2010 14:04:47 DEBUG - CTIConnectorManager.initProvider: provider vendor version is 8
15/06/2010 14:04:47 DEBUG - CTIConnectorManager.initProvider: setup named licensing.
15/06/2010 14:04:47 WARN - CTIConnectorManager.initProvider: problem with requestPrivileges; the version of AES may not support Named Licensing. (Exception - com.avaya.jtapi.tsapi.TsapiPlatformException: Unexpected requestPrivileges TSAPI failure: com.avaya.jtapi.tsapi.TsapiPlatformException: requestPrivileges failure: com.avaya.jtapi.tsapi.TsapiPlatformException: ACS Error: 120)
15/06/2010 14:04:47 DEBUG - CTIConnectorManager.initProvider: shutdown and re-initilize provider.
15/06/2010 14:04:47 DEBUG - ProviderObserver.providerChangedEvent: got providerobservation event, got provider to shutdown
15/06/2010 14:04:47 DEBUG - ProviderMonitor: Checking:AES1 for availability
15/06/2010 14:04:47 DEBUG - ProviderObserver.providerChangedEvent:AES1 is added to list of downed providers
15/06/2010 14:04:47 DEBUG - ProviderObserver.providerChangedEvent: JTAPI Provider is down
15/06/2010 14:04:47 DEBUG - ProviderMonitor:AES1 is in providersDown list to be taken down
15/06/2010 14:04:47 ERROR - AES1 is in providersDown list to be taken down
15/06/2010 14:04:47 DEBUG - ProviderMonitor:remove provider from the list.
15/06/2010 14:04:47 DEBUG - ProviderObserver.providerChangedEvent: got providerobservation event, got provider to shutdown
15/06/2010 14:04:47 DEBUG - ProviderObserver.providerChangedEvent:AES1 is added to list of downed providers
15/06/2010 14:04:47 DEBUG - ProviderObserver.providerChangedEvent: JTAPI Provider is down
15/06/2010 14:04:55 DEBUG - ProviderMonitor: Checking:AES1 for availability
15/06/2010 14:04:55 DEBUG - ProviderMonitor:AES1 is null in our list, attempt to reget
15/06/2010 14:04:55 DEBUG - CTIConnectorManager.getConnectionString: No entry for TServer in configuration file
15/06/2010 14:04:55 DEBUG - CTIConnectorManager.initProvider: Look for TServer config in DD application configuration (new method to 4.0)
15/06/2010 14:04:55 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: getting provider:AVAYA#AES1#CSTA#AES1
15/06/2010 14:04:56 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider obtained
15/06/2010 14:04:56 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: give provider cycles:40 of delay:100ms
15/06/2010 14:04:56 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is not in service -- STATE: 0, give small delay
15/06/2010 14:04:56 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is now in service -- STATE: 2
15/06/2010 14:04:56 DEBUG - CTIConnectorManager.initProvider: provider vendor version is 8
15/06/2010 14:04:56 DEBUG - CTIConnectorManager.initProvider: setup named licensing.
15/06/2010 14:04:56 WARN - CTIConnectorManager.initProvider: problem with requestPrivileges; the version of AES may not support Named Licensing. (Exception - com.avaya.jtapi.tsapi.TsapiPlatformException: Unexpected requestPrivileges TSAPI failure: com.avaya.jtapi.tsapi.TsapiPlatformException: requestPrivileges failure: com.avaya.jtapi.tsapi.TsapiPlatformException: ACS Error: 120)
15/06/2010 14:04:56 DEBUG - CTIConnectorManager.initProvider: shutdown and re-initilize provider.
15/06/2010 14:04:56 DEBUG - ProviderObserver.providerChangedEvent: got providerobservation event, got provider to shutdown
15/06/2010 14:04:56 DEBUG - ProviderObserver.providerChangedEvent:AES1 is added to list of downed providers
15/06/2010 14:04:56 DEBUG - ProviderObserver.providerChangedEvent: JTAPI Provider is down
15/06/2010 14:04:56 DEBUG - ProviderObserver.providerChangedEvent: got providerobservation event, got provider to shutdown
15/06/2010 14:04:56 DEBUG - ProviderObserver.providerChangedEvent:AES1 is added to list of downed providers
15/06/2010 14:04:56 DEBUG - ProviderObserver.providerChangedEvent: JTAPI Provider is down
15/06/2010 14:05:04 DEBUG - ProviderMonitor: Checking:AES1 for availability
15/06/2010 14:05:04 DEBUG - ProviderMonitor:AES1 is in providersDown list to be taken down
15/06/2010 14:05:04 ERROR - AES1 is in providersDown list to be taken down
15/06/2010 14:05:04 DEBUG - ProviderMonitor:remove provider from the list.
15/06/2010 14:05:12 DEBUG - ProviderMonitor: Checking:AES1 for availability
15/06/2010 14:05:12 DEBUG - ProviderMonitor:AES1 is null in our list, attempt to reget
15/06/2010 14:05:12 DEBUG - CTIConnectorManager.getConnectionString: No entry for TServer in configuration file
15/06/2010 14:05:12 DEBUG - CTIConnectorManager.initProvider: Look for TServer config in DD application configuration (new method to 4.0)
15/06/2010 14:05:12 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: getting provider:AVAYA#AES1#CSTA#AES1
15/06/2010 14:05:12 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider obtained
15/06/2010 14:05:12 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: give provider cycles:40 of delay:100ms
15/06/2010 14:05:12 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is not in service -- STATE: 0, give small delay
15/06/2010 14:05:12 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is now in service -- STATE: 2
15/06/2010 14:05:12 DEBUG - CTIConnectorManager.initProvider: provider vendor version is 8
15/06/2010 14:05:12 DEBUG - CTIConnectorManager.initProvider: setup named licensing.
15/06/2010 14:05:12 WARN - CTIConnectorManager.initProvider: problem with requestPrivileges; the version of AES may not support Named Licensing. (Exception - com.avaya.jtapi.tsapi.TsapiPlatformException: Unexpected requestPrivileges TSAPI failure: com.avaya.jtapi.tsapi.TsapiPlatformException: requestPrivileges failure: com.avaya.jtapi.tsapi.TsapiPlatformException: ACS Error: 120)
15/06/2010 14:05:12 DEBUG - CTIConnectorManager.initProvider: shutdown and re-initilize provider.
15/06/2010 14:05:12 DEBUG - ProviderObserver.providerChangedEvent: got providerobservation event, got provider to shutdown
15/06/2010 14:05:12 DEBUG - ProviderObserver.providerChangedEvent:AES1 is added to list of downed providers
15/06/2010 14:05:12 DEBUG - ProviderObserver.providerChangedEvent: JTAPI Provider is down
15/06/2010 14:05:12 DEBUG - ProviderObserver.providerChangedEvent: got providerobservation event, got provider to shutdown
15/06/2010 14:05:12 DEBUG - ProviderObserver.providerChangedEvent:AES1 is added to list of downed providers
15/06/2010 14:05:12 DEBUG - ProviderObserver.providerChangedEvent: JTAPI Provider is down
15/06/2010 14:05:20 DEBUG - ProviderMonitor: Checking:AES1 for availability
15/06/2010 14:05:20 DEBUG - ProviderMonitor:AES1 is in providersDown list to be taken down
15/06/2010 14:05:20 ERROR - AES1 is in providersDown list to be taken down
15/06/2010 14:05:20 DEBUG - ProviderMonitor:remove provider from the list.
15/06/2010 14:05:28 DEBUG - ProviderMonitor: Checking:AES1 for availability
15/06/2010 14:05:28 DEBUG - ProviderMonitor:AES1 is null in our list, attempt to reget
15/06/2010 14:05:28 DEBUG - CTIConnectorManager.getConnectionString: No entry for TServer in configuration file
15/06/2010 14:05:28 DEBUG - CTIConnectorManager.initProvider: Look for TServer config in DD application configuration (new method to 4.0)
15/06/2010 14:05:28 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: getting provider:AVAYA#AES1#CSTA#AES1
15/06/2010 14:05:28 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider obtained
15/06/2010 14:05:28 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: give provider cycles:40 of delay:100ms
15/06/2010 14:05:28 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is not in service -- STATE: 0, give small delay
15/06/2010 14:05:29 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: provider is now in service -- STATE: 2
15/06/2010 14:05:29 DEBUG - CTIConnectorManager.initProvider: provider vendor version is 8
15/06/2010 14:05:29 DEBUG - CTIConnectorManager.initProvider: setup named licensing.
15/06/2010 14:05:29 WARN - CTIConnectorManager.initProvider: problem with requestPrivileges; the version of AES may not support Named Licensing. (Exception - com.avaya.jtapi.tsapi.TsapiPlatformException: Unexpected requestPrivileges TSAPI failure: com.avaya.jtapi.tsapi.TsapiPlatformException: requestPrivileges failure: com.avaya.jtapi.tsapi.TsapiPlatformException: ACS Error: 120)
15
WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
You need to seek help from the AES support. It seems you can not establish connection to it. You keep getting shutdown event from the JTAPI provider. Don't worry about the "15/06/2010 14:04:47 WARN - CTIConnectorManager.initProvider: problem with requestPrivileges; the version of AES may not support Named Licensing." warning. It's not the reason.
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