We would like to monitor and record an IP-softconsole with our recording application in single step conference mode.
(we are using DMCC Java API 4.2.x)

Is is possible to attach CallControlListeners and MediaControlListeners to softconsole devices in the same way as it works with standard ip phones?

Does the monitoring of softconsoles behave exactly like the monitoring of standard phones?

Regards,
Claus

Sorry about the empty response: I didn't intend to do so. Claus, we'll get back to you shortly.

yes you can monitor IP Softphones with the same services you use with IP hardphones.

Yes the operations are supposed to be the same. Note that there is an open thread where preceived differences with IP Agent are being discussed, but we are unaware of any differences in behaviors at the current time.

John

Thank you so far.

Can you give me a link to the open thread you've mentioned?

Regards,
Claus

note AE Services 4.1 and Communication Manger 4.0 at a minimuim are requried.


https://devconnect.avaya.com/public/forum/d_forum_3.jsp?f=27&t=5093

you are talking about IP Softphones, and not attendant consoles right?

Yes, ny question was originally related to the product called "IP Softconsole".

But now, I'm getting more and more confused because of all those product names involved in this subject area.

Until now, I've heard about
- IP Softconsole
- Attendant console
- IP Agent
- OSPC Softconsole (originated from Avaya's Tenovis department)

Please can you give me some differentiators for the products mentioned above?

Which of them are controllable via DMCC?
And what are the differences from the DMCC point of view?

Thanks.

Claus

Hi John, hi Joel,

Do you have any updates concerning my last request?

Regards

Claus

Hi Claus,

I apologize for the slow response.

Attendant console, IP Softconsole and OSPC are intended for operators / receptionists receiving and distributing a large number of incoming calls. These consoles are rather large and complex, and DMCC cannot register in Dependent mode for monitoring / controlling such station types. (Although DMCC call control services will work fine.)

IP Agent is a soft client for agents in contact centers. DMCC can register in dependent mode for the purposes of monitoring / controlling IP Agent.