We are attempting to setup CTI in our environment. I have configured the CTI AES server in the runtimeconfig with what I suspect are correct values. I am getting an error when the cticonnector comes up on Java startup.
"- CTIConnectorManager.initProvider: provider:AES1 is unavailable reason :com.avaya.jtapi.tsapi.TsapiPlatformException: server not found"

Am I missing a config parameter somewhere?

Thanks

Did you setup tsapi.pro in your common/classes dir on Tomcat to point to the AES server?

that did it. I put my tsapi.pro file in common/lib not commonclasses. that did it. thanks.

next question, I have a non cti enable application on my application server that is currently taking production calls. when i configure the channels for CTI will that affect the other calls that are routing on the non cti applications?

We recommend keeping that file in common/classes if you can. It just makes it easier if you do upgrades and wind up with 2 copies of it down the road.

No, CTI config won't affect any apps directly. CTI doesn't interact with apps unless they first invoke it, then it responds with data.